We were really excited to work with Kevin after we hired him in 2020. We had a wonderful phone call with him where he was incredibly understanding and flexible with our financial situation. He was positive, upbeat and very responsive. Cut to 2022, I began emailing him closer to the wedding date to finalize details and pay the rest of my invoice. He became very unresponsive to e-mail and text. Finally, a week before my wedding, I asked if he could be available one morning for a phone call to go over the timeline. He agreed to a day and time. But when I called him that day and time, he did not answer. I gave him about an hour to call me back and still radio silence. That was the last straw for me, I didn't feel that I could depend on him to shoot one of the most important days of my life. So, I left him another voicemail saying we no longer required his services. I also texted him. Still no response. His contract didn't contain anything about cancellation policies or fees, except for losing the nonrefundable deposit. So, I would recommend that Kevin include those policies in future contracts so clients can't cancel last minute. Luckily, we had a backup videographer but we lost a lot of potential footage including the Bride and Groom getting ready, and our private dance at the end of the night. I'm really sad about that.