About this vendor
Ultimate Couture Bridal Gown Shopping Experience
Dressing nearlyweds for over 70 years, an appointment at Henri’s Bridal in Columbus, OH, is an experience for any bride looking for the ultimate selection of designer bridal gowns in a multitude of price points. Our passion can be found in styling our brides, providing a conclusive gown shopping experience and serving with unparalleled customer service. Our experienced and devoted stylists are here to truly listen to each bride and assist in putting together a look that will make everyone swoon on your big day!
Details
Accessories
- Hair Accessories
- Headbands
- Pins, Combs & Clips
- Tiaras
- Sashes & Belts
- Shoes
Business Attributes
- Woman-owned Business
Dresses
- Bridesmaid Dresses
- Flower Girl Dresses
- Mother of the Bride Dresses
- Shower & Party Dresses
- Wedding Dresses
Fashion Services
- Bridal Stylists
- Custom Designs
- Plus Size Available
- Private Appointments Available
Gown Collections
Awards and Affiliations
Pricing
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Reviews
Your trust is our goal. Our community relies on honest reviews to help you make those big decisions with ease.
4.5
out of 5.0234 reviews
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Horrible customer service. Ordered a dress in August. Told it would arrive in October. After SEVERAL calls over two months and promises of a return call from a "manager", we finally get the response of "sorry we're going through management changes" "sorry they made a mistake telling you your dress would arrive in October." It will be arriving late March." Wedding is early April! Bride is devastated and all we get from them is "sorry". Now the search for a new dress and conversations with our credit card company to cancel the purchase begins. . . I work in the retail industry and I cannot possibly recommend this shop to anyone.
I had a wonderful experience picking out my wedding dress at Henri's! I worked primarily with Gen when I came in in November 2022 to start looking for my dress. She was patient, sweet, and was great at listening to what I wanted while also opening my mind to other options (I ended up going with a dress that was very different from what I originally described and it was one Gen had suggested I try!) I brought along my mom, two sisters, grandma, and now mother-in-law to the visit and we were all warmly welcomed and got to relax in a private sitting area as I tried on dresses. I ended up ordering my dress which was the Casablanca Paulina dress just a week or so later (and received a glass of champagne to celebrate).
After being told it would take around 6-8 months to get the dress in, it arrived right around the 6 month mark in May. It fit absolutely perfectly and I didn't need any alterations (aside from adding some pins in order to bustle it)!
As a business owner myself, I hate leaving negative reviews but I feel it’s important to warn others on how long their dresses can take. Went to Henri’s at the beginning of October and found a beautiful dress. We were told it would be here in early February. We never heard from them in February, so we called and now they’re saying early to middle of April for a May wedding! They said the designer is in Ukraine and Ukraine is at war… Yeah, everyone knows that. Don’t tell your bride early February then or we would’ve shopped elsewhere. Another friend flew in from Florida to shop at Henris so her family could be present, bought a $3400 dress to find out hers wouldn’t get here in time either. Luckily they refunded her money. I would go to Cincinnati bridal row. My friends who went there had their dresses in 8-10 weeks which is much more reasonable. Now we wait… stressed out.
Any questions?
Gen was an amazing bridal stylist who helped me find exactly the dress I was looking for through inspiration photos and a verbal consultation. She was incredibly patient and informative about everything and was super conscious of my budget which was appreciated! I would definitely recommend Henris for the soon to be bride who wants a personalized experience with stylists that know what they are doing and make you feel comfortable and beautiful for the big day!
Response from the Vendor on 03/17/2023
Wow, Taylor! This review is beyond kind! Our brides mean the world to us, and we could not be more grateful. We are pleased that we gave you a bridal experience to remember! We cannot wait to see pictures of your big day! XOXO, Henri's Cloud Ni...
ne
Gen G is one of the best bridal consultants here. She is very knowledgeable about the difference in styles and what matches with the specific dress. She is so patient with all of her customers and really takes a passion in trying to find the best dress for the individual to make them feel beautiful on their special day.
Response from the Vendor on 03/17/2023
Felicia, we could not agree more! Our Henri's Brides deserve the absolute best and we are so glad you experienced just that <3 We appreciate you for taking the time to write this review!
Gen was the best help for this experience! She was patient, listened, helpful, and very experienced. I would highly recommend this store and her as my stylist. Found the one and can’t wait for my special day.
Response from the Vendor on 03/17/2023
Amber, you are going to look INCREDIBLE on your wedding day! We are glad you had an amazing Henri's Bridal experience. Thank you for this glowing review <3
Excellent customer service! Jen was amazing! She definitely listened to what I liked and helped me find the perfect dress that meets all my expectations! Highly recommend!
Response from the Vendor on 03/17/2023
Taylor, congratulations on saying "yes!" to your dress! Thank you for this review. We appreciate your kind words!
I had such a great experience here! It took me two rounds of dress shopping to realize I found “my dress”, but Kali was so helpful and sweet. She listened to my wishes for a dress and pulled lots of great options, and also allowed me to look around in case we missed any dresses. There was no pressure to buy immediately and I would highly recommend this salon.
Response from the Vendor on 03/17/2023
Chelsea, thank you for taking the time to write this review! Your kind words mean the world to us! We are beyond happy that you found the gown you've been dreaming of. XOXO, Henri's Cloud Nine
Worked with Marisa and found the dress of my dreams. Can't say enough good things!
Response from the Vendor on 03/17/2023
Chelsea, thank you for this fantastic review! We wish you love, laughter, and a happily ever after! XOXO, Henri's Cloud Nine
Henri's provided an incredible and memorable experience. Mary Kate made the day such a special memory for my parents and I. She was very helpful in finding the perfect dress and was incredibly insightful on what style would best fit the vision I had for my special day. 10/10 would recommend Henri's for finding the perfect dress and having the best experience!
Response from the Vendor on 03/17/2023
We take pride in our Henri's Bridal experience and we couldn't be happier that you had a memorable time! Thank you so much for this wonderful review, Marissa <3
Marisa was the absolute best!! I could not recommend her enough!! She was so patient and listened to my wants/needs for my dream wedding dress and she found it! I couldn’t be happier with my experience there and I can’t wait for my dress to arrive! Thank you Marisa!
Response from the Vendor on 03/17/2023
Jessica, thank you so much for this wonderful review! We are thrilled that you found your dream wedding dress! We cannot wait to see pictures of your big day! XOXO, Henri's Cloud Nine
One word about the decor: insta-worthy
One word about the dresses: amazing
One word about the value (cost): reasonable (especially when on sale)
The staff: professional, friendly, supportive, knowledgeable (I cannot describe them in one word).
They have amazing dresses of high quality and it's an even better value when they have sample sales! I bought my sample dress at 50% off. Even better, they do repairs of the samples like replacing beads, fixing holes, and cutting loose threads for $200, a price worth it to get a dream dress!
They also provide water during the session and champagne when you find the dress! Despite being busy, they also don't rush you or pressure you to make a decision (unless you count giving multiple discounts as pressure). Their veils are $150 off if bought with the dress, another $150 off a little white dress at a different appt (I forget if these was just a temporary promo), and another 10% off if you book the next appt after buying a dress.
Response from the Vendor on 07/27/2022
Hi Tiffany! We are so happy to hear that your experience here at Henri's was better than you could have imagined! We take pride in giving our brides the best experience possible! We appreciate you taking the time to write us a review! We cannot...
wait to see pictures from your special day!
Cheers! - Henri's
Never again, no exchange possible, I now have a dress I paid $600 for in the wrong color, original packaging and I can't exchange it. The absolute impudence.
What you do not know that 5 other friends wanted to order but they will not do so now.
Response from the Vendor on 07/27/2022
Hi Jennifer,
We are saddened to hear that your experience at Henri's was anything less than 5 stars. We truly value every bride that comes into our store. We also take pride in our customer service and communication. However, we do have all of...
our brides sign a document stating that we do not offer returns or exchanges. We apologize for any inconvenience this may have caused. If you would like to talk more about this, please feel free to contact our store at 888-823-9880
Really great service, the help and search for the right dress was awesome. Had an awesome experience trying on the dresses till we found the one.
Response from the Vendor on 06/02/2022
Yay, we are so happy you found THE one. Thank you for sharing this experience with us. We wish you a lifetime of love and happiness! -Henri's
Marisa was the absolute best! She brought my vision and dream to reality. I would recommend Marisa and Henri’s to anyone!
Response from the Vendor on 06/02/2022
We loved being able to bring your dream to life. We hope your wedding day is magical and filled with lots of love! We wish you nothing but the best. Thank you, again! Love, Henri's
I am never the person to leave a bad review as I am a manager and understand dekays can happen. The troubling thing is my fiancé was told her dream dress was going to arrive in March and have not had any type of communication of the status of what’s going on. My fiancé has called numerous times for almost a month and the same with her mother. I called and was told almost two weeks ago I would get a call back in 24 hours the latest and got zero communication back but one voicemail in over a month and we returned the calls. We really need someone to call us ASAP with an answer or ETA date as our wedding is less than 30 days away!!! and have no idea what our plan will be if it’s not in soon. When she picked out the dress she was told getting a rush order was not necessary at all. We have told everyone how amazing your company was with ordering and being so helpful until now unfortunately. If someone could please contact me back with some type of answer I would appreciate it. My fiancé shouldn’t have to stress like this when she spent a lot of money and we have no idea what’s going on. Thank you
I recently found my wedding dress at Henris bridal. I have been waiting for this day since I was a little girl and having Maddy M as my bridal consultant made that day possible. Henris Cloud Nine is every brides dream!!!
Response from the Vendor on 06/02/2022
Hi, Rachel! Thank you for letting us be part of your wedding planning experience and for leaving us such a kind review. We wish you nothing but health, happiness, and love on your wedding day. Cheers! -Henri's
Henri's provided an incredible experience for wedding dress shopping. They were flexible with my schedule to help me get an appointment quickly. The store was gorgeous and provided a private and unique experience for wedding shopping. Marissa was excellent in listening to my likes and dislikes and selecting dresses that I would love. I found my dress here - I am in love with it! I have recommended this location to several friends already!
Response from the Vendor on 02/02/2022
Thank you for sharing your experience with us and other brides. We are so happy that we could be apart of such an important journey. We can't wait to see the final look. Thanks again and we wish you and your fiance the best of wishes!
I felt rushed, not giving correct information and severely pushed into a sale of address. I feel I was taking and can’t do anything about it and now I’m stuck with an overprice dress.
Response from the Vendor on 02/02/2022
We are deeply saddened to see your review. It is always hard for us to hear of a less than desirable experience. With no name we are unable to reach out to you to make things better or help find a solution.
While our boutique is different in...
the fact that we like to take the hard part of dress shopping away from you and pull a curated selection of gowns for you to try on, we are company that believes firmly in never pressuring a bride into making a decision too quickly. If at any point in the process of finding the dress at our company, you felt uncomfortable, or less than special, we do wish you would have shared your reservations with us so that we could have done our best to remedy them. We genuinely wish you and your fiance a lifetime of love, laughter, and good health!
We would love to hear more regarding your experience.
(614) 825-4495, columbusbridal@henris.com
Best,
Henri's
I worked with Marisa to find my perfect gown. She was wonderful and so patient the entire process, evening staying past the appointment time to make sure I got my dream gown. I can’t say enough good things about Marisa & Henri’s. Dress shopping was the one thing I was very nervous for & she made it so fun!!! I will recommend Henri’s over and over again!
Response from the Vendor on 02/02/2022
Congratulations on finding the dress of your dreams! Thanks for letting Henri's be apart of that experience. We would like to thank you for all the kind words about our staff and the store, we are so happy to be apart of such a special journey....
We look forward to helping you with the rest of your bridal party, so please don't hesitate to give us a call. Thanks again!
I could not have asked for a better experience. The weather was supposed to be bad and they worked with me to move my appointment up. Marisa was absolutely amazing!! She took the time to listen to me, and made amazing choices that were respectful of my budget. After having a poor experience at a different salon I was nervous about this appointment, but Marisa calmed my nerves instantly and made it a wonderful experience. She was so knowledgeable and friendly. I loved that we had our own private area, really making the experience personal. She also offered us champagne to have a toast after I found my dress. Overall, I could not recommend Marisa and Henri’s enough!!
Response from the Vendor on 02/02/2022
We are so happy we could be apart of such a special day! Thank you very much for your kind review and congratulations once more. :)
Ordered a dress that is now delayed. Have called multiple times to get a refund now that the dress won't be here in time. I've gotten at least 15 promises that someone will call me back. I just want a refund and they won't even call anyone back. Awful place
Response from the Vendor on 02/02/2022
Hello Jen , We truly value every bride who comes into our store. We pride ourself on customer service and it's unfortunate you feel anything less than a 5 star experience. Henri's has never missed a wear date. We were not able to find your acco...
unt in our system or past call logs. I would like you to give us a call to discuss your experience a little more in depth. Please feel free to reach me at 614-825-4495. I look forward to hearing from you.
MARISA is AMAZING!! Not only was she incredibly professional and skilled, but she is fun and down to earth. Her expertise and diligence took care of every worry I had from past experiences, she calmed my nerves and was so easy to work with. I could feel that she loves what she does and that makes such a difference. She is very responsive, and determined to make my timeline work for my wedding. She made me feel very taken care of, important and comfortable. She truly spoke some words to me that helped me choose THE ONE. I’m so ecstatic for my wedding day because of her. Thank you so much Marisa!!
Steffanee helped me find my perfect dress so easily! She was awesome & so helpful- and made my experience so much fun for me and my party! Highly recommend Henris & I highly recommend Steffanee to help you find your perfect dress!!
Such a great experience searching for my wedding dress! My stylist was extremely helpful and made great recommendations based on my vision — we had one of those “oh we have this dress in the back” moments where she brought out a dress that no one ever tries on and it ended up being perfect! I highly recommend Henri’s when looking for a wedding dress or any formal dress.
I loved my experience at Henri’s so much. My bridal consultant Marisa was absolute perfection. She took the time to listen to what kind of style I was looking for while being respectful of my budget. She did her job so well that the first dress she pulled for me ended up being the dress I chose.
She made me feel so comfortable with every try on. She never made me feel rushed & never pressured me. She was genuinely as happy as I was to have found the perfect dress.
I highly recommend Henri’s. It’s the perfect place for the bride looking for the perfect dress on her perfect day.
LOVED the look of the place instantly. My bridal consultant Marissa the sweetest lady I have ever met. Not only is she fashionable, and knowledgable she made me feel very comfortable. My fitting was perfect, and I appreciate every interaction I had with the employees though my experience.
Henri's is a great place to shop for a wedding dress! They have a large selection to choose from and the staff is very friendly. On arrival, you and your guests are offered mimosas and water. You are then taken to a private area for your appointment with couches for your guests in a viewing room with a changing area. Your guests can relax while you show them each dress without feeling like you are on display for the whole store.
Additionally, the staff even took care to write "Future Mrs. (Fiance's Last Name)" on the mirror in the viewing area before we arrived as a nice personal touch. I would highly recommend anyone shopping for a wedding dress try Henri's, especially those who are looking for a private, personalized experience!
I would recommend this bridal salon to anybody! I had a very terrible past experience at a different bridal salon a few weeks ago and was nervous about my next bridal fitting because I didn’t know what to expect. My bridal consultant was Mackenzie Martin and she was amazing. From the time she greeted my family and I to the time we left she was great. Mackenzie was very professional, friendly, and after awhile it didn’t even feel like she was an employee helping me find my wedding dress but more of a friend going dress shopping with me. All the dresses she picked for me was beautiful and she listened to everything I liked and disliked while trying on dresses and found more dresses to fit my expectations and more. I ended up saying yes to the dress and she brought my family and I champagne to celebrate. The manager of the store even came to congratulate me. MacKenzie then explained sizing, alterations, etc to us after and now I’m more than excited for my wedding day. I felt very welcomed and was treated the way any bride should feel while finding their wedding dress the entire time and I have Mackenzie to thank for that.
My dress from Henri’s was so beautiful! Unfortunately, we were completely misled by our stylist. The day I said yes to the dress they told me they would alter it for me. However, when I was in another day they told me nobody put that in my account so they would not do the alterations for me. This was just weeks away from my wedding. I was sad, felt lied to, and stressed to find somewhere else that would have time to do my alterations! While I did not have a good experience and will not be going back, I did love my dress. Be sure to get anything they tell you verbally, in writing if you go through Henri’s.
What started out as an exciting day, quickly came to a halt when I started my bridal consultation.
I had a terrible experience at Henri’s Cloud 9 in Columbus yesterday. My “bridal consultant’s” name was MacKenzie Martin. She was extremely unprofessional clear from the beginning of the appointment.
First, she did not consult me in private regarding my budget. She continued to downgrade my budget in front of everyone saying I would be very limited in dresses in my price range. However, there were plenty of options I had tried on.
Shopping for a wedding dress should be one of the most exciting things that you do and fun for everyone. However, around half way into the appointment, I was ready to just say forget it and leave because she had me so upset. She did not make myself, bridal party, and mother feel comfortable. I was in tears over how she treated my friends & mother. Anytime, anyone said something she did not agree on, she would immediately have something rude to say & shut them down. Yes I understand appointments are short & you have to hurry to try dresses on.. I’m not unrealistic, however, I also should’ve been able to enjoy the experience without her being rude to everyone included. This is the first time I tried on dresses and after driving 2.5 hours, she definitely ruined my whole experience.
My mother barely said ANYTHING the whole appointment and when she would say something, MacKenzie would quickly have an unprofessional comment to come back with. How is this acceptable?
She clearly should not be in sales at a wedding dress shop with her personality and social demeanor.
I believe I had found the gown for my wedding at Henri’s but was so upset over the experience, I didn’t even want to be there anymore, let alone buy a gown from her.
I have been to the Henri’s in Minerva in the past to buy prom gowns twice and had an amazing experience. I will not be coming to the Columbus location again. I do not recommend the Columbus location based on customer service!
Loved my experience at Henri's! My stylist was so kind and helpful. Easily found my dream dress there! My dress did take a lot longer than originally expected to come in, but that likely could be due to the COVID pandemic.
Found my dress at Henris bridal. Loved each individual suite that your group got to go in as you tried on. Mackenzie was my consultant, she was very knowledgeable. At times she was kinda rude to my group as they asked questions and gave suggestions, which we did not appreciate. Once you found the dress your whole group is given Champagne which was a nice touch! I feel they had a good selection of dresses to choose from and I can’t wait for my dress to be in!
I really enjoyed my experience at Henri's, I had previously went to Kuhn's Bridal and had a mediocre experience all around. As soon as I stepped into Henri's I new it would be different, it was luxurious, fun, and all the wedding dresses I tried on were beautiful. Elora S was my stylist and she has fantastic taste and was so helpful and nice. I definitely recommend going here for your wedding dress.
MacKenzie was absolutely wonderful helping me pick out the perfect wedding dress. She was patient with us and made me feel very comfortable. Definitely recommend going here to find your bridal gown!
I had no idea what kind of dress I wanted but Sierra helped me find the perfect one. :) Thank you thank you!
Highly recommend Henri's Bridal. Friendly Staff. Beautiful Dresses.
My experience at Henris was great! I was there to find that special wedding dress. I went not really knowing what to expect because I hadn’t been there before, only heard it was really nice. The feel of walking in was welcoming and was addressed right away by the girls at the front desk. After a few short minutes my team was walked back to our personal fitting room. It was so pretty and made me feel important. Elora, the girl that helped me was super nice and helpful. She made me feel comfortable and special. She took the descriptions of my ideal dress and made them come true! I walked out extremely happy because I said “Yes to the Dress”! I enjoyed my time there so much that I have already scheduled a visit for my bridesmaids to go dress shopping there. I recommend to any future girls looking for there special dress!
WOW! What an amazing place! Inside is very posh and chic! You feel like a bride from the moment you walk in! Highly recommended.
Super classy, good flow to the salon! Lepta was such a fantastic stylist. Told her what I liked and she found the perfect dresses to try. I said yes to my dress and am so glad I went there!
I had the absolute BEST experience at Henri's! Not only was the shop so cute and fun, but the staff was amazing! Elora and Nina did a fantastic job, they made me feel so special and beautiful and pulled the most amazing dresses for me. They had me step outside of my comfort zone and thank goodness they did because I found a gorgeous dress! I can't recommend this shop enough! If you are looking for beautiful dresses, friendly and helpful staff, and a great experience then look no further!!
I absolutely loved my experience at Henri's! I got my prom dress there and knew one day I would go back for my wedding dress! When I walked I did not expect to have that bridal feeling in my stomach like "yes this my dress!" But the staff there did an amazing job! Elora was so good about making everything exactly how I wanted it, showing us what dresses could look like in other colors or with more tulle underneath and explaining how the alterations would help! I cannot recommend them enough!
Henri’s provided an amazing experience when it came to buying a wedding dress! They had a huge selection, fantastic service, and truly made the whole experience a special event. I found my dress and couldn’t be happier!
I had the most perfect day at Henri's when I shopped for my wedding dress! I never expected to find my dress on my very first shopping trip, but I not only found the most beautiful dress, but had the best experience as well. The private room used to try on is beautiful and I worked with Alexys, who was so sweet! She never made me feel rushed, always answered my questions, and was so much fun to work with. I had such a good experience at Henri's Bridal and would recommend it to anyone!
I was nervous walking into Henri’s because I was very particular in what I wanted! But I ended up saying yes thanks to Alexis! She even went out of her way to message the designer to see if we could get extra fabric because I wanted more lace at the top! I left so happy!
Had an absolute blast trying on dresses. The consultant, Hannah, was so nice and made it a fun experience. She made it so personal! We tried on so many dresses and she made more time if we needed it. She also made a simple dress come to life with a belt and the veil. Cannot say anything better about this place!
Hannah was so helpful and sweet!!!! She helped me find the styles I love!! Even if I don't get the dress from there, I'll definitely recommend her to other brides. :)
Alexis did a wonderful job finding the perfect dress. She brought a variety of options that I may be interested in and was responsive to my thoughts. Great experience and would recommend!!
Henri’s is a beautiful shop, and has a wonderful selection of bridal gowns. The receptionist who checked us in was very nice and helpful, and my daughter’s bridal consultant, Hannah, was THE BEST! Hannah pulled the perfect dresses based on my daughter’s idea of what she wanted, spent a lot of time with us, offered knowledgeable advice on each gown, accessory, and alterations, and was SO nice and accommodating to our party. Hannah made the whole process of picking out and trying on wedding dresses so easy, and was a complete joy to work with. With her help, my daughter found the perfect dress for her special day, and had fun doing so. 10/10 recommend Henri’s, and 20/10 recommend Hannah 😊
What an amazing experience! I certainly found my dream dress and it was the most enjoyable, stress free experience. Debbie was amazing! I showed her a few pictures and the very first dress she pulled was the one. She made me feel so special and beautiful. We had a huge suite with a couch and drinks, it was so spacious and it was not crowed and we were fighting for space like other dress shops. Highly recommended!
Deborah Thian was extremely helpful and knew exactly what I was looking for! She came back with one dress in mind and it was perfect for me! I highly recommend Henri’s to all brides!!
I had a great experience at Henri’s. I was able to share my dress vision and then tried on dresses that looked similar. Elora made me feel special and bridal. I said yes to the dress at my first visit! Would def recommend!
This was my first experience with Henri's. I absolutely loved my consultant, Debbie! She was very professional, respectful, and personal our entire visit. I only showed her 2 pictures of dresses I liked and every dress she pulled for me was something I loved. She was able to find me my dress dress and all the accessories without going over budget. Debbie made my visit to Henri's truly perfect. She really personalized our visit and made my family and I feel special. I would highly recommend Debbie to anyone who is looking for their dream dress at Henri's!
I loved my dress shopping experience at Henri's! All of the staff members were incredibly friendly. My consultant Hannah was wonderful to work with, she was personable, professional, and incredibly helpful throughout the process. I came in with a very specific idea of what I wanted and when I still hadn't found the perfect dress, she suggested something a little bit different, and it wound up being the most beautiful dress I'd ever seen. I'm so happy I was able to work with her.
While visiting the Columbus store on jan31 with my granddaughter for prom dresses a dog cane running out from the back and basically ran straight for my 4 year old granddaughter that was there with us. She was terrified, screaming and the dog jumped on her and knocked her into the dresses. I tried to get the dog off and was scratched on the leg from him. Finally someone came but all they did was get the dog and say has was nice. No one was concerned that she was scared to death or that I got scratched from him. My granddaughter wants nothing to do with dogs anymore. I would not recommend this place if they have a dog that runs around inside there store. Someone should have been more concerned about their customers. Poor customer service.
Response from the Vendor on 02/05/2020
Karen, we sincerely apologize for the experience you and your granddaughter had and for the unpleasant interaction with Hampton, the dog. Hampton is a service dog belonging to one of our staff members, and it is not in his nature to act this wa...
y. While he spends most of his time behind closed doors away from the public, sometimes he is requested on the sales floor for photos, as he is beloved by many of our customers. We apologize again that he scared your granddaughter, and we will see to it that Hampton undergoes further training so that he can continue to be a part of our team.
The store was beautifully laid out and the staff was friendly and helpful. They had a great selection and our consultant, Elora, captured the style we were after immediately. They were also careful to stay within our budget and did not have any salesman pushiness. Very laid back and excellent experience.
I do not recommend at all. When you first walk in it's all well and good with the bling and the grand entrance and the private room. My consultant Ashley asked me budget and what style I liked. I have a small budget as I am a fresh college graduate and haven't gotten a good paying job yet. So less than $1000. She didn't ask what size I was and brought in dresses that were way too small and then acted like it was such an inconvenience when they didn't fit. Not only that but none of them were anything like the style I told her and ALL of them were WAY over budget. Not only did I feel like I didn't matter but I felt because I could afford their top of the line dresses that I must not know what I am talking about. Do NOT go there.
Response from the Vendor on 01/23/2020
Ashlynn, thank you for visiting our Columbus store location. I'm very sorry to hear that you didn't enjoy your experience. Ashley is new to our team, but that does not excuse the level of customer service you were shown. It is not out of the or...
dinary for customers to come to us with a $1000 budget, and our stylists are trained to work within that price range. I apologize again for letting you down. Our Columbus store managers have been made aware of your feedback, and we will use it to improve our services for future brides. Thank you for sharing, and best wishes for your upcoming wedding.
I immediately felt welcomed. My consultant was incredibly knowledgeable and with her help I found my dress in the first 5 I tried on. I highly recommend. I felt beautiful the entire time.
Lauren was the BEST consultant EVER!! She helped me pick out exactly what I wanted and was so patient with me! I highly recommend henris! I’ve been going there since high school and got all of my prom dresses and now my wedding dress! Love this place!!
At first , We were excited with the renovations and selections of Henri's. But honestly would not go back or recommend. The customer service was beyond bad. We were not treated by the salesman as valued customers. There were larger nicer rooms available and both of us asked to change to no response. We did not want to pass on the dress we wanted so we bought it anyway. The dress that arrived had a different bodice and the professional seamstress promised us was AWOL. The entire process with Henri's was stressful. We should have had our fitting in July when the dress arrived , not the month before the wedding when there was little time to make sufficient adjustments. No one seemed concerned with the unprofessional treatment we were faced with or made any effort to make amends. Both my daughter and myself are in P.R. and were shocked at the lack of concern to make the customer happy. Finally, I was disappointed the dress that arrived was not the same bodice, I wish I had taken a photo. Every part of our experience was stressful. I would never deal with Henri's again. Compared to other places we went that tried to make the entire process fun with champagne and pretty and comfortable seating areas Henri's was a bust. I am reluctant to write a review when it's bad but felt compelled to warn others.
We had an amazing time at Henri’s!! Hanna C was our stylist and she listened to and provided everything I asked for. She wasn’t pushy and made me and my guests so comfortable. I found the prefect gown for my wedding. We will definitely be going back for our bridal party.
I had the BEST experience working with Hannah! She knew how to make the occasion special and find exactly what I was looking for. She was very attentive and we had so much fun!
Absolutely outstanding service. I felt amazing the whole time and Hannah was just amazing to work with! She loved my daughter and picked wedding dresses that I was looking for in the budget that I had. I highly recommend!
Henri's has several options for if you are looking for a gown that has a little more bling to it. They really do carry a lot of options. This was my first appointment and I tried on a lot of dresses, so much so that it was overwhelming. They brought in the head consultant and he pulled a dress that was more than twice my budget. Luckily I did not like it and I caught the price tag before trying it on, but that did seem to sour the experience for me.
I had the best experience a bride could ask for while at Henri's! Hannah C. was so thoughtful and really welcomed me and my family as I told her what I wanted in a wedding dress. She let me look around for dresses and then picked a couple of styles she thought I would like. I ended up going with her choice! The building was beautiful and had a great selection of affordable dresses. the customer service I had when I called to order the dress was phenomenal. I am so pleased with my experience here and will definitely tell others!
I got a recommendation from a friend at work and read the knot reviews on Henri's before scheduling an appointment. Stepping in to the store made me feel instantly comfortable and welcomed. The salon was beautiful and it had the feel I always imagined when trying on bridal dresses. Hannah was my stylist and she took everything I wanted and found me THE dress. She was so knowledgeable and had a great eye for details and was able to answer all of my questions. I found highly recommend them to anyone. I can't wait to go back when my dress comes in!
It was my first time ever going to go even look at bridal dresses I honestly didn't plan to find at least for a year I just wanted to try on see styles I liked and figure which way I was leading towards for my dress. Plus I felt Henri had a history for expensive dresses. I only brought my MOH just to get some feedback. I was paired up with Hannah Crabtree and this consultant is BEYOND amazing! I had some suggestions for styles and looks but she brought dresses I thought I would never try on and ended up loving! She also had great feedback and was honest and open with what she thought looked best on me. Walking in the store I had zero intentions of coming back but Hannah was so helpful and wonderful I had to have her as my consultant again. She knew I was buying that day either but still worked 110%! I even actually had dresses I wanted to try on again in couple weeks. When I came back for second appointment I brought my mom, soon to be mother in law, and MOH. I officially became Hannah client since I came back again and she even brought in a dress I saw online I was thinking I wanted to try on. Little did I know that was the one. She even grabbed a veil for me to bring it more to life leaving my mom and mother in law in tears beyond the experience I could have imagines. The dress was even less than what I planned to pay for a dress and just made it better. If you are bride and have zero idea what to do when it comes to this stuff like I did this is the place to go and absolutely need to request Hannah Crabtree as your consultant!
I travelled to henris bridal not knowing what I was looking for in a wedding dress. I was beyond nervous and scared to even start looking. When I first stepped in the doors , I was met by Hannah C. She was very personal and bubbly which made the wedding dress selection so easy. Hannah took me out to start picking out wedding dresses and she immediately starting picking some to match my style I talked to her about. Needless to say, Hannah was able to pick my dream come true dress. Without her help I could not have done it. Her attention to detail was amazing. I could not thank her enough. I honestly would have never thought I would’ve walked out those doors that day having picked my wedding dress. I appreciate Hannah so much and would recommend her and Henri’s bridal to anyone.
I had an absolutely amazing experience finding my wedding gown at Henri's. Hannah made sure I was comfortable the entire time and knew just the dresses to pull that fit my style and budget. I would highly recommend this place to anyone and everyone!
I cannot say enough good things about my Henri’s experience! My stylist Hannah was incredibly attentive and personable, and made what could have been a stressful time fun and easy. I am an incredibly indecisive person and I miraculously found my dream wedding gown in less than two hours thanks to Hannah’s help! I highly recommend Henri’s for bride’s looking for that boutique/salon experience.
When I first walked into this dress shop, I was a little hesitant about whether I would find something to my liking. But on the first appointment, I found a dress that I liked and was feeling very hopeful about working with the shop on my dream dress. However, there were several times that I and my husband both gave particular instructions about sewing the dress that were blatantly not followed. The staff were unorganized and the second time I came in, I was seen by an employee who knew little to nothing about my particular situation. The communication by the staff to me and with each other was always poor and once I expressed this to the first employee I worked with, she assured me she would take care of it and would absolutely be there at my final fitting appointment. She was not there at all and did not notify me that she wouldn't be there which basically was the last straw for me with this shop. Although I got a beautiful dress that I loved, this dress was not what I had
specifically asked for and not what I had ordered. I was pretty unhappy with the way the shop was run and did not feel like the staff were genuinely concerned with my wishes. Will not be going back.
I had the absolute BEST experience at Henri’s in Columbus, looking for my wedding dress! Rachael was beyond helpful! She wasn’t pushy and she really listened to my likes and dislikes to help me find the PERFECT wedding dress! I highly recommend her and Henri’s!
My experience was OUTSTANDING thanks to Hannah! She went above and beyond to ensure that all of the details were exactly as I wanted them. I highly recommend!
I visited multiple bridal shops in the hopes of finding my wedding dress. At the other stores I had previously been to it was super difficult to find something that I loved, that fit me well, and that was also in my budget.
Fast forward to visiting Henri’s Cloud Nine Bridal, and I had the most wonderful experience. The consultants there were very friendly and professional. Debbie was so helpful and knew exactly what I was looking for. She helped me to find something that I LOVE and that fit into my budget. Their manager Paige was also super kind and I enjoyed getting to work with the both of them.
The area in the store where the consultants had me try on the dresses was private and elegant, and it had comfortable seating for the guests that accompanied me. The store itself was bright, clean, organized, and was in a great location. It was so nice to have a location in the store where we could all share such a memorable experience.
I highly highly recommend checking out this bridal shop!
I had an appointment at Henri’s a couple weeks ago and it went better than I ever could have imagined. Our consultant, Hannah, was knowledgeable, knew exactly what I was looking for (but also included some dresses I never thought to try on), and it was clear that she absolutely loved what she did! I was impressed with the private bridal suite, as this I had not experienced this at other bridal shops. I found my dress and could not be any happier!
I had an appointment here on 8/10/19 with Debbie as our consultant and it was absolutely AMAZING. This was my first time shopping for a wedding dress and it exceeded any expectations. We previously had an appointment at a different bridal shop and cancelled it after reading some of the reviews and talking with past customers. I am SO GLAD I cancelled my appointment and decided to go to Henri's. The atmosphere is clean and inviting. The private bridal suites made for a perfect intimate setting for me and my entourage. Debbie was attentive and listened to exactly what my vision was for my dress. She also took into consideration my budget and wedding venue. She brought out 5 dresses and I found the one out of those 5 dresses! By the end of the appointment she was like a dear friend to me and my entourage. I couldn't imagine having this experience without Debbie! Thank you SO much!!
I honestly was super nervous. I didn’t really know what I wanted and didn’t know how that could affect the appointment. But once I met Hannah, I felt comfortable and that made all the difference. She was so nice, friendly, and knowledgeable. I am very indecisive and I was stuck between two dresses. She made me feel better even though I was stuck, with her help I was able to make a decision! I found the dress that was for me. I totally loved my experience and suggest everyone to go there.
I had such an AMAZING experience here! My consultant Hannah was super sweet and a huge help finding the perfect dress for me to wear on my big day! She really paid attention to what i wanted in my dress and found the perfect fit for me. I would highly recommend!!!
I had an absolutely amazing experience at Henri’s! I had gone to numerous shops prior to going to Henri’s and wasn’t satisfied with the experience. I had always dreamed of the experience as shown on TV despite knowing that it wasn’t realistic, but Henri’s gave me exactly that experience. I felt like a true bride in my private suite with my family and friends. Furthermore I’ve had nothing but excellent experiences with the alterations and following appointments.
Paige at Henri's was wonderful. She let me try all the dresses I had picked out for myself and then took my feedback and brought me such great dresses that I had a hard time deciding. We found the perfect dress, and it is a completely different style from what I was expecting to look good on me (and it was under budget!). We also got my bridesmaids' dresses at Henri's, and everyone I've interacted with there has been top notch.
Great bridal boutique, Jacob really knows his stuff! So glad I went here and had him as my consultant! He picked the dress I ended up getting!
We had an amazing experience at Henri’s at Polaris with Hannah and her team! We didn’t even have an appointment, but we arrived early and they welcomed us right away finding a consultant and a personal dressing room within minutes. The room was fabulous and accommodated my 3 guests comfortably. They even allowed us to sip our sparkling champagne during the process! Hannah was AMAZING. She was really intuitive and did a great job at helping me find that RIGHT dress. She worked hard, made suggestions and had the best personality and was NOT pushy at all. We were blessed to be partnered with her! Great experience, great selection of dresses! Affordable too!
I have always purchased my homecoming and prom dresses Fromm Henri’s. I didn’t even think of going anywhere else different for my dream gown. I made an appointment a few months in advance. From the second I walked in the door, you are treated with kindness and respect. I had Hannah as my consultant and I couldn’t have picked out a better girl if I tried. She listened to everything I wanted in my dress and paid attention to the detail. She made me feel like a model the whole morning. I let everyone that I brought with me pick out a gown along with a few of my own choices. Hannah new exactly what I wanted and it was the second dress that she pulled for me that I said “Yes to the Dress”. I strongly recommend Henri’s to any bride looking for a gown!!
I went to Henri’s just to look around. I scheduled to come in and it was painless. I was greeted by Esther who made things fun and stress free. She was able to take a few details and find the absolute perfect dress for me! I am so excited to walk down the aisle in this dress. The atmosphere was also luxurious. Large showing rooms for brides with lots of guests, and the element of surprise with mirror placement. I highly recommend you check them out for your gown or bridesmaid dresses if you haven’t already.
I am an over the top woman so I knew I needed to go somewhere that specialized in sparkle. From the moment I walked in I felt like a princess. They took my family to a large suite, asked me my budget, and let me pick some dresses. After a few pulls, my consultant Paige got a feel for my style and pulled more. The dress I ended up choosing was one of her choices. I still needed more so I asked to have the entire thing blinged out in beading and rhinestones to match the belt that came with the dress. Cue Deborah. I don't really think Henri's knows how lucky and blessed they are to have her. She was truly a godsend. My dress fit like a glove and she had another seamstress help out to glam up my gown. When I saw the final product I cried. It was so gorgeous and exactly what I pictured to look like a glamorous barbie. She spent extra time bustling my dress because it was huge and walked me through step by step so we could do it at the wedding. I ended up sending her pictures after the fact so that she could see it in action and thanked her again for everything she'd done. I wouldn't have trusted anyone else besides Henri's with the most important dress of my life.
I was a bridesmaid in a wedding on June 1 and we ordered our bridesmaids dresses on Feb. 14 and paid a rush fee to have it by mid April. Not only did they not arrive at the shop until May 13 but the lace part on the bottom of the dress was wrong - we ordered mauve and it was white which was not okay. On top of all this the customer service was lacking. We had to keep calling Henri's for updates and status checks and we had to stay on top of them. Not once did they take an active role in trying to help us get answers from the manufacturer - we were always the ones calling them week after week, then daily towards the end asking if they could please figure things out and give us updates. The dresses coming in wrong and as late as they did gave us 2 weeks to figure out a plan B. We ended up ordering dresses from Lulus.com and paid for overnight shipping on them which gave us just barely the time needed to get alterations done. We did get our money back but it really wasn't worth all the stress they put us and the bride through. We were shocked as they have tons of good reviews which is why we chose them, but unless you're ordering 8 months to a year out I wouldn't risk it.
I had an appointment with Henri's this past weekend and had such a great time! I had a group of 5 (excluding me) and we were seated in our own little private suite area. We were also able to bring in goodies to make mimosas! Hannah was my bridal consultant and I couldn't have asked for anyone better. She was patient, reassuring and validated my decision to say YES to my perfect dress! She made the process flow seamlessly and made me feel very comfortable trying on different dresses. She provided honest feedback while still boosting my self esteem with every dress I had on! Not to mention several other consultants/employees stopped by our suite to give positive feedback on my dresses! Thank you to Henri's and Hannah - I truly have never seen a dress as beautiful as mine :) XO
When I visited Henri's, I had never tried on a wedding dress... and I left with my dream dress! I was not expecting to find my dress but my consultant, Debbie, listened to my vision and picked dresses perfectly. She even let me and my mom look around to find more dresses to try on. The staff was very friendly and treated my family so well. We were given our private suite with a personal changing room to enjoy. I HIGHLY recommend Henri's to anyone looking for that special dress with a reasonable price.