Heart & Soul Catering completely failed me on one of the biggest days of my life!
H&S looks good on paper! I had a great tasting, Michael is very personable, and will say all the right things someone wants to hear for their event. My wife and... I heard it for 18 months in our back and forth communication with him, but then on our Wedding day they dropped the ball!
We had hired H&S to serve our drinks, pass cocktail hour light bites, and most importantly serve our plated dinner to our 100 guests. In addition, they told us they would help flip the space. They dropped the ball on all fronts! It started with the flip, which the staff told us they don't do. This caused a 30 minute delay in the night's timeline, and our poor wedding planner and assistant doing much more manual labor then they ever should. The passed appetizers were cold and hard as a rock. The mini grilled cheeses were barely edible. The seated dinner didn't go much smoother, with cold food, and incorrect meals served. The vegetarian meals we had ordered for guests with dietary restrictions was ignored. Go into the drinks, what could go wrong there? Oh, just their bartenders taking down 1 bar at 7:30. Well prior to the 10:00 event end time.
Well, was the service decent? Not at all, the staff was horrible to work with. The wedding planner had multiple instances dealing with them, and I also witnessed guests having issues with them. This all after Michael assured us we would get restaurant quality service. Speaking of Michael, he assured us he'd be there on the big day. He only books one large event a day and wanted it to go very smoothly he said! Well Michael was a no show. There was constant confusion from his staff, much back and forth, and nothing went well.
Don't let H&S ruin your big day! When they do, they will take no ownership and certainly no remorse toward you. They actually told me they would no longer communicate with me.