Hyatt Regency Waikiki Beach Resort and Spa Reviews
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Reviewed On 4/07/2014 by Channing C
I held my wedding reception at the Hyatt Regency on the 3rd floor pool terrace. Not only is the view amazing from here but the staff did an amazing job helping set up my items that I had brought. Michelle, the catering coordinator, is awesome. ...
She is so incredibly organized and made the entire experience so amazing. I sent her a million emails and she always promptly responded and was very accomodating for all my requests. The food was delicious and I couldnt believe how many compliments I got on the reception. The only thing I wasnt crazy about was the price of their guest rooms. They are pretty expensive for not being very upgraded. I did have an amazing ocean view though from the 29th floor. Overall, I wouldnt change a thing and would work with the Hyatt anytime!
Reviewed On 3/25/2014 by Elle T
As soon as I saw the crystal chandeliers in the Hyatt Grand Ballroom, I knew I wanted this as my wedding venue! Michele (Catering Mgr.) is an absolute delight to work with- she is warm, caring and willing to help with any details I needed with ...
my wedding. The banquet staff is wonderful! I would highly recommend the Hyatt as a wedding venue.
Reviewed On 1/15/2014 by Rebecca D
We love the Hyatt Regency Waikiki! Michele, the events manager, is so amazing. She is prompt, curteous, and super professional. She suggested ideas to us throughout the process to make our day special and was super patient with all of my cra...
The hotel has a location for outdoor marriages on a terrace overlooking the ocean which is just gorgeous and a ballroom big enough to fit our huge wedding with over 300 guests. We were originally looking at having over 400 guests and it was one of few locations in Hawaii that could accomodate this.
The staff is super friendly and helfpul as well. The food is amazing and they give you so much food for what you pay. Defintiely no one left hungy from our wedding. The hotel also provides comps to the bride and groom based on how much money you spend on the wedding. This was a great way to save money along the way.
We love the Hyatt so much that we are already planning to use them for another function. If you want to make sure your wedding goes exactly as you planned I highly recommend using the Hyatt as your venue. The attention to detail they take is amazing and the staff on the day off even helped give us instructions on what to do for the cake cutting because we didn't know exactly how it should be performed.
I honestly can't say enough good things about our experience at the Hyatt.
Reviewed On 8/26/2013 by Skye-Lee T
Catering Manager, Michele Ganiko, helped us plan our big day. She was such a pleasure to work with that we were sad once the wedding was over. If not for her, our wedding day would not have been nearly as perfect or as beautiful!
She went ...
above and beyond to help us. She made sure our every need was met and was very quick to respond to all correspondence. She truly was an absolute joy to work with!!
The following is in no way a reflection of Michele, but rather the craziness at the hotel during our wedding weekend...
We did experience some problems prior to the wedding. Long story short, the hotel was 100% capacity and we were supposed to have 2 rooms - 1 suite & 1 standard (Groom's) room. The hotel did something funny with our reservations and ended up not booking the groom's room separately. The explanation given still doesn't make sense. Fortunately they found a room for us but advised that we could not go on the patio as repairs were being done.
We thought no big deal, we can work with that. Only when we went to the room we saw black tape unevenly lining the middle of the patio door, scaffolding outside of the window & a little wooden stick keeping you from being able to open the door.
Naturally we brought this to Michele's attention as video & pictures would be taken in the room. She did everything in her power to assist us, but it was out of her control. Fortunately my sister had booked a room so the guys used her room for the pre-wedding video & pictures.
Now a few hours before the groom's room incident my sister checked into her room (after the check-in time), it wasn't ready so they said they were going to find her a better room. Well, the room they gave her had not been cleaned. There were beer bottles around the room and in the fridge and chips on the bed/table. It was an unpleasant surprise.
She cleaned up most of it and called housekeeping to let them know her had not been cleaned. She had them clean what she could not. Needless to say she did not leave them a tip.
Despite these unfortunate events, our wedding was perfect. The food was fabulous, the venue was beautiful and the banquet staff were great! I would still recommend anyone getting married to consider the Hyatt.
Reviewed On 4/17/2013 by Sarah Z
Our ceremony & reception was at the Hyatt and it was spectacular -- the pool terrace was amazing. Despite being near the pool, it's blocked off and you don't hear or see anyone, and it's gorgeous. Amazing entrance over the bridge/walk way dow...
n the white aisle runner. The reception was across the street in one of the ballrooms, and that too was amazing. Great space, great food, great service. Our only problem was in some of the details in the bill, but we're currently working those out. But our wedding was perfect there, and I recommend this venue!
Reviewed On 8/25/2012 by Myla B
We decided to get married at the Hyatt Regency. We didn't get to view the ceremony site because we are on the East Coast, but the pictures on the website are accurate. We got married in August, the hotel has a start time of 5:00pm, it is very...
bright. Our guest were using our fans to block the sun. :/ They block off the ceremony site from the pool but you will have a lot of on-lookers.
The cocktail hour is usual held across the street. It is basically in a hallway. That is not what we had in mind for a Hawaiian wedding. We chose to move it next to the ceremony site. They did allow that but told us that we had to spend $3,000 in the 50 minutes for cocktail hour because we were renting out part of the restaurant. Each item of food was $5.50. I thought that was ridiculous!! I mean one piece of shrimp was $5.50! We ordered the sliders and asked them to cut them in half so that we could allow more guest to try them, unfortunately they forgot on the day of the wedding.
The ballroom looks like every other ballroom. Nothing special. We had cupcakes instead of a cake and they still charged us a $1.00 per guest. They didn't even have to deliever the cupcakes to the guest. We allowed them to choose because of all the flavors.
The Hyatt is very strict with having all of your vendors out of the room by 11:30pm (that is in the contract), your wedding has to end at 11:00pm. We went a few minutes over (3 or 4) and they were threatening to charge us $500 for every half hour. We spent over $30,000 at the Hyatt, not including all the rooms we booked for the out of state guest and buying drinks at their swim bar, and they could'nt even cut us some slack. The represenative who was telling us he was going to charge us was very rude. If I had to do it all over again, I would have chose a different venue.
Reviewed On 8/15/2012 by Diana P
The ballroom is beautiful and our coordinator was amazing. Michele Ganiko was our primary contact and she was wonderful to work with. Everything was seamless. The only complaint we received from guests was due to the parking structure being a l...
ittle to narrow to navigate. But the hotel does offer discounted rates for valet parking!
Reviewed On 5/24/2012 by Jae A
Our catering manager Michele Ganiko was so helpful! She was quick with expediting answers and was so avid to help out in any way possible.
Reviewed On 4/18/2012 by Kimberly J
My husband and I couldn't have picked a better hotel to stay at for our week long honeymoon in Hawaii. The Hyatt Regency Waikiki resort & Spa was literally right across the street from waikiki beach. We were on the 16th floor and the ocean ...
view was amazing. The food great and the staff was friendly and helpful. It wasn't as expensive as we thought it was going to be which was a plus. We're thinking about going again in the future.
Reviewed On 7/08/2011 by Jocelyn M
The Hyatt is top notch! I worked with the catering manager via email and phone because I live in California. She was extremely helpful and gave great suggestions for our reception. We had it on their newly renovated terrace area, which was b...
eautiful. The staff for the reception was great and on top of everything. The night was perfect and thanks to the Hyatt Waikiki team for making our day so special.
Reviewed On 3/31/2011 by Linda K
I had heard great things about the Hyatt, the service in particular, and it was all true! We had a MAJOR hiccup...the outdoor area, where we had planned to have our reception, became unavailable due to delays in construction. Needless to say,...
was VERY disappointed since I had really wanted to have an outdoor reception. However, the catering manager went out of her way to help us 1. find an alternative venue 2. make up for the issue at hand. The day of, we didn't have to worry about anything and were treated like royalty. All of our guests LOVED the service and food and wouldn't stop raving about it.
Reviewed On 1/27/2011 by Winnie K
Michele Ganiko, the Hyatt Catering Manager was awesome! She always responded right away to my emails and phone calls and I had A LOT of questions through the year of planning. She would even respond to emails late at night and also when I recei...
ved responses saying that she was out of the office returning later that week. We're really glad we had our wedding there as the hotel had many great spots for picture taking and they provided top notch service from the valet/bell services to the banquet staff. They definitely catered to all of our needs and we totally enjoyed our comp PH suite! There's nothing they can't do. We saw a 360 ceremony set up from an expo they did in the past and they recreated it for us as well as the wedding cake they made us was one of my fave things that night. LOVED IT!! Not to mention it was very moist and tasted great!!
Reviewed On 12/21/2010 by Mari F
Having my wedding at the Hyatt was the smartest thing that I could have done! I booked a year and a half earlier and you get the booking price-it will not go up after you book. The staff are so helpful and friendly-the catering staff were awe...
some! The Hyatt made us feel so special and made our wedding day the best ever!
Reviewed On 11/29/2010 by Sherry M
Great ballroom for reception site, beautiful and warm atmosphere. very personable, and helpful. They helped answer any questions I had and when it came to things I was unsure of; they gave me insight to what other weddings did.
Reviewed On 11/17/2010 by Stephanie S
Very organized. The hotel and catering staff were extremely helpful and made sure we had everything we needed. Great view of the ocean, great incentives, and the hotel provides an awesome wedding coordinator.
Reviewed On 9/24/2010 by Shayna L
We chose this venue because we loved the menu - a yummy 9 course chinese menu, which was perfect because we wanted a sit down, but wanted the variety that you often get from a buffet. and with items like honey walnut shrimp, stuffed duck, and ...
lobster, our guests seemed really happy and full!
the staff was great to work with, especially michele. She never got irritated with my many many questions; rather, she was super helpful and offered lots of advice.
I didn't have my ceremony at the Hyatt, but I did get ready in their suite. i thought it was beautiful, but when we left, the bellhop said that the other suites were renovated and looked even better!
weddings are ridiculously expensive, but i do think that it was a decent deal for what we got. the food was great quality and the ballroom was really pretty.
Reviewed On 6/29/2010 by Melodee Y
Michele Ganiko, the wedding coordinator at the Hyatt is so accomodating, well experienced, and professional. She made the wedding experience a positive one especially after getting the run around with so many other hotels that act as if we wer...
e lucky if we were to have our wedding at their hotel. The food was to-die-for! The Garlic Chicken was grinds and the executive chef was really helpful with our menu! The Red Velvet wedding Cake was the best I've had (it was a special request that they gladly accomodated), and the chocolate lovin' spoon cake was talked about for weeks after the wedding! Our only problem was that the parking was kind of hard for the guests. The valet line was backed up as well as the line to get into the parking structure.
Reviewed On 5/10/2010 by Cindy C
The customer service was the best from before the wedding through after the wedding. It does not compare to the other hotels we called where we received poor service over the phone.
Contact Info for Hyatt Regency Waikiki Beach Resort and Spa