Having our reception at the Hilton was a great experience. Not only was it so convenient to only have to get on the elevator to our room at the end of the night, get ready in the g...orgeous bridal suite during the day, and stay in the complimentary honeymoon suite the night of our wedding, but it was a beautiful space that can be transformed into the venue of your dreams! When working with the catering team, they were fully committed to creating a perfect menu completely customized to our wants and needs! The wedding coordinator, Ashley, was so helpful and always available for any questions I had.
While the wedding team itself was amazing, the staff working the event certainly fell short. It was disappointing to hear from several wedding guests that the staff working the bar was incredibly rude. They were not informed of what the plan was for when the kegs ran out, and they acted as if guests ordering drinks were inconveniences.
It was also disappointing that one of our food stations ran out of food within minutes. For the money we were spending, we should never have ran out of a certain dish so quickly.
Lastly, from what I understand, the staff completely threw away the leftover cake, nor did they save the top tier of our cake for us. Some guests didn't even get any cake because the staff was so quickly to remove the cake slices.
Overall, I thoroughly enjoyed our experience, but would advise any future clients to go through the smaller details to assure there is no miscommunication when it comes to the staff working the event.