About this vendor
Look your best in a made to measure suit that perfectly fits your wedding budget, theme and style. Book a wedding consultation at your nearest showroom to explore your options.
Why you'll love Indochino:
- Better prices than traditional retail
- Made to his measurements for the best fit
- Easy ordering for entire wedding party
Details
Fashion Services
- Custom Designs
- Group Discounts
- Online Ordering
- Private Appointments Available
Suits & Accessories
- Bow Ties
- Ties
- Tuxedos & Suits
- Vests
Reviews
Your trust is our goal. Our community relies on honest reviews to help you make those big decisions with ease.
3.9
out of 5.024 reviews
Review photos
Showing slide number 1 out of 7
- Top reviews
- Newest first
- Oldest first
- Highest rated
- Lowest rated
Sort by
My wife got her suit from this company and had a wonderful experience at the Hilldale location in Madison, WI! She got to customize her entire suit (everything from the cut/style down to the inside galaxy fabric and button colors!) and everything was tailored to her measurements. She even went back after the wedding to buy a second suit! Would absolutely recommend them to anyone looking to buy a custom suit. LGBTQ+ friendly!
My husband went with Indochino for his suit at our wedding last year and received so many compliments on it. He only purchased the white shirt, blue jacket, and blue pants. He had a very specific style and fabric in mind, and was pleased to customize his own suit on Indochino's website for a reasonable price.
The only issue that he ran into was that the company had sent him the wrong type of shirt (there were no holes for cufflinks). Otherwise, he was very happy with his purchase and it looked great on him.
When we started our wedding planning, we knew that we wanted it to be unique. My husband was looking for a custom suit that had a wow factor to stand out. We were blown away by the fabric options offered at Indochino along with the expertise and professionalism of one of the store Manager’s-Marshaun. Marshaun worked with us every step of the way from designing, to fitting, and alterations of the suit. My husband’s suit turned out better than we originally pictured and created a beautiful timeless look that we will cherish through the photos and memories of that special day forever. We will recommend Indochino to anyone looking for a suit. Once you shop with Indochino you won’t want to buy elsewhere.
My wedding suit from Indochino was great. I had never had a custom-made suit before but now I can’t look back – the fit is too perfect!
My husband got his wedding tuxedo custom made by Indochino and it looked amazing! The delivery took forever as it got stuck at customs for a month but if he ordered it enough in advance so it wasn't a problem.
Sean was such a pleasure to work with at Indochino. My husband, all of him groomsmen and my dad got their suits at indochino and they couldn’t have looked better. The process was a breeze and all the alterations were done through them. My husband, Mike has never had a custom suit made for him, but we will definitely use them in the future and recommend to all of our friends and family. They were so reasonably priced and honestly cheaper than things you’d find in department stores or elsewhere. We are thrilled. Thank you Sean and Indochino!
My husband ordered his suit from here, once we saw it was coming from overseas and some reviews we were skeptical. However, it came perfectly tailored and it’s a beautiful 3 piece suit. He liked the fit and company so much he ordered a few more tailored shirts that arrived today and were a perfect fit.
Your worst nightmare..run!
Your nightmare will begin after they take your money. I have ordered a number of suits for my wedding party and it has been the worst experience. The company is unresponsive and their
Customer Experience Coordinator, Robert, needs some training on how to speak to customers. He loves shifting blame and makes you feel like you are indebted to the company now that you need their crappy made in China product.
Note, the company is not transparent and will not disclose that you may be required to provide a copy of your ID/passport to a foreign government (NOT US CUSTOMS) to release your item. This happened to my elderly father who simply did not want to share his personal information with the Chinese government for a suit. Indochino’s response was that given that only few customers are impacted per week they do not disclose this information during the purchase process. This is probably the most ridiculous response I have heard. It’s like pharmaceutical companies not disclosing potential side effects of their product because it only impacts a small population.
Long story short, my wedding is only couple of weeks away and I still need to find a suit for my dad. Oh, don’t even get me started with the fitting of the other suits.
My advice, stay away from this inept company. Find yourself a better suit elsewhere. Most importantly, find a company that appreciates your business and is willing to work with you.
Indochino got me my first and favorite suit! I was given many choices when it came to customization options, all the way down to my initials on the cuffs. Very high quality and I highly suggest you use them for your next suit.
This is for the Columbus OH location- I bought my wedding suit from Indochino. I loved the endless customization options they offer, and the process to get the suit was seamless and easy. I reserved an appointment at the store in Easton Mall. The associate was very friendly and walked me through the dozen of options I had for my suit. While in the store, he showed me examples of what my suit would look like. After making all of my custom options, he took my measurements. Indochino has over twenty measurements, which made my suit feel very snug and personal to my body size on the wedding day. Finally, it shipped before the expected deadline. I was very pleased with my fine suit!
Perfect look for my wedding day. The fitting was professional, though once I got my suit we realized that the fit was a bit tight for the type of suit I purchased. The staff immediately realized the issue, refitted my suit coat, and I was sent a replacement suit coat within a couple of weeks - plenty of time for the wedding. We followed the Indochino advice in terms of lead time before the wedding and it was good advice. If I were to add anything, it would be to reserve your appointments well in advance, and then reschedule if your suit has not arrived by then. It was somewhat difficult to schedule fittings and a first-look at the fit of the suit, so doing so earlier could reduce some anxiety before the big day.
Horrible experience --
My partner and I purchased 2 three-piece suits (for our wedding) 4 shirts and a number of ties in March. We spent over $1000 at the store that day. We received our order just as stores were closing due to the pandemic. None of the garments fit correctly. All of the measurements were off by quite a bit. The staff people who measured us clearly did not know what they were doing. Both he and I contacted customer service and were told we would be sent an email when we would be able to bring everything in for a refitting. Months went by and neither of us heard from them. I wrote to customer service a few weeks ago asking when we could come in for alterations and was told we missed the deadline. They would not fix our suits or shirts. I was told in a scripted reply that a message had been emailed to me about the stores reopening. I explained that I never received such a message but they insisted one was sent even though they could not tell me the date of the alleged message. They also had no answer as to why everything we purchased fit so poorly. We are now stuck having to pay for extensive alterations.
They did a great job on making the suit. The website is pretty easy to use, although it really is a bummer that they don't let you return it if they mess it up. But, I did get a refund for some alterations done! Suit turned out great!
t's unfortunate that I'm unable to give zero stars. My sister and I ordered a custom suit for my father's birthday, as he was attending a gala the following month. One employee took the measurements and a different (new) employee handled the customizations. We requested a three piece suit and my father was fitted for a jacket, vest, and pants. We received the jacket and pants but no vest. I contacted the store and was told the vest was never ordered. This is incredibly upsetting since it's highly unlikely the vest will arrive in time for my father's gala. Since I can't return the suit, I ordered the vest.
When I asked about compensation for this inconvenience, I was told that a manager would call me back the following Monday. By Thursday I still had not received a. phone call so I called back. This is when I encountered a rude and dismissive store manager named Nicole. She made it abundantly clear that she did not care about us as customers and didn't care that we had been inconvenienced. Her attitude was nothing short of deplorable. Her lack of understanding, empathy, and inability to accept any responsibility for her employee's error was appalling. How could this person be "managing" an entire showroom with zero customer service skills? I'll never return to this store.
My husband’s groomsmen and the Father of The Bride and Father of The Groom all bought and wore Indochino Black Tuxedos for our Black Tie Optional wedding. He made an appointment at their Los Angeles location to get fitted and look at the suit options in person. He had a wonderful experience and the staff was very helpful - helping him get set up using an online portal with his selections, so his groomsmen could place their orders as well. All the guys had an easy experience entering in their measurements and paying for their rentals, and the suits arrived in plenty of time before the wedding day, as advertised, so they could try on and exchange any pieces that did not fit. The suits were great quality, breathable during our summertime outdoor wedding, and of course a great buy to have for a lifetime. We are very pleased with our experience with Indochino!
I really want to love Indochino because the suit I got there for my wedding is amazing for the price. However, it's been a HUGE hassle on top of the stress of a planning wedding. I was fitted and ordered my suit on February 2 thinking it would be more than enough time for my June 15 wedding. The suit came about 6 weeks later (due to Chinese holidays--it's typically 3-4 weeks), which was expected, and I went in to have alterations done. They told me that it would take another 6 weeks to finish the alterations, which is a bit long but again, understandable because I get that they're not a dedicated tailoring shop. However, when they came back, the alterations were comically horrible (as in huge balloon pants at the top and super fitted at the ankles, and pretty huge shoulders).
The Indochino representative I worked with in the store when I was picking my alterations up recognized how bad it was, but told me that it would be another 6 weeks to fix it...which would have been after my wedding. She told me that "it's wedding season, so things take a lot longer" which I understand, but not when I originally ordered in early February AND they were the ones who messed the alterations up. I was told I would need to take it to a 3rd party tailor down the street but that I would be reimbursed for the cost of fixing their alteration blunder. However, when I picked up my alterations from the 3rd party tailor (which were perfect, thank god--shoutout to Erol's Tailoring) and tried to process a reimbursement for tailoring, their system told me that my order is no longer eligible for a reimbursement because it's more than 15 days after I received my order. I'm now having to navigate their opaque customer service process to try to get my reimbursement for $74 worth of alterations I had to pay for because they got it so egregiously wrong the first time. I'm not going back and forth with their support team just to get this reimbursement I was told I would get. Again, Indochino's showroom tailor botched it, and now I'm having to deal with the hassle of fighting for a refund for their mistake. Not to mention, this is a MASSIVE headache on top of getting married and hosting hundreds of family members from out of town.
So in summary, the quality of the suit and fitting experience were great, but I'd think twice about getting a suit here if you need it to fit well for an event any less than 5 or 6 months out. I'm sure this is not the experience of the majority of customers, but it seems a bit of a gamble to be in that minority nonetheless. Also, I get that comparatively their prices are good, but it seems a bit absurd to pay more than $700 for a tailored suit, then have to pay another $74 to get my tailored suit tailored again.
I'm also pretty pissed at this point because as any married human is aware, wedding planning is stressful...and Indochino is needlessly adding to the stress. They could very easily just issue a refund, but thus far, they've made me jump through hoops. That said, I've tried to keep this review as objective as possible...which has been somewhat of a challenge haha.
If I could give 0 stars I would! This place is horrible. Stay far far away. We ordered my fiancé’s suit from here in November for our May wedding. When it came it did not fit at all in any area after being told by our sales person that only minor alterations would likely be needed. We went back for alterations, they claimed they could fix it no problem. We went back again when the alterations were “done” and WOW. The suit was dirty as if someone had been eating lunch while working on it for starters. Nothing was fixed, it was so bad that they were supposed to lengthen the sleeves and had only done 1 of them! They ordered an entirely new suit because it was now deemed unfixable. That came and it has many of the same issues as the first one but Indochino refuses to refund us our money!! As if they can be trusted to fix the suit after they altered one so poorly it became irreparable. Absolutely do not order a suit from here, especially for your wedding!!
Thanks to them we are 6 weeks from our wedding, out $600, and looking for a new suit!
After dealing with Indochino for my wedding in October, I would search elsewhere for your suit needs. We purchased 8 suits for the wedding - 1 for the groom, 2 for Father / FIL, and 5 for groomsmen. The suits are not cheap, but we were willing to pay the price for nice custom-made suits. From our first appointment in the store for fittings, the experience was a nightmare. They were overbooked with not enough help. and as a result, the employees were less than friendly and rushing through everything. They forgot to add a custom shirt to my dad's order, and when we later brought this up at the same appointment, they made us place a separate order and pay shipping on the shirt because "the other order was already placed and it was too late". We were willing to let our initial experience go and give the company the benefit of the doubt, but when we received the groom's suit and the FIL's suite, the nightmare ensued. Neither suit fit close to properly -- it looked as if no measurements had been taken or used. When we brought the suits to the store, the employees seemed clueless on how to deal with alterations. We were told ~10 business days for pickup, and a week later my husband received an entirely new suit shipped from China, without ever being contacted from the store that his alterations would not be made on the suit he was first provided. No big deal, except the second suit FIT WORSE. 2 weeks later, after still not hearing back on the status of the FIL's suit, we called the store to check-in. The employees were rude and said the suit had not been started on because the tailor had a back-up to get through -- again, no proactive communication had taken place to make us aware of this. We were now edging closer and closer to the wedding date, and the groom still did not have a proper-fitting suit! We brought the suit into a different location for alterations once again, and the date we were provided for pickup WAS AFTER OUR WEDDING DATE! When we explained why this was not acceptable, we were treated as if this was our fault, and we were forced to call general customer service to get them involved. After waiting on hold, we were informed that "these things happen a lot" and that there is no plan in place to fix any of them. They did call both stores, but the situation could have been handled much better. We were able to pick up both suits the following week (2.5 months after our initial appointment). FIL's suit fit well, the groom's suit required yet ANOTHER round of alterations before it was ready to be worn for the wedding. We ended up picking up the final product with less than a week to our wedding, and the store refused to press or steam the suit even though they know our turnaround time to the wedding was mere days. Customer service never called back to check on the status of our suits or make any attempt to alleviate our concerns. These are expensive suits, and the process was an absolute nightmare that was not worth the product we ended up receiving. I would not recommend going with Indochino for your wedding -- choose a company that you can trust.
I haven't purchased a suit for myself since I graduated High School, so I was in dire need of something new and fashionable. Since I was getting married, I thought this would be a nice opportunity to purchase something that would hold up for a few years. It sounds like it could be intimidating, but the showroom at Indochino made it an easy process. They offer many choices of fabrics and liners, and I've gotten several compliments on both (especially the liner, you can really have some fun there). If you're on the fence, I would highly recommend visiting a showroom to see for yourself. I would absolutely use them again!
Beautiful suites and very professional service and good turn around times.
Indochino was recommended by a friend and they did not disappoint. I am not a big suit person so I definitely needed a lot of guidance during the suit selection process. I worked with multiple showroom representatives and they were all friendly, helpful, and informative.
The suits are fully customizable, which is a great touch for a wedding. All of the groomsmen's suits matched mine, however, they were able to pick their own inner lining, monogram on the inside of the jacket, as well as buttons and fabric under the lapel.
We were also able to get a wedding discount because of the # of groomsmen (six). You could pick 20% off the suit or a free dress shirt. Between the discount and the free alterations, you get a custom-made suit built to your dimensions for the price of a suit you'd get from Men's Warehouse.
I definitely recommend Indochino for all weddings!
I'm glad I convinced my husband to buy a custom tuxedo instead of renting one. After all, its only fair that he get to keep what he wore on the most important day of this chapter of our lives. Nothing prepared him for the amazing three piece tux he would receive ahead of schedule in the mail. Even if you don't get a chance to go in to one of their boutiques to see what they have in person, you won't be let down. They even offer custom embroidered personalization inside the jacket with the wedding date.
My husband got his three-piece tuxedo custom made at Indochino and it turned out absolutely beautifully. The quality of the fabric and of the construction is spot on and it fit him like a glove. He was so impressed with how it turned out, he got a suit made to wear to the rehearsal dinner as well - and probably won't be wearing off-the-rack again!
My fiance (at the time) kept looking and looking for suits. He is very picky but came across Indochino.com and he loved the styles and fabrics they used. You measure yourself and your suit comes out pretty accurate to size. The suit did come out pretty accurate. Everyone loved it especially me. The Jacket was a bit too small from shoulders but Indochino was in Chicago so we went to tailor and they are providing him a new jacket to fit him perfect to size. Buying a custom tailor suit from them is a must. I loved how my husband looked in it!
Contact
435 Broome Street, New York, NY
Indochino Custom Apparel
Indochino Custom Apparel's photos