Here Comes the Bride

times better on me), thanks to Maggie's knowledge and experience. Maggie is super professional- I wasn't sure where to start so she had me try on one dress in each silhouette to get an idea of what looked best with my figure. Then she brought in samples of the type of dress I had originally wanted along with a dress that she picked for me. I was hesitant to even try it, thinking it wouldn't be flattering on my figure- but I instantly fell in love with it. It was perfect and I looked flawless. What I loved most about Maggie is that she wasn't pushy at all. Other bridal shops were very pushy to the point where I wanted to walk out, but Maggie never pushed- her talent and skills did all the work! I am so truly lucky I listened to Maggie and tried that dress on. I felt amazing on my wedding day and have Maggie to thank for it!

dress. 4 months after my purchase and AFTER it being FINAL sale they allowed me to look for other gowns and use the amount for store credit. This has seriously helped to make me the happiest bride alive, I now have my dream dress and couldn't be happier. WOW seriously speechless, if you wanted to be treated like a princess with spectacular service, this is the place for you! GREAT JOB to the whole 'Here Comes the Bride' team, so impressed.

two weeks before my wedding and I am very lucky I did, because I wound up needing to wear that dress. They are also very hard to get in touch with once you purchase your dress and are very inflexible in their fitting schedules. I had to miss work for each of those five fittings.

s to take that all away. Visiting Here Comes The Bride was the first dress venue I had went to so I was a little over whelmed with all of the options. The dresses are put in order from the least expensive to the most expensive, so you are sure not to try on a dress out of your price range. Once you take the initial dresses into the room to get an idea of what you like and what looks good on you they seems to know what you will love and go pick out dresses they think you will like and look good in based on the feedback you have given so far. Not only are they amazing with helping you try on dresses and find what works for you, but the woman who does the alterations is fantastic as well. They have you come in three times before the wedding to make sure the dress fits you perfectly and any alterations you need are done perfectly. I cannot say enough positive things about Here Comes the Bride, I did not need to go to any other place to look, I chose the best one first!

just continue on. In all honesty I had no clue how to prepare myself for a bridal salon visit so I googled information in preparation to the visit just so I didn't look completely clueless...I made my appointment, figured my budget, and style/fabric. The rest I left for consultation help with Kayla. I really appreciate the fact that they arrange their dresses according to price. It keeps you in your budget but on the other hand I've got to admit that their selection of dresses below $1K is a bit lacking so if you're really on a budget you can still look but maybe you can search for more options online or find sample sales. I loved the whole dress fitting experience. Kayla helped me choose several dresses and in different styles. She helped me get into all the dresses showed me ways to alter the style etc...etc...It made the entire experience so memorable. The rooms are big enough to fit a few of your bridesmaids and such with little snacks included. I did find the one and although its so cliche I really knew inside that it was the one. Thank you I love you Kayla! Onto payment, you are asked to give a % of the payment when you order your gown initially and then the rest of the payment will be charged onto your credit card prior to the arrival of your gown. They do suggest to order your wedding gown 6 months prior to your wedding (for reasons as to the company needs to make your dress etc etc.....) and if you do need to rush order your gown of course with an additional charge. I needed alterations done to my dress and I did pay the $500 alteration fee at HCTB which is probably so excessive and I could have most likely found another seamstress but I figured I'm buying it there I'll get it altered there. Don't quote me on this but I think if you don't use the entire fee of 500 i don't know if you get credit back? Cynthia helped me with all of my questions, payments, and scheduling appointments. Marta was my seamstress and let me tell you that I love her so much. In all honestly, I was getting so irritated that I had to keep on coming back for fittings after they would say 1 more appointment.....but I asked for a lot of things to be changed on my dress. I wanted a sweetheart bust line, buttons on the back, a bustle, and for some reason the waist area kept on having this weird bunching she had to redo the entire corsette area but 4 or 5 dress fittings later...It seems so extreme...I cried when I put on my dress and it fit perfect. I said Marta you need to make me look 1. AMAZING and 2. SKINNY for my wedding day! Thank you to the entire team for the entire experience I am so grateful!!

my gown experience, charging my card twice and over drafting my bank account, mistakes on the dress and size ordering, the date the dress came in, veil order, etc... they dropped the ball every time. When you asked to speak to the manager to fix said problems? Good luck she is NEVER available. BUYER BEWARE! They will cause you so much stress!

ot only met my expectations but exceeded them. I really liked the layout of the store, how they have the dresses divided by price range so you don't break your heart reaching for the perfect dress only to find out it costs an arm and a leg. Mine was just right, a beautiful vintage lace, and their tailor can work some magic. Everything was ready when they said it would be, it was truly a great experience. I've already recommended my friends to come here when their special day comes, Thanks again girls (: my day couldn't of been special without you!

icely and really makes the dress shopping experience fun! You get your own private room with a sofa, mirrors, and little platform so you can try on dresses privately with some friends or family. Danielle was helping me and she was great. She listened to my long list and wants and do no wants, and the first dress she brought my I loved instantly and bought! I also had my alterations done there and Martha was the lady who did them. She was great and works so hard - she works very long hours! She was so sweet as to stay late in order to accommodate my appointments (I was coming from LA so I could only do after hour appointments). She also came in on a Saturday for me which is not a day she works, so that was really sweet of her. I had to come in about 3 or 4 times, but it was because she wanted to be absolutely sure before she did the final stitching. In the end it was perfect and I loved my dress!

chance. Not only do they have a beautiful store and amazing selection of designers (within various budgets), but they were extremely helpful when I decided to get my accessories elsewhere. I had no problem with the sample sizes they offered (I am NOT a petite/size 2 or 4) and my dress came in 2 weeks earlier than I was told! They even offer to vacuum pack your dress if you are traveling with it so you can take it in you carry-on! Overall, my experience is what every girl dreams of when shopping for a wedding dress and I am so happy I found my unique and perfect dress here!

hops that I fell in love with, though the logistics of ordering it from somewhere so far from home made it difficult. Luckily, I had found the centrally-located HCTB while making phone calls to local wedding gown shops and talked to Rebecca. After she told me that I could take advantage of their free alterations promotion, I decided to go in. While I already knew that she could order what I wanted, Rebecca suggested I try on some of their dresses anyway since they could be purchased off the rack for half-off. I didn't find anything I loved quite as much, so I ordered the gorgeous Casablanca Bridal 2018 I had wanted. I put half down and waited until April, when my dress finally arrived! The free alterations promotion saved me $499, and I went in one try-on of the dress and three fittings. I then had it steamed for an extra $100 and picked it up a couple days before the wedding with my mom. The steaming seemed to leave a few creases in the dress, but it wasn't a big deal. The dress fit me absolutely gorgeous, and the great fitting is due to Martha's expertise. She was very warm and efficient, and she seemed to enjoy her line of work. Over the course of the last six months at HCTB (and I hope my spellings are correct), I've dealt with Rebecca, Martha, Jeanne, Karina, Lea, and one other gal (whom I regret not getting her name). Every single one of them was friendly, professional, and very helpful. I'd especially like to highlight Jeanne and Lea, who were especially wonderful. I am happy I ordered my dress thru HCTB and would certainly recommend them to anyone looking for their gown in the San Diego area.

r additional fabric for my veil and sleeve caps even though we had talked about it before ordering the dress. She ordered the fabric after my dress came in but she didn't order enough fabric for both so we had to use a completely different fabric for the veil, and she still charged us the full price for the veil. It turned out fine but it's just disappointing that she dropped the ball. If they hadn't been the closet salon with my dream dress then I probably wouldn't have gone there.

ginally told, But they rushed alterations and helped everuthing turn out Perfect with time to spare.

scheduling for fittings are very difficult, and their staff made multiple mistakes on my appointments.

tter. The alterations to my dress were flawless and done very early. Bertha works wonders!

The good thing is the seamstress was skilled, but I had to let it out as much as the dress would allow. Then my veil. I ordered it like 6 mo in advance and every fitting I asked if they had it. When it got to 10 days before my wedding I was getting pretty nervous and they finally told me they have been having some problems with the designer and it probably wouldn't be in in time. I was so upset. I ended up at the shop 4 days before my wedding and took a sample veil for free. So I guess when I see that everything worked out in the end it is not so bad

for my big day, I would highly reccomend finishing your dress hunt here :) Veils however were way too expensive.

was addressed and I was beyond satisfied with the final product!

at day! They have a nice selection of all sorts of dresses, and it’s a wonderful atmosphere. The shop has private rooms so it was a more intimate experience, and I felt very comfortable working with Ray. I decided to also have Here Comes the Bride do the alterations on it, which was a great decision. Bertha was lovely and kind. She was easy to work with and very talented. Thank you!

$500 for alterations (you can have your dress altered as many times as you want or need with that charge).

e called to check in on me and had me come in again to try it on. Ultimately, they made it work with my budget and I was thrilled. Well...Julie moved on...I went back and tried on veils with my dress and another gal, she was sweet...and moved on I ended up moving away from San Diego because of work, and tried to organize my fittings according to trips when I was home in San Diego. They would not work with me at all!!!! When I went back in to try it on one more time before I was left with no choice but to take it to another place for alterations. They were so rude! They said they would have the dressed cleaned and ready for me to try on again, I had even made an appointment. I waited 40 min. in the lobby to try on a dress I had already bought. Then they literally put it in my room and walked away. Didn't even help me put it on. I asked to simply speak to a tailor...wouldn't let me. Went from a great experience to a terrible one pretty quickly. I spent a lot of money there, granted it was a great deal beiang a sample, but I feel like I still deserved better service at the end.

expected, especially for the style of dress I picked. The staff at Here Comes the Bride was very easy to work with and listened to what I was looking for in a wedding dress, I felt so beautiful in my gown on my big day. Also, their alterations staff was easy to work with and did great work, even in a few hours. I had 3 dress fittings, on the second I thought the dress fit perfect. At the 3, I found out I was much smaller (and the dress slipped off of me) than at the second fitting, I was also suppose to leave for Minnesota in 2 days for my wedding the next week, I wanted to cry! However, Bertha said "No problem, just give me a couple hours". My dress fit me like a glove in a matter of a few hours, it was AMAZING!! They also vacuum seal the dress into a small package so it can be carried onto an airplane, so you don't have to worry about shipping or losing it. The dress needs to be pressed for sure after the vacuum sealing but it works great if you need to travel with your dress. Great place to buy a wedding dress!!

coming. They only do alterations on Tuesdays and Fridays, so for those of us actually working a full time 9-6 job, that makes it pretty hard to have the 3+ fittings that they recommend 1 month before the wedding. The girl doing the alterations never really understood what I wanted but thankfully by the end, my dress turned out alright. Lastly, I bought a Jim Hjelm dress, but the tag said a different name on my actual dress which made me wonder if I paid more that I should have for that dress. All in all, I would recommend shopping around before coming here, but you will probably end up here anyways since SD doesn't have the best selection of dresses.

shing it as I didn't live in town and needed alterations. They did accommodate my schedule to get me fitted but it wasn't with the seamstress. In the end, my dress was great, and almost as I had imagined, but it was slightly stressful along the way.

mily tag along. Jeanie was beyond helpful at listening to my ideas and finding the perfect gowns. She was great at making suggestions regarding veils, shoes, colors, etc. A true professional. I found my perfect gown and Here Comes The Bride and am excited to have such a great team of ladies to work with making it just right for my wedding day.

dered my dress so far in advance, because after 6 months of waiting for my custom dress, they designer sent the wrong dress. Then it was going to another month, which turned into almost 3. Then from there, it was one thing after another. They don't have great communication with each other or their customers. My dress did eventually end up perfect, but for the amount of money I spent, it should have.

a better modeling area to look at the dress and a better place to surprise the people that are sharing the moments with you. I didn't have to have any tailoring done from them so I can't comment on their alterations section. But I recommend making an appointment with them to look at dresses.

picked off a rack, once all the alterations was done, i myself had a custom made dress for less that $2000!! My mom was hand beaded the sash, and HCTB was more than happy to sew it onto to my beautiful dress. i deducted one star for a couple miscommunications, but overall i had the dress of my dreams and received endless compliments on how perfect it was for me.

her way to help make sure the dress design and accessories were exactly what I had in mind. My only complaint was that several messages and calls were not returned...although I think this is due to how popular and busy they are.

in, but we did it. Also the pricing was pretty high for alterations, steaming and pressing, but it was gorgeous! I guess you pay for quality.

ast time being an extra trip since the seamstress forgot to make all of the changes. When I went to pick up my dress (3 days before the wedding), the dress was not ready. It was still too big, the waistline was not straight and they suggested maybe my hips were not straight. They added extra boning to the dress which gave a pooch I don't have. The cups I asked to be added were poorly sewn and visible when the dress was hanging. Not back of the dress picture with this job. When I picked up the dress (5 hours after calling them every hour) the person helping me did not show me how to do the dress so it would not break. I made the mistake of not looking at the dress closely until after my wedding and the "hook" they added to the back of dress are horrible. I'm thankful this was my second dress.

ndful of dresses, my bridal consultant asked that I try on one she picked. One after one, I tried on the dresses, liking bits and pieces of each, but never having that moment. And then I tried on the dress the consultant picked and it was like on the TV shows... Mom started crying, Maid of Honor started crying, and I turned and looked at myself in the mirror and completely teared up. Just like when I met my husband, I just knew. The store is small but nice, since it's not overwheleming. It's clean and decorated in creams and nice finishes... very bridal. I loved having a separate room to try on dresses in private, and the entire staff was extremely helpful throughout the process. It was totally a princess experience!

or alterations and appointments - looked as if very little had been done from one visit to the next, and went right up to 4 days before departing for my destination wedding for final visit. Could have been stressful if needed it earlier. General service is poor but they sure kiss your backside when you're there on the day you try on/select your dress.

ee months of calling, stopping in & leaving messages for them to finally process the refund. Mind you, this had all occurred after I had paid them $2,000 for a wedding dress. Needless to say, once I had bought my dress I felt like they didn't care about customer service anymore & completely ignored the refund they owed me.

my wedding!) and did all my alterations very quickly! I highly recommend this salon. They have quality dresses, and great customer service. They are on the pricey side, but they have the best designers.

private personal occasion. The aleration lady even redisigned the top of my dress because we didn't like how the applique flowers laid. She also made the most elegant pin-hole straps with the extra alterations from my hem. Great selection and service!

n had an appointment at another store afterwards and she recommended we go and see it as she new the owner and said she was amazing. Nonetheless my dream dress was here. My only problem was that I had asked for a slight change to the dress when I ordered it and when it arrived it was not what I had asked for. I did not do my alterations here as I had moved out of the area so I can't comment on that.

ow what they are doing. The store is BEAUTIFUL and you get your own private room with couches and everything to change in. No Target "dressing room" style experience here. All class. However, I would advise that you not get your wedding jewelry or dress preservation done here as the prices are VERY steep. $300 for a bracelet...no thanks. I got my jewelry on Itsy.com and LOVED what I got.

led to make appointments for my bridesmaids and was told they no longer offered dresses. In April, I called to come try my dress on and after speaking to the manager was told she would make an exception to order bridesmaid dresses for us. Very excited, me and my girls went in to get them fitted and place their orders. We were told the dresses would be in by August. August came and so did the bridesmaid dresses - cut incorrectly by the manufacturer. The halter top style was cut so thin, my girls would have had to wear 'pasties' just to leave the house! HCTB sent all of the dresses back and said they would come in 4 weeks. 4 weeks later, no dresses and NO communication! I had to proactively call, even though the manager was VERY aware of the situation. 2 weeks after the expected delivery date (and ONE week before my wedding), I finally went to speak to the manager. She assured me that the dresses would be delivered 'any day now' and that she personally was in touch with the manufacturer. But they had no tracking system of the package so they could not estimate the delivery date. Then no one would call me - I would have to wait and then call to have someone tell me that a package was there, but they had not unpacked it yet. I constantly got the answer of 'it might be here' - GO CHECK the package! Then when the dresses finally arrived (the WEEK OF my wedding), they came one or two at a time! I had placed 5 dress orders 5 months in advance and the last dress arrived 4 days before my wedding. I understand the original re-order of the dresses was not the fault of HCTB. However, they had control of their communication and service with me. It gave me extra headache when I had planned ahead. In addition, the seamstress made a significant error in the bussle of my satin dress. She made the stiches for the loops of the bussle visible on the outside of my dress! I had 7 'potholes' in the back of my dress. She was able to correct them and with the help of Google, we were able to find an alternative. HCTB is a lovely store, with very nice employees. However, I'm a little scarred from this recent experience.

ng pplanning process.

ules. They were not willing to work after or before regular working hours. Also, I had my family heirloom veil taken here to get dyed and pressed. When it was returned (three days late... the night before my wedding) the veil was zipped into the bag. Here comes the bride sent out an employee to unzip it after refusing to take responsibility and upon unzipping it, tore a large hole in the veil. I did not receive any compensation, not even a simple "sorry". Over all, I say that if you can find the dress somewhere else, get it there, not at Here Comes the Bride. Avoid it if at all possible.

ed a bit pushy or not very sincere. After I bought my dress, she seemed very distant and ignored me if she was trying to help a new bride purchase something. She took off early twice during my fittings appointments because she said she had to be somewhere else. The seamstress Lucretia was awesome...so sweet and took the time to pay attention and attend to each and every concern. She even rushed to complete one correction on site, so I could take it home right away. She made my dress perfect! I think for the price, the customer service could be better - perhaps offer a beverage to brides - champagne or even just water. They are really busy and you tend to feel like one in a herd of brides. However, they sell amazing designer dresses, so you have to decide what's important - the experience or the dress! Too bad you can't have both...

the whole experience so special and personal.

t FAT! Interesting customer service strategies.

was in town. I discussed all that with them and that I would be taking my dress home on a plane. I came for my first fitting and it seemed as if they knew nothing about my situation of traveling. But we still had the first fitting. The real trouble started on the second fitting. I showed up and the dress was too long. And the straps had not been taken off. They told me they would have it all ready on Sunday just in time for my plane flight. I got there on Sunday the dress had been altered, but was not ready to be taken. They then informed me that they could not vacuum seal the dress, even though at all my other appointments they had told me it was fine. When I finally convinced them that we had no other choice because I had to fly with it they finally got it ready. When I got the dress home, I unwrapped it. My veil was suppose to wrapped inside. No veil. Called the store they told me that I must have lost it and that I had to order a new one. This was less than 3 weeks from the wedding (I started shopping for the dress and veil 8 months before). Not knowing what else to do I went ahead and ordered another veil. Then I try my dress on at home. The bustle was 8" too long and was not done properly. I then had to take my dress to an alteration person to fix this. I called the store countless times to get some help or advice on what to do to fix this. I never got any calls back. Finally I asked to speak with the manager...still nothing. Never use this store!

my balance was due. I told them that I would be in town in a week to pay remainder and try dress on. Some how this message (from the manager) was not relayed to accounting dept and they charged my checking account without my permission or notification. This then caused several bills (rent, etc.) to bounce. They reimbursed my overdraft and return check fees. Quite the headache!

ime i wanted. It needed to be altered, but I read horrible reviews about this store and their alteration department which pushed me to take my dress out of there a few months before my wedding and find somewhere else to get it done. Dress shopping at this store is great, but no sure how it goes after you buy your dress. The girls who work there are mostly friendly.

the dress is not included in the alterations price. That was a bit of a shock, since I didn't plan on paying another $85 to press after $400 for alterations.

only reason why I left off one star is because I read reviews that their alterations department is terrible and I got my alterations done elsewhere. Otherwise, the store has a great selection and is clean and beautiful! Check them out for trying on dresses.

ses was very large, but one down fall was that most of the dresses was over my budget of $1100. However, they still had about 20-30 dresses that I could chose from, and I ended up finding an amazing dress within my budget. The shop is adorable and I loved the stylish, boutique feel of it. I ordered my dress about 7-8 months before my wedding and was nervous about it making it to the store, and being shipped to my home in time. The staff put a "rush" order on my dress for free, because they "didn't want me to stress about it". It was in the store four weeks later!

me feel special and important, listened to my concerns and wants, and promptly delivered a whole slew of appropriate dresses to try. Although they were extremely busy, they didn't make me feel hurried or neglected. After one visit and a quick follow-up, we had found the perfect dress! They helped me with a rush order and me only complaint was that the girl who handled the paperwork said it would be there earlier than it arrived...it was about three weeks later than what they projected when I bought it...which left only a few days before my wedding. It did cause a lot of unnecessary stress right before my destination wedding but they did alterations immediately and quite swiftly, so I feel like they made it right. Overall, a wonderful experience and I would definitely recommend it to anyone looking in SoCal!

red why not? After all, I hear they have beautiful dresses. You walk into the store and it is by far much nicer/cleaner then all the bridal salons I had previously gone to. Don't even get me started on the dresses- I wanted to try them all on! I wasnt sure what kind of dress I was looking for but the manager Rebecca had like a 6th sense when it came to what I liked lol . I found "the dress" on day 1. For my next appointment I came in to find accesories , they had so many choices that it took me a while to narrow down which pieces I loved the most. I thought it was really nice of them not to rush me out even after I took forever to look at each bracelet, necklace, and pair of earings. I did get a little nervous that my dress would come in late but guess what? It came in 2 weeks early :) Martha the seamstress did a great job on my dress and I must say I had an overall great exprience.

parse. Most dresses were similar to each other (except for the Maya, in all its tea-length, polka-dotted glory). I also didn't need any alterations (can you believe it?!), so I can't speak to their alterations quality. The dress came in when they said it would, without any issues. And, obviously... they measured me perfectly, as I seriously did not need a single thing done to the dress.

They were very upfront with the cost of the dresses.

the bottom, therefore my dress was 10 inches too short. Here Come the Bride was very quick to rectify the situation and get in touch with the designer and put a rush on a replacement dress. My dress came in just 2 weeks before the wedding and was perfect! The alterations at Here Comes the Bride are absolutely amazing. My dress was a dream and was everything I could have every wanted.

a great relief. However, my bridesmaids dresses were over a month late and when my bridesmaids or I would call to inquire when they would be in, the response was very vague and very rude. We were told that, "The dresses would come in when the came in," and that they were "sure they would come in before the wedding." This was not acceptable to me. They would not even call to check with the manufacturer on the status of the order. I left two messages with the manager and never received a phone call back. I also had my dress altered at the store. The first fitting went well; however, when I went in for my second fitting, I had to wait for almost an hour after my appointed time. The person behind the counter just kept telling me that the seamstress was running behind because someone else had arrive later for their appointment and had brought along a second person to the appointment as well. After 45 minutes I told them that the seamstress needs to tell the late people who didn't have an appointment for 2 people that they would need to rebook another appointment to finish up. They refused this. Finally after 55 minutes the seamstress was ready. I put on the dress and realized that there were pins all over and only have the work had been done. Clearly she was not ready for my final fitting. When I asked her what happpened, she said that the people at the front had made two appointment book pages for that day and had only given her one of the pages. She had no idea I was coming in until it was too late and the appointments had been double booked. When I got back to the front desk I asked why they had not told me the truth and also why they didn't call me earlier in the day to reschedule. They didn't really have a response and didn't seem to care. To sum things up, once they have your money, they customer service goes in the pooper. I realize they are not counting on return business, but word of mouth can be damaging. Go somewhere else where they will treat you better. (NOTE: The 5 stars for quality is about the quality of the dress and not the store.)

months and it was too small! I was so upset, they got my measurements wrong. That was the one thing I was really upset about. But it all turned out okay. I love my dress and alterations was amazing! She even added a pocket that I really wanted!

ain in the butt! I had 4 fittings and nothing EVER got done to my dress until my 3rd fitting when I had to throw a fit for them to finish my dress on time. First they tried to say that my dress wouldn't be ready until the day of my wedding! Then they wanted to give me my dress the day before! I had to throw a fit in order to have my dress done 2 days before my wedding, which was completely unacceptable to me. My last fitting was essentially the day of my wedding because I did not get to try the "final", no more alterations needed, dress on until that my wedding day. I was even more upset because I called them 6 weeks before my wedding to start fittings and they told me I couldn't start until 4 weeks before my wedding. Now I know that was a big mistake. If you do shop at HCB do not get your alterations done there.

e. I purchased a gown that came standard with the corset-back, but had the option of having the designer put in a zipper. Since my dream had always been to have buttons down the back, I opted to order the zipper. While the wedding was taking place in San Diego, I live in Northern California, so many of my trips down were based on the schedule of the dress. When it first came back in, I flew down for two days JUST to see it and get the alterations process started, but when I arrived the first thing I noticed was that the dress had come with the corset--they didn't even bother to check the order! I wasted time and money to be there and they didn't seem to care at all. When the dress finally came back and we were able to actually start the alterations, I was fortunate enough not to need it hemmed or taken in. I just needed the bustle and buttons placed over the zipper, so we ordered buttons to match the fabric of the dress. Since there were no major alterations, I opted to try the dress again the Wednesday before the wedding (the first day the alterations lady was in the shop after I came into town for the wedding the Sunday before). First thing I noticed when I got there--no buttons. When I asked, they said the bustle was completed and had no idea I'd ordered the buttons put on. They took forever to verify that I'd ordered (and paid for) the buttons and where they'd gone before finally telling me they'd have it ready the next day. The next day I returned yet again and took ONE look at the dress and realized that the buttons they'd sewn on were NOT THE SAME COLOR AS THE DRESS! The gown was ivory, the buttons white (with silver threads!). The lady argued with me that she couldn't see a difference! I even held the bustle button--which matched--up to the odd buttons and she continued to tell me that there wasn't a difference! When I told them I wanted ones to match the bustle buttons, they again argued with me saying that they were "just bustle buttons". When I asked the difference, they said the fabric! The most frustrating part about this was that I paid $3.00/button to special order the "matching" ones and these would have been a FRACTION of the cost. After all these issues, NO kind of compensation or refund was granted because it was my "miscommunication" that caused the error. Luckily, one day before the wedding, the dress made it home with me.

efore going in because those are the exact issues I ended up having. I loved Megan, the girl who helped me get my dress. I actually found the dress at another location farther away, but ordered it through Megan because she was so nice and HCTB was close. Once I actually paid my downpayment, it went downhill. My dress showed up a month and a half after it was estimated to arrive. Then they charged the remaining balance to my credit card without saying anything. I completely remember signing the contract saying that the balance is due within 7 days of the dress arrival, but when I tried to give feedback that it would have been nice for a verbal reminder, they kept giving me cookie cutter responses of how I should have known and the responses basically ignored that I was just trying to give feedback that for customer service purposes...a verbal reminder would have been nice considering it had been like 6-7 months since I'd signed the contract. When I bought my dress I specifically asked if there were any fees outside of the alteration fee. They said no, that will be it. I made sure to ask like 3 more times and they assured me that'd be it (not to mention that I tried to have my alterations fee waived in the negotiations of the price of the dress and they wouldn't budge only to find out that my friend got hers waived when she negotiated). As I was sitting waiting for one of my fittings, a mother came in to pick up her daughters dress and they told her it'd be $70. She said, "what for?" They said the pressing fee. She looked pissed and so I started getting a bad feeling. I went up and said "I just want to make sure that I won't have that fee because I specifically asked if there was anything after the alterations. They said I had to pay it and tried to show me the contract. Their contract is worded extremely poorly and it still looks like it would be included in the alteration fee. Megan was on maternity leave, so they had that excuse. I asked to speak to their manager 3 different times (asked her to call me) and she never did. They are not trained to deal with conflict because they kept telling me that they don't include pressing because some people have destination weddings...my wedding was not one of them and after the 3rd time of them trying to tell me that, I was so over it that I just said screw it and I paid the fee. It was a stress I didn't need at that point. When I picked up the dress, it didn't even look like anything had been done to it! We asked them about it and they said the type of material the dress was just looks like that! Then why pay the dang fee! Then they literally said it's going to get a bit wrinkled in the dress bag anyway. Thankfully my sister was with me and knew I was over it so she said..."sooo do you have a bigger dress bag so it won't get wrinkled?" They said no that was the biggest they had. My dress wasn't even that big/puffy! They sell flipping dresses as their sole business! How do you not have bigger dress bags to fit all sizes! And what's the point of paying a pressing fee if you just admitted that it's going to get wrinkled anyway. This place was one of the most stressful points of the whole process and it was so disappointing because it should have been great.

is beautiful. After the purchase they talked me into ordering my Bridesmaids dresses which we did 6 months in advance. Then the nightmare began. They told me not to start alterations on my dress until 30 days in advance of my Wedding which made me worry as I felt that was cutting it close. EVERY time I went in for a fitting my dress was WRONG!!! They have *1* seamstress (from what I could tell) and HUNDREDS of dresses to alter. I did not pick up my dress until 3 days before my wedding and even then it was not ready!!! My MOH's dress was not done until the day before the wedding, mind you it came in, in July and the vendor shipped it with a very noticeable flaw down the front panel of the dress, they could not resolve this problem until the DAY before my Wedding???? when they had the dress and were aware of the situation for 3 months. I never got a swatch of the fabric either and I had ordered one. I felt like every time I went in there I was inconveniencing them when I was the one who was being very inconvenienced!!! As a bride the last thing you want to worry about is YOUR DRESS and your MOH's dress! In the end my dress was amazing as well as the Bridesmaids dresses but the service was horrid and it was totally not worth all of the stress! I feel really bad about having to write a bad review because Megan was so wonderful but they really don't have it together over there and if this helps someone avoid the situation I had it is worth it.

Then, she put this all together in her head, and pulled my dress (one I had looked at on the rack and passed up), added a belt and a train, and BAM! I was in love! If nothing else at the wedding worked out, I would have been just fine with that, because I loved my dress! I also did the alteration at HCTB. Martha is great! I snagged my dress during our first fitting (hang nail – ugh!!!), and she worked out the snag on the spot! After everything was said and done, the dress fit perfectly and it came together beautifully. I did not pay for my alterations, since the manager (Rebecca??) at HCTB comped them for me. Can’t beat that!!