Hotel Albuquerque at Old Town

r in law. They chose to host an event that would be more lucrative for them than the wedding of a native Albuquerque family. Legal documents mean NOTHING to them. Their word is worthless. It is disgraceful and despicable to do what they did to my family JUST THREE WEEKS before the wedding. They chose to double book the same ballroom for the same night—then offered my family no reasonable or appropriate alternative option. This is not a “one off”. We heard from others in the city while we were there for the wedding that they’ve done this repeatedly to other families. It is unconscionable to me how HERITAGE HOTELS act as if they are above the law!! Shame on them for treating people this way! I’m sure the President and owner of these hotels would NEVER allow this to happen to their loved ones. Disgusted doesn’t even begin to describe my feelings.

que’s callous and uncaring staff informed me that they had booked our ballroom for another more profitable event, seven months after we signed a legally binding contract to reserve the ballroom. They offered no reasonable recourse - falsely “offering” a room which was only intended for 150 people, cramming more guests per table than comfortable or safe. When we explained how devastated we were, the Heritage Hotels President challenged us by repeatedly saying, “sue me” - which we are navigating now, but nothing will compensate us or our families for the stress, sadness, and betrayal of Hotel Albuquerque. My most important day was ruined by selfishness and desire for profit, and the courts only offer so much for consumers against big organizations such as Heritage Hotels. Throughout the legal process, Hotel Albuquerque has refused to show good faith and continues to bully me and my family, forcing us to endure an arduous legal battle. Hotel Albuquerque continues to withhold our deposit, despite the fact that they were the ones who cancelled the event, causing severe financial and emotional strain. A beautiful time in my life became tear stained and completely sleepless, as my focus was forced away from meaningful details to a lawsuit. My only choice now is to tell our story as many times as possible to as many people as possible so that others can avoid the heartache my family suffered. This ballroom issue was obviously a huge and unforgivable action. The ballroom is the heart of my issue with Hotel Albuquerque. I will add a few issues I had with planning as well, just in case this was unconvincing: 1) The wedding coordinator was unorganized and would not email back within 1-2 weeks (I had to follow up almost every time). At first, we were impressed by the person who was marketing the venue to us- but once the contract was signed, we were quickly passed off to a disinterested and uncaring staff member. 2) The staff were unaccommodating for small requests (my partner and I are both active duty, and hotel ABQ would not work around our deployment schedule to plan a tasting… also, my grandmother can only eat well done steak, it took a week or two for us to fight for one well done steak) 3) The food (we finally attended the tasting just a few weeks before the “wedding” that didn’t happen) was below average especially for the price 4) Overall, since I have now unfortunately had the experience of working with all levels of Hotel Albuquerque and Heritage Hotel Staff, from coordinator to President the customer service is abysmal. Double booking a venue could be rectified many ways (i.e. by offering another hotel within Heritage Hotels or offering money to move the event elsewhere - something other hotels do when this issue arises), but Hotel Albuquerque didn’t have the decency to rectify the chaos they caused. They continue to make our lives miserable. 5) Since this has happened, we have spoken with members of our ABQ community and within just a few days already heard of two similar instances of Hotel Albuquerque choosing profits over couples looking to get married. Do yourself a favor, save yourself the heartache/headache, go literally anywhere else.

ur reception room to accommodate a larger, more profitable event—a blatant breach of their own contract. Their “solution” was laughable: they tried forcing us into a smaller room limited to 150 guests when they knew we had 200. When we expressed concern about their solution and said it wouldn’t be suitable for us, the Heritage Hotels President challenged us to sue him. Needless to say, we rejected their offer and demanded our deposit back. It’s been over three weeks now, and they still haven’t returned it, forcing us to seek legal assistance. Hotel ABQ’s lack of respect and professionalism has been nothing short of baffling and scammy. Me and my family lost sleep, time at work, and endured financial strain to salvage our special day at an alternate location. If you value your wedding or really any event you’re hosting, avoid Hotel Albuquerque and any Heritage Hotel properties at all costs. Their conduct toward us has been disgraceful and disrespectful. PLEASE Save yourself the nightmare we endured.

rque on the 2nd of September. I regret to inform you of our negative experience.       We had a total of four different wedding coordinators throughout the 9 months we were engaged and had decided on this venue. That means we had a different coordinator every two months. The day of the wedding during the reception and cocktail hour our coordinator was nowhere to be found; she did not pick up any calls and I had guests coming to us for answers, so instead of enjoying our time we had to spend it directing people and explaining. At the time of the cocktail hour, we were introduced to Jose Sanchez, he was the most help during this but even the supervisor at Hotel Albuquerque didn't know who he was and questioned him in front of us.       We had many meals not served and two of our children's plates with dietary restrictions were not provided. Our kid meals which were hamburgers were served raw/severely undercooked that they had to be returned resulting in our kids eating last and not with the rest of the guests. These are meals we paid our hard-earned money for, so for them to not be readily available when the rest of the meals were handed out was very disappointing. We had guests complain that their cake slices disappeared when they went to dance for a few minutes. I am not saying the cakes needed to be left out all night, but I had family who did not even try the cake. Our guests informed us that many plates and glasses were removed before finishing and when they questioned the waiters and waitress' they told them they had another event.       Family and friends stayed at the hotel and even that came with issues. My sister-in-law who lives in Albuquerque wanted to stay with her family in the hotel to enjoy herself at the party. They reserved room number removed , they have three young children, and the neighboring guests were having very loud sexual intercourse that prevented my family from enjoying the rest of their night. Overall, we were disappointed in the service we received. It felt like there was more importance given to the other wedding that day, which is ultimately very sad. We were so disappointed we decided against staying for breakfast the next day. We have friends getting married next year and they have asked us for our opinion and although the venue is beautiful our experience makes it difficult to recommend.