Hazel & Gray

ilable for email communication and occasional meetings to help us figure out the vibe of our day and how that translates to decorations, flowers, etc. we paid a $500 deposit, but never did receive a contract from her (that should have been the first red flag). I first contacted her in late August to set up a Zoom meeting to begin discussing design elements for our day. We went back and forth with Janelle for TEN WEEKS trying to schedule this meeting, with nearly every message we sent requiring a follow up before we heard back. When we voiced our concerns to Janelle, and she gave vague excuses and apologies and became even more unresponsive. The last straw was not hearing from her for an entire month despite following up multiple times via phone and email only for her to finally respond with vague excuses and STILL not have a meeting scheduled. Not only did she not provide us any service, she actively hindered our planning with other vendors because we couldn’t get in touch with her. My fiancé and I completely lost our trust in her (we’re supposed to trust this person with the biggest day of our lives when she can’t respond to an email??) and sent her an email explaining why we wouldn’t be working with her moving forward and requesting a refund of our $500 deposit. It’s been a week of radio silence since then. The only silver lining here is that we made the decision to fire her with enough time before our wedding to find another planner. I feel absolutely horrible for the other reviewers here who had to deal with her lack of support on their actual wedding day- I wish you all the best of luck getting your deposits back. I don’t say this lightly but feel an obligation to let other couples know: Do yourself a favor and do not hire Janelle.

n contacted others who had left poor reviews only to find out janelle had done the same thing to others. we made 2 payments to her totaling over $800 only for her to stop responding and not refund our money. We are looking into filing a civil suit to try and recoup are payments from her. While she wont respond she has the audacity to post her building a new home on her personal instagram page.

ter ours). This made me concerned because how was she supposed to give our big day the attention it deserved when she had 2 other weddings to tend to as well. When I contacted her with my concerns she became unresponsive. I was texting her for two weeks trying to schedule a call with her. She would take days to respond and whenever she did respond she would say she couldn't schedule a call/was too busy but would not provide me with a day/time that worked better for her. After two weeks of going back and forth trying to get her on the phone to express my concerns, I gave up and told her that this wasn't going to work, that I no longer could trust her. Once I expressed these concerns via text, Janelle told me that her "process had changed" and that she would have someone there on on our wedding day but it might not be her. When we hired Janelle, we were told that it was her and her assistant (her mom) that would be handling our event. This "change in her process" is not what was on our contract. She never told us this new information or asked us if this was okay. After all of this, my fiance and I decided that Janelle was bringing us more stress than not having a day of coordinator so we emailed her a formal request for a refund. As we had already paid her $825 (a $500 deposit and one additional payment) and received no services. Janelle never responded to this email or any emails after that. We have tried to reach out to Janelle numerous times and have not gotten any response. It is very unfortunate that we are not the only couple she has done this too. She is taking advantage of brides and scamming people.

hat all the decor was as it needed to be, all the vendors knew what they needed to do and where to be throughout wedding day, she kept the wedding party and vendors moving through the timeline, and even went and picked up the pizza directly when the pizza place called night of that they didn't have a delivery driver! We did contract Janelle for full planning services, and my advice for those Type-A brides out there is that day-of coordination services would more than suffice. I do feel like communication and follow-up was challenging in the months prior to the wedding, but I also partially attribute this to being a "doer" myself and wanting to get things done directly and rapidly. Having Janelle there the weekend of the wedding was critical to the success of the event and we are so happy we had her support so that my husband and I, our families, and our friends could truly enjoy the day.

her a mood board based on our conversation and knocked it out of the park. I had Janelle focus more on the design aspect of the wedding and she did an amazing job. I am so thankful she was part of my special day. I HIGHLY HIGHLY HIGHLY recommend Hazel & Gray!

em. They were so much more than just help on the day of. She helped me with all my random questions throughout the process, recommended vendors, and always gave me her honest opinion. Janelle will have your back on your wedding day!! She was constantly checking in with not only me, but all my vendors and could read any situation at hand and resolve it instantly. I didn't know of a single hiccup on my wedding day all thanks to Hazel & Gray. She was so friendly, approachable, experienced, attentive to detail, and made you feel so confident and stress-free for the most important day of your life. I would hire Janelle over and over again for any event, but especially on your wedding day, she will be your person to rely on and ensure nothing but excellence!

the point where it would have been easier for us to do them. -We were hoping she’d guide us through the process, she didn’t. -She didn’t help us find vendors in a timely manner. -She never gave us a finalized timeline -We had a discussion prior to the wedding where we laid out our feelings towards her many failures/shortcomings hoping she’d turn things around, she didn’t. -She was poor at communicating with some vendors. One of our deals almost fell through until they reached out to us after radio silence from Janelle. -Day-of was a nightmare when it came to her tasks -She massively screwed up all of the seating to a point where is was impressively wrong after we supplied her with a foolproof floorplan layout that was even color coded. -She wasn’t there in the bridal suite helping the bride get ready in the morning as promised. -She didn’t do anything to keep to a set schedule (that we ended up having to make) -She didn’t stay on top of the shuttle so my (the groom) parents had to have a friend find them an uber to get to the ceremony. -She left behind some of the florals intended for the bridal party -She promised my wife food prior to the ceremony, that didn’t happen so she almost fainted due to that. -My wife had to keep everything on schedule throughout the ceremony/reception through constant communication with the DJ (Bee Entertainment, John was incredible) -We missed our planned sunset photos because she wasn’t there -She was absent for family photos so our cousin and photographer had to organize all the photos. Because of that, some important photos we had planned weren’t taken. (Photographers were Robyn and Finch, an amazing couple with massive talent. The lack of some photos wasn’t their fault) -Due to her lack of keeping a schedule, our videographer (John at Trifoot Production, amazing man and talent) stayed a couple hours late to get all the shots. -We asked her to make sure no one was on their phones during the ceremony, there were many phones. -During the reception, she was nowhere to be found most of the night. When she was there, she was in the lounge area. -Her mother/assistant interrupted my wife multiple times through the reception while family was talking to her. Virtually everything she said she would do in her contract was either only done after much prodding by us, done very poorly/late or not done at all. Not only was she not helpful, but she was a massive added stress and an overall detriment to the process. Our wedding was in August. We have emailed her and texted her since and had radio silence. We were not planning on making a public review, but her lack of professional decorum has motivated us to write this.

r. After discussing my concerns about communication things didn’t improve and told her I would like a refund and it seems she has taken on more than she can handle.

reality bigger than they could imagine. She is a clear communicator, a visionary, and exceptionally organized. When you book Janelle, you not only get the best of the best, with connections to more of the best in the industry, but you also get a friend. Janelle deeply cares for all of her brides, is full of knowledge, and is always up to share a good joke. Working along side her during the last year has been a dream! And I am always eager to work with her as more weddings come along.

dding the very best it can be even when that means that she is doing the grunt work. She is extremely personable, kind and knows her way around the industry. I have seen Janelle grow tremendously since the birth of H&G which speaks wonders for her hard work and dedication. Janelle will never sell you on things you don’t need and will always give you her honest opinion. She is the true meaning of community and is someone you always want in your corner. I am so happy to share this wedding world with Janelle and her team!

andling of our wedding day was the best! I loved her energy and appreciate all that she did to help make our day very special. 5 star from me for sure

attling this refund through our credit card company and perhaps the courtroom. What a mess it was working with Janelle and Hazel & Gray. They should be removed from The Knot.

o progress (despite our many attempts) we asked Janelle to meet with us to solidify a plan. 15 minutes after we were supposed to meet she canceled due to a flat tire. We asked to reschedule but never heard back from her other than she "had a lot of great plans for us." Left with no alternatives, we asked for a refund and had to scramble to find a new wedding planner. Fortunately we found a great person who made our day magical. Unfortunately we have still not heard back from Janelle and have not received a refund. I hope everything is okay with her, however communication is key. Things happen, but my advice to you is merely communicate and let your clients know if you cannot complete what we hired you for so that we can all move on in an efficient manner and not have to scramble.

ore my wedding none of her contractual duties were done or even started. We hired help to ease the stress and frankly my experience was terrible. Once I expressed concern and requested a plan to move forward, Janelle completely stopped responding. Luckily, we hired someone 2 weeks before my wedding to pick up all the broken pieces left by Hazel and Grey. She has refused all communication and we have had to escalate our refund through her invoicing system as well as my credit card company.

s. She connected us with the most amazing vendors, and maintained contact with them on my behalf. And due to Covid, she planned our wedding TWICE. A literal angel. Every idea I had, she took it and made it a thousand times more beautiful. She organized day of coordinators, and these wonderful, hard working women CRUSHED IT. If there were issues, I had no clue about them! Hazel & Gray gave us the BEST day of our lives!

eaven sent. She was instantly reaching out to new vendors trying to find everything I needed in only 4 months until my wedding date. Not only did she setup and organize everything, but the entire day she was my support system. You don’t realize how much you need someone there to run the show until the day of. I wouldn’t have known a single thing about how to coordinate everything with vendors or how to set up the line up for the ceremony, but thank god we had her there. I honestly cannot recommend working with Janelle enough. She feels like your best friend without ever meeting and is the sole reason that I had the most amazing time at my wedding. I wish I could rate 10000000/5 because she is even better than 5 stars!

you’re used to being in control. It was such a relief being able to trust Janelle full heartedly and hand her the reigns when it came to my event plan and design. She absolutely nailed the vision and did everything with such grace. I cannot recommend her enough. 10/10.

underscore enough that Janelle is awesome- she was incredibly prompt with communication, had a clear planning system, a ton of expertise in building an event/venue from scratch and was also so kind and personable in the process.

g for, it was laidback and chill and everyone enjoyed their experience. I would recommend Janelle and her staff for every single occasion. If you’re on the fence about her, just do it. She is wonderful and I don’t think I can say enough amazing things about her and my wedding day! Thank you so much.

everything flowed seamlessly. Can’t recommend her enough!

party. Janelle handled absolutely everything. She took charge and made sure our vision came to life without bombarding me with a million questions. Hiring her was the best decision we could have made and I would 100% recommend her to anyone I know.

was the date of the party, not our wedding which was back in 2006.

you wouldn't even have thought of. She is one of my favorite people to work with, from Bachelorette party planning, to my wedding, she really was amazing!

dvice based on your needs and expectations. She has great taste, and keeps up with the trends so that you don't have to feel like you have to do all the work. She is kind, fun, hardworking, and above all just a good human. Thank You Hazel & Gray!!