We had our wedding booked at another venue, which turned out to not be near what we were looking for, so when the Hilton had our date open it was a blessing. First Krista is awesom...e and a grounded individual for the work she does. She accommodated me and any request I made, she answered all questions throughout this whole process. Krista made sure I felt like this was my day from start to finish. Krista and staff set up all my decorations and arch décor, she ironed my sashes the day of, stored my cake and just went above and beyond. The Hilton staff from reservations, Jennifer and Akisha were great and caring. The staff that worked reception during the wedding was kind and the waitress that hosted our rehearsal dinner was great (though I do not feel the restaurant in the hotel is equipped for a party of 20 because our meals were coming out 30 min apart). I had treats and cards from the hotel congratulating us. My family loved staying here for the wedding.
My complaints are, when you get a room block for your family and friends the hotel makes you give them a specific number of people who are staying and you are required to have a % of that stay here or you are liable for the remaining money they would lose, and the problem is most people haven’t even RSVP yet and your calling them to ask if they want to stay in a room so you don’t over you’re your numbers. And even when family and friends say they want a room, half will change their minds.
Krista allowed us to use the beautiful private horizon boardwalk to access our ceremony because there were too many people using the other boardwalk (this was the week after spring break), but the issue we ran into was, even though we were having our reception in the ballroom we decided to do a first look 1 ½ earlier before the wedding started in the horizons room and boardwalk area. While we were doing our first look guest started walking in and hanging out with us and no one was stopping them. We eventually moved to the ballroom to finish pictures and more guest started walking in that room instead of being directed to the beach ceremony area. This was really frustrating and during this confusing Krista was hard to find I ended up calling her to find her (again she may have been knee deep in details and I had no clue) But this was defiantly my bridezilla moment. I wanted the guest to be surprised by us not walk in on the first look photos. Also, be mindful if you are using the private horizon balcony you are walking down the same boardwalk the guests use to enter the ceremony so if anyone shows up late they have to wait( this happened, so food for thought). Last complaint and there are not many, was after the ceremony the guest stopped and were hanging out in the empty horizon room while we were finalizing things with our officiant, instead of being directed to the cocktail hour in the ballroom area. (So a little confusion about directions).