Hyatt Regency Atlanta Perimeter at Villa Christina

n the 6 months leading up to the event that caused for miscommunication & things not going smoothly (We went through 3 points of contacts during this time). The last turn over happened one week before the wedding. Also, the points of contacts would only be available to talk Wed – Fri as Sat and Sun they were very busy with events & their days off were usually Mon & Tues. This lead to things getting missed like voicemails & questions in emails. There were things that Ljerka or Doug had agreed to but wouldn't get passed along to Kenyada & she wasn’t able to do it on such short notice such as the timing of when the food would come out for the main course. One of the reasons we chose the Hyatt was due to that most of our guests were out of towners so the hotel & venue under the same roof provided a lot of convenience. Ljerka & Doug were both very accommodating to let us keep adding more rooms to the hotel block as they would fill up & they were helpful with special arrangements like suites for my parents & my sister's family. Doug gave us the heads up when they would not be able to add any more rooms (which at that point was over 50 rooms & just about everyone that wanted a room got a room). There was a bit of panic though because the sales team and the hotel front desk didn’t have a way of communicating that a room from the hotel block had been booked & when we’d have guests call the hotel to confirm their reservations, a lot of them were told that there was no reservation under their name. All guests did in fact have their reservation but it did cause a bit of stress and unnecessary back & forth between sales & hotel. A lot of our guests (including our room! Yes the bridal suite) weren't ready for check in & many of us had to wait a couple extra hours for our rooms to be ready for check in. Kenyada was very accommodating for some last minute chair/table changes the week of the wedding. There was however one table that we didn’t change that was missing some chairs. I also don’t think we had enough chairs for the ceremony as there were a lot of guests standing which many of them told me it was because they didn’t have a chair to sit in. I’m not completely convinced we got all the food that we ordered for as well. For cocktail hour we had ordered a seafood display and all we saw was shrimp (there should have been lobster rolls, muscles, clams, etc). I thought I might have missed this being the bride but the guests that I talked to all said the shrimp was great and when I’d ask “did you have or see any other seafood” they all said no. Also our photographer managed to get a couple of pictures of just the shrimp during cocktail hours, but no seafood. I discussed this with Kenyada after the event and she said that we got all the food we ordered, but I’m still not sure if we did. For dessert we had two stations, the cookies and cream and the s'mores. We did get all the food from both, but I was disappointed how it was presented as the s’mores station ended up being presented as toppings for the ice cream. I don’t blame Kenyada for any of this as she had just started a couple of weeks before our date and was thrown into a mess left from her predecessors. I really hope they’ve hired another colleague for her to work with.