I really want to love Indochino because the suit I got there for my wedding is amazing for the price. However, it's been a HUGE hassle on top of the stress of a planning wedding. I was fitted and ordered my suit on February 2 thinking it would ...be more than enough time for my June 15 wedding. The suit came about 6 weeks later (due to Chinese holidays--it's typically 3-4 weeks), which was expected, and I went in to have alterations done. They told me that it would take another 6 weeks to finish the alterations, which is a bit long but again, understandable because I get that they're not a dedicated tailoring shop. However, when they came back, the alterations were comically horrible (as in huge balloon pants at the top and super fitted at the ankles, and pretty huge shoulders).
The Indochino representative I worked with in the store when I was picking my alterations up recognized how bad it was, but told me that it would be another 6 weeks to fix it...which would have been after my wedding. She told me that "it's wedding season, so things take a lot longer" which I understand, but not when I originally ordered in early February AND they were the ones who messed the alterations up. I was told I would need to take it to a 3rd party tailor down the street but that I would be reimbursed for the cost of fixing their alteration blunder. However, when I picked up my alterations from the 3rd party tailor (which were perfect, thank god--shoutout to Erol's Tailoring) and tried to process a reimbursement for tailoring, their system told me that my order is no longer eligible for a reimbursement because it's more than 15 days after I received my order. I'm now having to navigate their opaque customer service process to try to get my reimbursement for $74 worth of alterations I had to pay for because they got it so egregiously wrong the first time. I'm not going back and forth with their support team just to get this reimbursement I was told I would get. Again, Indochino's showroom tailor botched it, and now I'm having to deal with the hassle of fighting for a refund for their mistake. Not to mention, this is a MASSIVE headache on top of getting married and hosting hundreds of family members from out of town.
So in summary, the quality of the suit and fitting experience were great, but I'd think twice about getting a suit here if you need it to fit well for an event any less than 5 or 6 months out. I'm sure this is not the experience of the majority of customers, but it seems a bit of a gamble to be in that minority nonetheless. Also, I get that comparatively their prices are good, but it seems a bit absurd to pay more than $700 for a tailored suit, then have to pay another $74 to get my tailored suit tailored again.
I'm also pretty pissed at this point because as any married human is aware, wedding planning is stressful...and Indochino is needlessly adding to the stress. They could very easily just issue a refund, but thus far, they've made me jump through hoops. That said, I've tried to keep this review as objective as possible...which has been somewhat of a challenge haha.