Holiday Inn Estes Park

If you want to be disrespected to and talked back to by the event manager, Rebecca ~ have your wedding weekend at the Ridgeline hotel! We had our wedding weekend in Estes Park that was originally planned for 2020 and was postponed to June 2022. I have a large jewish family and have been working two jobs for the past two years to pay for our wedding. I will say, we had 36 rooms reserved for our party (about half the hotel), our rehearsal dinner at Ridgeline, and our farewell brunch at the Ridgeline hotel. Overall, I am estimating that we paid Ridgeline over $20,000 between the events and everyone's rooms throughout the weekend. The weekend went very well, all of the events were smooth and I had been working with Rebecca for over six months to make our weekend spectacular. I paid for my vendors to stay at Ridgeline as they had worked a 12-14 hour day on our wedding day. I had two other vendors stay at Ridgeline, who checked in during the day and no problems with my credit card on file. My photographer, who had worked a 15 hour day, checked into ridgeline on the late evening of our wedding at 12:30 AM in the morning after starting photography on our wedding at 10:00 AM the day before. I had paid for her room with my card on file. The night staff was incredibly rude, would not let her check in, or offer her a room without her putting a card down. My card was on file but the names didn't match and they wouldn't accept it. She was turned away and left in tears. My photographer has been taking our family photos for four years and I was livid about how Ridgeline treated her. I went over to Ridgeline the next morning and asked to speak to Rebecca. She yelled at me saying "how dare I speak to her this way" "it is my photographers fault for leaving" and "this is not their responsibility or their problem". All they had to do was reimburse Shelby for the room. A $250 refund for the amount that we spent over the entire weekend and apologize for their mistake did not seem to much to ask for from me. I am aware that night staff is hard to come by and is less cognizant of policies than day staff. Rebecca screamed at me in front of my guests at our farewell brunch of 60 people. Most people heard and I had some family that witnessed my photographers and the front desk staff interaction. Several people tried to come up to talk to her and explain the situation other than a distressed bride at this point but she wouldn't listen and was rude to everyone. I have over 30 witnesses of this entire event. It was horrifying. I would never recommend her or work with her again. She is a brides worst nightmare and clearly cannot handle when there is a problem. I had 15 vendors throughout my wedding weekend and have been replanning for years. She was the only one out of everyone that was rude and so disrespectful. Mistakes happen at weddings, I encountered several. However, they were all handled with simple apologies, grace, and a solution to fix them. This was the only one that was handled so so so poorly. I will also be emailing upper management about this but I wanted to let everyone else know. If you are a bride or are looking for a wedding venue, room block hotel, or rehearsal dinner/ brunch do not utilize the Ridgeline hotel or Rebecca as their event manager!

Rebecca Sosa at the Ridgeline Hotel made our day perfect. Words can't describe how grateful I am for her, and for the experience she gave us. She was thrown into our wedding half way through our experience due to a shift in staff, and although we have my favorite first impression ever, she is someone I consider a friend! She made every detail our our ceremony and reception perfect, accommodated every request I had to the absolute best of her ability, and the Ridgeline staff provided delicious food and drinks! Our room set up was a dream, and I'll forever be grateful I chose to have the most important day of our lives here. All our guests were comfortable in their rooms, and the pool was SUCH a fun place for the children who attended as well. THANK YOU AGAIN!!!!!

The Ridgeline was such a great place to celebrate the start of our marriage! They were so easy to work with, always willing to answer my questions. The planning and set up was so easy! We also had our Rehearsal Dinner/Welcome Dinner here in another area of the hotel separate from our reception. Such a great experience!

Dana and her staff made our dream come true!!! She was so attentive and understanding throughout the entire process, especially when we changed our date from March to August. She went above and beyond to accommodate all of our family coming in from out of state. The food was delicious and the courtyard was beautiful. It was a dream!! Thank you Dana and team for making our wedding even more perfect!