Hyatt Regency Greenwich

Everything was fantastic! Jenna and her staff are absolutely wonderful! The cocktail hour and reception were unforgettable and it all came out so perfectly. It was everything that my husband and I could have hoped for and we truly appreciate everything Jenna and her staff did for us. Thank you to the Hyatt and Jenna for making our wedding so very special and memorable for us and our guests. If you are on the fence about having your wedding here, please do not hesitate. Jenna and her staff will be there for you through anything. 10/10!!

We had our wedding at the Hyatt Regency Greenwich. I could not have made a better decision. Everything was amazing. Jenna was our coordinator and she was superb! I couldn’t see how everything was going to fall in place, but it did thanks to Jenna. She is a gem. My guests absolutely loved the food. My guests said that the food was delicious and bountiful. They thought that the cocktail hour was the dinner. The staff were friendly and efficient. The Hyatt Regency made my dream come true. If you are looking for an excellent venue with service and elegance, this is definitely the place.

My wife and I had an excellent experience with Hyatt Regency Old Greenwich. From the time we were shopping around to the wedding day, coordinating with vendors, helping us iron out the finer details - Jenna and the team were on top of it all. In particular, I was very impressed with the customized menu options they were able to put together for us given we wanted certain ethnic items on the menu. When we had a bunch of guests stream in earlier than expected, the team worked with us to get their stay situated even though they were at full capacity for the Labor Day weekend. At every step, each person was super helpful and kind. We loved our wedding reception and this team enabled that.

I had one of my wedding events (Mehndi) at the Hyatt Regency Greenwich for my cultural wedding and Jenna and her team were very helpful and involved during the entire process. It’s a beautiful venue and the staff is kind and caring. They provided a bridal suite for the whole day as well!

Perfect wedding venue! We had the ceremony and a small lunch reception for 24 in the atrium. So light and airy - you feel like you are in a garden outside. The food was fabulous and the service was outstanding. We had a buffet and there was more than enough food with leftovers to take home. I highly recommend the salmon with eggplant and potato puree. The fresh fruit was all perfectly ripe and the whole wheat croissants were excellent. The prices were very reasonable.

Please do not pass by the Hyatt Regency Old Greenwich as the place to celebrate your wedding. I initially selected the Hyatt Regency in Old Greenwich because of the location between my family and my husband’s family. Then, I saw the gluten free options on the event menus. Once I met Jenna and Aisha, I knew the Hyatt Regency was the venue to celebrate my wedding. Jenna was an amazing person to work with during the planning of our wedding. Jenna listened to our vision for our wedding event. She was able to capture the personality of my husband and myself and guide us with details for the wedding. In addition, she worked with the food service team to ensure that there were several gluten-free free options for me and my guests to enjoy for the cocktail hour and meal. The day of our wedding was more beautiful than we imaged it would be. There was not a thing out of place; every detail was thought of and put into place. Kozmo, Hospitality/Food Services Manager, met with me the morning of the wedding to ensure everything was in place and to my liking. Amy was our wedding coordinator for the date of the event. She seamlessly continued where Jenna had left off. The wait staff were kind, courteous, very attentive and efficient. The food! Oh, my goodness! I’m salivating just thinking about the food. The food was well prepared, well presented and very delicious. We got married October 2022 and our guests are still talking about how delicious the food was. I will not hesitate to have another event at the Hyatt Regency Old Greenwich. I am constantly encouraging brides-to-be to have their event at the Hyatt Regency for a stress-free day. And their wedding would be everything they imaged and more. Thank you, Jenna, Amy, Kozmo and the entire hospitality team at the Hyatt Regency Old Greenwich for the amazing work you do! Because of you all, I had the BEST wedding. Our wedding ceremony, the cocktail hour and reception were all at the Hyatt Regency.

We had a wonderful experience working with Jenna and the entire staff at the Hyatt Regency. Jenna was thoughtful, organized and responsive throughout the planning process. Throughout our stay staff were attentive, kind and extremely helpful, and went above and beyond for us. We felt so taken care of and were able to enjoy our wedding day to the fullest.

From the initial meeting to the actual wedding day Jenna and her staff went above and beyond to meet all of our expectations. The venue was beautiful and food was delicious. We wouldn’t change a thing about the experience. Jenna really made us feel valued everytime we communicated with her. She is a great asset to the Hyatt. To this day we still receive positive feedback from attendees about the reception. It made such a good impression that many plan to use the Hyatt for special events in the future. The experience couldn’t have been better and we truly thank Jenna and the staff for all of their hard work.

We had our wedding reception here in August of 2022 in the Sun Court Pavilion. Jenna was very helpful in planning all the necessary details. Everything went smoothly and the pavilion looked beautiful. We especially loved the indoor gardens in the atrium for our photographs and cocktail hour. We also opted to have a buffet breakfast the following morning for our guests who stayed overnight at the hotel.

My husband and I got married in August and had our reception at the Hyatt. We would definitely recommend! We worked with Jenna during the planning process. She was very responsive and helped make the whole process run smoothly. All our questions were answered in a timely manner and she was always available to meet. Our guests raved about how beautiful the space was and the food was amazing. I've been to a few weddings this year have never had a steak cooked as perfectly. Overall, we could not be happier with the entire experience!

Jenna helped us in every step of the way. She always replied our emails and calls. She helped us when we selected the menu for our wedding. She always make sure we feel comfortable with the choices we made regarding our wedding. On the rehearsal day Jenna helped us to arrange the ceremony room and the reception, a day before the wedding. We appreciated the fact she was presented the day of the wedding to assist us with anything we needed, from the time the ceremony started and during the reception she was presented to make sure everything was running smoothly. We're very grateful she helped us. Santiago & Valentina

Working with Jenna to make our wedding a dream come true was so easy and effortless! Jenna is a super star and anyone who is able to work with her is lucky! The Hyatt regency Greenwich was accommodating and so helpful through the process!

Had our wedding here and it was incredible! Jenna did a phenomenal job from start to finish, from the first onsite visit all the way up to post-wedding followup items a few weeks later. The venue was beautiful and the food was excellent (including the after party "extra request")! All of our guests had a great time. Can't say enough good things about Jenna and how promptly she followed up on each bit of communication, which is very important, especially during the final weeks leading up to the wedding date. Would absolutely recommend booking!

My Husband and I had our wedding reception here on 01.09.2022. We have been together for years and decided on a short engagement. Our Coordinator Jenna, was able to help us get everything done in less than 6 months. The event staff is so helpful and friendly, everything you need is well taken care of, and they make sure to keep you updated on every part of the process. The scenery in the lobby is just overwhelmingly gorgeous. My guests all said how perfectly pretty it was, and how they were amazed by the indoor atrium. The food was an absolute grand slam, weeks later and people are still telling me how great it was, we definitely didn’t want the stigma of “bad wedding food” and the Hyatt’s catering really left an impression on all of our guests! One of the staff Ivan, was just a pleasure. He was helpful during the taste testing and wedding night. Ivan made sure to take care of my husband and I and he was just a delight. Ms. Mary our bartender was the sweetest and made sure that everyone was well taken care of during the entire reception and after party. I really must give the biggest show of appreciation to Jenna as she helped smooth this entire event out, she truly was readily available and present for any and every type of question I had! She was great, friendly, and just a pleasure to have as a coordinator. When our After Party was over and we headed back to our room, we found a complimentary bottle of Prosecco and some chocolate covered strawberries which was so lovely of the Hyatt to include! My husband and I were both so pleased by the gesture. The only down point I have is that while the Event Staff was beyond spectacular, some of the front desk staff could have been a little more friendly. Some of my guests did have issues with slight rudeness or not such great customer service from the front desk. I stayed over the night before the wedding without my husband, and in the morning I did ask the front desk to have the room turned over so that when my husband and I came back to the hotel together the room would be done, but the room was never turned over and my husband was a little upset about that as there were no clean towels for us to shower with after a night of dancing, etc… But I wouldn’t let this be a deterrent though as sometimes things get forgotten, but I do feel as “Guests of Honor” that is something that should have been accommodated. I’m not one to complain about the small things but it’s definitely worth a mention. Overall we had an a fantastic wedding, at a wonderful venue and we are so grateful to have had our reception in such a beautiful location.

My husband and I had an amazing time. With us getting married in Covid they did a great job making sure everyone was safe and we still were able to have a great time!

My husband and I were married here 10/23/21. It was great! Bring a covid bride and moving our date once and then loosing our first venue, we came into The Hyatt pretty devastated and down but they were absolutely amazing from the second we met. Jenna has been an absolute dream to work with from the initial planning stages and our vision to choosing menus and executing our desires. Jenna is so easy to talk to and was so responsive throughout everything. We absolutely loved coming in to do our tasting with the chef and picking out our entrees and apps … everything felt so special ! Coming from a smaller boutique venue previously we were very nervous about the Hyatt being a little bit less personalized / more factory like but were pleasantly surprised. The customer service of all of the staff members we encountered throughout our journey was a step above all! The day of the wedding went absolutely flawlessly. Jenna was amazing and was available for me for everything I didn’t even know I would need. I was so grateful to have her running things! We had an after party that went so smoothly from the wedding and brunch the next morning was great ! Would definitely recommend this venue if you’re considering it !! The room we were in for the ceremony and reception was an absolute blank canvas so you can real make it anything you can imagine; the drapery and chandeliers fit our mood perfectly.

We had only a couple of weeks to plan our wedding in May due to multiple personal situations, but Jenna and everyone at the Hyatt were so understanding and just unbelievable in helping us pull everything together last minute. It was such a blessing during such a roller coaster of emotions that week. THANK YOU so much for everything.

We had a fantastic reception at the Hyatt. The areas used for both the cocktail hour and reception were beautiful and the staff was accommodating to ensure that our guests had a great time. Jenna was very helpful throughout the entire process and was there to assist leading up to and during the wedding. We would strongly recommend this venue to anyone considering it for their big day.

My wedding ceremony & reception were held in their SunCourt room, a tented space that they put up in the Summer. It’s all white, so essentially a blank canvas to create your perfect venue look. It was a little less impressive than I imagined, as I booked based on photos before it was put up for the Summer. Either way, at night with lighting it looked nice. I worked with Jenna and she was very sweet, kind, and answered all of my questions quickly. Our cocktail hour and main photos were done in their Atrium, which is such a unique space and the guests loved it. It was nice to feel like we were outdoors, only with AC instead of hot humid air. Some things that really disappointed me, however, was the fact that their brochure is misleading in terms of receiving Hyatt points. While the brochure clearly states an amount of points earned based on total spend, I was told later it wasn’t really based on total spend. Also, we were told that we could only receive points at the time of booking, which was never explained to us prior to or at booking, nor was it stated anywhere on their brochure. All in all, we never got the points we thought we would. Their billing system is confusing/odd as well, they charge service on all fees and then tax on everything including service - they messed up our bill a couple of times. Next, you don’t really get a wedding coordinator with them, and while Jenna helped out as much as possible, we were constantly reminded of what their staff would not do. If you book them you will need to hire a wedding planner separately to decorate, coordinate the day, and to give you peace of mind. Also, the hotel staff in general (front desk) is unhelpful and had the delivery people call me instead of just directing them to the Suncourt. My mom and bridesmaids had to pause their makeup/hair to direct the deliveries. I was also really sad that they said no to our petal throw at our ceremony exit, which had been previously discussed and agreed to, but then not allowed last minute on the day of the wedding (the petals and cones I purchased ended up not being used). Our exit photos were ruined and our guests were very confused when our ceremony ended. I would advise against having both ceremony and reception in their SunCourt because they only have an hour to flip the space, and so many of our requests couldn’t be done due to “timing”. Also, some of the menu agreements were not fully met (ie. No bread / crostini with our cheese station, only Ritz crackers), and by the time I went to get food at the cocktail hour the stations were messy and hadn't been replenished. I had hoped that the hors d'oeuvres would have been passed around, but they just put the food out buffet style. Lastly, the carpet in our dressing room was dirty and shedding horribly and it got all over my dress throughout the day as I walked, which turned into a nightmare for my bridesmaids as they constantly had to be cleaning my dress with a lint roller. Considering the price point, we felt that the Hyatt should have been better, but overall, pretty good. The hotel is a cool and unique space, and they give you a suite with some gifts (even a small one from your registry) at the end of the night, which was really thoughtful. It was an easy booking and planning process with them too so it worked for us since we had to change venues last minute due to Covid. The food was good and the bartender and serving staff were all very nice too.

We had our wedding 5/30/2021 and I must say the food was amazing my guest can not stop talking about the food especially the mac and cheese we also had a breakfast set for our guest that stayed overnight and that was also a treat. Jenna was amazing she made sure everything we wanted happened without a problem . Despite the bad weather that weekend the indoor garden was a great spot for pictures. If the hotel did not have that area we would not of had the amazing pictures due to a rainy cold unexpected day.

Jenna was amazing!! If I could plan another event there tomorrow I would. Jenna was so patient and kind. We absolutely loved working with her! The venue was gorgeous and the food was amazing!! We are so happy we picked the Hyatt to host our wedding. It was the best weekend of our lives!!

We had a small wedding on 10/10/2020 during the pandemic and the Hyatt helped us every step of the way. We couldn't have done it without them. My coordinator Jenna and her colleagues were friendly, personable, and very professional at all times even when the Hyatt was closed, Jenna was on furlough, and we were all unsure of the future. They answered all of our questions and planned everything for us. Some highlights were: a detailed invoice and timeline for the day, a room for the bride to get ready the day of the ceremony, a discounted block of rooms for guests, updates on guidelines for pandemic safety, amazing food that impressed everyone, and staff members that were always courteous and attentive. I would definitely recommend the Hyatt to anyone.

My husband and I recently got married in the Sun Court room at the Hyatt Regency Hotel in Greenwich on October 19, 2019. It was a fantastic day! We had a room for the bridal party to get ready during the day, and also had a room to quickly hang out in before heading into the reception. We had a couple of events in the hotel for our wedding outside of our ceremony/reception in the Sun Court Room: drinks in the Condes room Friday night and a brunch in the Riverside Ballroom Sunday morning. All events were fantastic! Our cocktail hour was held in the atrium, which was a beautiful location and easily had enough room for our 200 guests. The food throughout the wedding was delicious- from the passed h'our devours and stations to the entrees, desserts, and late night snacks - everyone was full and happy! Jenna Kresback was our wedding coordinator and she was very helpful throughout the entire wedding planning process. We were especially impressed with her attention to detail on the day of the wedding. We had our ceremony in the same room as the reception, so the room had to be turned around within an hour. After only 45 minutes of prep, she took us and my parents into the reception room for an early look at before all of the guests came in; the room looked amazing- exactly as we pictured it! All of the flowers and center pieces were perfectly positioned , along with our card table with personal photos. Along with her attention to detail, she did a great job making sure everyone knew their role during the wedding, and was there to support throughout. Overall, our wedding experience at the Hyatt was great and we would recommend for anyone looking for a hotel wedding venue in the area!

We held our daughter's wedding at the Hyatt. I can't express enough how wonderful everything was. I still have guest raving about the food, the staff and the beauty of the setting. The event planner Jenna was amazing. The atrium was a perfect setting for the pictures. The location was easy access for our New York guests to just take a train in. The appetizers were so yummy. We had everything from vegan options to lamb lollipops and a raw bar. We had some older guest and the staff tended to them and even offered wheel chairs at the end of the night when they were tired. I would host any future event here. FABULOUS!!

Our wedding reception at the Hyatt was absolutely beautiful. They did an awesome job setting everything up. The hotel provided us with an excellent wedding planner. Jenna was very helpful every step of the way! Whenever we had questions she made sure to answer them right away. She was very attentive to our food allergies and made sure that my husband and I did not have any food on our plates that would make us sick. We noticed that we were missing our cake topper and once we made her aware of that she immediately went to go find out what happened to it and put it back on the cake for us. We had some people who attempted to crash our wedding but the staff took care of it right away. All of the staff was amazing and we would not have wanted to have our wedding anywhere else. I 100% recommend this venue if you want an amazing/unforgettable wedding day with people who will go above and beyond to make sure you have that.

Very good location, reasonable costs for guests who traveled from outside the CT. Easy access for local guests, good room and great staff. Helped complete our perfect wedding. Thank you to all of the staff at the Hyatt.

We had our wedding and reception here as well as the room block. It was small, about 50 guests, but they were very attentive every step of the way. The venue is gorgeous, the food and drinks were great, and we had a great time.

We held our wedding here in March. We had our ceremony in the atrium near the waterfall, it was beautiful. The ambience was amazing and it really played a magical part of our day. The staff are amazing looking after our every need! Especially Jenna who help coordinate our event. There was no request to small or big, Jenna made this day run smoothly . The food was excellent, the accommodations perfect. A large number of our family and friends stayed and we all met up the following morning for the delicious breakfast buffet in the atrium which was fantastic and a perfect was to round up our weekend. I highly recommend holding your event at the Hyatt Greenwich, you won’t be disappointed.

We had a wonderful wedding reception at the Hyatt! Our cocktail hour was located in the atrium area and our reception was in the Sun Court tent. Our guests raved about how delicious the food was, and how unique the atrium was for the cocktail hour. We had many out of town guests stay in the hotel (we had a room block), and they enjoyed their stay and breakfast the next day. On the morning of the wedding, we got ready in the Fairfield suite- which offered plenty of room for my bridesmaids and me to get our hair and makeup done. We initially signed our contract with one employee who left during our planning process- which was a little frustrating because we were not informed that she left. She had promised us a few things that were not able to materialize after all. After that, we worked with Jen Milano, who was wonderful. She was always very responsive to my many questions and emails and had great communication with our vendors as needed. All of our items were displayed just as we asked (the tent looks gorgeous when it is all set up!), and everything was packed up at the end of the night for us to pick up the next day. Jen was also there from before our ceremony, through the reception to make sure everything ran smoothly. There were a few bumps along the way, as with any event. Our cocktail & reception locations were mislabeled, the vendor's meals were delayed (which my photographer brought to my attention, but Jen was there to straighten it out), and our complimentary champagne and strawberries went to my parent's room (which was actually kind of funny). However, all in all, we were very happy with our experience and very pleased that we chose the Hyatt.

We held our youngest daughter's wedding reception on Oct 6, 2018 in the Sun Court. We had a fabulous time, the food was excellent, the service was great, and the setting was great. The cocktail hour was held in the atrium, and it was like being in beautiful woods. The Sun Court was a perfect size and the atmosphere was great. Our planner, Jenna, did a thoroughly professional and efficient job. She handled every request, made sure my daughter and daughter in law's quirky centerpiece displays were done right, and despite the custom champagne glasses arriving the day of the wedding made sure they were on the table on time. Can't say enough how satisfied we were. Thanks again Jenna!

We hosted our wedding ceremony and reception in the SunCourt with our cocktail hour on the patio at The Hyatt. It was truly a beautiful day that exceeded all of our dreams. We were shuffled through a few different event coordinators which was frustrating at first, but in the final weeks, Jenna made all of our dreams a reality and we can't thank her enough for it. She was very attentive and responsive to each of our requests and the Hyatt went out of their way to provide us with the perfect day. Thanks again, Jenna!

We booked a block of rooms and had a Sunday brunch at the Hyatt for our wedding at another venue. Jess and Alina who helped us with the rooms and brunch, respectively, were very helpful and easy to work with. The pricing was good for the area and the brunch was just what we were hoping-- lovely, delicious, and easy for people to drop in for before departing. Highly recommended.

Our wedding at the Hyatt Regency Greenwich was everything we could have wanted and more! We had to change our venue less than 2 months before the wedding and Nicole and her team made sure that everything went smoothly. Nicole welcomed our planning the wedding from out of the country, answering all our questions immediately, accommodating our unique requests, and making us very comfortable about the wedding as a whole. The hotel itself has a wide range of banquet rooms, including a few right off of their beautiful green atrium. The food was delicious, the banquet staff were very nice and professional, and our guests loved the hotel.

Seriously cannot say enough great things about the venue and staff at the Hyatt Regency in Greenwich CT! We worked with Nicole as our coordinator, and she was an absolute pleasure to work with! She has such a calm demeanor that she puts you at ease right away during the planning process. She didn't mind showing us around the hotel multiple times, answering all our questions, accommodating any requests, etc. She was present and available on the day of our wedding when she said she would be. The food and drinks were delicious! The staff was polite and extremely accommodating! Would recommend them in a heart beat!! Thank you Nicole and the rest of the staff for all your hard work!!

Overall I had a great experience working with the Hyatt Regency to plan my October 2014 wedding. Initially, I was scared away by the price per person but we so easily were able to cut down some of the extras to get the price we wanted without feeling like we had to scrimp on anything. I had a great time working with Pamela Bower the catering coordinator. She was kind, accessible, open to any ideas I presented, and made sure we had all the help we needed. She walked me through every detail and was there at our tasting at for the day of the even just a phone call away. I would have another event there just to work with her again so she is a great asset to their venue. We had our event in the Sun court tented room which is a great size for the 160 guests we had and was really flexible on layout and design since it is such a blank canvas. The cocktail hour was in the lobby atrium which was a little small but such a cool space! Guests were so impressed with the setting and liked the ease of having the event all in one place. The food was great, I got tons of compliments from guests, as well as the waitstaff and bartenders who were top notch. The staff at the hotel even went as far as to babysit my mother's dog during the reception when they heard it barking in the hotel room upstairs. The event itself was seamless. I found everything I asked for was done so I didn't need to worry about a thing other then having fun. They really have a great event team so I applaud them for that. One major issue I had was that my room key, as well as many guests kept demagnitizing so we were constantly trapped out of our rooms and going to reception to get new keys. I missed good chunks of our reception locked out of my room in my wedding dress because the keys wouldn't work. It wasn't until checkout that they informed us that we needed to keep the cards away from our cell phones. That would've been good to know one of the 8 times I got locked out! I also found the woman in charge of booking guest rooms within our guest block to be very unhelpful when answering questions. It was great to have guests stay at the same place as the event and for a great room price but she was not a joy to deal with. The hotel itself was the issue, not the event staff. Overall I had a great experience and would use them again. I couldn't recommend Pamela Bower enough so work with her if you can!

We had a lot of out of town guests for our wedding so it was important for us to have the reception at a place that guests can also stay. Everyone had a great time and appreciated the excellent rate for the room block. It rained on our wedding day, but our photos came perfectly because the atrium is so luscious. Our event coordinator was awesome and took a lot of stress off of us. They Hyatt can take care of so many details when it comes to hosting the wedding that it takes a lot of stress off. The maître d' arranged for our meals to be brought to our room so we could eat after the wedding and could enjoy more time with our guests. And the chef is very talented, so everyone enjoyed their gourmet meals and our customized menu. Every event has some snafoos. Ours were the following: 1. Not all of our give bags were delivered. We gave the front desk the exact amount and there were somehow 4 leftover at the end of the night. 2. My husband's things did not make it from the room he and the g'men got ready in to our honeymoon suite at the end of the night. We had to sort it out and ended up having to get the things ourselves at 1:30am. 3. I'm lukewarm about the person who coordinated the room blocks. I felt like I had to stay on top of it more than I should have. That being said, please know that The Hyatt did try to make everything right the following morning and we have absolutely NO REGRETS. I would have chosen them 100 times over again. PLUS strongly consider the Hyatt credit card. The rewards program payed for a majority of our honeymoon :-)

Our reception was at the Hyatt Regency Greenwich - they made our wedding perfect! It was everything I was expecting plus a lot more. I didn't have to worry about any detail, as it was all covered. I would recommend this gorgeous venue to anyone. Everything was included, and it was so great to have guests stay at such a beautiful hotel.

We had a great wedding at the Hyatt Regency Greenwich. The atmosphere of their Gazebo bar gives a perfect outdoor feeling espeacially for a Thanksgiving weekend wedding. We had some minor last minute details that were missing but they compensated us for it in the end. Our guests had no idea about these missing details but as bride and groom we knew and were upset about them when we looked back on the evening. Overall, great night, guests had a wonderful time!

this location was beautilful the staff was very helpful and nice. definitely helped make my special day special

The Hyatt was very accomodating and offered great rates for my guests (for a Saturday night). Everyone who stayed there was very pleased!

We used the Hyatt for our guests to stay and all I can say is thank god we did not have the wedding here. We booked 16 rooms and breakfast. There was not one single thing the Hyatt did not make a mess of. They were a huge headache. Of all the vendors I dealt with for the wedding, the Greenwich Hyatt was by far the biggest problem. And ultimately they were an enormous embarrassment. We found ourselves apologizing to our friends who stayed there for the endless problems and confusions. Most of our guests had problems with their reservations once they got there even though they had long since been booked under our party. The gift bags I had given to the hotel (and paid $4 a room to have them delivered) were either not delivered at all or delivered to the wrong rooms. And some that were delivered had items from someone else's wedding thrown into our bags. At 1:00 in the morning the night of my wedding I'm at the reception desk in my wedding dress trying to still track down why several guests didn't get their gift bags with the vouchers for our breakfast the next morning. We booked a shuttle from the Hyatt to pick up and drop off our guests from the wedding. They could not keep the time straight as to when to pick up or drop off. (And we paid $300 for this and it was also booked months in advance). Breakfast was being provided by us for our guests the Sunday morning after the wedding (also booked far in advance). Vouchers had been put in their bags (many of which they never got because of the problems with the delivery of the bags) Some guests were then getting charges on their bill for the breakfast and in some cases for the shuttle as well. I started getting phone calls about the billing problems first thing the morning after the wedding. All in all they were the worst. While on our honeymoon we were still getting messages of billing problems. Several guests are also writing letters of complaints on their own. The sad thing is the staff on the floor at the Hyatt really does try to help and was very nice, but the management and organization is clearly so broken down they just can’t keep anything straight. Bottom line is unless you want to be hugely embarrassed in front of your guests, spend the night of and morning after your wedding trouble shooting...Stay away. Update: The Hyatt has since contacted us with an apology and an attempt to make a better impression. While that that is very nice and the right thing to do our wedding was a one shot deal. Sadly we can't get a re-do on the event.