I want to start by saying that my husband and I truly enjoyed our wedding day and it was beautiful and magical and everything we wanted. I am going to say my honest opinion, howeve...r, in that the success of the day had more to do with our wedding planner at Knotical Weddings and less to do with the Hilton and specifically the wedding coordinator, Alexis. In the time leading up to our wedding, Alexis was very disorganized and did not meet the standards that I feel go along with the "Hilton" brand. There were several miscommunications along the way, she did not track discussions we had via email, and we had to tell her things multiple times before it got done. Working with Alexis was probably the most stressful part of the entire planning process. Two of the most frustrating things that happened were:
1) Several months before the wedding day, I ordered specialty chairs from another vendor to be delivered to the hotel for the reception. I checked with Alexis for delivery times, got approvals and thought the entire thing was taken care of. Then, out of nowhere a few weeks before the wedding, the chair vendor contacted me saying that the delivery day and time that had already been approved by Alexis were no longer correct and I would have to be charged extra for late night pick-up after the reception. I contacted Alexis about it and she was completely unwilling to work with me on it or even have the decency to apologize for the change. She had never mentioned when she approved the original delivery several months prior that this could change leading up to the event and it resulted in an additional $200 for me to deal with at the last minute.
2) We did our tasting for the reception to select our menu options. After the tasting, I emailed Alexis with our dinner selections. Then, later when we were at our final walkthrough a few weeks prior to the wedding, Alexis was once again asking us about the menu as if we did not already give her the information she had asked for previously. Then, when we were once again telling her what we wanted, she pulled out a scrap piece of paper she had used at the original tasting appointment and scribbled notes down.
Basically, we found Alexis to be very unprofessional, disorganized, and she does not communicate information well at all. There were several other miscommunications along the way and I felt like instead of having someone working with me, I had to continuously track down information from her and I felt even more stress in planning the event. I am very thankful that I hired a coordinator to help me out and make the day as wonderful as it was, because if I had relied on Alexis, it would have been completely disorganized and a mess. My advice would be that if you decide to do an event at the Hilton, be sure to hire an outside event coordinator.
I will say that the food was awesome, and we loved the oceanview room. It was a great size for the 50 guests we had and it was a beautiful view. Everything turned out great and we were happy with the results, but be sure to take the advice above into consideration in order to make the day how you want it!