I had an extremely disappointing experience with this planning company from the very beginning.
I booked with Brielle as my lead planner because of her experience and the confiden...ce I had in her. After I had already secured my wedding date, Brielle accepted another wedding on the same day and passed my wedding off to another planner. I understand that staffing changes happen, but I specifically hired Brielle, and it was incredibly disappointing to lose the planner I trusted because my wedding had been double-booked. I would have never used this company if I knew I was going to have another planner.
Unfortunately, things only went downhill from there. Communication throughout the planning process was inconsistent, unclear, and often required multiple follow-ups from me. My new lead planner, Nicole, did not attend my rehearsal, which immediately left me feeling uneasy going into the wedding weekend.
On the wedding day, it became very obvious that my planner was not capable of leading an event of this size. She failed to keep the day on schedule; our trolley arrived LATE and arrived DURING our ceremony, and there was very little direction given to our bridal party, family, or vendors. Both Nicole and her assistant seemed overwhelmed for most of the day, and they were largely MIA throughout the wedding. Whenever we needed our planner, it was difficult to find either of them. It felt like everyone else was stepping in to do the job.
The most disappointing part was the complete lack of accountability afterward. Neither Nicole nor Brielle reached out after the wedding to ask how everything went or to acknowledge the issues we experienced. The only reason there was any follow-up at all was because I emailed Brielle myself to explain how disappointed I was with the entire experience.
Thankfully, our venue coordinator, our incredible vendors, and our family all stepped up and filled the gaps left by our planning team. They truly saved the day and made our wedding everything we had hoped for. We had an amazing time celebrating with our guests, but it was impossible not to notice the lack of organization, leadership, and professionalism from the very team we hired to manage one of the most important days of our lives.
After making an investment in a wedding planner, I expected clear communication, strong leadership, and someone who would make the day less stressful—not more. Unfortunately, that was not our experience, and I cannot recommend this company.