About this vendor
Our wedding expert is ready to see to every detail to make your special event memorable for your guests and carefree for you. We will be happy to tailor each element of your special day to your individual tastes, using our hand selected list of Kansas City's finest wedding and event resources.
Amenities + details
Indoor Event Space
On-Site Accommodations
Reception Area
Covered Outdoors Space
Dressing Room
Handicap Accessible
Liability Insurance
Outdoor Event Space
Wireless Internet
Settings
- Ballroom
- Historic Venue
- Hotel
Venue Service Offerings
- Bar & Drinks
- Food & Catering
- Rentals & Equipment
- Service Staff
Reviews
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3.4
out of 5.09 reviews
Unfortunately, our experience with Hotel Phillips for our wedding weekend was disappointing and far more stressful than it should have been.
Our contract for the hotel block inclu...
ded a shuttle service, which we were never informed was no longer available. While the hotel did step in and hire a shuttle for guests to get to the venue, we were still left scrambling to get the bridal party to the venue the morning of and ensure all guests had a way back afterward. This added unnecessary stress during an already busy weekend.
When I checked in, the room I had specifically booked was available but had a broken faucet. The front desk offered a bar/dining credit if I stayed in that room, which wasn’t useful to us as we had no intention of using those amenities during the weekend. They then offered me a “larger” room at the same rate, however, the room ended up being very small, smelled like sewer, and was half the size of the rooms my bridal party had (despite me paying twice as much). After going back and forth, I was finally moved into a slightly better room, and only on Saturday, my wedding day, was I given the room I had originally booked.
In addition to my experience, several of our guests in the hotel block had serious issues with their rooms, including blood on sheets, ripped linens, terrible odors, and even electrical problems. In one case, a guest was handed new sheets and told to change them themselves, with no offer of assistance or apology. That level of service is unacceptable and far from what you’d expect from a Hilton-branded property.
While the lobby is beautiful and the building historic, the condition of the guest rooms and hallways is shockingly run down. The shower design in particular is a safety hazard, as the doors don’t contain the water properly, causing major puddles on the floor.
We chose this hotel hoping for a memorable and comfortable experience for us and our guests, but what we got instead was a weekend full of preventable stress. This hotel does not live up to Hilton standards and I hope they take these concerns seriously to improve the experience for future guests.
Although the communication leading up to the wedding day was ideal, it turned out to be a complete ruse. The day of my wedding was amazing only because my vendors were at their bes...
t. The Hotel Phillips was a huge let-down. Not only did the wedding planner leave the weekend of the wedding (this, of course, after they switched planners on me twice) and left me in the hands of the hotel's extremely unprofessional staff that did not care one ounce that they were there to serve a wedding. There was shouting during the ceremony, a complete disregard for any of our contractual requests, and multiple lost items by the end of the night including my florists many vases. The hotel did nothing to turn over the honeymoon suite so my new husband and I finished our evening only to find a huge mess in the room that was (again, written on the contract) supposed to have been cleaned up - much like you would see a normal hotel room cleaned up during the day for normal guests. A complete disappointment.
We booked this hotel for my daughters wedding. Her father and I paid for several of the rooms, only to find that our room smelled HORRIBLE, couldn't decide if it smelled like urin...
e or mold, decided it was mold when the first morning there we pulled back the shower curtain which was disgusting smelling. the reason was that the shower filled up with water to our ankles when we took showers, causing the shower curtain to become saturated and then left to mold. I called housekeeping who came to the door and handed me a shower curtain. Additionally, I wish the Hotel Phillips would have told us when we booked the wedding that they were going to be renovating during our stay, leaving no inside access to the restaurant and bar. Hands down the most money I've ever spent on a hotel with the absolute worst returns. The ONLY positive was the valet service, all of the valet parkers were efficient, hard-working, fast and super nice. Otherwise I'd advise staying away from the Hotel Phillips.
The pictures online made the venue seem too cold and formal for my taste but were in the area so stopped in. I knew in seconds this was my venue. It's warm, intimate and charming. ...
A truly stunning venue. The staff were friendly and efficient and for all that we had (wedding, cocktail hour, reception, dancing, and brunch the next morning) the price was exceptional. I have no doubt our guests thought we spent far more than we did!
This hotel is absolutely amazing! Tabor and Leslie are women to work with and know exactly what they r doing. they will make your special day as special as u want it. I couldn't ha...
ve been more happier with the venue. The food was amazing, the rooms are gorgeous and I would highly reccomend hotel Phillips to everyone. We so impressed we r wanting to have our one year party there!
I, my husband, my parents, my extended family, & 2 of our groomsmen all stayed at the Phillips for the wedding. The staff is super friendly and the bar is fun & relaxed. We...
had a slight issue with our car being returned from the valet with a foot-long scratch. The hotel was very courteous in helping us resolve the issue, and even sent us a fruit basket. Their insurance is paying for the repairs and it wasn't a fight at all. We will definitely be staying at the Phillips again.
we loved the hotel..when we got to it! the reservation team was not so great at finding our block. i had to talk with the sales person almost every day to make sure people were get...
ting in the block alright. many people reported that it was full or nonexistent when they looked for it..i would recommend this hotel, but tell guests to call Mary at the front desk during business hours to make a reservation (instead of going through the off-site reservation line)
The weekend of our wedding was the same weekend as a conference in the city. Very few hotels had room blocks available and Hotel Phillips was very willing to offer us some rooms. ...
The price was fair (~$125/night) and the rooms were very nice. They allowed for welcome bags to be picked up by the guests as they checked in. Our point person also helped us arrange a car to pick us up from the reception site to be brought back to our hotel (~$80). Beautiful setting and friendly staff!
the most luxurious, nice, clean place we have ever stayed at.
Contact
106 W 12th Street, kansas city, MO
