Unfortunately, I have nothing positive to say about my entire bridal gown experience except for choosing the dress. Bonnie was our sales associate when I was trying on gowns and she was very helpful, and sweet. I picked my dress on the first ap...pointment and it went all down hill from there. Mariana was the seamstress assigned to perform my dress alterations. On our first appointment she was very sweet, complimentary and initially gave us no reason to concern. There were a few modifications that had to be made but she seemed to think it wouldn’t be a problem. They charged us one flat rate of $600.00 which we felt was a little steep but agreed to.
We had over 4 appointments, all of which Mariana was always almost an hour late to, and the work she promised was never completed.
Due to her cancelling an appointment the week before my wedding, I was left to pick up my "finished" dress the Tuesday (just 4 days) before my wedding. By the time we tried the dress on, we were already frustrated. There were little drops of blood all over the skirt of the dress, and it was completely wrinkled. I kept making comments about how the length didn’t seem right, but she ensured us that it would be “fine once its properly steamed”—it was ALREADY supposed to be steamed. Mariana was becoming very curt and defensive with my mom, making comments about how it was “our fault” she got blood on the dress, and that “we look too closely”. She had us wait another HOUR to steam the dress, it was still completely wrinkled and she promised us “they will fall out”. We hung the dress up just as they said, overnight- Wednesday morning it was still completely wrinkled. We had to take it back again, the sales associate was also unhappy with the condition of the dress, agreed to keep it overnight and steam it again.
Thursday, we picked up the dress and took it home- I tried it on at home, they did not have me try it again at the store. Only to realize that now the dress (which is a scalloped lace on the bottom) was 2 inches on the floor. We called the store back, beyond frustrated and defeated. They were accommodating enough to have us back in that day, and assign another seamstress to take inches off my dress OVERNIGHT. The seamstress said the entire previous hem job was uneven and a lot more work than anyone typically does in that short amount of time.
Long story short- I was left picking up my dress the day before the wedding, afraid it would be too long. It did end up coming out right but the stress leading up to that moment was unfair.
I would not recommend going through that store- TO ANYONE.
They assured us that Mariana would no longer be working there, but we saw her with another customer the day we picked up my dress.
Maybe, just using the store to pick out and buy the dress, but I would never recommend using them for alterations. Even though everyone else in the store was sweet, and tried to accommodate us- this situation should have been completely avoided. Better accountability should be had by the store owner when choosing people to contract through her store for bridal dress alterations.