Hotel Vandivort

Hotel Vandivort was the perfect venue for our Wedding Rehearsal Dinner for my son and daughter-in-law on September 28, 2023. We had cocktails at Vantage, the rooftop bar and the Ballroom for Dinner. The appetizers, signature cocktail, food and service were excellent!! Hotel Vandivort is where all wedding guests, family and friends stayed. A wonderful hotel, beautiful, clean, and a great location for morning coffee shops in downtown Springfield. We enjoyed sitting outside both evenings at Vantage around the outdoor fires on the rooftop. I highly recommend this Hotel and Venue!

I sent them an inquire on their website and no one got in contact with me for about a week. Then I called the hotel and Kristy answered. She told me she would transfer me to the event manager. No one answered so I left a voicemail. The next day I called back and Kristy answered again and was rude overall and told me that I need to wait longer than a day to get a response. She also then told me everyone was out sick and that’s why no one picked up my call the previous day. That information would have been nice the first day I called. That same day, Hannah the event manger, called me and told me she would get back to me about a tour day. A week went by and she never got back too me. So I called the hotel again and Kristy picked up. I told her I wanted to get transferred to Hannah. She sent me to someone else’s voicemail. I called again and someone else picked up. I think the name was Tiffany or Miranda or something like that. We asked her if we could just come tour the place and she said yes. We showed up and no one acted like they knew we were coming. I told them Tiffany or Miranda told me I could come and she was standing right there acting like she didn’t know anything. Someone eventually took us up to tour and he was fine. The lady who was the manager of the ballroom was also fine but I kept getting passed around that day and I was just trying to get more information about the location. They kept telling me to email Hannah and I told them I have been and that she is not very responsive. Another person came out who told me she’s been there longer than Hannah and could try to help me. She answered most of my question and told me that she would try to get into contact with Hannah for me. It’s been almost a week. I have lost patience with them and they are the only venue that has been this disorganized and did not respond in a timely manner. I think I’m total I’ve been trying to contact them for about 3 weeks. I have had a horrible experience and will not be supporting hotel vandivort nor will I be supporting Vantage.

Hotel Vandivort and its staff were a huge help during our wedding preparation until our wedding day. The staff have been awesome! From the former Catering Sales Manager Katie to the Sales and Catering Coordinator Marisa. One of the staff at the Vantage, Madison even helped me in removing the stains from my wedding gown. The Surveyor Suite was massive and was perfect for getting ready for the whole bridal party. The food was delicious! My niece kept raving about the cashew chicken and I heard one of the staff from the cocktails was actually making sure he has more for her. The food service on the dinner was so prompt that the main was actually ready as soon as we had our salad plate taken away. The hotel staff assisted with all our queries and meetings and ensuring that we are taken cared of on our wedding event. Excellent service!

Hotel Vandivort was a beautiful venue for our wedding and reception last fall. Katie, the Catering/Sales Manager, was really easy to work with and made sure that every detail was taken care of for us. Our guests spoke very highly of the staff working at the reception, and the food and drinks were great! The suite for the night before the wedding and the wedding night was wonderful, especially having a balcony for photos while getting ready. We had a "happy hour" in the Cornerstone room off the main lobby for the guests while wedding pictures were taken, which Katie organized for us and was included in our event rental at no extra charge. We also took advantage of the new rooftop bar Vantage for pictures and a post-reception celebration with a cabana rental. Overall, we and our guests had an incredible time, and we would highly recommend Hotel Vandivort to any engaged couples looking for a classy and fun venue.