Hyatt Regency Hill Country Resort and Spa

Overall, our wedding day turned out perfectly. The planning part was the difficult time. We started with Gretchen but she moved and we were assigned to another coordinator. I had a hard time with this coordinator responding to the point where I had to reach out to other contacts at the Hyatt. It caused a lot of stress and frustration. Due to getting married in the winter an alternate place for the ceremony was discussed. We did not find out until the month of the wedding that the alternative venue would be on the other side of another wedding's reception. My mother had to explain why this was not an acceptable choice to the coordinator. Along with all of this when we received our final numbers for payment it was wrong 3 times. All this said the actual wedding day was amazing. The wait staff during the reception was wonderful. The bartender was amazing. The individuals who did the lighting and sound were great. I do not think if I did not have a mother who was on it and a day-of coordinator that I hired outside of the hotel that the day would have run that smoothly. The venue is gorgeous but if you have your wedding here its important to review every document thoroughly.

My family and I have been coming to the Hill Country Hyatt ever since it opened, after having our wedding here I will NEVER come to this property again. To make a long story short, they have very bad communication skills, we were constantly passed around, we were lied to in our contract, and so much more. I spent most of my wedding weekend in tears and now only look at my photos with regret. Some highlights: - What was legally contracted as our rain back up plan was forgotten, so upon arrival I was told our reception would be in a ballroom they selected. When the contract was brought up I was told I was welcome to stay in the rain back up plan area but it has multiple leaks throughout the space...puddles would have been in the middle of the dance floor and on multiple guest tables. - The day after our wedding we asked for our top cake layer (my mom recalls point blank asking our Hyatt coordinator) but no one seemed to be able to answer that question....After the wedding I sent an email and was told it was thrown away because no one came to get it...(They will be baking us a new cake at least, but I would have rather had the one we asked for multiple times) - When we were sent our wedding bill we found thousands of extra dollars being charged. It took multiple new bills to finally get to the correct amount. - We requested our honeymoon suite be extended to the night before the wedding. I checked in after rehearsal dinner and moved all my stuff over. On wedding morning my fiancé wasn't able to grab the honeymoon suite key from me so went to the front desk for assistance. They gave him a key to what he thought was our suite but was in fact a totally different room. We only realized this after the wedding and had to transfer all of stuff in full wedding attire. We told the front desk about THEIR mix up and returned the second suite key. And of course days later we got CHARGED for both suites. (Luckily this error was fixed with a long customer service call). **There is one positive from the Hill Country Hyatt, the bar staff was very nice and our appetizers were delicious. So if you pick the Hyatt you can at least drink down your tears and have something nice to eat.

I only have great things to say about Hyatt - the space is dreamlike, and I love the Hill Country feel, as well as the family history it holds. The Texas BBQ plates at my wedding were incredibly delicious, and most importantly, the service was impeccable! My wedding was held in the RW Pavilion tent. The space was amazing - an A/C tent with the feel of an outdoor, intimate space. We were able to take pictures amongst the backdrop of the golf course and some of the fields, as well as the patio, and some of the pictures I've already seen make the space feel breathtaking. So many of my guests post wedding weekend reached out to me to let me know the food and the ambiance was incredible - some of the best backdrops they've been a part of, and some of the most delicious meals they had ever eaten at a wedding. Also, my cake was a four-tier regal affair. Vanilla with buttercream frosting, filled with creme brûlée and fresh berries. An absolute delight. As a New Yorker planning her own wedding remote via phone and email, Gretchen and Jenny, the wedding coordinators, were incredibly cordial and did everything they could to make my wedding day feel like an absolute fairy tale. I love this resort and I can not say enough good things about it for the above reasons and more.

This hotel and Gretchen couldn’t have been better. The staff was incredible and they truly cared about everyone that was there. They were all so sweet and helpful. Gretchen was the best wedding coordinator ever and she answered all of my questions very promptly, all 10,000 of them and made my stressful job of being a bride so much easier.