I had a very poor experience with so many mistakes and wanted share this experience.
I had around 55 guests and had requested for wine to be served at each table which the staff f...orgot but they billed me as if they had served all 55 guests as stated in the initial estimate. When I raised this issue, I was told the consumption was equal to the total number of guest.
On our entry to the Burkhart hall as a bridal couple, we along with the wedding party were directed to the buffet table only to realize that there were empty containers at buffet table and so we went back to our respective tables until the food was brought in. This was so embarrassing.
In the 6 months, since I initially contracted for this venue, the director of catering and senior Event Manager changed. I had to submit proof of my initial deposit payments as there was lack of communication. Also, I was initially billed the new rates not the contracted rates. After pointing it out to the new Event Manager, I was given the initial contracted rates for the food. I'm grateful I had the receipts.
Lastly, I would say the Bryan Wright (director of catering and events) was worst person I have come across during this whole planning. He made my wedding preparation very stressful. I had one simple request, that if any excess food exist, my family would collect it. I was ready to sign any waivers (as my sister had done at a different venue). But, no mean no and I was given how the food would benefit the environment and homeless people. All he cares about is profit. I can understand few mistakes but this was horrible.