His and Hers Salon and Spa

this order.) Cons: I'm not sure if the technician was qualified or certified on the facial machine and did not know what I was talking about when I requested "add-ons" as advertised in the the lobby pamphlet as well as the website. Then I had to lay on my stomach for the massage and all the moisturizer previously applied with the facial ended up on the blanket. Pro: the ladies performing the services were nice. Day 2- hair color/highlight and gel mani/pedi. Cons: I have long hair to the middle of my back and was excited about getting highlights and lowlights. I was told the stylist wanted to consult with me first then was informed she would call me that night (on day 1) to discuss. I never got a call or text. I arrived 30 min early for the hair appointment on the off chance the stylist wanted to do that consult. Nope. She waited until appointment time, told me I was scheduled for a root touch up and proceeded to seek out other stylists about my hair. It was horrible watching other people make decisions about my hair without involving me. We settled on root highlights and a money peice. The stylist handed me a slip of paper with a new price on it to sign before she began. (I never got a copy of this.) Adding to the stress, their layout is crowded and I constantly felt like I was in the walkway and packed in with others like sardines in the coloring area. I literally could kick the client in front of me if I adjusted my legs wrong. After I was rinsed and didn't see any money peice and that my highlights had been toned so they weren't visible. I finally had enough and made her stop. I almost left but stayed hoping nails would be a hail mary to save this experience. My husband set up a gel manicure with the receptionist. But when I was in the chair I found out they don't do gel nails. I had to get normal polish. A fitting end to my experience so far. They totally botched an opportunity to retain me as a client. I left in tears and with full on guilt. His or Hers ruined one of the sweetest gestures my husband has given me. On top of that, we paid way to much ($648.36 excluding tips - yes, I tipped all 4 girls) for a salon that couldn't deliver on their promises/services. (There are details that were left out to keep this review short but none of them are good..) I do not recommend this salon and will not recommend this salon to anyone.