Hotel Phillips

ded a shuttle service, which we were never informed was no longer available. While the hotel did step in and hire a shuttle for guests to get to the venue, we were still left scrambling to get the bridal party to the venue the morning of and ensure all guests had a way back afterward. This added unnecessary stress during an already busy weekend. When I checked in, the room I had specifically booked was available but had a broken faucet. The front desk offered a bar/dining credit if I stayed in that room, which wasn’t useful to us as we had no intention of using those amenities during the weekend. They then offered me a “larger” room at the same rate, however, the room ended up being very small, smelled like sewer, and was half the size of the rooms my bridal party had (despite me paying twice as much). After going back and forth, I was finally moved into a slightly better room, and only on Saturday, my wedding day, was I given the room I had originally booked. In addition to my experience, several of our guests in the hotel block had serious issues with their rooms, including blood on sheets, ripped linens, terrible odors, and even electrical problems. In one case, a guest was handed new sheets and told to change them themselves, with no offer of assistance or apology. That level of service is unacceptable and far from what you’d expect from a Hilton-branded property. While the lobby is beautiful and the building historic, the condition of the guest rooms and hallways is shockingly run down. The shower design in particular is a safety hazard, as the doors don’t contain the water properly, causing major puddles on the floor. We chose this hotel hoping for a memorable and comfortable experience for us and our guests, but what we got instead was a weekend full of preventable stress. This hotel does not live up to Hilton standards and I hope they take these concerns seriously to improve the experience for future guests.