Hyatt Regency Greenwich

Jenna has been an absolute dream to work with from the initial planning stages and our vision to choosing menus and executing our desires. Jenna is so easy to talk to and was so responsive throughout everything. We absolutely loved coming in to do our tasting with the chef and picking out our entrees and apps … everything felt so special ! Coming from a smaller boutique venue previously we were very nervous about the Hyatt being a little bit less personalized / more factory like but were pleasantly surprised. The customer service of all of the staff members we encountered throughout our journey was a step above all! The day of the wedding went absolutely flawlessly. Jenna was amazing and was available for me for everything I didn’t even know I would need. I was so grateful to have her running things! We had an after party that went so smoothly from the wedding and brunch the next morning was great ! Would definitely recommend this venue if you’re considering it !! The room we were in for the ceremony and reception was an absolute blank canvas so you can real make it anything you can imagine; the drapery and chandeliers fit our mood perfectly.

ing the after party "extra request")! All of our guests had a great time. Can't say enough good things about Jenna and how promptly she followed up on each bit of communication, which is very important, especially during the final weeks leading up to the wedding date. Would absolutely recommend booking!

lpful and friendly, everything you need is well taken care of, and they make sure to keep you updated on every part of the process. The scenery in the lobby is just overwhelmingly gorgeous. My guests all said how perfectly pretty it was, and how they were amazed by the indoor atrium. The food was an absolute grand slam, weeks later and people are still telling me how great it was, we definitely didn’t want the stigma of “bad wedding food” and the Hyatt’s catering really left an impression on all of our guests! One of the staff Ivan, was just a pleasure. He was helpful during the taste testing and wedding night. Ivan made sure to take care of my husband and I and he was just a delight. Ms. Mary our bartender was the sweetest and made sure that everyone was well taken care of during the entire reception and after party. I really must give the biggest show of appreciation to Jenna as she helped smooth this entire event out, she truly was readily available and present for any and every type of question I had! She was great, friendly, and just a pleasure to have as a coordinator. When our After Party was over and we headed back to our room, we found a complimentary bottle of Prosecco and some chocolate covered strawberries which was so lovely of the Hyatt to include! My husband and I were both so pleased by the gesture. The only down point I have is that while the Event Staff was beyond spectacular, some of the front desk staff could have been a little more friendly. Some of my guests did have issues with slight rudeness or not such great customer service from the front desk. I stayed over the night before the wedding without my husband, and in the morning I did ask the front desk to have the room turned over so that when my husband and I came back to the hotel together the room would be done, but the room was never turned over and my husband was a little upset about that as there were no clean towels for us to shower with after a night of dancing, etc… But I wouldn’t let this be a deterrent though as sometimes things get forgotten, but I do feel as “Guests of Honor” that is something that should have been accommodated. I’m not one to complain about the small things but it’s definitely worth a mention. Overall we had an a fantastic wedding, at a wonderful venue and we are so grateful to have had our reception in such a beautiful location.

sing during such a roller coaster of emotions that week. THANK YOU so much for everything.

nd was there to assist leading up to and during the wedding. We would strongly recommend this venue to anyone considering it for their big day.

s I booked based on photos before it was put up for the Summer. Either way, at night with lighting it looked nice. I worked with Jenna and she was very sweet, kind, and answered all of my questions quickly. Our cocktail hour and main photos were done in their Atrium, which is such a unique space and the guests loved it. It was nice to feel like we were outdoors, only with AC instead of hot humid air. Some things that really disappointed me, however, was the fact that their brochure is misleading in terms of receiving Hyatt points. While the brochure clearly states an amount of points earned based on total spend, I was told later it wasn’t really based on total spend. Also, we were told that we could only receive points at the time of booking, which was never explained to us prior to or at booking, nor was it stated anywhere on their brochure. All in all, we never got the points we thought we would. Their billing system is confusing/odd as well, they charge service on all fees and then tax on everything including service - they messed up our bill a couple of times. Next, you don’t really get a wedding coordinator with them, and while Jenna helped out as much as possible, we were constantly reminded of what their staff would not do. If you book them you will need to hire a wedding planner separately to decorate, coordinate the day, and to give you peace of mind. Also, the hotel staff in general (front desk) is unhelpful and had the delivery people call me instead of just directing them to the Suncourt. My mom and bridesmaids had to pause their makeup/hair to direct the deliveries. I was also really sad that they said no to our petal throw at our ceremony exit, which had been previously discussed and agreed to, but then not allowed last minute on the day of the wedding (the petals and cones I purchased ended up not being used). Our exit photos were ruined and our guests were very confused when our ceremony ended. I would advise against having both ceremony and reception in their SunCourt because they only have an hour to flip the space, and so many of our requests couldn’t be done due to “timing”. Also, some of the menu agreements were not fully met (ie. No bread / crostini with our cheese station, only Ritz crackers), and by the time I went to get food at the cocktail hour the stations were messy and hadn't been replenished. I had hoped that the hors d'oeuvres would have been passed around, but they just put the food out buffet style. Lastly, the carpet in our dressing room was dirty and shedding horribly and it got all over my dress throughout the day as I walked, which turned into a nightmare for my bridesmaids as they constantly had to be cleaning my dress with a lint roller. Considering the price point, we felt that the Hyatt should have been better, but overall, pretty good. The hotel is a cool and unique space, and they give you a suite with some gifts (even a small one from your registry) at the end of the night, which was really thoughtful. It was an easy booking and planning process with them too so it worked for us since we had to change venues last minute due to Covid. The food was good and the bartender and serving staff were all very nice too.

mazing she made sure everything we wanted happened without a problem . Despite the bad weather that weekend the indoor garden was a great spot for pictures. If the hotel did not have that area we would not of had the amazing pictures due to a rainy cold unexpected day.

ding. It was the best weekend of our lives!!

even when the Hyatt was closed, Jenna was on furlough, and we were all unsure of the future. They answered all of our questions and planned everything for us. Some highlights were: a detailed invoice and timeline for the day, a room for the bride to get ready the day of the ceremony, a discounted block of rooms for guests, updates on guidelines for pandemic safety, amazing food that impressed everyone, and staff members that were always courteous and attentive. I would definitely recommend the Hyatt to anyone.

out in before heading into the reception. We had a couple of events in the hotel for our wedding outside of our ceremony/reception in the Sun Court Room: drinks in the Condes room Friday night and a brunch in the Riverside Ballroom Sunday morning. All events were fantastic! Our cocktail hour was held in the atrium, which was a beautiful location and easily had enough room for our 200 guests. The food throughout the wedding was delicious- from the passed h'our devours and stations to the entrees, desserts, and late night snacks - everyone was full and happy! Jenna Kresback was our wedding coordinator and she was very helpful throughout the entire wedding planning process. We were especially impressed with her attention to detail on the day of the wedding. We had our ceremony in the same room as the reception, so the room had to be turned around within an hour. After only 45 minutes of prep, she took us and my parents into the reception room for an early look at before all of the guests came in; the room looked amazing- exactly as we pictured it! All of the flowers and center pieces were perfectly positioned , along with our card table with personal photos. Along with her attention to detail, she did a great job making sure everyone knew their role during the wedding, and was there to support throughout. Overall, our wedding experience at the Hyatt was great and we would recommend for anyone looking for a hotel wedding venue in the area!

setting for the pictures. The location was easy access for our New York guests to just take a train in. The appetizers were so yummy. We had everything from vegan options to lamb lollipops and a raw bar. We had some older guest and the staff tended to them and even offered wheel chairs at the end of the night when they were tired. I would host any future event here. FABULOUS!!

e sure to answer them right away. She was very attentive to our food allergies and made sure that my husband and I did not have any food on our plates that would make us sick. We noticed that we were missing our cake topper and once we made her aware of that she immediately went to go find out what happened to it and put it back on the cake for us. We had some people who attempted to crash our wedding but the staff took care of it right away. All of the staff was amazing and we would not have wanted to have our wedding anywhere else. I 100% recommend this venue if you want an amazing/unforgettable wedding day with people who will go above and beyond to make sure you have that.

enna who help coordinate our event. There was no request to small or big, Jenna made this day run smoothly . The food was excellent, the accommodations perfect. A large number of our family and friends stayed and we all met up the following morning for the delicious breakfast buffet in the atrium which was fantastic and a perfect was to round up our weekend. I highly recommend holding your event at the Hyatt Greenwich, you won’t be disappointed.

hour. We had many out of town guests stay in the hotel (we had a room block), and they enjoyed their stay and breakfast the next day. On the morning of the wedding, we got ready in the Fairfield suite- which offered plenty of room for my bridesmaids and me to get our hair and makeup done. We initially signed our contract with one employee who left during our planning process- which was a little frustrating because we were not informed that she left. She had promised us a few things that were not able to materialize after all. After that, we worked with Jen Milano, who was wonderful. She was always very responsive to my many questions and emails and had great communication with our vendors as needed. All of our items were displayed just as we asked (the tent looks gorgeous when it is all set up!), and everything was packed up at the end of the night for us to pick up the next day. Jen was also there from before our ceremony, through the reception to make sure everything ran smoothly. There were a few bumps along the way, as with any event. Our cocktail & reception locations were mislabeled, the vendor's meals were delayed (which my photographer brought to my attention, but Jen was there to straighten it out), and our complimentary champagne and strawberries went to my parent's room (which was actually kind of funny). However, all in all, we were very happy with our experience and very pleased that we chose the Hyatt.

ng in beautiful woods. The Sun Court was a perfect size and the atmosphere was great. Our planner, Jenna, did a thoroughly professional and efficient job. She handled every request, made sure my daughter and daughter in law's quirky centerpiece displays were done right, and despite the custom champagne glasses arriving the day of the wedding made sure they were on the table on time. Can't say enough how satisfied we were. Thanks again Jenna!

frustrating at first, but in the final weeks, Jenna made all of our dreams a reality and we can't thank her enough for it. She was very attentive and responsive to each of our requests and the Hyatt went out of their way to provide us with the perfect day. Thanks again, Jenna!

nd the brunch was just what we were hoping-- lovely, delicious, and easy for people to drop in for before departing. Highly recommended.

ing the wedding from out of the country, answering all our questions immediately, accommodating our unique requests, and making us very comfortable about the wedding as a whole. The hotel itself has a wide range of banquet rooms, including a few right off of their beautiful green atrium. The food was delicious, the banquet staff were very nice and professional, and our guests loved the hotel.

ease right away during the planning process. She didn't mind showing us around the hotel multiple times, answering all our questions, accommodating any requests, etc. She was present and available on the day of our wedding when she said she would be. The food and drinks were delicious! The staff was polite and extremely accommodating! Would recommend them in a heart beat!! Thank you Nicole and the rest of the staff for all your hard work!!

eeling like we had to scrimp on anything. I had a great time working with Pamela Bower the catering coordinator. She was kind, accessible, open to any ideas I presented, and made sure we had all the help we needed. She walked me through every detail and was there at our tasting at for the day of the even just a phone call away. I would have another event there just to work with her again so she is a great asset to their venue. We had our event in the Sun court tented room which is a great size for the 160 guests we had and was really flexible on layout and design since it is such a blank canvas. The cocktail hour was in the lobby atrium which was a little small but such a cool space! Guests were so impressed with the setting and liked the ease of having the event all in one place. The food was great, I got tons of compliments from guests, as well as the waitstaff and bartenders who were top notch. The staff at the hotel even went as far as to babysit my mother's dog during the reception when they heard it barking in the hotel room upstairs. The event itself was seamless. I found everything I asked for was done so I didn't need to worry about a thing other then having fun. They really have a great event team so I applaud them for that. One major issue I had was that my room key, as well as many guests kept demagnitizing so we were constantly trapped out of our rooms and going to reception to get new keys. I missed good chunks of our reception locked out of my room in my wedding dress because the keys wouldn't work. It wasn't until checkout that they informed us that we needed to keep the cards away from our cell phones. That would've been good to know one of the 8 times I got locked out! I also found the woman in charge of booking guest rooms within our guest block to be very unhelpful when answering questions. It was great to have guests stay at the same place as the event and for a great room price but she was not a joy to deal with. The hotel itself was the issue, not the event staff. Overall I had a great experience and would use them again. I couldn't recommend Pamela Bower enough so work with her if you can!

g day, but our photos came perfectly because the atrium is so luscious. Our event coordinator was awesome and took a lot of stress off of us. They Hyatt can take care of so many details when it comes to hosting the wedding that it takes a lot of stress off. The maître d' arranged for our meals to be brought to our room so we could eat after the wedding and could enjoy more time with our guests. And the chef is very talented, so everyone enjoyed their gourmet meals and our customized menu. Every event has some snafoos. Ours were the following: 1. Not all of our give bags were delivered. We gave the front desk the exact amount and there were somehow 4 leftover at the end of the night. 2. My husband's things did not make it from the room he and the g'men got ready in to our honeymoon suite at the end of the night. We had to sort it out and ended up having to get the things ourselves at 1:30am. 3. I'm lukewarm about the person who coordinated the room blocks. I felt like I had to stay on top of it more than I should have. That being said, please know that The Hyatt did try to make everything right the following morning and we have absolutely NO REGRETS. I would have chosen them 100 times over again. PLUS strongly consider the Hyatt credit card. The rewards program payed for a majority of our honeymoon :-)