Hitchswitch

lly given incorrect information. I was told I did not need to send my passport along with my marriage certificate and form to social security, but social security’s own website told me the opposite. I emailed customer service. They didn’t reply for two days, so I emailed again and called (their number goes straight to voicemail.) finally, I get a response, but they don’t answer my question! I went back and forth with the customer service representative (who was emailing late at night, even though this company is based out of New Jersey) and was first told I didn’t need the passport. When I asked where they got that information they changed their mind and said I do! I emailed again asking them to clarify and was told it depends on the state (?) even though social security is national. I replied and asked which states… we will see if I get a response. If I followed their directions I would not be sending the correct documentation, making a long process even longer. This service was a gift from a friend and I will be seeking a refund on her behalf - it actually would have been easier and taken less time if I had just tried to do it myself.

antastic and worth every penny! I had a package that came in the mail that gave me a high level overview with tips on what order to submit my paperwork in. And then along with the official paperwork were some really user friendly directions that made it super easy to get everything filled out and out the door quickly with no confusion and frustration. And having the option for additional support if needed is extremely appreciated. Definitely consider working with Hitchswitch!!!

would absolutely recommend Hitchswitch to every bride who is changing her name.

per convenient and it took me a short amount of time to get my name changed on all legal documents and work. Highly recommend!!

out worth envelopes that are already properly stamped. It saved me so much time and stress it was definitely worth it!

d it’s made a very stressful process easy.

it gives you everything you need to know from start to finish. It is totally 100% worth the money & so much stress is taken out. You just got to mail in your own pre-filled forms and boom! Done!

not the case at the social security office. It would have been nice to know this info beforehand. I think I've spent just as much time trying to change my name as I would have without hitch switch.

I went to use the gift card after my wedding and it was loaded with the wrong level of service (she paid $99 and it said I only had $69 on the card). I have been emailing the customer service email address, platinum email address, tried chatting with an agent (no one online), and tried calling for over 10 days. Their phone line even says they'll respond within the next business day and just directs you to the customer service email. I got 1 response asking for information I had already provided.... which I provided 3 times - still no resolution. At this point, I just want a refund and tried to reach out via INSTAGRAM since they're so unresponsive! Do not waste your money on this scam of a company. Will be reporting them to the Better Business Bureau and writing "warning" reviews anywhere I can find. Wish I could give them 0 stars honestly.

forget asking the service you PAID to help you do it, and just look it up yourself. They won't answer you or you'll end up knowing more than they do after a quick google search. Not worth it all all.

step by step instructions and had pre printed papers and envelopes. Just skip the head ache and make it easy on yourself, use Hitchswitch!

that this is more of a complicated process and so I emailed the support team. I got such a quick response and a very helpful answer. It feels good leaving all of this to the pros. I for sure would have messed something up.

puter and a few days waiting a package was received with EVERYTHING I needed to start the name change. So relieved, grateful and stress-free!

time they are available to direct me :)

did receive the packet with how to fill out the paperwork, but that is it. I would absolutely not recommend the platinum package to anyone. Maybe the most basic, where they just send you a few pages in a packet would be worth it. Otherwise, not worth the $$$!

t use any of the forms.

igured out the same information in 30 minutes of googling. I am not impressed with the “concierge”, they sent me generic responses after several days when I was expecting specific information related to my state for adding a second middle name to my existing last name. please use a different service if you want information regarding changing your name

d. They provide a couple stamped envelopes, but then recommend you use trackable postage, which requires a trip to the post office anyway. After you're done with those forms, you're on your own for the rest of it - no help or advice for the million other changes you'll need to make (bank accounts, insurance, credit cards, utility companies, 401k, mortgage/lease, doctors, etc...). So they really only do about 5% of the work for you, and they don't even do that part well. Wish I hadn't wasted my money.

d step by step instructions for every single thing that you need to change. And they simplify the instructions. I’m so happy they exist!!!!! Highly recommend for anyone changing their last names.

easier. Spend the money and save yourself the time and effort - it's worth it!!

already recommended Hitchswitch to two other brides. Makes a great shower gift.

ve you what you need to do to do it all yourself. total waste of money. DON'T BUY IT!!

nswers all of the questions that you could possibly think of. After coming home from our honeymoon there were so many things to take care of and not enough time to dedicate solely to name changing. Thankfully, I received my HS package with details for every application, each submission process, AND a timeline/schedule of when each should be done in relation to the others. Definitely worth the $99 for the Premium package. Just add it to your wedding budget or put it on your registry. Planning a wedding is enough work as it is. There is no reason to put in hours and hours figuring the ins and outs of name changing on your own.

me feel confident I’m doing things in the right order. Highly recommended!

like they handle everything for you which would be good too if you didn’t want to deal with it yourself. 10/10 would recommend because I was very overwhelmed on where to start and this made it super easy with time lines and instructions on exactly what to do. I will definitely be sharing with all of my friends as they get married!

don’t miss anything.

sconnect was. Seems like a scam from the way the reviews read.

ease and peace of mind!!

t was too much to try to figure out what forms I needed on my own (and we don't have our own printer...), I decided to give it a shot and purchased the $99 package during their Black Friday/ Cyber Monday sale. When I received my HitchSwitch package, it was missing one of the large yellow envelopes. Not a big deal, it was like a $2 value, BUT it was part of why I purchased the $99 package. I just didn't want to deal with having to buy the envelopes and figure out the stamps myself. I reached out to my Concierge and asked her about it, and they sent me three more yellow envelopes and two more white envelopes. In about a month, I was able to get my new SSN and Drivers License changed. I've had a really great experience so far! Tip - definitely get tracking numbers for anything you're mailing. for peace of mind!! UPDATE: Unfortunately I can't recommend HitchSwitch anymore. I bought for myself in Nov 2020 after I got married in Sep 2020 and it was great. Although they aren't able to complete the process for you (duh, it's a legal process and you have to do it yourself), I bought the platinum package during the Black Friday sale and was able to get all the forms, instructions, etc. My concierge was super helpful and responsive (within a day or two) when I had a question. To me, it was worth it. My passport, SSN and license were done by April 2021. Flash forward to Aug 2021. My best friend got married and I bought her the platinum package as a gift. HUGE MISTAKE. She's had nothing but issues. She made a mistake on her form while filling out the handwritten part and reached out to her concierge via email. Never got a response. It's been well over 2 weeks. I emailed their customer service on her behalf a few days later, also never got a response. Ended up having to comment on their Instagram to get some assistance. When I said in my comment that my friend hadn't received any assistant, they dmed me and said "That’s strange. Yes. Tell her to dm us. What’s her question." SERIOUSLY? For a company that takes pride in customer service, I'm no longer impressed. Turns out it was much easier to get another copy of the forms than we thought, but the website was difficult to navigate. Her instructions also aren't complete. Although we're in different states, her instructions were missing basic instructions like where to mail her passport paperwork and what kinds of identification to include in each part of the process. I'm so disappointed and embarrassed that I gave her HitchSwitch as a gift and will not be gifting or recommending it anymore.

in the next week or so! This is so much easier than having to find all of the papers and documents online. My sister-in-law didn't believe me and she is still going through the name changing process and she was married last September. Maybe now she will listen and get with Hitchswitch

s like changing my passport to more nuanced requests like changing my name for my Flexible Spending Account. I chose the premium package so I have a personal representative to assist me and her responses are thorough and timely. I can't say enough good things about them!

ack. I would have gone back and paid for a higher level of service, but I didn’t deem it necessary. Maybe if something comes up I will circle back. I recommend this for all brides changing their name.

need to call me or email me back! SCAM SCAM SCAM!!!

sport picture super easy!

o do list.

u to places your name needs changing that you haven’t even thought of yet. Awesome customer service also!

ame-changer! It laid out the entire process step by step and gave me every single form I needed to make changing my name a seamless transition. I highly recommend it! I've been telling my newly engaged friends and my friends that have been married for years but still haven't changed their last name because of the hassle about how amazing Hitchswitch is.

stress free!!

all of the paperwork and know everything you need and how to fill it out. I really loved that everything was organized out for me.

ble. Lisa