HOTEL DU PONT

ll of our nerves! She truly was so amazing to work with and made sure everything was taken care of- from the details that we would have never thought of to the big stuff - she truly made everything perfect. Alisha truly made our day perfect and beyond what we dreamed of!

than we ever could have imagined. Her patience, kindness, and guidance were so helpful throughout the entire process. Shellie listened to every detail, big and small, offered thoughtful suggestions, and helped us navigate decisions we didn’t even realize we needed to think about. Her experience and calm confidence made the planning process feel effortless — especially during moments that could have easily become overwhelming. We truly had our dream wedding and she played a big role in that! There is not one thing I would change. I want to relive it over and over again! We are so grateful for the care and intention Shellie and the hotel staff brought to every detail.  Everything flowed so seamlessly, and we know that was because of all the hard work happening quietly behind the scenes. Our experience overall at Hotel Du Pont was phenomenal and everyone truly went above and beyond. From Bruce our driver, to Frank one of our bartenders, Gary one of our servers, to Chris serving us in the morning (and so many more!). Everyone was kind and sweet and the service was incredible. Thank you for helping us create memories that will last a lifetime.

member of the staff went above and beyond to make our day feel special, and we truly felt taken care of from start to finish. The venue itself is breathtaking—timeless, romantic, and rich with character. From the stunning ballroom to the intimate spaces for photos, every corner of the hotel became the perfect backdrop for our day. The food was exceptional, the service was flawless, and everything ran seamlessly. Our guests are still raving about how beautiful the venue was and how smooth the entire experience felt. We couldn’t have imagined a more perfect place to celebrate such an important moment in our lives. If you’re considering the Hotel Du Pont for your wedding, don’t hesitate—it’s everything you hope for and more. We are beyond grateful for the unforgettable experience and memories that will last a lifetime. Also want to give a special shout out to Shellie the wedding coordinator there! She is absolutely fabulous! 

n of details to the overall lack of initiative and accommodation given the summation of the cost and meaningfulness of the day.  Throughout the last year, we have been working with Jessica Tracz who was assigned our wedding; she only managed to further complicate our lives and plans while somehow managing to increase expenses by thousands of dollars on our end due to her incompetence and lack of accountability which she refused to help navigate or mitigate. Not only were her emails teeming with attitude, arrogance, and ignorance, but they were few and far between ultimately leading to her single handedly giving away our rehearsal dinner space which led to us having to scramble to make other plans and foot the bill for additional guest transportation. We were promised in writing that we could rehearse in a different space that Jessica would set up to emulate our actual ceremony room, but upon arrival, she was not there, and the space was set up for a conference. Again, we had to scramble to make it work. Throughout our time planning, we were both in a constant state of stress due to Jessica’s emails that were both sparse in appearance and information. While trying to maintain our full time jobs with fidelity, a feat that Jessica most certainly proved to be impossible for her to the point where I had to email her as I do my students, she still showed a lack of responsibility and basic kindness. Beyond Jessica’s malfeasance, the entirety of hotel DuPont treated us as second class citizens because we did not do our full wedding at their site. To our disappointment, using Hotel DuPont for just the rehearsal, room block, after party, brunch, and ceremony was not enough to garner the time and attention worthy of guests who included the big money getter: the reception. This clearly sorted us into the “less than” pile and landed us with an underperforming, new wedding planner which became the undoing of our plans. These feelings of unworthiness persisted throughout our experience with guests touring the space we were in while we were doing our first look and reciting our vows even after our photographers asked them to move or whisper. The employee leading the tour declined to acquiesce and took their time loudly showing the group the ballroom; It was so special to hear all of the thoughtful words he had to share about our lives as a random person’s voice echoed around us about the options available to the potential bride and groom, should they choose to book the entire wedding exclusively with DuPont, of course. Hotel DuPont can continue to ride the coattails of the venue’s historical significance and esteemed guest list but know that DuPont’s specious, sneaky, and greedy actions do not make the hotel rooms cleaner, nor the showers less caked with sludge and hair. It does not make the wedding planners more competent or kind as they write emails using lines like “per my last message” after breaking promises. It does not make your employees more thoughtful as they knock on guest doors at 9:30 to see if they had checked out so they could flip the room though contractually checkout is at noon. It does not serve Hotel DuPont to live in the deficit mindset of “we can because we always have” because with service like this, eventually you won’t.”

bout it!), and the rooms are truly incredible. Every detail felt thoughtful and elegant, and the entire team made the day run seamlessly. It was the best weekend of our lives. We couldn’t have imagined a more perfect place to celebrate our wedding. Thank you to the entire Hotel Du Pont team for making it all so unforgettable!

tayed throughout a long weekend there and the staff is second to none. Always wanting to help, always with a great attitude, always being where they need to be and always knowledgeable about whatever questions you may have. We had 200 of our closest friends, family, loved ones, etc., and even 6 months later still here about the best wedding they've ever been to. Yeah, we're fun people so we had something to do with it, but the venue was easily the headliner here and I could not imagine having my wedding elsewhere.

sure we were taken care of from the start. The venue is so beautiful and speaks for itself- I felt like I didn't even need any decorations. The entire event was incredible from start to finish all thanks to the staff and their dedication to detail. I felt very comfortable with HDP knowing that my guests were going to be taken care of.

he hotel, they were able to stay put and be taken care of for the rest of the weekend, but there were enough spaces to be somewhere different for all of our events. The bars at Le Cav and The Green Room were perfect gathering spaces for our guests throughout the weekend, and everything from the cocktail hour and reception in the Gold Ballroom, to the after party in the Christina Room, to the brunch in the Du Barry room was perfect! We worked with 2 other coordinators briefly in the year and a half leading up to our wedding before Shellie took over, and we are so glad she did. She was able to accommodate all of the small requests that made our day run smoothly and feel like us, and overall was just a pleasure to work with - very responsive with all of our questions along the way! She was especially helpful with accommodating us with additional space to get ready when the Currie salon closed effective immediately one week before our wedding. All of our guests are raving about the grandness of the venue, the food, and how much fun they had. We can't wait to come back for weekend trips for years to come, and hope we get to be guests at a wedding here - one night wasn't enough!

vision for the day even better than I had imagined. The food, the drinks, the services were all amazing. I felt like a princess. In addition, the venue is has stunning architecture and elegant interiors. The inclusive packages, customizable options, and accommodating staff were all exceptional and truly made my experience unique, especially with their attention to detail and luxury they provided. If you are looking for a wedding venue, the choice is simple: The Hotel DuPont.

Room, which held our 220 guests comfortably and was just a winding staircase away from the iconic Gold Ballroom, where our reception unfolded. Our 12-person band performed on a stage at the rear of the ballroom where we had plenty of space for dancing, which made for a fun night of entertainment and mingling with guests. The high level of professionalism and service provided by the staff at Hotel DuPont stood out not only to my husband and me but also to our guests. With every single interaction, the staff was attentive and made people feel special. We felt like we had stepped back in time! Our guests also raved about all the dinner courses, the variety and presentation of food and drinks at the cocktail hour, and brunch the next morning. From day one, we knew we were in good hands with Shellie. She was so knowledgeable, responsive, flexible, understanding, and always pleasant! She was available every step of the way, even for last-minute changes. She and her staff used their extensive experience to make our wedding day perfect. Most of our vendors had worked at the hotel in the past, and with each other and Shellie, making planning the wedding easy and the day of logistics seamless. It felt like a well-oiled machine! My husband and I have so many wonderful memories of our wedding and cannot recommend Hotel DuPont enough. We look forward to celebrating our first anniversary at the hotel and enjoying the delicious wedding cake we had at our reception.

with grace and professionalism (and we had a few odd ones). A+++

s, ascetic and smell - and that was just the lobby! From the ballroom to the bridal prep rooms, we could not believe this stunning location was in our backyard. My daughter knew this was her venue. We secured our spot quickly, not only for the beauty of the venue but for the people who filled it. Every individual we interacted with during the planning process at Hotel DuPont made us feel like we were their only wedding on the calendar. Shellie and her team were top notch, and did not miss one detail. They were professional, communicated quickly and effectively, and they made us feel like lifelong friends. They took such great care of us! Even with the inevitable hiccups you face during wedding planning, we always felt in good hands and supported by the staff at Hotel DuPont - they were there for a quick phone call, welcomed in person meetings and answered every email no matter the topic! The day of the wedding was a literal dream because of all the dedication and work Hotel DuPont put into my daughter's day. Every bite, every sip and every detail was made to perfection - they took our ideas, vision and crazy call outs to heart and made the day flawless. The quality of service from bar tenders, to servers, to even the staff behind the desk treated that day as if it was the biggest day of their lives. The weddings was back on June 22nd and it has been a month since we celebrated and we still receive messages and phone calls reminiscing about how beautifully breathtaking Hotel DuPont was. Family comparing the ballroom to what you see in movies and friends sharing how much loved the old world elegance that is Hotel DuPont. By choosing Hotel DuPont to be the backdrop for my daughter's wedding was the best decision we made. The quality, elegance and service you receive through from DuPont will not go unnoticed by guests. We have not one regret or missed wish when we look back on the planning phase and that is all thanks to the incredible and talented professionals at DuPont.

l the wedding was from family and friends months later!! From start to finish, the entire staff, most especially Shellie and Jacob could not do enough for us. In fact, they went above and beyond. Our family checked into the hotel the Thursday night before the wedding and had dinner at a local restaurant. Shellie, went to the restaurant prior to our arrival and had a bottle of champagne waiting for us ! The entire staff of Hotel DuPont was extremely warm, friendly and welcoming to our family. All of our guests who spent the night or weekend also told us how wonderful the staff was and also how beautiful the hotel and rooms are. The food was absolutely delicious and the waitstaff did an excellent job serving 200 people. My daughter and her husband did a take on the "moscow mule" for their signature drink and named it the Kiev Mule as tribute to my Ukrainian heritage. Shellie and her staff surprised us with Ukrainian Vodka ! It was such a thoughtful gesture that we will fondly remember forever. Thanks to Hotel DuPont and everyone involved in planning the entire weekend, our daughter's wedding could not have been more perfect!

as attended to , every food choice was superb and the service staff provide the highest quality of customer service, Our wedding package was all inclusive and worry free. We continue to receive the highest compliments on the wedding from our guests and we couldn't be more thrilled. When you are searching for a wedding venue for that special day, look no further than the Hotel duPont, a jewel!

ediately. Courtney was so professional and helped in every way. I would absolutely recommend this hotel for a wedding. The whole weekend seemed like a fairytale. Not once did they ever say we couldn’t do something, the word no was never used. It actually did surprise me, because whenever I asked for something they said yes and I don’t mean a glass of wine or any like that during the reception. I mean leading up to the reception. If I asked, can I switch something around it was sure! If I asked can we use candles it was sure. We never went to a wedding there before so we had no idea how the food would be. My daughter decided to have fillet and I was very nervous about 190 fillets coming out. I just want everybody to know do not worry it came out to perfection. Everybody was telling me that the food was delicious. I thought maybe ours was just delicious because we were one of the head tables. My neighbor who has had several weddings herself because she has 5 daughters. She said she eat everything on her plate because it was so delicious. The wine was perfect and the service was impeccable! Gosia was the head waitress for us, was on point all night and also for the brunch the next morning. We really could not believe that she brought around water to the tables along with everything else that night. I always feel bad about asking for it at weddings because they have so much to do, never once did I have to ask for it and neither did my guests. If my water glass was empty they filled it. Thank you so much Hotel DuPont!!

all day. The communication and staff at the Du Pont absolutely made our wedding special beyond belief. Courtney persistently checked in with us and ensured my wife and I were kept up to date and had everything we needed. The wedding packages are customizable and can be manipulated in a way that meets your desires. We mentioned including our sweet dog into the wedding and The Du Pont welcomed this idea and even had a welcome treat in our room ready for our arrival. The food was tremendous. We opted to host a brunch the next day and the guests could not stop talking about how wonderful it was. Would we host our wedding here again? Yes. A million times over and over.

first consultation to my wedding day. Courtney and her team were so friendly and accommodating with multiple site visits, mock-ups, and rental orders. They were always flexible and able to adapt to any request made by me or my planning team. The Hotel DuPont also offers first class guest experience! The Hotel’s food was incredible, and all of my guests raved about the food in the cocktail hour, the reception, after party, and the sendoff brunch. I’m so happy with my total wedding experience from planning through my wedding weekend and highly recommend this location for any bride in the Greater Philadelphia region.

m our first meeting until we loaded up our car on Sunday, everyone went above and beyond to make us (and our guests) feel special. They even shuttled my grandparents to Church on Sunday morning - how sweet is that!

ading up to the wedding they were ALWAYS available to help us with anything we needed! From start to finish everything ran so smoothly! The food was amazing, the staff was incredible, and we received wonderful reviews from our guests as well. It was truly the best weekend ever!

venue speaks for itself. The food was beyond spectacular and Executive Chef Patrick D’Amico’s artistic flair created delectable cocktail hour hors d’oeuvres and magnificent main course entrees! The staff was very welcoming and accommodating to us and our guests. Spark’d Creative made a delicious signature raspberry pound cake that was quite literally the icing on top of an incredible evening. We truly appreciate the Hotel DuPont’s efforts to create our June 2022 dream wedding experience! Cara & Ken

venue is absolutely beautiful. We will definitely be going back for our year anniversary! :)

he joined the team, and we can not thank her enough! Her and her team were incredibly professional and kind, they made us and our families so special from start to finish. Jamie responded to every question and concern immediately - and even helped us decide on parts of our wedding look from linens and florals to floor plans. We adore her! Our wedding at the hotel was beyond our wildest dreams, it was simply STUNNING. Beyond that, hosting most of our wedding there was a breeze. Guests were blown away by the beautiful rooms and enjoyed having everything (except our ceremony) on site. Everyone loved the hotel, the reception, the after party, and brunch hosted at the hotel. The food was fantastic and our cake was to die for! We loved our experience from start to finish... we would do it again if we could!

nue as you can host all of your events in one location with guests just going upstairs once the night is over! We had our rehearsal dinner in the Odessa/Newark room which carried over into the Le Cav bar for a welcome party with out of town guests on Friday, our wedding reception in the Gold Ballroom on Saturday night, after party in the Christina Room, and our Sunday morning brunch in the du Barry room. The whole weekend was absolutely perfect and I still think about it everyday. From our initial meeting-Jamie our wedding coordinator were fantastic and so personable, organized and detail oriented. She was always quickly replying to all of my questions surrounding our big weekend. Everything leading up to our wedding went so smoothly and the food/wine/cake tasting was probably one of my favorite nights ever!! Jamie made the event planning process so stress free and fun! Once the wedding weekend came-all of the hotels staff was excellent and so accommodating making sure all of us and our guests needs were met. Breakdown of things for the weekend: Rehearsal: in the Odessa/Newark rooms. Great location tucked away in the hotel for an intimate vibe! Staff did a great job assisting our guests to the location. We loved our signature drink (vodka, champagne @ fruit blend), the stationary displays and the food served as well as the open bar! Great spot for an intimate dinner. The bridal and groom getting ready rooms: filled with natural light and the perfect getting ready spot! Lots of space for hair and makeup artists and ability to setup tables for food/drinks for bridal party Cocktail hour: delicious and abundant food with passed bites and stationary displays. Well stocked and staffed bars with no bar bottleneck.. Reception: beautifully setup by hotel staff!. Delicious food, the best I’ve ever had at a wedding. the wine with dinner was an elegant touch as well. The guests also loved that the bar remained open throughout dinner service! The wedding cake (we picked the pink champagne) was moist and delicious. One of our and the guests highlights was the coffee service & hotel du pont macaroons. Chris made sure me and my husband had a drink and food throughout the whole night and made sure all of our needs were attended to. After party: Christina room was such a cool spot for the after party! The staff again did a great job at the bar and the flatbreads were ordered were delicious and different (I.e. Gorgonzola and fig, etc) they even brought over our leftover desserts from our reception for guests to snack on as well Brunch: in the du Barry room. The food and staff was outstanding again! Very attentive and making sure everyone’s glass was filled and that they got enough to eat. Guests loved the Sunday am brunch so everyone could discuss the previous night and catch up with each other/say hi to their newly made friends! Chris, Auggie, Jamie & Amalia were behind the scenes the whole weekend making sure everything went perfectly and I can’t thank them enough for creating a seamless weekend. Every guest we’ve talked to said it was the most elegant and fun wedding they’ve ever attended and my parents and my husband & I feel the same!! Can’t thank you enough & we hope our friends choose hotel du pont to get married at so we get to go to another wedding here!!

step of the planning process seamless. They covered every detail and provided me with so many wonderful options. The hotel itself is just absolutely breathtaking. It’s timeless and elegant. It was also really nice to have the ceremony, reception, and guests stay all in one place. Thank you to the Hotel DuPont for making our dream wedding a reality

e wedding reception, an after party and a brunch, and each of them was special and perfectly done. The food was the best I have ever had at a wedding and the service was wonderful! I was concerned about both of these elements as the Omicron wave was at or near its peak and every venue was having difficulties with employees falling ill and out with Covid, and supply chain issues that effected food offerings. None of these difficulties were evident for any of our events at the Hotel DuPont! They handled everything with seeming ease. There were many new employees but they were all very well trained and could not have been more helpful. Our every need was attended to. A special thank you to Sandy our wedding coordinator and Aggie the banquet manager who pulled everything together to make our experience fantastic and second to none! Their confident, friendly demeanors were well appreciated as I know we were one of 3 weddings they both had to work on that weekend. They should have been frazzled but were delightful and helpful. We truly felt like we were the only focus for them and that is not an easy feat. The venue of course is stunning, old world classy and authentic, and the rooms were also beautiful. We would highly recommend the Hotel DuPont to any bride.

ever been to. All that being said, as the bride, I felt there were many many things we loved about it, and quite a few things that could have been improved upon. The first, being that our wedding coordinator changed 5 times from the time we booked, 2 of which we were told about, 3 of which we were not. Because of this, we found communication to be lacking, especially given the coronavirus outbreak, we thought that it should go without saying to keep in touch with your clients who have imminent 2020 weddings. However, we did not hear from the Hotel for several months, and by June, I reached out to who I thought was our 4th coordinator- only to have our emails never responded to. It took quite a few emails before Sandy, our fifth and final coordinator caught that we were not being responded to and informed us she was taking over our wedding. I loved having Sandy handle our wedding very much! I think she is amazing, but we could not shake the feeling that they should have been more on top of reaching out to remaining 2020 brides with securing back up dates without any prompt from us, and this did not happen. Maybe that's overreaching for us since they were of course short staffed. When it came to changing the wedding to maintain the proper restrictions- it felt as if overall, the hotel was very prepared to accommodate us which we appreciated so much, but there were several things that were done on the day that we were not clearly made aware of. For the ceremony, we felt that we were told that friends and family would be separated. Apparently, there were no chairs at all for friends, leading to many people attending a black tie wedding standing, which I did not like at all, and did not feel this was communicated clearly to us or we would have absolutely not allowed it. I brought the escort cards/menus with me, and was going to put them in the appropriate places to ensure my seating chart was correct, and was convinced to give it up to the banquet managers to sort out, and assured it would be done correctly. My parents and my husbands parents tables were completely backwards, meaning my parents and husbands parents had their backs to the dance floor, rather than facing it. 2 guests' menus from a completely different table were placed at the head table, directly next to my husband and I , rather than our bridesmaid and groomsman who were to sit there. We were told at our details meeting that my husband and I would have use of a car to take us to pictures, and we arranged that several groomsman would take the wedding party. I found out in the lobby that there was no car to take us to the site, which was incredibly frustrating. The brunch that we hosted was missing 2 menu items that were given to us on the original menu at the time of booking by the first coordinator we had, and there was not enough food at all. I also found there was not enough food at the getting ready rooms at all either. Overall we would not change where we had our wedding, but the execution of the details was not where we wanted it to be for our event. We still loved having our wedding here, and like I said, we would not have changed it for the world. Sandy was amazing at answering questions we had and maintaining our expectations throughout the pandemic, and we would choose the DuPont again.

rious hotel rooms that your guests will love, to the best food ever! Thank you to Susan, Tara and their team. We are so happy that we chose the hotel for our wedding!

ood was great and cake was yummy! One even told me that it was the best cake they've ever had! However, all this came with an emotional price. Granted the hotel had staff transitions. Regardless, here are the wrongs: rooms for my guests were not readily available by check in time (delay time for almost an hour), bridal room arrangement was incorrect (different from what was agreed upon), food for lunch at the bridal room was not served at the time agreed upon on contract, the number of our hotel room blocks were incorrect (corrected with only a month left), and biggest headache of all, ALL of the wedding finalization details were sent to me JUST 3 DAYS prior to when full payment is due (contract said that it would be sent to me "no later than 30 days prior to my event date"). Communication was very much lacking with some emails left unanswered or forgotten. After all this experience, is it still worth it? For my guests, yes. For me, who planned the whole wedding, maybe not.

all she worked with my now Husband and I to make sure we had the perfect day, and made sure we got everything we wanted. Hotel DuPont is absolutely gorgeous, and I would highly recommend it to anyone who is starting to plan their wedding. The Gold Ballroom is beyond stunning, and perfect in every way to have your reception. Not only was Susan amazing, but the staff was wonderful as well. They were beyond helpful on the BIG day and made sure myself and the Groom had everything we needed. Thomas and I got married on January 20, 2019 and people are still taking about the wedding. I wish I could do that day all over again, and everyday at that!! Thank you Susan for making Thomas and I BIG day absolutely wonderful and perfect. Lets do it again!!

manager with the hotel and she was beyond amazing. She never pressured us or tried to force any decisions on us. We came back for a second time and Susan was just as delightful as the first! We decided to book the hotel for our August 2018 wedding. From the time we booked the venue, leading up to our wedding day, Susan was extremely helpful! She answered every email and every question we had consistently. She always made my husband and I feel at ease and we never stressed out. When we went in for our food tasting, Susan made sure to dedicate extra time with us to confirm some details. The food tasting was perfect and the chef and kitchen staff are incredible! The week leading up to our wedding, we increased communication between us and Susan and together finalized all items. Susan made sure to contact our vendors about a week prior in order to coordinate and set everything for us to not have to worry about anything on the day of our wedding. When it came to our hotel block, this went seamlessly. Any of our guests that stayed at the hotel had zero issues booking rooms. The weekend of our wedding was completely flawless due to Susan and her team! When we checked into our hotel room for the weekend, the entire staff made us feel welcomed and special. The morning of our wedding, they had the bridal suite and the groom suite ready to go for us first thing in the morning. All day getting ready, the team at Hotel Du Pont continued to go above and beyond to make my husband and I have the best day of our lives! When it came time for our ceremony, cocktail hour, and reception, everything went perfectly. Susan was there to ensure all logistics ran smoothly, and the main captain of the dining room was there all night with us to make sure he and his staff executed all wedding details flawlessly. We were completely blown away with our wedding! Our guests had an amazing time. Everyone was raving about the hotel, decor, food, everything. Our wedding was the more incredible day of our lives and it is because of Susan, the entire staff at the hotel, and the beauty of Hotel Du Pont that we are forever thankful for!

es in Philadelphia. All of them did not compare to the value, service, style and elegance offered by this classic American hotel. After the hustle and bustle of the wedding, including an after party to 1 AM, it is comforting to walk across the lobby, push a button and retire to a swanky hotel room. Also, the hotel provides rooms for the bridal party to get ready for the big event. My daughter raved about the wedding night bridal suite. We had brunch in the Green Room the next day. It was a wonderful event managed by Susan N., a very capable wedding coordinator. My niece now wants her wedding there. And I have to give a plug to the FM Band, the best in the Philadelphia area. They, combined with the Dupont, will deliver the memorable event you wish.

in the area. Second, the food was amazing - filet and crab cakes for our guests - our dessert presentation even came with a flambe and dance from the hotel staff to present. I would highly recommend this venue to anyone interested in having a reception that will stand out and have your guests talking about it for years to come. Susan was very helpful with picking out food/appetizers, also with details for the reception and making sure that things kept moving the night of. Overall, the staff was extremely friendly and always ready to help with any request. The hotel rooms were also very large, clean and unique. If you decide on Hotel Du Pont I can assure you that you will not be disappointed!

impeccable dining and bar service had our reception go off without a hitch. We were able to add a third bar, extra bartenders, and had people passing out wine during the cocktail hour, helping to ease the post-ceremony rush. Right before the salad course, my lovely bridal party "iced" my husband and I and the hotel staff chuckled and let us enjoy the moment before bringing out the salad course - a type of consideration that cannot be taught, but only comes from years and years of experience. We also had a flambe presentation, which wowed our guests. In addition, I did not want a traditional cake and their pastry shop delivered beautifully decorated cupcakes for us! We had an after party, where the staff seamlessly moved the leftover cupcakes, coffees, and desserts into the room and artfully arranged them. When my husband and I finally made it back to our honeymoon suite, all our gifts, cards, and a surprise mini cake for us to keep had all been moved there. We had no issues getting into the room at all. Brunch the next morning was just as brilliant as the rest of the weekend had been! Because the Hotel does such a fantastic job with the weddings, this is an extremely popular venue during the wedding season, leading to a few problems with using this hotel for the hotel block. Ours was the third wedding that weekend (we got married on a Sunday) and two other weddings had used the hotel for their room block. Five weddings, with the hotel booked to capacity, led to sluggish valet service and a three to four person queue at check in/out. Also, we chose to not pay for valet parking if guests did not stay at the hotel - a fact that some of our guests did not understand and complained to the hotel about. Valet parking IS included, if the guest stays at the hotel. Additionally, and this is key, in order for guests to receive the wedding block rate, they MUST CALL to book their room and MENTION the wedding BY NAME. In this day and age, talking over the phone seems scary and a little dated, so some of our guests did not do this and booked online anyway. Hopefully, the hotel will fix this for the next wedding season, but for now, if you chose to go with this amazing venue for the hotel block, you will need to let your guests know that they need to call. Or do what we did and compare the reservations in the block with your guest list and ask to move people into the block. Overall, our wedding was beautiful and went smoothly - all due to the fantastic planning done by Susan. The banquet captain, Peter, made sure the reception was executed tastefully and at an old world level of service. Staying at the hotel is where some of our issues were, but I can understand those issues. The hotel could use some extra hands during busy wedding weekends, but overall it was an exceptional experience!

ceived. I booked a block of hotel rooms for my wedding in September about a year in advance. We dropped off gift bags individually labeled for each guest as the bags contained specific directions for them. The representative we dropped the bags off to was visibly frustrated with it but did not say anything. We learned the next day that the hotel was not giving out bags to specific guests as requested, causing much confusion. When I called them to discuss the representative said they would fix it. But, they continued to just hand out bags without looking at names. When the mother of the bride called again to discuss, they once again said they would fix it. But still, they did not, as evidenced by the fact that we witnessed no more than 10 minutes after that call the Hotel Du Pont representative telling a guest “they are all the same:. It’s not the fact that they handed out gift bags to the wrong individuals, it’s the fact that they blatantly lied to our family multiple times and did nothing to mention the issues it may cause when we dropped off the bags. This was only the beginning of our troubles. I also stayed at the hotel the night before my wedding and was to be moved to the honeymoon suite the next night. I called multiple times to the front desk and they assured me they would move my bags for me and have a room card ready. Alas, when I came back to the hotel after my wedding, it took 20 minutes to “find” my reservation, even though everything should have been arranged. My new wife and I had to stand at the front desk, in our full wedding attire, while the woman behind the counter struggled to even figure out how to check us in, something you’d think she’d know how to do since that’s a large portion of her job. Again, another example of the lies and deceit by the hotel. As I stated before, the rooms were elaborate but absolutely needed updating. In both rooms I stayed in the showers did not drain. And in the honeymoon suite the bathtub’s drain stopper did not work and the sink leaked. For a 5 star hotel this shows the lack of attention to detail in what should be one of their finer rooms. When I talked to family and friends, they all noted similar issues with staff. Multiple guests were charged the full room rate and not the agreed upon block rate causing more confusion. Also, some guests were charged for valet parking even though the block included complimentary valet. But I think more guests would have been better on their own as it took some 20-30 minutes to receive their cars. We arranged to have my mother pick up the best man’s suit rental from behind the front desk. She picked it up, only to realize when she was over 30 minutes away that she received someone else’s suit. She requested the suit by name but they couldn’t manage that. Then they told the owner of the mystery suit that his suit had been requested by name and picked up. It’s worth it to note that the best man at my wedding and the mystery suit owner do not have even remotely the same name so there’s no excuse. The lack of attention to detail, atrocious customer service, and lies by the Hotel’s Representatives were experienced not only by myself but also by multiple guests. While this hotel is historic, it is nowhere close to the value they charge.