ING Chauffeured Transportation

Highly recommend the limo bus for weddings because there's no bending for the bride - the dress can be hard to navigate. Our driver, Milos, was accommodating, punctual and really easy going. He let us play our own music (we can be obnoxious at times) and provided "proper" drinks to celebrate us getting hitched. Definitely use them if you have a large party you need to transport from place to place.

and where to meet. I tried to contact the driver on phone/text/WhatsApp and no response. At the location in airport still no driver so I called the DC office and was told driver would be there in less than 10 min. Over 30 minutes later he arrived and then couldn’t remember where he parked and took another 10 min. Then we got lost going to hotel and took 1 hour 20 min (we had another family in our group that took another car service and took 44 min); then we couldn’t even find hotel and asked if I could help him / it was a very well known hotel. I contacted ING and response that I received from David was ‘these things happen but we can’t do anything’. Be aware of this if you are considering them.

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icle and the interior was nice, so we would definitely recommend their services to other couples!

lan for the day/evening. Everything was running smoothly...my dad and I's entrance was coming out of the limo so we planned out where we sat based on the limo backing into the ceremony space. As we are driving up, we realize he is not backing in, so my father had to climb over me/my fairly large wedding dress right before. It wasn't that big of a deal but still, slightly frustrating. Then, it all goes down hill from there. Half of the cocktail hour was for family pictures and the other half was going to a nearby park for bridal pictures. As we are rallying the bridal party to get into the limo {a little late because of course, its a wedding and it always runs late}, the driver tells me that he has another event to go to at 7 so there cannot be any addition time to our event-not even 15 minutes. Then, the limo bottoms out trying to get out of the venue so another 5/10 minutes is spent getting everyone out, down the street, and back into the limo. When we arrive at the park, which I realize is 10 minutes away, he says "you only have 10 minutes just so you know". I made the executive decision of telling him..politely...to leave and we will figure something out. Without any sort of hesitation he just says okay and leaves. I ended up being an hour late to my own reception and had to ride in yellow cab on my wedding day. This could have been avoided if he would have told me that he had another appointment at 7 much earlier in the day considering he picked us up at 2 and the ceremony was at 5 and it was clear we were running late before we got into the limo at 615. I would have maybe just stayed at the venue or figured something out. If you do decide on going with them, I would recommend asking them if they have another appointment afterwards. If they do, I would consider another company or making sure there is time to use if you are running late.

the Jefferson Memorial- there is no parking anywhere near and so he gave us his cell number and once we were ready, we called him and he was back within 2 minutes as he promised. He even went back to the church after the photos so that the photographer could get his car! The limo was very comfortable. Water and sodas were provided and they allowed us to bring in our own champagne and snacks. We never got the red carpet for when we were going back into the limo after the church, but honestly I didn't notice it missing until the day after.

ose time writing the instructions, time in the wedding photoshoot i missed, and money on photographers. DO NOT USE ING !!! They are not reliable!

drivers name but he was amazing. Always running around helping me out and in to the car. I would reccomend and use this company again before any others. Thank you ING

s been wonderful.

hing that really threatened to ruin the experience. I am writing this because I feel it is important that other potential users of the service know what our experience was like. It may not be indicative of the service ING typically provides, but it was our experience and it was terrible. Some background...we reserved two 33 passenger shuttles to drive our guests to and from their hotels to our Alexandria wedding. The wedding and reception were at the same venue, and it was about 6 miles from the hotels on King Street. It was a pretty straight-forward schedule for the day. 1. I was supposed to be given the contact info for the drivers Thursday night. I had to call Friday and on the morning of our wedding (Saturday) and still they only had 2 of the 3 drivers sorted out. 2. The shuttle that was supposed to pick up our guests at Hotel Monaco at 2:45 did not get people onto the bus until after 3:15. Once the guests finally got on board, the driver did not know where to go. (the venue was essentially a straight shot off of King Street!) Guests had to direct her using their iphones, GPS systems, etc. They did not arrive at the venue until 3:45 for a 4:00 wedding...and they were the FIRST batch of guests that were supposed to be picked up! 1/2 of our guests ended up being late and we had to push the ceremony back to accommodate the driver's mistakes. 3. At the end of the evening, the shuttles were a disaster. One of the drivers claimed she was off duty starting at 8:00, even though we had paid to have drivers until 10:45! Members of our wedding party had to negotiate and get in touch with the manager for her to "check if she was allowed" to stay...what?! It was a production organizing the buses; even though we had double-checked that both buses would be dropping guests off at both hotels, the drivers refused to do this (despite being literally a mile apart on King Street!) My husband and I were picked up by a limo at the end of the night. I will admit that we were supposed to be picked up at 9:30 and got in at 9:45, but we didn't think that was so egregious on our wedding night! We had been charged for what had been described to us as an hour transfer in the limo, so we asked the driver to take use over the bride to DC for a drive by the monuments. He happily agreed and off we went. We had no idea of the drama that was unfolding with the shuttles until well after the fact when our best man and maid of honor filled us in. Things weren't perfect, but they worked out OK...or so we thought. We decided the unprofessional behavior (not knowing where the wedding was...being rude to guests!) warranted a phone call to ING to let them know. It took a while to get in touch with the "manager" and truly, I wish I never had. He was incredibly disrespectful to my father, who tried to explain what had happened. I called to speak with the manager (since I had been in touch with ING during the planning process) and here are the highlights. 1. He claimed the first shuttle had been waiting for guests since 2:30. He didn't know why they didn't get on the bus, but he was SURE it was there. Them not getting on wasn't HIS problem. As for his driver not knowing where s

ian and Mike. They talked me through lots of possiblities and back-up routes, etc. Brian also reminded me when the final payement was due and as a bride with some many things on your mind it's easy to forget. I will admit I had the most anxiety around transportation especially when 112 weding guests and 30 wedding party/family could possibly be late. DC traffic is something you can't control but ING did the best in anticipating the surpirse October snow and street closures. The drivers were wonderful, friendly, early for pick up and actually took the buses for more of a scenic route for the out of town guests in the snow after the ceremony. Having the buses was a real benefit given the weather. I only wish the drivers had more umberalls LOL! thanks ING, Jamie and Dwayne

go! They were also very easy to reach as I made changes to our plans along the way and were priced well.

our residence, in Arlington, VA, to pick up the men of the bridal party & transport them to the church; waiting at the church during the ceremony & after taking the bridal party back to the Hotel. Day of, the limo arrived to the hotel & the women were not ready so we asked the driver to switch the pick up order; pick up the men 1st, drop them at church & come back to the hotel to pick up women. The entire trip, hotel-residence, residence-church, & church-hotel is 12.17 miles & should take (according to mapquest) 28 mins. Over an hour goes by & the limo is not back at the hotel. I call the driver & he tells me he's stuck & that he hasn't even picked up the men yet. I hang up with him & call the limo co & get put on hold for over 20 mins while they try to determine the problem. It is almost time to be at the church for our wedding ceremony. I call the groom & tell him to make other travel arrangements & he calls a friend who comes to pick up the men. The men see the limo broken down on the next street over & take pictures of it. The women take a shuttle bus to the church. While on the bus, I call the limo co back & demand to speak with manager, but am not even given a manager's name. When we get out of our ceremony, the same exact same limo that was broken down is sitting in the church parking lot. I want nothing to do with the limo & we do not take it back to the hotel. The day next day we again attempt to call the limo co, but are still not put in touch with a manager. After our honeymoon we called again & were finally able to speak with a manager who told us we are not going to be getting a refund because the limo was only broken down for 10 minutes, a complete lie! Terrible customer service, offered no resolution to our problem and we may have to sue to get a refund.

sy to get in contact with whenever i had questions or needed to change anything. Thanks ING.

took a very convoluted route to our destination, which was frustrating.

hly recommended.

n!