Everyone recommended the Marriott in Hilton Head to be the host hotel for our wedding guests. We already decided not to do our wedding at a hotel but it seemed to be the best hote...l for everyone to stay at since it was right on the beach and had a really nice pool deck and a lot of other amenities. Once I got connected with the sales team for the room block it became very frustrating. While everyone was very nice, they dropped the ball multiple times on important details. First, I told them when I was sending out my save-the-dates and confirmed the reservation number was correct. (This was after the room block was confirmed, the contract was signed, and we put our credit card down for payment.) Once I got the thumbs up from the sales person at the Marriott that the information was correct, I sent out the save-the-date cards. My best friend called me right after she received it and said the room block was not available. I called the Marriott and they said it wouldn't be available for taking reservations until October (this was July!). They never once mentioned that in the contract or on the phone and asked me if I could simply send out an email to all my guests and let them know. To some people I guess that's not a big deal, but I'm a planner and try to have all the details figured out so it's not confusing for people. After I tried to politely ask them to expedite our room block and get it activated, they continued to tell me how their process worked and that the one person who handled room blocks wasn't able to do it. That conversation turned into a heated argument where I explained that I would've understood if they just would've told me BEFORE I sent out all the information to the guests. Now that the guests had the info, I wanted them to be able to make reservations if they wished. I finally got them to make the exception and get it done that day, but it was not an easy process. That was my biggest issue, but we also had a few other hiccups while we were there, like not all of our guests received our welcome gift bags upon check-in like they promised. And they told me they would send me an updated reservation list monthly and weekly as we got closer to the event, but they never actually sent anything unless I emailed them first requesting it. (Although she was very responsive when I did email her.) Also, my future in-laws room had a broken AC unit and it took them a few hours to find a solution. A maintenance man said he'd return to fix it and never did, so after they waited an hour, we finally just asked for a new room which was provided. Those were a few of the issues we had, but they did upgrade our standard suite to a gorgeous, HUGE suite that came in very handy with getting ready and accommodating a lot of people for meals and such. Also, we had an impromptu "get together" after dinner in our suite one night and we were pretty loud. The security guy was incredibly nice when he asked us to be quiet (which was totally understandable). Overall, our guests had an amazing time at the hotel and LOVED the pool, bar, restaurants, and the service. It was all worth it but it was just a bit of a headache for the one who was planning it! :) I'm just glad we didn't have to plan the whole wedding there. I would definitely go back and stay at the property if I needed a hotel in the area.