Here Comes the Bride

went recently

he selection process went when I came in earlier today. Highly recommend this place!

ing through this location. Rebecca was amazing, and a breeze to deal with. I'm forever thankful that I found them.

ing dresses they had during my experience. Everyone here was super friendly. I feel they went out of their way to make sure my experience with them was a positive one. I'd recommend their location to anyone

y to make sure I would get my belt in time for my wedding. It was close. Belt arrived two days before my wedding but Rebecca delivered my dress to me personally and made sure I was happy with everything. They even let me customize my dress which all my guests absolutely loved. My now husband was obsessed with my dress. Also, I am a cat person and if you love cats they has cats in the shop and it made the experience so fun. I got my dress in February and my amazing consultant Shelly is the best. I had come alone to my appointment. I had been having a hard time finding dress and while she could tell I was feeling so disheartened. I am a red skinned person so white dresses do not look good on me. That didnt stop Shelley from making sure I felt beautiful. they had just gotten this dress in and I was the first person to try it and it was not a traditional white dress it was beautiful and unique and when I had put this dress on it was like a magical cinderella moment. It completely neutralized my redness. And trying on wedding dresses is no easy feat. On my wedding day, My skin started turning red and it was hot in the bridal suite. As soon as I stepped outside it was gone. but even still my dress helped toned down the redness. I really felt like Cinderella getting ready for the ball. Thank you so much!

when it came to my sister and I being here.

y had a huge selection of dresses, and they made my wedding day even more magical. I'm glad I went with HCTB!

lizing my decision here at HCTB. Highly recommend this place!

ble. It took a while to find the dress I wanted, but in the end they were super helpful in helping me find what I wanted.

fessionalism, and stress that was added was almost not worth it. In the end, my dress was perfect, however, I had to go many additional times and ask them multiple times to remove extra additions to my dress that I never approved get added. The manager made it all right, but I would not recommend getting your dress altered here as it could have avoided a lot of extra stress, tears, and trips to the store.

mmendations throughout the whole experience. Such a wonderful day! We love HCTB and Estefania!!

alterations done to the dress, which were done to my liking. The price paid was reasonable. I feel they really made my wedding day.

l & scheduled a fitting for 26 Jul. The night before my first fitting, the shop TEXTED me to cancel because the dress had not arrived from the LA store. The next available fitting appointment was 9 Aug. And once again they TEXTED me the night before to cancel my appointment for the same reason as before – the dress had not arrived from the LA store. RED FLAG!! I went into the store to discuss the matter of why my dress could not get from LA to San Diego at some point in the past 3 weeks. I was told only the manager knew how to get the dress out of the LA store (RED FLAG!) and she had just gone on vacation. I asked, “is it normal to give the wedding dress to the bride, unaltered, the night before her wedding?” The response I got was something to the effect of yes, this happens sometimes. RED FLAG!!! And the shop assured me they could alter the dress overnight – talk about bridal stress! On 10 Aug, I was informed the dress was finally available. They thought I still trusted them to alter it but I had lost trust in this business weeks ago and would not let them alter the dress. When I asked for my veil, they said it had not arrived (RED FLAG). I asked for a refund and was told the manager is the only one who knows how to do refunds. Another RED FLAG!! From 14 Sep – 16 Oct: Numerous emails of me requesting my veil refund and the store giving excuses. I had to file a fraud claim with my credit card to get the money back for the veil I never received from this business. Hoping my credit card company comes through because the business has stopped responding to me. I ended up having to buy a second wedding dress and veil off the shelf because there was no time to get this expensive designer dress altered properly. Do NOT shop here!!

art of my dress was perfectly fine, and I found the dress that I wanted through HCTB! Fortunately, my dress arrived in time for the wedding, and they had reassured me multiple times when I called that there would be time for alterations and final fittings. I had a total of 3 fittings, all in one week, leading up to my wedding. It wasn't ideal, but I obviously needed my dress done and ready for my wedding day. I felt like there was a lack of communication about what alterations needed to be done, other than taking in the dress, and I had no idea what kind of bustle my dress would have. In my 3rd and final fitting, I sat in one of the rooms waiting for someone to bring my dress, do all the final checks with me, and confirm that it was all good to go. I waited while the attendants were tending to other customers. I tried to wait patiently as I knew it was pretty busy, but after 45 minutes of no notice or communication, I asked if I could get my dress since I was also busy with other wedding prep things. I finally got it, and a lady walked me out to the front. As I was checking out, the front desk lady asked if they had shown me how to do my bustle. Luckily she had asked because I didn't receive any instructions, so she spent her time showing me how to do my bustle. But I was baffled that they would've let me walk away without knowing anything about my dress, and since this is my first wedding among myself and my friends, I had no idea what to do or expect. Then, on my wedding day, when I finally put on the dress with my shoes and jewelry, I notice that the layers underneath were frayed and were not hemmed at all. I was very disappointed and upset, but what could I do since I had already walked out? Fortunately, those layers weren't captured too much during our wedding day, but there was one really beautiful photo (attached) that could've been amazing if it weren't for the frayed ends. And of course, the ends got more frayed the more I walked around in my dress, and it could've ended badly if it had snagged onto something. Additionally, I hate to write negative reviews, but I'm only writing this now several months after my wedding after learning more about the terrible hemming job HCTB did. I learned that I may need to pay more for hemming so that the frayed ends won't continue to fray through dry cleaners/preservation places. If HCTB had done a proper job on alterations and hemming, then I wouldn't have had to incur this additional cost at a dry cleaner. I paid full price for the alterations ($700) expecting a good job, but what I received was what felt like a rushed and frantic job.

My fitting was scheduled 3 months out due to the lack of availability. My first fitting was scheduled on 4/7/23, which was cancelled and rescheduled via text message. The second fitting was rescheduled for 4/14/23, which was cancelled via text message the night before. I told them I would just pick up the dress on 4/14/23, then I was informed the dress never left LA. At this point, I asked for a refund because this sounded really shady to me. I was told the manager would get back with me on 4/15/23 to discuss what’s going on with my dress, and I haven’t heard from the manager yet. And, they will not answer the phone, text communication only. They will take your money, waste your time, and fail to deliver what you paid for.

We ordered my daughter’s dress April/May and paid a rush fee. We were assured it would arrive mid august the latest. It wouldn’t be a problem. The wedding was in September. We paid the fee. Then August passed and her fitting date kept getting pushed back. A week before the wedding Rebecca assures us it will arrive before the wedding date. She said the dress is being held up in “customs.” Of course at this time my daughter is in panic, upset and crying. So 5 days before the wedding she gets notified its on the way to the shop. Finally dress “arrives” for her fitting 2 days before her wedding date. At this point we’re forced to use their in house alteration services. We were told we would have a seamstress dedicated to her dress to finish in time. The seamstress seemed annoyed at the alteration requests because my daughter had requested modesty panels. When we purchased the dress we were told this could be done and would not be a problem. We were advised to buy the dress 2 sizes bigger so that there would be enough fabric to cover her cleavage. When we finally received the dress from the seamstress : the neckline was reshaped, she changed it from a sweetheart neckline to a v-neck neckline, there were purple pen markings allover the dress, strings and no time to clean it. After reading other reviews I wondered if this is their gimmick to lock you into their alterations fee? What else can you do the day before the wedding but to pay their ridiculous fee. Rush fee was never refunded. No attempt to make things right. There is probably no customs and they are making the dresses in the back of their shop. How else are they so sure to have the dress “ready” the night before. I’ve never heard of anyone go through this at David’s Bridal. We will never come back or recommend this shop. Moms save your daughter from unnecessary stress. Do not come here!!

once that payment is made. I ordered my dress in July and was ensured that it would arrive no later than January for my March wedding. After calling over and over (they never pick up the phone), I was told that my dress wouldn’t ship until the end of January and would arrive sometime in February. When my dress finally did arrive, it luckily needed very little alteration and I was told that they can do 24 hour turnaround if needed. My “simple alterations” still required 5 visits and ultimately wasn’t done until 2 DAYS before my wedding. The front desk staff is incredibly rude and couldn’t be bothered to look up from her phone. The couch in the room where you try on your dress was also covered in cat hair and there is a cat running around these very expensive gowns. Ultimately they did not charge me for alterations but I would’ve rather paid full price to avoid the stress that this store caused leading up to my wedding. Nobody needs added stress leading up to your big day so do yourself a favor and find a different bridal store!

married anytime soon. THank you all again!

as apparently not available and my appointment was moved an hour later. I also never received any sort of confirmation or reminder leading up to the appointment. (I did email and confirm prior to my appointment). Walking into the boutique, our party was never greeted. Additionally, the cats were never mentioned and one of my bridal party members is allergic. My sales lady was very pushy and did not listen to my wants and style. When it was clear I would not be purchasing that day, her attitude turned even worse. I would rather spend a little more somewhere else, and be treated as if my money, desires, and time mattered then get a discount at HTCB.

coming here, I had only wish I came sooner. Love what I left with.

nd the most beautiful dress while I was here with my sister. Highly recommend coming here if you plan on getting married anytime soon.

h. Everyone here was super friendly, no pressure to make any decisions.

very kind, pleasant to be around, no pressure when it came to making a decision. Thankfully I didn't need any alterations done here, and feel they were up front about everything. Highly recommend this place based on my experience.

came to getting our dress in time and the necessary alterations. Highly recommend coming to this location!

e love and support when I came in here earlier today. Highly recommended.

and worked in my budget. I feel they were respectful, caring, understanding. Some minor alterations needed to be done, that they were able to fix. Highly recommend this place

g here if you can. I purchased my dress on 2/19, a year before my wedding. The shop told me the dress would likely take about 6 months to come in, so "no news is good news" until around late August - September. I'm a very thorough person and like to ensure things like this go smoothly, so I called a month after I purchased my dress just to confirm that the timeline still looks the same and that the right dress was ordered. They ensured the timeline was still good and confirmed the dress was correctly ordered. I followed up around August just to get an update and they said they expected the dress towards the end of September. I called towards the end of September and they said that the dress shipped but they didn't expect it to come until mid-October. I followed up mid-October and they said the dress still says it's been shipped but they didn't expect it until November. I finally got an email on 11/13 saying my dress arrived in the Los Angeles office, where it would be inspected, stored and brought into the San Diego office closer to the appointment date I set to be fitted. I emailed them the same day and asked if I could come in that same weekend, but they stated they were fully booked that weekend and the following weekdays. Because of work travels, I had to choose 12/18 as my appointment date to try on my dress. On 12/15, I followed up just to confirm that my appointment for 12/18, and to re-confirm that the dress was still correct. On 12/16, they confirmed the appointment date and time, as well as the dress. Then, I got an email later that night stating they were unable to confirm my appointment because the gown that was received was incorrect. They said the Purchase Order number for my dress was received into their system, but the designer made an error. They said the manager would contact the designer on Monday to have them correct their error and expedite the gown out directly to the San Diego store. Somehow, an error as big as this 2 months before my wedding had to wait until Monday even though HCTB operates on weekends. Even if the designer wasn't available until Monday, I asked to speak to the manager sooner to get clarifying details and was told she'd either contact me from out of office on 12/17 or, at the latest, the following day when she would be in store. I never received a call back over the weekend. HCTB had many opportunities to confirm that the dress I ordered matched what the designer had on file. I followed up multiple times and asked them to confirm the right dress was ordered, so they had since March to confirm this with the designer (if the issue is even true). They also had since 11/14 (when they emailed me to say the dress arrived in LA) to quality check their dresses, but instead it took an inquiry from me for them to email me 2 days before my appointment to tell me the wrong dress arrived. I also asked them to confirm which dress came instead and they said they couldn't confirm that information either because they never saw the dress in person, but immediately sent it back because it was incorrect. Nothing about this situation is right and the lack of transparency & accountability + inability to answer simple questions shows how extensive their negligence still is.

es are beyond unprofessional. I ordered my dress in March and they said they would call me when my dress arrives in the store and they estimated that it would come in at the end of August. In July, I went back to the store with my family to show them the sample, since I had not received notice that my dress was in, and they said that the sample was no long in the store but that my dress had arrived at the wearhouse in LA. To my surprise, the dress had arrived weeks ago and I had not been notified. I requested to come in for a fitting that week and they said I could not because they were fully booked. I responded with, had I been notified that my dress was here, I would have booked an appointment earlier. They have to drive up to LA to get the dress from the main office and bring it back down to SD so I settled for making an appointment for September since I was going out of the country. The week of my Friday appointment arrived and I did not recieve any conformation regarding my appointment. I did however recieve a text from the salon at 7:30pm the night before my appointment saying that they were inable to keep my appointment because several of the main office staff members tested positive for covid and therefore no one is able to drive my dress down for my appointment...THE NEXT DAY. Wouldn't you have thought that for an appointment that had been on the books for months, you would have gone up to get the dress earlier in the week? So I called the store right after receiving this text and received an automatic recording saying that the salon was closed. So I left a message to speak to the owner because I was going back out of the country and didn't have another 2 months to reschedule my appointment. The owner called me the next morning and said that the reason they could not keep my appointment was because when my dress arrived...IN JULY...no one check that it was the right size. It was a size 14 instead of a 4. So when they were going to drive my dress down from the wearhouse in LA earlier in the week, they realized the sizing error and had to call the dress designer to make + send another dress. The Here Comes the Bride employee lied to me and said it was due to a covid issue when in reality, they knew of the mistake earlier in the week and they could have notified me WITH THE TRUTH and a WITH A PHONE CALL instead of the night before after store hours. So the Owner said I would come in the following Friday and that the dress would definitely be there. Thursday night rolled around and still no confirmation regarding my appointment. I reached out and asked for a confirmation and they said the dress would not be there in time for my 9am appointment. They said they would have for me to come in at 9 and the dress not be there. MY DRESS STILL WASN'T THERE! So not only did I not receive a confirmation but if I had not called myself, then I would have shown up at 9am with no dress. I arrived at 9, waited 45 minutes for my dress to be dropped off by the UPS, tried it on, got it altered and then planed for sequence/ glitter add ons with the seamstress. That day I booked 3 appointments for October, since keeping appointments had been so difficult before, and left. We did not receive the photo updates on the dress like was promised to us so my mom stopped by to see it

lpful through all of my fittings… and the VEIL!! It was all perfect and my dress made me feel like a princess and beautiful with how it fit! 10/10!!!!

from this place

t beautiful dress. She was also extremely patient as I tried on way too many dresses than were probably appropriate for our appointment! This shop may not seem flashy or large, but they have a Huge Heart and a Unique Collection, which is much more important. Go see Shelley - she will find you the dress of your dreams!

ents. I would like to detail out our experiences: 1)On our initial day we shopped for my sister’s wedding dress, the wedding consultant asked what our budget was for the dress. We gave a range, and the wedding consultant said she would pull dresses. Unfortunately, the dress my sister loved was outside the budget and the wedding consultant couldn’t understand how that could happen although she brought each dress into the fitting room and helped my sister into every dress. It was frustrating that it was presented to us in the first place. 2)My sister ordered a waist-length veil from Here Comes the Bride. During one of the fittings, we asked to try on the veil with the dress, and they pulled out a cathedral veil. They had ordered the wrong veil! Good thing we specifically asked to see the veil so the proper one could be ordered. 3)The lace from my sister's dress did not lie flat on the v-neck portion of the dress. She was reassured that during the final steam this would not be a problem and that it would lie flat once starched. We asked the wedding consultant if we should make a steam appointment for the dress once we arrived out of state (sister traveling with dress). The wedding consultant said that wouldn’t be necessary, and said if anything, bring a personal steamer with us for touch-ups. Upon arrival, we took the dress out of the vacuum packed bag (which they had prepared), and the v-neck lace did not lie flat and was curled at the ends. What a disappointment! I presume it was one of two scenarios 1)the v-neck part was never starched or 2)the fabric of the dress was defective. As the maid of honor, I called to ask how I could steam this myself, and Rebecca (owner) took no responsibility. She said it was an easy fix - just get an iron and starch, place a t-shirt over the dress, and press it. My sister went out to purchase starch and an iron. 3 of us worked on trying to press the lace down on the dress for an hour, and it never laid flat. After the wedding, I asked to speak to Rebecca to follow-up regarding our dissatisfaction with the lace of the dress incident and it took me calling the store 4 times before she would speak with me. She said she was going to review “video footage” of my sister’s final fitting to try to prove that she had tried on the dress after it had been pressed (which she hadn’t; the dress was pressed and handed it to her in a vacuum packed bag for pick-up) and asked for me to send pictures of the dress. When I asked her what they typically do if a bride is unsatisfied, she said “we have never had an unsatisfied bride,” which is untrue. Rebecca said she could not talk with me about the issue, as I wasn’t the bride, and she said she would only follow up with my sister. 12 days later my sister still hadn’t heard from Rebecca. My sister called Rebecca, who did not take ANY responsibility for the lace issue nor did she apologize. We gave her plenty of opportunities to try to rectify the situation, but she was unresponsive. I understand that mistakes are made along the way, but my dissatisfaction was with how many mistakes were made, that no responsibility was taken, and how Rebecca disregarded the situation.

y been to SIX other shops that weekend, and no one had what Here Comes the Bride had! I described what I was looking for and they immediately pulled a dress that had EVERYTHING! What I loved most is that I could customize the sleeves, the bow, anything! They even had a matching veil. Combined, it was at the top of our budget, but worth EVERY SINGLE PENNY! Additionally, their tailor is a magician. The fit was perfect, and I couldn’t be happier with how I looked on my wedding day. Thank you, HCTB!

y boxes and ended being on a great sale. They were all so sweet and helpful.

ng for everyone (shapes/sizes/designs/prices)! It's definitely a one-stop-shop (alterations and all). Our original wedding plans were canceled, just a couple of weeks out, due to COVID. Here Comes the Bride allowed us to come back in for alterations and really showed us what they're all about - customer service! If you're looking for a wedding dress for your special day, look no further. You will not be disappointed if you give them a shot!

find my perfect dress, but we had so much fun looking at their selection. Our saleswomen was very helpful in understanding my style, and was even better at finding dresses that I liked than I was! I was looking for something pretty and simple but kind of different and she saw my vision right away! She helped me pick out a beautiful dress with the most unique lace pattern I have seen! When it came time for alterations, I bought their package and met Bertha. Bertha was the sweetest most accommodating tailor I have ever had the pleasure of meeting. It was truly a joy to work with her! She understood what I wanted and was super helpful in making the alterations I wanted. Overall I would highly recommend this shop to anyone looking for a dress!

ting rooms were amazing. My consultant Jen was so understanding and knew just what I wanted. I love my dress and can’t wait to wear it on my big day. Thank you Here Comes the Bride for being a part of my special day!

was so helpful in my finding the perfect dress to the alterations with Martha, the entire process was a dream! I cannot say enough great things about Jen and their entire staff. Jen's excitement and enthusiasm really made my finding "THE dress" feel so special. Not only that but she was so knowledgable on being able to slightly customize or alter dresses and how it would affect them. She was honest in her opinions and I knew she really cared. I was between 2 dresses, one which I just loved and another that I liked because it had some shimmer; she had the idea to add some small sequins to key points of the dress where there would be movement to create a shimmer and was both conscious of helping me create my dream dress without having to add huge costs. Overall she was amazing! They do alterations in house which is also a huge bonus and Martha who I worked with for this was incredible! The day of my wedding our guests were not just complimenting my dress but how will it fit me! She was so patient, kind and just overall talented! Many thanks to Here Comes the Bride!

d yes to my dress! Jenn was amazing and was such a happy memory to look back on during the wedding planning process! She is talented and knowledgeable about all their dresses and truly wants you to feel your best and find the dress for you! I also purchased my veil at Here Comes the Bride and my wedding dress alterations were through the store as well! I had such a positive alterations experience. They did such high quality work and made my dress fit me perfectly! I felt so beautiful on my actual wedding day! My wedding was a destination wedding and Here Comes the Bride vacuumed sealed my dress for the plane and I had no issues! So thankful for Here Comes the Bride!

ude or illusion appearance. However, when it came in 6 months later, it was not how I envisioned it would be. In speaking with the manager of the store and hearing my disappointment, she put me in contact with her best seamstress, Karla, to try and fix the dress. She has been in the business for many years and her experience really shows. Not only that but Karla was a jo to work with throughout this process. Karla ended up taking apart the dress and changing out the entire mesh lining. I can only imagine how time consuming this process was as she had to be very delicate with the dress and the lace overlay. And man she did not disappoint! It turned out to be everything I had envisioned and now looking back on my wedding pictures I am beyond happy with the dress and the fit and am still so grateful for Karla and all she did to make sure this dress was the dress of my dreams! Thank you again Karla, you are a rockstar.

s skewed because I am "plus size" or the person who helped me was just horrible. First it was like she did not know her own job. All the dresses she pulled did not flatter my body. Yes I am chubby but I have curves so the dresses made me look heavier than I am. I've tried other dresses on, so I know it was the style she was having me try on. To top things off she had the worse attitude. When she would ask for a rating 1-10 and what I disliked she would make a face like it upset her. I don't know if she was expecting me to love them all or what but she was very rude and even my party said she was mad at my commentary. When she would step out, my party kept pushing me to end the appointment because she was treating me like I didn't matter. She pulled ONE dress that was okay towards the end... and after that she was like "Okay well make another appointment another day, you might need a fresh mind." So I do not recommend this place at all!! It might have been the lady who helped me.. Honestly.... Because even if you don't find the dress, you should be treated respectfully and kindly.

lot to have the alterations done in store because I wanted my dress to be done right. Boy was that the wrong choice. The alteration to make the top fitting apparently consisted of a single stitch, which snapped on my wedding day while I was getting ready, and consequently ruined a lot of photos. The top of my dress ended up looking too big and baggy around my chest. I was really upset about it, but there wasn't much I could do on my wedding day. Since then, I have sent multiple emails and made a lot of calls to try and reach a manager to resolve this issue. Each time I get a hold of someone I'm told that the manager will contact me...and nothing happens. It has been 3 months since I started trying to reach out to the company and have not received any contact whatsoever, which is further upsetting. At this point I have just written off the alterations as a stupid spending choice, but I will definitely not shop here again and will not recommend it to friends and family. Shop here for a dress, but do not agree to their in house alterations no matter what