Heimies Haberdashery

ed/accusatory to actually competent/respectful. We went here to purchase the groom's suit and were told "oh no, we don't have what you're looking for at all really, but HERE! try this on!" After trying it on, the salesman immediately started marking it for alterations before even asking if we liked it. After 1.5-2 hours waiting amongst random chaos in the store I guess the suit grew on us & we decided to buy it. and a shirt. and a pocket square. and a vest. and an over-priced tie. the complete package. Alterations would be included they said (he'd already pinned it in). They refused to alter the dress shirt we'd purchased & insisted on holding all of the items together until alterations were complete. 3 weeks later--I had to call to check on the alterations--are they done? "Let me check & right back with you!" 2 days later--no response. I had to call 3 more times before we got a response (of any fashion) & thank goodness the suit was ready to pick up! We make a special trip downtown to pick up the suit. They locate the suit jacket & trousers, but cannot find the shirt or the vest or the pocket square or the tie. What?!?!?! While they scramble around chaotically the groom tries on the suit. The pants were hemmed atrociously. Like--how---??? They offer to "fix" them on the spot (because they're still trying to locate the rest of our purchase!), so ok, yea, let's do it! The trousers come back even worse and in the meantime, they misplace the suit jacket! ---!!!!----What??? About 60 minutes later all articles have been located (after they tried to force a similar shirt of the wrong size on us) by the only competent, respectful employee in there and we're running out the door after this horrific experience. We should have stayed away. But we go back a couple days later to see if the 3rd times the charm for actually getting the suit pants hemmed decently. It wasn't. The groom went in solo on this trip & was treated APPALLINGLY by the staff. He was absolutely ignored when another groom + his bride came in to have a shirt altered. Unbelievable. I ended up hemming his trousers myself because of the utmost incompetence of the staff here. Just. Stay. Away. Prior to this "fun" experience, the groom had been to the barber shop 2 times (gift card trips) for haircut & beard trims--all of which were also disasters. Trip 1) Dani arrived 20 minutes late for the appointment. The other stylists just let us stand there wondering what was going on, not saying anything like "oh she's running a few minutes late"--nothing. She wasn't apologetic when she arrived & she hastily did the cut to finish during the scheduled time. Trip 2) SPECIFICALLY scheduled an appointment for a haircut AND a beard trim. Arrived & were told, oh I only have time for 1, but if you wait around for an hour afterward I can "squeeze you in" for the 2nd service. What??? SPECIFICALLY scheduled BOTH. AGAIN--totally unapologetic, this was clearly OUR fault. I can't say it enough--just DON'T.

ry attractive wedding package deal. We were able to get some high quality tailored suits for a very reasonable price which was great. While we found the staff to be very friendly and knowledgeable, there seemed to be a lot of miscommunication and confusion regarding our order. Gus, who made this sale, was generally very bad at returning calls and following up on any questions or concerns. The first issue was a slightly lower price charged than what was quoted to me. I called and spoke to another staff to confirm that this was indeed for 4 3-piece suits and was told that it indeed was, and that Gus must have applied an additional discount. I thought this was just a bonus, but only two suits came with a vest. I inquired about this but wasn’t concerned if not everyone had a vest, but just wanted to make sure we got our money’s worth. It was only after several calls AFTER the wedding that we discovered that I actually had only paid for two piece suits and for some mysterious reason received two vests by accident? Who knows what happened there. Another issue was that I and one of the groomsmen ended up double-paying for part of a suit at one point. I called Gus and asked for a refund,and he said it should take a few days. About a week and a half later I called after not seeing a refund. Gus said to check in a few days. I had a few more exchanges like this, and generally felt like I was being brushed off, until finally in November I called and reached another staff. This staff member finally provided me with a more appropriate response to my problem, and it was less than a day that I saw the refund on my card. So to sum this up, I loved Heimie's, even if I did have some less-favorable service. It’s not just a store, but an experience. It’s reasonably priced, and has quality products. Gus was super nice and friendly in person but was lacking in follow-through. While I did get help in the end from other staff, I still got the impression that there is a lot of miscommunication and confusion at that store. I would still recommend this place to almost anyone, with simply the warning that you might have to be a littler more persistent and assertive to make sure you get what you need in a timely fashion.

rking with Chavis throughout the entire process. Having one point of contact made for a personalized experience. Chavis was great at communicating with us through minor delays caused by material shortages, and insured that everything would be ahead of schedule, and it was. They provide great prices for their suits, but just make sure you get your final agreed price in writing. They did always honor the price we agreed on, but sometimes there was a little confusion. We appreciated the little things that made the experience at Heimie’s better; coffee while you waited, validated parking. We definitely recommend them!

happen exactly. I was a little nervous when my clothing wasn't ready until a week before my big day, but everything ended up coming out ok. The quality of the clothing is great! They have a very nice selection as well. I would certainly visit again when I want some custom clothing made.

geable and very professional. The tuxedo rental price was actually slightly less than what we would have paid for the Vera Wang tuxes at Men's Wearhouse, but with exceptional service and attention to detail.

(his idea). One month prior to the wedding we were told that they could not be made with very little explanation. We were extremely disappointed and no apologies were made, no attempt to make the situation right, basically they told us they couldn't do it, that's all. So if you want to drop a lot of dough & have a suit custom made - go here. Otherwise, skip it.

confused about our wedding day details, which was a little nerve racking at times, but overall, we ended up with a quality outcome. The guys looked great.

ing the week of as required, nothing out of the ordinary there. Many pictures are ruined because the tuxes look so awful on my husband or the other guys.