Hello Lovely On Location Hair & Makeup

My experience with Hello Lovely was horrible. My wedding was on September 28, 2024. I booked with them for bridal services about 10 months in advance. 2 months prior to the wedding date, I added on some additional services for bridesmaids and family who decided they wanted their hair done. At this point, I was “booked” and invoiced for 3 make up artist, 9 hair services and 1 make up service. The invoice included the correct number of services and artists, however there was a note in the message portion of my invoice that listed 2 less hair services. The venue address was also listed incorrectly. When I saw this, I wrote to confirm that I was booked for the correct number of services and that they had the correct address. Over the course 2 months leading up to my wedding date, I did not get a response or confirmation on the number of services I was booked for and that they had the correct address. I understood this was a busy season for them, so I tried spacing out my communications. To give you an idea, these are the dates I contacted this company, never receiving a response. A couple weeks before my wedding, after many failed attempts at getting them to confirm, I decided to reach out to their “emergency line” (the owner of the salon)—another failed attempt. I seriously felt like I was being ghosted by this vender (and like I was crazy). I started wondering if they were even going to show up. Contact attempts: - 8/14 voicemail - 8/15 voicemail & emailed - 8/21emailed - 8/28 voicemail - 9/14 emergency line contact - 9/25 emailed Finally, 3 days before my wedding, the only option I had left was to contact the artist that I was booked with (I had her number from our trial). This seemed to work—as the owner finally gave me a call. During our call (3 days before my wedding), I found out that I was NOT in fact booked for the correct services or the correct amount of artist (despite paying for these!)—I was 2 hair services and 1 make up artist short. They were able to book us for the correct services, but we still only had 2 artists show up. The artists that showed up were not friendly, at all. After the wedding, I contacted them to get a refund for the third artist that I paid for but didn’t show up. After two months of back and forth (them trying to tell me I was appropriately charged), I finally got a refund for these. I understand how busy Hello Lovely must be, but to treat a client like this is so so unacceptable. There are so many anxieties and stresses that come with wedding planning, but hair and make up should not have been one of them. That’s supposed to be the fun part. All my other vendors were so wonderful to work with. I would never recommend Hello Lovely. I have been putting off this review for some time because I didn’t want to be upset all over again, but I think other brides should be aware of my experience despite their good reviews.