A beautiful, TERRIBLY disappointing venue. DO NOT BOOK HERE. I would not wish our sad wedding planning/execution experience on anyone.
We celebrated our day on 10/17/20 and we had a magical day thanks to our PRIVATELY hired vendors who actuall...y care about their customers. The venue was just merely the shell attached alongside their unhelpful, unresponsive employees.
- Our day of contact, the "day of coordinator" they BS you into thinking you're hiring, Yanitza, was terrible. When we arrived to the venue she WALKED OUT OF the other door instead of coming to introduce herself and didn't do so until I said "who are you?" 45 minutes later. She was no where to be found the rest of the day. She never even met my husband to say hello. The tables were set up for the wrong number of guests and my bridesmaids had to force her out of the room she had closed herself in to correct it and then ended up doing it all ourselves. I don't have much else to say besides the fact that they sell you on thinking they are providing a very exclusive, rare service when they're not - the "coordinator" will just sit back, work for the venue's interest only and will not even care what your name is that day. If, after reading this, you are still gutsy enough to book this venue - HIRE A PRIVATE COORDINATOR THAT CARES ABOUT YOU!
- You're paying a significant amount of money for a venue that's essentially a wedding factory. They could care less about you or your love story. When you tour, look closely at the details. The scuffs on the walls that won't be repaired/repainted, the stained tables and red wine stained linens (that they will put at your sweetheart table - and you don't drink red wine so clearly they aren't cleaned). The breaking ceremony chairs. The filthy carpets in the suites. The overused, never replaced chargers. The sticky, unwiped from the previous wedding bar top. The simplest things for them to keep up with that yet they don't have the care to take care of.
- On our day, we had almost zero water pressure to the bathroom sink in our bridal suite. I reported this to Yanitza, who said she would follow up on it. Her follow up response, not to me but through our coordinator - "they were complaining about the water pressure but it can't be fixed unless we shut off the water to the whole venue so tell them that's it". Nope, no other response or attempt at repair. She never even came into the suite to look at it herself, nor did she send anyone else.
- One bartender. 140 guests. I repeat, one TABC bartender, 140 guests.
- You will STRUGGLE to find literally anyone to communicate with. Not only was covid wedding planning tough enough, paired alongside a venue that you have to call multiple times, send multiple emails and beg for responses.
- Once you get a response, it will never be from the same person. Our planning was over a year long and we RARELY spoke to the same person twice.
If you think these are simple issues, you're wrong. Walters Wedding Estates has been dragged in reviews all over their Texas venues for similar issues, especially this year. Google the lawsuits. Look at the comments/complaints on any local Facebook bridal group. Save your time, save your sanity. Book with a venue that asks you how you are. Book with a venue that cares about you. Book a venue you can call and receive an answer. Book with a venue that's clean. Do not, do not, book here.