Catering Manager, Michele Ganiko, helped us plan our big day. She was such a pleasure to work with that we were sad once the wedding was over. If not for her, our wedding day would not have been nearly as perfect or as beautiful!
She went ...above and beyond to help us. She made sure our every need was met and was very quick to respond to all correspondence. She truly was an absolute joy to work with!!
The following is in no way a reflection of Michele, but rather the craziness at the hotel during our wedding weekend...
We did experience some problems prior to the wedding. Long story short, the hotel was 100% capacity and we were supposed to have 2 rooms - 1 suite & 1 standard (Groom's) room. The hotel did something funny with our reservations and ended up not booking the groom's room separately. The explanation given still doesn't make sense. Fortunately they found a room for us but advised that we could not go on the patio as repairs were being done.
We thought no big deal, we can work with that. Only when we went to the room we saw black tape unevenly lining the middle of the patio door, scaffolding outside of the window & a little wooden stick keeping you from being able to open the door.
Naturally we brought this to Michele's attention as video & pictures would be taken in the room. She did everything in her power to assist us, but it was out of her control. Fortunately my sister had booked a room so the guys used her room for the pre-wedding video & pictures.
Now a few hours before the groom's room incident my sister checked into her room (after the check-in time), it wasn't ready so they said they were going to find her a better room. Well, the room they gave her had not been cleaned. There were beer bottles around the room and in the fridge and chips on the bed/table. It was an unpleasant surprise.
She cleaned up most of it and called housekeeping to let them know her had not been cleaned. She had them clean what she could not. Needless to say she did not leave them a tip.
Despite these unfortunate events, our wedding was perfect. The food was fabulous, the venue was beautiful and the banquet staff were great! I would still recommend anyone getting married to consider the Hyatt.