I thought long and hard about posting this review, and even waited until after the wedding to ensure that my experience was accurate. From start to finish Lindsay was absolutely horrid. As someone who has experience in Bridal and Event planning, Lindsay gives all coordinators a horrible reputation. The first issue we had with her, was that she never answered inquiries. Our Bride was planning a destination wedding. She picked Lindsay as her coordinator because Lindsay had done a wedding at the destination resort the Bride selected. The bride also resides in Austin, so she thought it was a perfect match.
Upon hiring Lindsay-- she literally did nothing. We provided her an excel sheet with all the guests info and asked that it be updated, since she was in fact the VERY WELL PAID coordinator. As the invites went out and people, including myself reached out to her, we began to realize the quotes she provided us were literally ONE HUNDRED PERCENT up-charged from the hotel. She quoted us $4,416.33 for a room for 3 people for 4 days. Upon calling the resort to understand what all these charges were for--and contacting "funjet" who she is a travel agent for... we found out she had chosen to make a profit by up-charging every single person ONE HUNDRED PERCENT. When the father of the bride contacted her and explained how embarrassingly unacceptable this was, she blatently lied and said she did not do that, but the resort "must be having some kind of sale" that she would "now honor". We finally got the room cost to the actual cost the hotel was charging, and at this point Lindsay pretty much stopped communicating with anyone who challenged her in any way with questions or concerns. I happened to be in Austin, TX when this issue arose, and the bride was in tears over the treatment she was receiving.
She essentially did not reply to emails from the bride, her father, the bridesmaids or family. After multiple attempts to ensure payment was made, she actually charged 4 different people the wrong amount on their credit cards. She charged another bridesmaid for my portion of the room, and simply never responded when we notified her. As far as the excel sheet being updated with peoples travel information-- it was simply never done. She literally did not even work on this wedding, but charged upwards of $3,000 for her services. Emails that should have been sent to the guests with information regarding arrival, were never sent. We had to work hard internally as a wedding group to make sure everyone had the correct info. Upon arriving, many people who were charged for transportation to and from the airport, magically had no reservations.
The resort themselves offered wedding planners, for free, since they booked a destination wedding. We would have been better off using them from day one to get everything done, as Lindsay again went radio silent upon the start of the wedding weekend.
All in all, I would never recommend or trust someone who behaves in such an unethical and unprofessional manor. Lindsay does not take pride in her work, and does not have any compassion for the people she deals with. It was very disappointing to know the bride trusted and had full faith in Lindsay, and was mislead and made to look like a fool. If you want to have a successful, hardworking coordinator who you can trust with your big day, DO NOT HIRE LINDSAY.