My husband and I hired Lisa for our wedding on 5/1/21 at The Bryan Museum. Unfortunately, we were very disappointed with the product and service we received. It was the most talked about disappointment among our guests. Lisa did a fantastic job... catering my bridal shower in March, so I was quite surprised when I sat down to a plate of salmon, 3 small roasted new potatoes and 3 small Brussel sprouts. This portion was much smaller than our tasting portion of Brussel sprouts. Additionally, the riesling chicken my husband had tasted looked nothing like the dish we were served at the tasting in January.
I had previously been to a wedding where there wasn’t enough food, so I specifically asked Lisa if we had ordered enough food. Never once were my husband and I trying to decrease items or pick certain sides based on budget. It’s frustrating because we were willing to spend what we needed to for a great meal. If we were served the dish that was presented to us at the tasting, everyone would have had plenty of delicious food to eat. I feel a professional should have advised us to chose different sides (if this was her normal portion) or advised us on more sides. Neither happened and we did our tasting with Lisa personally.
We also had communication issues with her assistants throughout the planning process. Her assistants did not properly answer our questions after multiple emails. We had to have our wedding planner step in multiple times to communicate directly with Lisa.
We also discussed getting a pre-plated salad with Lisa, her assistants and our wedding planner, which was communication in an email after our tasting in January and then between my planner and Hedrick's in April regarding final guest counts and pre-plating the salad . I even chose the napkin fold based on a pre-plated salad. For some reason, the salad never made it on an invoice. On our wedding day, we were shocked to find that our chargers sat empty. Since the pre-plated salads were in the email my planner sent with final numbers, we did not think to check for it in the final invoice. We should have double checked the final invoice and we take full responsibility for it, however, it was a big disappointment and adds to our miscommunication issue.
Overall, we are sad that we seem to be the odd couple out considering the number of reviews. If Lisa would have told us to order different sides or suggest we do anything different, we would have done it in a heartbeat. She even told our planner that the sides were smaller than they usually get from her grower. If that was the case then you don’t just serve a smaller portion, you make it right. We are left with the memory of a disappointing wedding meal, which we so desperately tried to avoid.
***Edit: Lisa reached out to discuss the matter with us and offered a way to make it right. We feel that Lisa made a good-faith effort in this situation and are satisfied with the end result***