Horseshoe Bay Resort

s soon as we booked with HSBR, we were transferred to a venue coordinator. Our venue coordinator was new and didn't know any answers to questions. If someone was new, you'd think they would say 'hold on let me find out' or have someone to shadow. I'm not sure if it was a person issue or a training issue, but she would just answer the questions wrong and/or not go find the answer until I asked about it 2-3 times. She would forget things we talked about/selections we would make. She forgot to tell us a variety of things. Kept getting our contracts and meals and pricing incorrect. It was a disaster. We lost our backup venue space twice because she didn't book it right. You could only ask one question at a time and the responses would always be vague. She would forget to follow up as well, so it was always on me to follow up. The day of the wedding she was hard to find, which ended up landing all back onto my poor wedding planner. We had to call the director in for help with miscommunication issues (I.e. coordinator kept forgetting we had linens included, and didn't tell us the price of food would be the highest price if we picked multiple options, told us water/drink stations were free, then tried to charge us). Luckily, the director fixed a variety of issues for her. We had some issues with guests getting through to book rooms and those rooms showing up on our room block, but as the bride I micro-managed and everything ended up fine there. Long story short, it's a BEAUTIFUL venue and i'm so glad we got married there, but make sure to thoroughly read your contract prior to signing, ask every question under the sun so you're not surprised when it's on your bill, and verify all of your charges at the end!

esort, they showed us all the different venue spots they had to offer and we knew this was our venue. We picked the Horseshoe Bay Yacht Club Falls Point Lawn for our ceremony and the Yacht Club Shoreline Lawn for our reception. It was everything we had been looking for and more. Not only was it as intimate as we wanted, but we also didn't have any fear of random resort stayers walking into our wedding. It was also extremely convenient that the hotel was so close everyone in the wedding and attending was able to stay at the hotel before and after the wedding. While we live in Texas, our families had to travel to make the wedding. So everyone arrived two days before the wedding to catch up and prepare for our actual day. Everyone that worked at the hotel knew exactly who we were and made us feel so loved and taken care of. They went out of their way, not only for us the bride and groom, but each of our guests as well. We also did our food through the hotel as well, and it definitely exceeded everyone's expectations! All of the food arrived hot, cooked perfectly, and mouthwatering and delicious! All of our guests specifically went out of their way to praise the food. They had so many options to choose from and you couldn't go wrong with anything you picked.

they gave us a steamer to steam the bridesmaid dresses and filled it up way to high, someone ended up getting hurt the hot water from the machine went flying everywhere!!!!! The crows nest had to AC for them. Some of of guest didn’t receive their plate of food, which we paid for the set amount of people with the choice beef or chicken with a seating chart. Another big issues was we paid for an open bar and we’re told that they were out of champagne. When I told Vilidian these issues she assumed we were lying about these situations, very unprofessional. We also had a golf cart send off, which the golf cart was stolen at the end of the night it was a mess. Loved the venue, but the management is AWFUL. They also sent strawberries and wine for us the wedding couple to the incorrect room!

ng at one of the most beautiful resorts in Texas! But almost immediately after signing our contract, we noticed a change in the way they treated us. Rachel (who is no longer there) was in charge of doing our contract and basically lied about everything we were able to do, and when we got switched over to Shelly (who is also no longer there) we were extremely disappointed. They completely ignored us until MAYBE a month out from the wedding. Then about a week out from the wedding, they DOUBLE BOOKED multiple villas of ours that we booked a year+ in advance and went around asking people not to come that weekend in order for us to get a place to stay for our WEDDING. On the wedding day, Shelly who was suppose to be there helping and making sure we had everything, was not to be found. No one could get a hold of her, not even her own workers. My wedding planner was astounded at how poorly we were treated. The ONLY time we ended up seeing Shelly that night was when she was touring another couple around our wedding!! They didn’t serve passed wine at dinner, AND THEY CLOSED OUR BAR 45 MINS EARLY! We paid for these services and it was very embarrassing for us in front of our guests. On top of all that, when we were checking out at the end of the weekend, we walked into our room after breakfast to find the maids in there with my wedding dress on the cart along with our entire card box filled with thousands of dollars from the night before. I WILL NEVER RECOMMEND HSBR TO ANYONE EVER AGAIN!! They made our wedding process the most stressful situation ever, and robbed us of not only thousands of dollars of items they did not deliver on our wedding day, but of what could have been our most perfect day. If I did not have my wedding planner and her staff, our wedding most likely would not have happened and I am externally grateful for them! PLEASE DO YOURSELF A FAVOR, AND DO NOT BOOK YOUR WEDDING HERE! It is a breathtaking venue, but they do not care about you after they have received the tens of thousands of dollars you pay. Very expensive place, for almost nothing in return!! I will continue to urge every person who attended my wedding to write a review on their experiences as well, since many were unhappy with their stays as well. 😤😢

d our credit card for the full amount and will not issue credit. They provided no services that we asked for. Our wedding party and guests lost their rooms due to a power outage and they could not accommodate rooms they offered no support. Terrible service. They appear to be struggling financially!

erience. Everything was absolutely gorgeous and the staff was exceptional. If you are looking for a place where you can make a weekend party out of your wedding, HSB is the place! The food was great, service was great, drinks were awesome. HSB was super accommodating when we had to change the date to September from May. We are so impressed with how they responded to the pandemic. Shelley was a joy to work with. A couple of tips: make sure you get all specific decisions or details in writing. Book a suite for the girls to get ready in instead of the bridal suite. Communicate, communicate, communicate! You will love having your day at Horseshoe Bay. There are several "venues" on site to choose from and they have selections that can accommodate any size. We couldn't have asked for a better venue. Thank you, HSB!

ing and took very good care of us the entire night! Lauren S. was a huge help leading up to the big day planning out every detail. She answered all of my questions completely and promptly! The rooms were also very nice and everyone enjoyed staying there. Overall, we are very happy with our stay there and would recommend using them as your wedding venue!

that we met went above and beyond to make sure our day was exactly what we wanted it to be. Christy Monroe was my event coordinator and I cannot say enough positive things about her. I was planning my wedding long distance and she just helped me bring to life ideas that I couldn't even fully articulate. After our reception we were able to meet up with guests at the 360 Club, which was so much fun! Even though the staff at the club had not worked our event, they knew who we were and congratulated us! The next morning we had brunch at the Lantana Grill, which was great because even the few people who stayed elsewhere were able to come dine with us. I know that our family with small children really appreciated the on-site kids activity center (it has a ROCKWALL) and the friendly parrot. Our single friends enjoyed the yacht club pool and accompanying bar! On top of that, the scenery is everything you could want in your wedding photos. Everyone at our reception kept telling us it was the best one they had ever been to. People are still asking me about the mashed potatoes (I never thought I would like tomato mashed potatoes and I ate them all!). 100% recommend!

my clients 1920's model T, and so much more! As a vendor, having their team go above and beyond to make my job easier is so refreshing. On this day we had so many things go off course, including an unexpected call to 911 for a flower girl, and still the wedding started on time, every detail was perfect, the service from the entire staff was top notch, the spicy margaritas were a hit, the food was off the charts and the bride cried after a perfectly executed surprise fireworks show. We love bringing our clients to HSBR because we know they will have an unforgettable experience! We can't wait to work with these ladies again.

tly updated and super chic + boutiquey. They have resort-style pools and amenities, which are perfect for your guests to enjoy all weekend long and make lasting memories. I highly, HIGHLY recommend you choose HSB for your destination wedding. Their staff, holler at Jessica!, is overly helpful and accomodating. 100% yes people and always looking to serve. Trust me, you need to go meet with them and see the property for yourself!

ption and it was outstanding! The absolute best wedding meal I have ever had, no exception. The staff at Horseshoe Bay Resort was excellent in every way and I highly recommend HBR!

beyond in order to give my clients their dream wedding day. She was kind and patient, I felt that she truly cared for my clients and made sure that their needs and requests were heard by HSB. I never felt that she was annoyed or aggravated when we asked questions or made changes. She gave vendors extra time to set up, didn't bat an eye when we made special requests, she event stayed longer on the wedding day to ensure that the event went well. She was a pleasure to work with! HSB is a gorgeous venue and a special getaway from Austin and my clients were able to make a wedding weekend out of staying at the resort. The staff was so kind and helpful and on the day of the wedding, the catering service was flawless! I couldn't have anticipated a better flow for the day. Not to mention that the food is really really delicious! The wedding was a dream and the guests had an amazing weekend! Thank you!!!!

the fact they felt like they were on vacation for our wedding. HSB helped me have my dream wedding in the most beautiful place!

ss! The food was fantastic, which is a BIG WIN in our book! The vendors had an easy time working with the resort as well!

elebrate with us as we tied the knot. Horseshoe Bay Resort was the perfect destination. The resort amenities had something for everyone. Our wedding pictures were stunning on the Lily Lawn lakeside, prime rib dinner was arranged so elegantly on the Whitewater patio and we danced the night away to a local Austin band to top the evening off! Rachel our wedding coordinator did miss a beat. Her attention to detail was on point when pulling together our weekend celebration. The weather gave us a run for our money, but she had a backup plan for everything. Working with their team made planning an out of town wedding a breeze. Many thanks to Bryan and Rachel!

e, chose this location. This venue did not disappoint. The newly renovated Azalea Lawn, pre-cocktails and post-cocktails, Magnolia Lawn, ceremony, and Aster Lawn for cocktails and the walkway to the reception. The Lily Lawn was perfect for the reception! I credit Ryan Jones the Director of Food and Beverages for making it all happen so beautifully. Plus the food was outstanding! Guests that have been to more weddings than you can count, voted it the best food. When we had the tasting, the food was amazing! The chef and his staff are wonderful! To carry that quality for 165 guests is not an easy task. We served the filet and halibut with a few vegetarian. We had 4 events on the property. Our guests loved it as they could be shuttled everywhere. Food was great for all events. The bridesmaids luncheon was at the Slick Rock Grill. This is not a full service restaurant so we selected food items beforehand. The barbecue rehearsal dinner was great at the Whitewater Patio. The Sunday morning breakfast for about 140 was also at the Whitewater Patio so the guests were able to see the beautiful birds! My daughter had flowers sent from a farm on Maui. I recommend you still have a wedding planner even though Paige and Vildan are really nice as there is just too much to do. We could not have accomplished this without Sandra at Picture Perfect Events. When we had a hiccup with rooms, Bryan Woodward took care of it. Our guest were happy with their accommodations. We rented a 3 bedroom condo and the 13 bridesmaids and the bride did there hair, makeup and dressed there. The makeup and hair people were from Austin (as was the band). The condo was right by the Yacht Club. We had a wonderful wedding weekend blessed by God as it was raining on the morning of the wedding but it cleared up just in time! This is a beautiful newly renovated property. All of the renovations should be complete, always keep checking.

and everything went extremely smoothly on the day-of because of her. Every single detail was just perfect. She was extremely accommodating, responsive to emails, and met all of our random requests (and wed had a TON of random requests...). Jessica also helped coordinate everything, and was extremely on top of it and detail oriented (even while on maternity leave -- that's dedication!) The venue is gorgeous, was recently renovated, and is full of fun activities for guests. The food, accommodations, ballroom, and ceremony location were excellent. My only piece of constructive feedback was that it was difficult for many guests to book their rooms. The booking process was confusing. Different front desk staff would pick up the phone and would be confused about our wedding discounted price and whether we had rooms available on our room block. Also -- online booking seemed to be cheaper in many instances than booking over the phone with our discounted price. I believe HSB is currently working on this. Overall, I was over the moon and SO glad I booked at Horseshoe Bay. It's a little pricey, but absolutely worth it. It was the best day of my life.

We even came back here for our HONEYMOON. :) It was THAT amazing! Marble Falls is a quaint little town and the Resort is truly STUNNING. SO many things to do and being there in general is so peaceful. You will NOT regret having a wedding here. There was not one thing I worried about the entire time, the staff went ABOVE and BEYOND for us. The golf courses are perfection and truly something of beauty. PLEASE DO YOURSELF A FAVOR AND HAVE YOUR WEDDING HERE. We cannot wait to go back.

ered as something extraordinary.

ad that our wedding went well. We planned it in less than two months due to my mom having serious health issues, and we live in Seattle, so we had to make most of the plans long distance. From the first day we called and spoke with Vildan Ruiz, we had that kind of experience with her that the universe was conspiring to help everything work for us. She answered almost every time we called, and literally responded within 24 hours if she didn't answer. When we arrived we fell in love with the landscaping, the lake, the limestone circle at the beach for us to stand on during our ceremony, and the vast footprint of the resort that really creates the destination wedding feeling. When we entered the Whitewater Patio we felt like we had magically been transported out of Texas into a villa in Europe. Vildan showed us every other venue within the resort where we could have either the ceremony or the reception if weather didn't cooperate (they were great!), and she transported us around in a Navigator explaining the shuttle and golf carts options HBR offers all guests to efficiently get them between venues. We were treated like honored guests when we were there - they gave us bottled water and complimentary drinks, a tote with an extraordinary amount of information about planning the wedding and a thumb-drive with checklists and menus to help us plan. She even said she would work with the pastry chef on-site to use my mom's red-velvet cake recipe, and recommended a local florist called Cutting Edge that was amazing and also wonderful to work with, and she gave me many stylist referrals for hair and make-up. We knew that we had found the perfect place, and over the course of the next month and a half I spoke with Vildan personally several times a week and swapped emails as frequently. Her communication style made me feel at ease throughout the process, and when we arrived and met the rest of the staff we knew that they all valued excellent communication and amazing service. I did not need an additional wedding coordinator at all. So when the the saddest thing happened on Friday night - my sweet mom had a stroke in her room - I never even had to think about how HBR would react, I just knew they would handle it well. My mom's wit and charm were not affected by the stroke, so we were able to move our timeline up and get married in the hospital beside her bed, with her conscious of every minute. We didn't want my mom to think for a moment that she had affected our wedding day, so after we spent time with her at the end of our ceremony, we came back and had the full wedding we had planned at HB. We had to cancel the stylist, and as if she hadn't already done enough, Vildan graciously offered to do my hair, and it was beautiful. The dinner was amazing, and Vildan and the team did all of my decorating for me. My guests all raved about the dinner, and we felt so cared for by our banquet captain that my husband and I both hugged her simultaneously at the end. Everyone who attended was amazed by HBR, and I feel like it's a sacred place for me and my husband. We are already planning our anniversary (or sooner!) trip, and want to tell everyone how special HBR is. I STRONGLY recommend it from the bottom of my heart!

clients and vendors are happy. They will bend over backwards to meet your needs, AND do it with a smile on their face. I recommend HBR to all my clients looking for a beautiful place to get married where all their guests can stay on site. The food is out of this world delicious and the setting is unbeatable. We highly recommend HBR and would be happy to share more of our experiences with anyone considering it for their wedding venue. Crissalane Disch Events- Coordination, Floral and Lighting