Kayla has an awesome personality--fun and bubbly--she was more than willing to work with us when we had to move our date due to covid.
Unfortunately we had a poor experience at my trial, and so we had to break our contract as I did not feel co...
nfident in her abilities, especially as I am planning my wedding far away from the destination. I had sent Kayla photos of what I was looking for--a sleek, low, intricate bun. I had told Kayla during our initial phone consult that I was not a "boho" bride, and I was looking for a clean, natural look--no problem, she said.
I flew across the country specifically for the trial, and drove 5 hours with my mom and sister to Idaho. My mom wanted to trial hair/makeup with me, and my sister wanted to try hair. The morning of the trial, Kayla was running 20 mins late for our 9am trial due to traffic, which happens. However, she had gotten in from another wedding the night before, and had booked a flight at 12 noon for another event--so we had an hour and 40 minutes for everything. Thus, the entire experience felt incredibly rushed. I had prioritized and booked the trial over 2 months in advance. The airbrushed makeup was nice. However for the fake lashes, every time they tried to glue them on glue got everywhere, and I couldn't open my eye well. There was also a gap between my real lashes and my false ones. My mom had the same issue. The products the used were unimpressive--Covergirl lipwear, etc. For $100, I expected something better. Not a deal breaker, but concerning.
The final straw was my hair--I sat down in the chair, and the entire hair style from start to finish took about 15 minutes--for a $100 dollars. It was a small, messy bun with a few bobby pins that I could have done myself. I felt like I was going to work, it felt that messy. It was so far off from what I asked for. I was honest, and told Kayla this, so she tried again, but again the results were very disappointing, and I had to fight back tears. When I showed photos to a different hair stylist she couldn't believe that was a trial. I have seen my girlfriend's trial photos for similar styles, and none of them looked like this. I understand that a trial is not meant to be perfect--it is a time to troubleshoot. But how could I trust that on the day of my wedding, Kayla could do something radically different than the trial? As a cross-country bride, that felt like too much of a gamble. She was saying that she could bring some fake hair, or inserts to put into the bun, but she didn't bring them with her, which felt really unprepared.
The entire experience--an 1:40 minutes--cost 500 dollars, which is unfathomable. The only person who liked her hair was my MOH--my mom's hair style was super flat and not very flattering, but by the time they finished and my mom wanted them to try something else, they were packing up to leave for their flight. Again, I think they were incredibly kind people, but we felt taken advantage of. She also never checked in with us after the experience. It would have gone a long way if she would have messaged me something like "hey, I know it wasn't exactly what you wanted, but here is how I'm going to make it how you want it"--but no, she took the money and we never heard from her after.
My planner tried to get a partial refund for the experience since it was rushed and unprepared. However Kayla refused saying we got what we paid for. Incredibly disappointing customer service all around.