Hawaii Tents & Events

her team were there for us and went above and beyond to get all of our items to the new location, set up and ready for our best day ever! I could not give this company a better review!

ntion. But then it was like they fell off the face of the planet. When we finally got a face to face meeting, we found out the previous rep we worked with had since left and I was a bit stressed about having the right rental pieces available for our wedding. Luckily, that wasn't an issue. Two weeks before the wedding, Tracey helped us coordinate with the couple who had their wedding the day before ours and suggested where we could share costs on rental set up/take down fees. On the day of our wedding, it was VERY windy. The team at Hawaii Tents came early and reinforced our tent, our ceremony arch and even let us buy table linen clips from them, even though we had not rented linens from them! All in all, the tent with the chandeliers, the rustic arch, and the farm tables looked great. Our tables and chairs were awesome. While it was a bit frustrating to get all this arranged in the upfront, in the end Hawaii Tents went the extra mile for us by securing our tent against the winds and helping us save on rental costs with the other couple. Thank you Tracey!

for us, so not worth it in my opinion. Would not recommend to any of my family or friends.

ryone had a hand in our order, but they did not communicate among one another. From the sounds of it, our wedding took a backseat to another that they scheduled in the same day. Our ceremony was scheduled to start at 2. Their crew was scheduled to come at 11, but they showed up at around the same time as our guests (1-1:15). Our florist was scheduled for 12 and our caterer for 1. The set-up for these two vendors depended on Hawaii Tents & Events to have completed their set-up on time. Because of this, we had to have our wedding party and caterer run around and set up in front of all of our guests. 1. Not only were they late, they also did not have the tent that we ordered, which they informed us of when they arrived. We ordered a clear-top, and they only had a solid white top. In the moment, we had to decide not to do a tent. 2. The drapery for the bamboo arch for the ceremony was not beautifully draped as depicted on their website; it was strapped to the posts with zip-ties. 3. The crew, in the middle of the chaos and scrambling, asked where I would like the dance floor. When I explained that everything was laid out on the event map, they informed me that they never received one. 4. The dance floor itself was not a beautiful marble white as depicted - it was creamy and dull. It also did not have a baseboard, so grass was sticking out from in between the tiles. 5. When they came to break the event down, the crew nearly refused to put away the venue's tables and chairs, asserting that set-up/breakdown was not in my contract, and they assumed that because when they arrived, the chairs and tables were already set up (done by our wedding party when we found out how late they would be). So, at 10 PM after my wedding, I had to sort through dozens of emails to find the contract to prove that I had paid for those services because if I hadn't checked in on them, I would have left the venue and lost my $500 security deposit for not cleaning up properly. I wish I could say this is exaggerated or made up, but it's not. At the end of it all, they were the first to reach out and offer an apology, sparing me the time and emotions of writing an email demanding explanation. They are refunding my entire order, though I'm sure every and any bride can understand that on their wedding day, knowing their it will be stress-free and taken care of as promised is worth a LOT of money. Like all brides, I would have preferred my dream wedding. This review is not to bash or elicit a response from them, as I know that they will take no further action to remedy this. And maybe my wedding was a fluke in their company's history and reputation, but I thought it too important to not say anything and have another bride experience the same as I did.

still no solution has been made. They are really pricey and our expectation is if we pay that much money we expect outstanding service and quality products which in some areas we feel like they lacked. To name a few our tent went up a little later than originally expected, the way they set up some things was unsafe but they say it's no big deal, our backdrop behind our head table was dirty, they provided us with the wrong table skirts and even forgot the tablecloth for our wedding cake table. We couldn't get in touch with anyone until the next day which was our wedding day so my husband was already emotionally exhausted and stressing out because to top it off one of their workers reversed into our truck and cracked the light and smashed our rear fender and his coworkers was quick to let my family know that this wasn't his first time doing this. Although they did send someone out with the tablecloth and skirt I didn't like the fact that they made like it was no big deal and even tried to pass it off that our coordinator just didn't know how to put the skirt on. They already charge a lot to rent and deliver the items then they charge a per item charge to setup and breakdown (meaning each chair, table, etc.). We went into the office to discuss all the mishaps and were told that we would receive a nice size discount for our hassles, 30 minutes later our original sales rep called and tried to make like it wasn't a big deal so they were only going to discount us the balance of about $250 dollars so we went back into the office and were told they needed to talk to the owner about refunding us some money and it's been 3 weeks and no one has contacted us yet and our truck is still waiting to be repaired.

d did not clean it up, thus resulting in us having to clean it all up. Overall I think they were pretty good and easy to work with.

at and the quality was good. They set up the arbor for us and then came to pick everything up the next day... no hassle but good stuff. They were also really easy to communicate with while planning and we were able to update the rentals whenever we needed. Would definitely recommend them.

s and weather but hey gotta keep your guests dry right?

enough them for our wedding, which I found surprising for a business of their size. Was able get permission for the tent to be setup early the day before and vendor said it was possible, but then two days prior, one guy said the couldn't because they didn't have enough workers. My coordinator called the owner to follow-up about this delimma, and he said he would assign more workers to the job and it would get done at the time that was agreed. Well, day of setup, they were suppose to start setup at 9:00 a.m. They came at 1:00 p.m., 4 hours late. This pushed back our schedule for our lighting, sound and stage setups. The dance floor they provided was very poor. The ground was uneven and this vendor has setup for many events at this location (in fact, they are on the venue's "preferred vendor's list"), but they didn't do anything to assure the dance floor was laid down properly, so on the night of, the floor pieces were popping off and people were tripping over the edges on their way onto the floor... It was VERY dangerous and very disappointing! Prices for this vendor was very reasonable compared to other party rental companies on Oahu, but after experiencing them, I feel you you definitely "get what you ay for", in a bad way. If I knew now what I knew then, I probably would have gone the other vendor we inquired about that had a higher cost, but better quality and reputation. 

ome customer service. :)

nd lighting for my backyard wedding. Highly recommended!

promptly and was extremely patient with our requests and changes to the layout. The crew was also professional and made the tent look amazing. I would use them again and again.