Hyatt Regency Rochester

Magical Downtown Hotel, Earn Points for Honeymoon

Western New York, Rochester, Fingerlakes

Service area

Holds ceremonies and receptions

4.7

Verified reviews from real couples

We booked our room block with them and while they didn't respond to calls/emails as quickly as I would prefer they really were excellent for our guests and very helpful with distributing our gift bags to out of towners!

John G.

5.0

We have absolutely loved working with Jess at the Hyatt! She has made our wedding planning easy and seamless. Jess is extremely knowledgeable and has gone above and beyond.

Madeline G.

5.0

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Jessica Awad

CERTIFIED WEDDING SALES MANAGER

Typically responds within 24h

AWARD WINNER

Thanks to recommendations from couples on The Knot

Hyatt Regency Rochester is a hotel wedding venue located in Rochester, NY. Hosting ceremonies, receptions, rehearsal dinners, and engagement parties, this stylish and versatile venue makes the perfect setting for any celebration. We also offer discounted wedding rates and blocks. https://www.mcmanagementrochester.com/hyattweddingroomoptions Hyatt Regency Rochester offers a choice of several beautiful event spaces for your special day. Large events can be held in the spacious Grand Ballroom, which has a capacity of up to 550 guests. This refined space offers floor-to-ceiling windows with city views, forming a stunning backdrop for ceremonies and receptions. Its neutral color scheme makes it easy to transform to fit your wedding vision. Alternatively, you may opt for Astor on Main, a unique and exciting space with a granite bar, a cocktail area, floor-to-ceiling windows, and dramatic columns. Accommodating up to 100 guests, this one-of-a-kind setting is ideal for modern, stylish events. Finally, if you're planning a more intimate affair, the Center City Terrace could be perfect for you. This non-traditional indoor-outdoor space boasts a sleek, contemporary interior and an outdoor terrace with amazing views of the Rochester skyline, and can host 75 guests. When you hold your wedding at Hyatt Regency Rochester, a skilled and experienced wedding planner will be by your side from start to finish. They'll make the planning process smooth and easy for you, so you can focus on enjoying the experience. The venue also prides itself on their excellent in-house culinary team, who will create an exquisite wedding dinner for you and your guests. Complete with house wine service, a variety of bar packages, customizable menu selections, and a champagne toast, it's sure to be a meal to remember. In addition, the hotel will provide floor-length linens, chair covers, and sashes, as well as all necessary glassware, flatware, and China. When the festivities are over, you and your guests can retire to the 340 sumptuous guest rooms or luxurious suites for a peaceful night's rest.

33+ years in business

Speaks English

Small team (2-10 members)

Amenities + details

Amenities

Ceremony Area

Dressing Room

Handicap Accessible

Indoor Event Space

On-Site Accommodations

Outdoor Event Space

Reception Area

Wireless Internet

Ceremony Types

Civil Union

Commitment Ceremony

Elopement

Interfaith Ceremony

Non-Religious Ceremony

Religious Ceremony

Second Wedding

Vow Renewal Ceremony

Settings

Ballroom

Hotel

Restaurant

Rooftop

Venue Service Offerings

Bar & Drinks

Food & Catering

Planning

Service Staff

Awards and Affiliations

2026 'Best of Weddings'

Join couples who chose award-winning vendors for their wedding

Meet the team

Jessica Awad
Certified Wedding Sales Manager
Jessica Awad is a MCC Graduate with a degree in Hospitality Management & business. She has over 10 years of experience in the hospitality industry. Jess books all of our social events and weddings. She loves working with all of her couples, and building a strong connection with her clients. She loves turning the client's vision into a reality, and watching all the magic happen, and creating a memory they will always remember.
Jennifer McGinnis
Wedding Coordinator
Wedding Assistant
Travania Clark
Director of Sales and Marketing
I take pride in bringing years of unparalleled operations and sales experience to the hotel industry. Throughout my career I have held director positions in most operating departments including: Front Desk, Executive Housekeeper, Assistant General Manager and Director of Sales. This diverse knowledge of hotel operations makes me well versed in offering clients options that are practical and creative. I am always excited to deliver an ‘above and beyond’ authentic custom experience for clients.

4.7

out of 5.0

26 reviews

Your trust is our goal. Our community relies on honest reviews to help you make those big decisions with ease.

Review Summary

This AI-generated summary is a snapshot of this vendor's ratings and feedback.

The Hyatt venue received glowing reviews for their exceptional wedding planner, Jess. Multiple reviewers praised Jess for her professionalism, warmth, attention to detail, and ability to bring their wedding visions to life. They commended her for making the wedding planning experience seamless, easy, and fun, with one reviewer highlighting Jess's ability to refine ideas and enhance the overall vision. Guests also appreciated the excellent service and seamless execution of events, making it a highly recommended choice for wedding receptions.

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Kevin C

Highlighted review.

Jess has been nothing short of amazing. From the very beginning, she’s made us feel like family and has been so intentional about understanding our vision. Every time I share an id...

ea, she hears it, refines it, and somehow makes it even better. I truly feel like she cares just as much about our wedding as we do. Planning with her has been easy, fun, and so beyond comforting — I fully trust her, and that is the best feeling during wedding planning. I’m genuinely excited for our big day because I know Jess is the one bringing our dream to life. We couldn’t ask for anyone better.

John G

We booked our room block with them and while they didn't respond to calls/emails as quickly as I would prefer they really were excellent for our guests and very helpful with distri...

buting our gift bags to out of towners!

Any questions?

Madeline G

We have absolutely loved working with Jess at the Hyatt! She has made our wedding planning easy and seamless. Jess is extremely knowledgeable and has gone above and beyond.

Chelsea B

We love the Hyatt! Jessica was so helpful and personable in our wedding planning experience!

T’Yanna K

I cannot say enough about how amazing Jess is!!!!!! She is truly making this experience seamless for me and deserves all the recognition in the world! I love her and recommend her ...

to everyone

april F

When we first meet with Ms.Jess at the Hyatt she listened to all the things we where looking for the dream wedding we where hoping for and she has done just that! She has helped us...

have a long life experience of our new journey and the happily ever after !!!

Bianca E

cannot see enough great things about Jess and her professionalism impaired with her warmth that went above and beyond any expectations, especially with all the other vendors in whi...

ch I had spoken to

Ashley D

We had our wedding here and could not be happier with our experience. From the moment we toured the venue to the very end of our wedding night, everything was seamless, beautiful, ...

and so thoughtfully handled.

Jenna B

Jessica Awad is the best wedding planner in the world! She was so thoughtful and detailed. She made our wedding day so special and fun! Thank you so much Jess!!

Sandy N

Jessica from the Hyatt was more than great and she helped us a lot organize the details of our wedding and we couldn’t be happier with the results! Highly recommend the Hyatt for w...

edding receptions!! Our guests loved it too 😊

Mary M

I recently had the unfortunate experience of staying at Hyatt and was thoroughly disappointed by the lack of professionalism and basic standards of service. The cleanliness of the ...

rooms was far below acceptable, with multiple issues that made the stay uncomfortable and unsanitary. We entrusted the hotel with a significant event, expecting them to deliver on their promises, but they consistently failed at every turn. The food quality was inconsistent, ranging from mediocre to downright inedible, and the event setup was far from what was agreed upon. Despite clear instructions and ample time to prepare, the hotel failed to provide the correct food, beverages, or even the basic setup for our event. This incompetence not only reflects poorly on the staff but indicates a troubling lack of oversight and leadership. It’s evident that the management is either unwilling or unable to address these issues, resulting in a chaotic and stressful experience for their guests. If you are considering this hotel for an important event, I would strongly advise against it. Their inability to follow through on even the most basic commitments will likely leave you disappointed and frustrated.

Ezela T

TL/DR: Go with the Hyatt for an elegant, upscale dream wedding with the amazing Chet Whisler at the helm. Everyone needs to have a sit down with the Hyatt. They renovated their h...

otel in 2017 and we chose them after going through what was basically a hard hat tour of concrete, open walls, and a concept of what it would look like. The finished product is nothing short of stunning. From start to finish, the Hyatt gave us five star service and personalized care. Even past the finish, we still talk to Chet to see what he's up to and we try to go as often as possible to see what's new and exciting at The Street Kitchen and Bar. I know it's super trendy right now to have your wedding in a barn or other alternative spaces, but if you're looking for upscale and value, the Hyatt is where you want to be. What I mean by value is that you may pay a little more than other places, but what you get is exponentially more impressive than you could ever imagine. Each and every staff member carries themselves professionally and cares about your event. The entire process was just a complete delight. One note that was unforgettable - the food. The menu tasting was insanely delicious and fun, we had our own waiter in a conference room and the food just kept coming in! Chet gave us insightful and helpful feedback about our choices and all of our guests raved about the food and the garbage plate late night station. Plus, because he knew we'd be busy, Chet made sure to have two garbage plates boxed up and waiting for us in our suite at the end of the night. Can I tell you after a night of dancing and drinking, opening the room fridge to see garbage plates at 2:30am....heaven! I could go on about everything - but the one thing you need to know is that Chet is the master of elegant and well executed weddings. Anything you could worry about, Chet has a solution for. Tell him your ideas and he will make it happen.

Katie K

The Hyatt was amazing! Everyone said that dinner was the best “wedding food” they had ever had! Bar service was great, and our cocktail hour and late night snacks were a hit. Thing...

s were organized and ran smoothly all night. Chet is a wonderful planner and organizer, with a great attention to detail! My only issue was that when we went to pick things up the next day (photo booth props, table signs, vases, frames, etc), our things were very unorganized and a few things were missing and never made it back to us.

Katie G

WOW!!!!! My wedding was truly an amazing event thanks to Chet Whisler at the Hyatt Regency Rochester!!! From our initial inquiry and throughout every single stage of planning; eve...

n date changes etc. We always felt our needs were Chets priority. The venue is absolutely beautiful to begin with but once Chet and his staff arranged and setup the ballroom they transformed into the most elegant, glamorous event beyond anything I could have ever dreamt of. Our entire evening was perfect from a fabulous meal to special attention throughout the evening. Chet went above and beyond he personally took care of our head table and made sure we were taken care of. I highly recommend the Hyatt Regency Rochester to anyone searching for professionals who truly care, deliver what they promise, and go above and beyond to make your event a dream come true. It is truly impossible to thank and to compliment Chet Whisler, enough!!! He and his staff surpassed my dreams of a glamorous wedding and perfect evening!!

Keddy P

The Hyatt made our dreams come true. The place looked like it was straight out of a movie! The food was delicious and staff was so helpful! Kyle, catering head, was great to work...

with and made any necessary calls/adjustments as he saw ft without needing to consult bride and groom on everything. Chet, however, MADE this experience for my husband and I. From the moment we met with Chet, to weeks after picking up items we left behind, Chet was personable, professional and thinking three steps ahead of us! We felt zero stress the entire time and much of this was due to Chet. Thank you, Hyatt!!! Wish we could do it again!

Anonymous

We hosted a wedding at the Hyatt. We chose the Hyatt based upon their promise of great service. Unfortunately the Hyatt did not deliver. The bar line was long, the food service was...

late, the wine service was non existent and the food was not as promised.

Rob S

My wife and I did our wedding at the Hyatt on May 28, 2016. There are two event spaces; The Grand Ballroom and the Main St. level room. We used the Main St. room which holds up to...

150. Our overall experience with the Hyatt was amazing. We canceled our wedding Max's because we were not comfortable with their staff (poor communication, unwilling to meet outside of 9-4:30, asked us to book a vendor for chairs rather than them). When I called the Hyatt to cancel my block of rooms in January (5 months before our scheduled event at Max's) I was transferred to Chet. Chet is their events manager and is amazing. He informed me that the Hyatt had the Main St. room available and the cost was reasonable. For $89 per person we were able to get all of the added bonuses that many places charge extra for (seat covers, cake cutting, champagne toast, 4 hours of open bar etc.). We added garbage plates for another $12 per person, but that was well worth it as the garbage place was awesome! Our reception lasted from 6:00 when cocktail hour started until 1:00am when the DJ had to get home. The food was amazing as was the hospitality. When we arrived back at our room all of our gifts had been brought upstairs and there were purple rose petals (the main color of the wedding) leading to the bed where 2 trays of chocolate dipped strawberries and champagne sat waiting. Finally, as we checkout the next day I went to the counter to pay for the suite for one night as the bridal party used it to get ready in the night before the wedding and found out the manager comped the room for us so we got the suite for two nights at no additional charge. I love the Hyatt and Chet. Do your wedding there!

Crista C

he goes above and beyond your expectations

John Q

WOW! I hosted my wedding reception at The Hyatt and was beyond pleased. Everyone raved about our food and the great service we had. Chet was our coordinator and he EXCEEDED our e...

xpectations. He and his staff did a phenomenal job setting up our ballroom and executing my dream wedding day. Chet was fantastic to work with and was beyond helpful. The staff was attentive and made our wedding day care free. It was great to have the hotel on-site so that guests simply had to walk upstairs to stay. I would recommend The Hyatt and Chet to any friend or family member looking for a venue.

Jary C

Choosing a venue for our wedding day was a very important decision for us. We viewed many different ones before choosing the Hyatt and are very relieved to know that we made the ri...

ght decision. We were absolutely blown away by the Hyatt's level of professionalism. They truly put their clients first. The tasting was out of this world and the service on the wedding day was outstanding. We felt special and definitely catered to. I did not have to worry about anything in terms of the reception on the wedding day. Julie and staff were a true blessing. I am so grateful they made our day smooth and impeccable. Everything was so beautiful. Our friends and family are still raving about how delicious the food was. I most certainly highly recommend them!

Cherisse L

The Hyatt was wonderful as our reception venue. We would definitely recommend them to our friends and family for future weddings and events! Chet Whistler (event planner) was ama...

zing to work with!

Jennifer M

The catering and reception were wonderful! Chet, our coordinator, was awesome! He made sure that every detail of the reception was perfect. I cannot say enough good things about Ch...

et. He even made sure we had extra time to submit our final numbers because many of our guests were coming from Hurricane Sandy torn regions and several had to cancel at the last minute. Both my husband and I had a large number of out of town guests. We had issues with getting enough rooms for our guests due to a large convention that we were unaware of until after we had signed the contract. The rooms coordinator, Sharon, tried very hard to work within the restraints of the corporate policy. I think they were surprised by how many rooms we needed. It is my suggestion to discuss this before signing anything.

Jennifer R

Great reception site, great food, Chet is amazing to work with!

Jillian Z

We had 80 out of town guests staying at the Hyatt and a Morning After Breakfast in the Main Street Ballroom which has been newly redecorated. The staff in guest services and cater...

ing were very professional and competent. The food was great and the rooms were comfortable and clean. The price for the service and quality was exceptional

Kristine P

Right from the start of our wedding planning to the very last second, The Hyatt was absolutely amazing. My husband and I worked with Chet and Heather throughout our planning and t...

hey were incredibly attentive. At any point of stress, they knew exactly what to do and say to make us feel better. Chet always had a dark chocolate bar for me at all of our meetings. I felt completely comfortable leaving everything in their hands. We were lucky and had the whole ballroom for our wedding on 10/9/10 which was wonderful considering that we had more guests than anticipated. The set up was perfect for us and there was enough space so that we didn't feel crowded at all. The food was awesome and the little food details like a special meal for my son, dark chocolate for me, my husband's food dislikes and my glass always being full with RB really stuck out to me. Details mean a lot and get noticed. I will definitely be recommending the Hyatt Regency Rochester to everyone that will listen. The service, quality and value were all top notch. Our wedding day was beautiful.

Kristi R

The staff and location really made our wedding day a dream come true!!

Service area & Contact info

125 East Main Street, Rochester, NY

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(585) 794-4810

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Hyatt Regency Rochester

Jessica Awad

Certified Wedding Sales Manager

Typically responds within 24h

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Hyatt Regency Rochester

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Review Summary

Service area & Contact info

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