Hyatt Regency Savannah

and customer service. The team worked our our schedules for the food tasting and the tours. They helped make sure we were doing the right thing by city of Savannah to block off the river walk during our event. Here are the little touches that made the wedding itself magical: 1. My parents room was stocked with my parents favorite snacks before they arrived. My husband’s mom’s room had a bouquet of her favorite flowers. 2. My (the bride’s) getting ready room had snacks, flowers and a day-of “just in case” pack filled with things like tweezers and double sided tape. The groom’s room was stocked with drinks and a charcuterie board 3. Sarah listened to my concerns about having no place for just my family to “hang out” and figured out a solution for us. My family loved it so much. Overall, it was a beautiful experience and one that we will never forget.

hoose the Hyatt for our reception venue- they were lovely, just didn't go with our theme- we loved the room layouts especially for the bridal suite. During the time of that trip and about 2 months later when we made our block arrangements, there had been some miscommunication between a former coordinator, us and the new coordinator. We felt really disconnected and disappointed. Then Chelsea, the new sales coordinator fixed everything and made us feel really special... I know it can be hard doing that with such a large hotel. Chelsea made sure everyone knew we were coming... the whole staff congratulated us anytime we'd enter the building or walk up to our room. Chelsea made sure most of our rooms were able to get an early check-in... I was a little panicked because I use to be a front desk representative at a large hotel and I knew how big of a stretch it was just asking. On the night of our wedding, champagne and chocolate covered strawberries awaited us in our room with the kindest note from Chelsea. The hospitality suite is great for the bridal party getting ready and the connecting room was perfect for myself and my girls. The rooms are newly renovated and really represent Savannah well with the color scheme with just a few modern touches. Some of the rooms have atrium views, which unfortunately some of our guests received... my mother had one of those rooms and was upset that she couldn't be on the same floor as the bridal suite. The original coordinator we had assured us that almost all of the rooms were going to be on the same floor, but we were spread among 4 floors. I honestly didn't mind it, but our parents were't so happy about it. Overall, I loved having our block at the Hyatt Regency Savannah. It was very clean with a wonderful staff and the whole experience was great for me.

for years and always stayed at the Hyatt because of the views and the service. Shannan Flatham is an amazing person to work with. She is very professional and knowledgeable, and I felt like nothing would dare go wrong in her presence. She was very easy to get in touch with by phone and email, and handled all the details for our reception. We had a crisis when one of our vendors failed to deliver the chairs we had rented, and Shannan and the entire management staff of the Hyatt stepped up to the plate- contacting the vendor, finding the chairs, and after they finally arrived, unloading them quickly when the delivery crew was no where to be found. She found a solution to make sure our guests weren't impacted and had no idea of the trouble. You know the saying about how your loyalty to a company is measured by how they react to a problem? I have no doubt in their abilities. We used the Harborside Center ballroom which is beyond beautiful. Shannan and her team set up the room to perfection, and the food! Chef David Gordon creates some amazing dishes. They worked with our ingredient preferences and created a buffet that was absolutely delicious. Everyone we encountered was amazingly helpful, courteous, and not just pleasant- they enjoyed working with us as much as did with them. We can't wait to visit again, and we know the Hyatt will be there waiting for us.