Our wedding was absolutely beautiful, and we couldn't have been more happy to have held it at the Hotel Du Pont. Our guests are still raving about it being the best wedding they've... ever been to. All that being said, as the bride, I felt there were many many things we loved about it, and quite a few things that could have been improved upon. The first, being that our wedding coordinator changed 5 times from the time we booked, 2 of which we were told about, 3 of which we were not. Because of this, we found communication to be lacking, especially given the coronavirus outbreak, we thought that it should go without saying to keep in touch with your clients who have imminent 2020 weddings. However, we did not hear from the Hotel for several months, and by June, I reached out to who I thought was our 4th coordinator- only to have our emails never responded to. It took quite a few emails before Sandy, our fifth and final coordinator caught that we were not being responded to and informed us she was taking over our wedding. I loved having Sandy handle our wedding very much! I think she is amazing, but we could not shake the feeling that they should have been more on top of reaching out to remaining 2020 brides with securing back up dates without any prompt from us, and this did not happen. Maybe that's overreaching for us since they were of course short staffed. When it came to changing the wedding to maintain the proper restrictions- it felt as if overall, the hotel was very prepared to accommodate us which we appreciated so much, but there were several things that were done on the day that we were not clearly made aware of. For the ceremony, we felt that we were told that friends and family would be separated. Apparently, there were no chairs at all for friends, leading to many people attending a black tie wedding standing, which I did not like at all, and did not feel this was communicated clearly to us or we would have absolutely not allowed it. I brought the escort cards/menus with me, and was going to put them in the appropriate places to ensure my seating chart was correct, and was convinced to give it up to the banquet managers to sort out, and assured it would be done correctly. My parents and my husbands parents tables were completely backwards, meaning my parents and husbands parents had their backs to the dance floor, rather than facing it. 2 guests' menus from a completely different table were placed at the head table, directly next to my husband and I , rather than our bridesmaid and groomsman who were to sit there. We were told at our details meeting that my husband and I would have use of a car to take us to pictures, and we arranged that several groomsman would take the wedding party. I found out in the lobby that there was no car to take us to the site, which was incredibly frustrating. The brunch that we hosted was missing 2 menu items that were given to us on the original menu at the time of booking by the first coordinator we had, and there was not enough food at all. I also found there was not enough food at the getting ready rooms at all either. Overall we would not change where we had our wedding, but the execution of the details was not where we wanted it to be for our event. We still loved having our wedding here, and like I said, we would not have changed it for the world. Sandy was amazing at answering questions we had and maintaining our expectations throughout the pandemic, and we would choose the DuPont again.