Hilton Palacio del Rio

We held our wedding reception in the Stetson Room of the Hilton Palacio del Rio. We had about 100 guests, which the venue was the perfect size for (11 large tables plus a dance floor, cake table, gift table and "sweetheart" table). The room itself felt cozy and intimate, yet still had an entire wall of windows overlooking the Riverwalk--very pretty. We had a sit down meal because it was the least expensive option. The food was very good and the portion sizes were huge. The staff was able to accommodate my request to charge up to a certain dollar amount on my credit card for a bar tab, and then begin charging guests on a cash bar basis. The catering staff, Barbara Gabaldon and her very capable assistants, Gabe and Yari, were incredibly helpful, proactive, accommodating and attentive. They were also a very calming presence in the midst of the chaos of planning a wedding. In all, I felt like we got a great deal for the money we spent, and I would gladly hold another event there in the future.

My husband & I had our rehearsal dinner at The Stetson Room at The Hilton Palacio Del Rio! Words cannot express how beautiful the room is with the perfect view of the River Walk. Not only is it breathtaking, the service you receive is second to none. Norma Baltierrez was our contact for the evening & she went above and beyond to make sure everything was set up & dinner was served hot!! (Mix-up happened & we ended up over an hour later than scheduled, our fault, not theirs) Everything was beyond my expectations & we are so grateful to have been able to have our event there. I might add, none of this would have been possible without Barbara Gabaldon. I am so thankful Barbara recommended having our rehearsal dinner there & I am so grateful the Hilton was available for me to get ready in the morning of the most important day of my life thus far. I was originally supposed to get ready at the church & they 'took the room back' 2-weeks before our wedding. I panicked, who wouldn't. When I came across the Hilton & spoke to Barbara, I just knew everything was going to work out. She took me under her wing & ensured me that I had no need to worry! I was able to get ready on our wedding day in the 'La Princesa' room at the Hilton Palacio Del Rio. Barbara checked on us constantly & made sure we were taken care of at all times. I don't know what I would have done without her! We ended up ordering some appetizers while we got ready & the food was DELICIOUS! Thank you to everyone at the Hilton Palacio Del Rio for your incredible service, beautiful hotel & for making our memories that more special!

My wedding took place at the Hilton Palacio Del Rio on October 18, 2014. It was absolutely amazing-beyond words. We worked with Barbara Gabaldon-Catering/Events- I highly recommend her; she knows her stuff, she has a great personality, dependable, and she is very professional. Barbara was by our side from beginning to the very end. The staff was very professional, friendly and courteous, and very attentive. Though the venue was perfect in location and in atmosphere (in the heart of downtown San Antonio with lots of fun things to do before and after the wedding), the staff was a major factor in the success and enjoyment of our wedding-they are truly the best. The venue was gorgeous; our ceremony took place in the Garden Terrace, cocktail hour in the lobby on the 22nd floor, then our reception was held in the La Vista ballroom on the 22nd floor. The views and ambiance of the entire place was just perfect- the wedding was like a dream! The food was amazing-everyone loved and enjoyed their dish-the Chef was fantastic. The drinks were awesome- great bartenders. There was not one complaint from guests and not one can be made on our part (me and hubby). I know the staff did a whole lot more behind the scenes than we know and we could never thank the entire staff at the Hilton Palacio Del Rio enough for making our special day a wonderful event.

I really enjoyed working with Nikki J. She was very helpful in choosing the menu and worked closely with us up to the very last minute. Futhermore, the banquet captain and staff knew exactly what to do and were very much sensitive to everything we needed.

I searched many venues before selecting the Hilton Palacio Del Rio. Once I was the Salon Del Rey I was sold and knew this is the place I had to have my wedding. I started off with one planner, Nicole, but she left for Maternity leave and Doreen Patino took over. This could have been a very scary experience as I already felt comfortable with Nicole but the staff made me very comfortable. I live in Dallas and the whole staff was very accommodating of scheduling limitations I had. By the time my wedding day arrived I was a nervous wreck due to some family tragedies but my husband and I were so happy with the outcome. It was better than I expected. The food was amazing my family and friends couldn't stop raving about the steak and chicken. My wedding cake was done by the Hilton and tasted wonderful and looked amazing. The banquet staff were very friendly and the banquet chief, Eduardo (I believe) was wonderful. He ensured everything happen seamlessly and exactly how I requested. I had no worries, he put my mind at easy. The whole experience was more than I could have asked for and I am truly grateful to the staff for making my wedding a lifetime experience!!!!!!!!!!!!!!!!!!!!!!!!!!

I actually had my reception at the Pavilion which is owned by Hilton but across the street from the hotel. First, the venue itself is rustic looking with tw stone walls and wooden floors. It's two floors and allowed us to be in a different room for dinner and dancing. Second, the service was AMAZING! It began with Nicole, the Banquet Director (I think that was her title) and ended with the wait staff. My husband and I have a 3 yr old son who was more than amped up with all the activity going on. He ran out of the hall and 4 of the waiters took off after him while a few family members cut him off at another door. They acted quickly and it was impressive. Henry, our banquet captain, was so attentive to not just our needs but EVERYONE's. I needed a band aid and instead of just saying "we don't have any here", he ran across the street to the hotel and grabbed a few "just in case". I could not have asked for a better experience for such an important day in our lives together! If they ever read this, thank you so much for providing excellent service! Oh and I almost forgot, the food was awesome too. The cheese tortellini and other pastas were superb (coming from my MIL who is Italian and makes her own!)

The Hilton Palacio del Rio was the perfect place for our reception. Everyone there was so nice and a huge help before and on the day of the wedding. The reception was perfect! I loved everything about it and all of our guests had a fabulous time.

We used the Hilton on 10/23/10 also. Fabulous meal. They definately messed up the cake. We left a picture of what we wanted it wasn't even similar. We ordered yellow cake the guests were served white cake. We used the Terrace Deck for the ceremony and now that we have pictures we see that old decorations from a previous ceremony were left up and some of the lights were hanging down. Ruined some of the pictures. The entire Hilton staff were friendly and helpful. I do wish they paid more attention to details of our event. All and all ok and I would try them again knowing that I would need to be very persistant on all details regardless of how minor they may seem at the time. I will say the reason we selected the Hilton was so I wouldn't have to worry about the small details. Never works out like you think I guess.

They were great, did everything for us and they were extremely friendly and helpful, but completely messed up on my cake and meal.

I had a simple wedding on the Stetson. The service was really good, Nicole was really helpful.