Horizons Conference Center

flawless with no hiccups. The food was amazing (many guests complimented it). The waitstaff on the day of my wedding was top notch, great service, and very friendly. However, the year of planning leading up to our wedding was nothing a bride should ever have to experience. After we had locked in Temple Theatre as our venue, unfortunately our wedding coordinator had left. We were put in contact with the VP of Horizons Conference Center who would act as our wedding coordinator. Leading up to the wedding, we would have calls with her, and every phone conversation we had she would state incorrect information that she had about our wedding. One conversation, she asked us when we wanted to schedule our tasting (when we had already met with her and had our tasting two months prior). Another conversation, she had the incorrect information on our tablecloths choice, napkin choice, and centerpiece decisions. We had multiple conversations where she had the wrong information down about our wedding and we had to correct her. Even as soon as a month before our wedding, we had conversations with her and she had information that we were doing a buffet meal, and that was never something we considered! Also, she thought we were having our ceremony at Temple Theatre as well, when we have always had a separate ceremony location! I was called the wrong name, I was told that she had everything written down and noted and that she didn’t need the notes we provided, but then the information she had written down was incorrect. I truly feel that every detail was somehow incorrect. A week before our wedding, we still did not have a clear answer on when we could decorate the Temple Theatre. We were told that it’s because Horizons Conference Center can’t control the Temple Theatre events, and it’s completely in their hands to tell Horizons when you can set up. If that is the case, we never would have booked Temple Theatre if we would have known we can’t set up until the day of our Wedding. As a bride I felt incredibly unsettled and not confident that anything was going to be correct for our wedding. During our wedding reception, it came to our attention that the waitstaff did not receive gratuity. We specifically asked during our meetings with the wedding coordinator if we should set out a tip jar for the waitstaff, and were told that it wasn’t necessary, that there is a 20% service charge that goes to them. Well the day of our wedding, we were told by the waitstaff that the 20% service charge did not go to them. I do not want a Bride to go through this experience like I have. Our wedding coordinator had mentioned to us over and over again that she was the only employee managing weddings. While we understand it was the perfect storm of situations because of the pandemic, as a Bride hearing that over and over again does not make you feel comfortable. We repeatedly told our wedding coordinator things that continued to be incorrect in future conversations. If we would've known that we were going to go through such panic, misinformation, and worry during our wedding planning process, we never would've booked this venue.

! Oh my goodness the food!! We went with a plated dinner service and everyone’s meals came out hot and very quickly. Hands down one of the best decisions we made by picking Horizons. You can’t go wrong with them! They really are the best in hospitality!!!

ns. Definitely recommend!

solutions when needed. She asked the questions I wasn't thinking about. I have heard nothing but compliments about the venue, food, and service. 100% worth the money.

ception.

ll for us. The Floral Director puts together stunning decorations and personal floral. We could not have been more pleased with the service and atmosphere they created. The food was fantastic, too! We received compliments all night about how wonderful the reception was, and how beautiful everything looked!

and her staff were wonderful! When I walked into our ballroom and seen what an awesome job they did, I cried. The wait staff were very nice and very attentive to everyone. The food was VERY GOOD. I had a lot of our guest tell me how much they enjoyed the food. The hotel where some of our out of town guests stayed had a shuttle, provided by Horizons, to get to and from the venue. All around good experience for all!

nt above and beyond to make our day perfect. Every person we encountered went above and beyond. Our guests were in awe with the service, entre selection and every other aspect our reception. I can not say thank you enough!

could not have done it without the fantastic staff from Horizons!

worries we had to rest at each meeting. She was an absolute delight to work with. Our guests commented on how wonderful the food, drink and service was. We could not have been happier with this choice of venue and vendor.

during the reception truly surpassed every expectation that we had. Not to mention the beauty of the venue itself. We would not hesitate to highly recommend Horizons to anyone looking for the perfect venue for their special day. Thanks

lped so much in deciding what would be best for our wedding day. We had so many wonderful comments about the food, flowers, and ceremony space. We cannot thank you enough and will definitely recommend and utilize your services in the future!

free "base" items and do not get a ton of upgrades, you get a beautiful venue with amazing staff. Carol was my coordinator, she helped a lot. Food was AMAZING! I hardly had any (unfortunately, even though I swore I would!) but my guests all said it was the best food they have had at a wedding. I used them for flowers as well. I did not like the first ones she showed me, but my bouquet and the bridemaid's flowers were amazing the day of the wedding. They took care of all the decorating which was such a relief for my family and friends who had helped out so much already! I loved it and would recommend them to anyone looking for a beautiful wedding in the Midland/Saginaw/Bay City and surrounding areas.

to work with and my day was beautiful. I would give them my highest recommendation to any bride and groom looking to havae the perfect day!

es for smaller budgets. I looked at some, but fell in love with what we ended up getting, therefore, had to pay a little more. But, they are so beautiful I even framed them and put it in the living room. Would recommend to anyone!

another level that I never could have imaged. I cannot say enough about the decor and how beautiful everything was. My guests had a wonderful time and all I have heard is how great our wedding was. This is not only the decor but the service and food was excellent!! People told me they actually felt like guests and couldn't get over how quickly the staff responded to their needs. These people are terrific to work with and I would recommend their services to any bride looking for a place to get married. Carol was exceptional!!! She coordinated everything with such ease. She responded so quickly to every question I had and worked with us to ease my apprehensions. My wedding day was about us and who we are as a couple and I know I could not have gotten this anywhere else. This is the best and only place to have your dreams come true!!!

edding, the team there was awesome! They were very attentive and wanted to make sure everything was going smoothly before, during and after the ceremony as well as the cocktail hour and reception. The wait staff for dinner were awesome! Very polite! I have nothing but good things for the Temple Theatre staff!

hing to set up or clean up the day of my wedding. Everyone is still talking about how beautiful my wedding was!

k what he wanted to drink. That is just one example of the numerous things Horizons did to go above and beyond for our wedding.

t Horizons treated us like royalty. Horizons was the only venue in the area that I found that offered great service, food, and wedding planning assistance for a great price all in one. They really went the extra mile for us in SO many ways. My Grandmother who cannot walk very well at all had her own special waiter who helped her get her food and took her to her table. He even brought her by our head table so she could see us up close right after we arrived at the reception. The bar had great drinks all night-even remembered a comment I made throughout the process that I liked Midori Sours and they had them especially for me at no extra cost. Nice surprise! We had so many little details for our tables and I dropped of a lot of stuff-boxes and boxes- for them to set up in very particular ways and they completed them all to a tee as if I had done it myself. We also had someone managing our event all night long-checking in from time to time just to make sure we were fully taken care of. Absolutely amazing service. We had Horizons also do our floral and linen which we worked out a quite reasonable price and it was much easier planning the wedding with things bunched together and in one place. One word of advice: If you do plan your wedding here-book any rooms you need at their hotel as soon as possible-they fill up FAST and I did not get to use the free shuttle service as we booked our rooms too late.