Hilton Boston Back Bay

sight-see while in town. We feel in love with the Hilton Back Bay's ballroom - especially after seeing the amazing damask lanterns on the ceiling (instead of cheesy chandeliers)! But, had no idea the incredible value we would be getting with their wedding package – it is a fantastic price for some of the best service I’ve ever experienced. We booked the venue about two years before our wedding – and now that the wedding is over, I can honestly say I could never imagine having our reception anywhere else! From the moment we signed the contract through the post-nuptial brunch the entire staff at the Hilton Back Bay was amazing! Our main contact, Danielle Bega, was fantastic in helping us create the wedding reception we had long dreamed of/planned for. She was organized, helpful and so easy-going during the entire process – it made things so stress-free! The service she, and the rest of the staff, provided to us/our guests was just incredible – I heard raves from our wedding guests, including many who stayed over-night at the hotel. Everyone from the front desk, to the wait staff at the reception, through the valets were pleasant, professional and always willing to help answer questions. And, on top of the amazing service, the food at our wedding was delicious! It was much better than “typical” hotel wedding food… Even my pickiest of guests enjoyed their meals. I would recommend the Hilton Boston Back Bay to anyone looking to host their wedding in a Boston location.

Frist, the wedding planner I booked with left, she emailed me on a Tuesday that Friday was her last day. Another even planner took over my wedding. She was nice, and very accomodating to my requests. I was initially told that the ballroom could hold 200 people no problem. Two weeks before the wedding they decided it could not and had to redo the entire layout that we had decided on. I did like it in the end, but a little stressful right before the wedding. Second, included in my package was free parking for both reception and overnight guests. We specifically asked if the garage ever fill up. they said no. Well it did the night of my wedding forcing guests to find parking elsewhere and have to pay, which I felt horrible about. Then when everyone checked out they were all charged the $41 parking fee even though in my contract I signed it was included in what I paid for the wedding. They did reverse the charges but it was aggrevating havign to deal with it. The bridal suite had a room with two queens adjoining....I book this the night before the wedding for my bridesmaids to stay with me. When we checked in that room was occupied so that idea went out the window. Also very dissapointing. The bar at some point during the reception ran out of vodka and the food and beverage manager was not very accomodating in trying to fix it. Overall most of my guests has a great time but it was these little things that bothered me and that we thought we took care of before the wedding. Besides that, they are flexible, work with you, the food is good and hotel is spotless.

to the facilities themselves was just outstanding. We always felt taken care of, we were treated like royalty, the staff at the hotel was beyond fabulous, and best of all our guests raved about how wonderful it was. We had our ceremony, reception, day after brunch, and all of our guests hosted at the hotel for a long weekend. There were no problems with anything! The room block went smoothly, the front desk passed out our welcome bags, everything was accessible to us and set up as promised. I just can't believe how fantastic the weekend was and how wonderful everyone at the hotel was. Honestly, every single staff member we encountered was so friendly, helpful, polite, accommodating, and went out of their way to make this event special. We would definitely recommend using this hotel for any event. The location can't be beat and the service they provide is outstanding.

ou want. The staff there are the best! I can't say enough good things about the quality of the service they provided. Everyone was ready to help and was so kind. The event services manager Erin handled everything we asked of her and more. Roberto managed everything from set up of furniture to making sure the bar had what we needed. Mar the head waiter was there to attend to everything we needed and often before we knew we needed something. A great place to have a wedding!