Inn at Middletown

Unfortunately, we had the most horrible experience with management. We booked a suite for two nights, the night before our wedding and our wedding night. We were all set up to have hair and make up take care of the bridal party there and were so looking forward to staying here. We made a reservation in October for an April wedding. About 40 days before our wedding we received a call that our reservation was being canceled for a “bigger group.” We were floored. Come to find out, the manager who made the decision was not even the one calling us nor did he/she give us the courtesy of even calling us back, the only person who would speak to us was the young kid at the front desk. Presently we have not even been contacted regarding how we will get our refund. Under no circumstances would I recommend this hotel.

I was married at St Clements Castle in Portland - we used the Inn at Middletown for an after-party and accommodation for ourselves and about 15-20 guests. I would describe our experience as outstanding. The bar was especially accommodating - they knew we’d all be arriving around 12:45am and the bartender was ready to serve and also let us stay until the latest he legally could. I felt completely supported by this hotel and I would highly recommend them!

My wedding was in Middlefield but I chose Inn at Middletown due to it's location and that I think it's definitely the most attractive hotel in the area. The Sales Manger, Rachael, was extremely responsive throughout the entire process. I was constantly asking for updates on our room block and she always provided them within 24 hours. They were organized and everything went smoothly on the wedding day. The only reason I didn't give it 5 stars was due to changes they made to our hotel rate. We initially only booked 25 or so rooms and quickly realized that we needed more, so we kept increasing (months in advance of the wedding). When making our last increase, from 35 to 50 rooms or so, I was told they were increasing the price of the room rate that was in our contract. I asked why and was told it was because the hotel was almost at capacity. The confusing thing here is that we literally filled half the hotel, and then are basically being penalized for them being at capacity. I understand there are other people booking rooms, but we actually had HALF of them! My understanding is this came from the front desk manager, who I never got to speak to directly, but was told he/she was unwilling to change their mind on the increase despite my issue with it. Many other hotels give you free upgrades for every 10 or so rooms booked, this one did not provide that either.

We used the Inn at Middletown for our out of town guest accommodations, wedding after party, and post-wedding breakfast. Gabby, their Sales Coordinator, was extremely accessible and responsive to all of my questions from booking to final details. The rooms were recently renovated and the bridal suite was perfect for getting ready and bridal portraits on our wedding day. The food at the after party and breakfast was delicious and exactly what we were looking for to provide our out of town guests with a memorable wedding weekend.