I’m not sure where to start with this review. My experience working with the Inn at Bay Harbor was awful.
From having 3 different event coordinators, to ugly chairs mandated despite having all marketing materials with beautiful white chairs, ...to incorrect billing, to lack of responses, to ZERO resolution and guest services, it was a nightmare. And ended in tears.
The GM of the hotel, Mike Costello, who I turned to because all of the women in the events department could not assist me without his approval, was as arrogant and disrespectful as I’ve ever encountered.
Having previously worked for both the Ritz Carlton (Marriott) and St. Regis (Starwood/Marriott) I am appalled and the lack of quality and care given to guests. Especially ones spending $40,000 or above.
Honestly, he could care less and the women who work with him, tip toe around the fact and apologize for it. It’s a disgrace.
If you are a bride who can plan, manage, train, and handle accounting for your own wedding and are okay with paying for those services even though you won’t get any of them, maybe you can make this work.
$5,000 discrepancies in the bill. Incorrect tracking and accounting throughout. Zero follow up on first request. On average took multiple emails/calls to get something.
I ended up in tears almost every week in the month leading up to my wedding because of failures and horrific service standards.
IT IS EASY TO PROVIDE GOOD SERVICE. That is what hospitality is. They provide guest service and that meant nothing to them. Despite being the most important day of my life thus far.
I had to hire a wedding planner for the last month (add $10,000) to make up for the gaps in the Inn’s service, execution, and follow through.
Bottom line, It’s not worth it. I would never recommend this place to anyone. Sure the view is beautiful, but SO much more goes into make this day successful and special, and that will be missed.
The Inn has good and kind people working there. But with such appalling leadership at the very top, maybe it was foolish to expect those under him to fall far from the tree.
I run conferences for a consulting company now and I work with hotels constantly in NYC- it is less expensive and better service from a 3 star 500 room hotel in NYC. Don't do it.