First of all, I waited to write this review so that I could really think about what I wanted to say about Hello Penny. I should start by saying that aside from our photographer, Hello Penny was the first vendor we wanted to book for our weddin...g. We were excited to have them for our event. Unfortunately, they didn’t live up to our expectations, far from it. They actually ended up being our biggest regret.
I’ll start with the most egregious of the things they did first. Number one, when you hire them, part of the deal is that you purchase all of the alcohol and mixers. They send a list and you purchase their recommendations. We actually bought more than they recommended because we wanted to be on the safe side, but less than one hour into the wedding reception we were being told by guests that we were “out of alcohol.” How could this even physically be possible? We had purchased two handles of vodka, two handles of rum, two handles of gin, various other liquors, not to mention 3 cases of wine and a keg of beer and two cases of champagne. All this for 100 guests. I will say that a lot of the details of why we ran out of alcohol we found out after the fact over the course of days of friends and guests telling us what happened and what they witnessed or we might have handled some of it differently, but it turns out that these bartenders, one being the owner, yes, the owner of Penny Bar, like to overpour drinks (some drinks were 3/4 full of pure alcohol), hand out entire bottles of alcohol to guests to take to their tables, and best of all, join the guests drinking and doing shots. Not sure how they expected to maintain the integrity of the guests’ alcoholic intake while they were drinking themselves, but this is what they apparently chose to do. The fact of them drinking with the guests was reported to us later by many people, not just one or two.
We were told an hour into our event that we were out of alcohol so my parents went to talk to the bartenders, one being the owner of the bar and were rudely told “this is a record.” So here we are in the middle of our wedding forced to figure out where and how to get more alcohol. Luckily a friend knew about ordering alcohol for delivery through an app so we chose that option and spent hundreds of dollars more to get enough to continue our event, not to mention emptying out our parents’ liquor cabinet in the meantime to keep things going.
I can’t even begin to list everything that they did wrong but suffice it to say we would not recommend them to anyone. We are lucky that no one was hurt and thankfully everyone made it home safely considering the details we found out over the next several days about the over pouring of drinks and bottles of vodka and tequila being handed to guests to take to their tables. They loved telling the guests that “we’re the party.” I want to let them know that, in fact, no, you are NOT the party. You are a hired vendor being paid to responsibly serve our drinks to guests at OUR party. We were not paying you to drink our alcohol, come unprepared and dressed inappropriately and change midway in the event into proper attire. Yes, that happened, too. To say we were disappointed in Penny Bar is a huge understatement, disgusted is a closer descriptor. The owner needs to grow up and realize where he’s at when hired for an event: You are at work, sir. Period.