We recently celebrated our wedding at the Interlaken Inn, and there is so much we loved about our experience. The property is absolutely beautiful, the setting was everything we en...visioned, and the staff were truly wonderful. Everyone was welcoming, kind, and helpful, and we are grateful to the many people who made our wedding weekend special. Unfortunately, our experience with the wedding coordination provided by the venue was incredibly disappointing.
Our assigned wedding coordinator was consistently disorganized throughout the planning process. During nearly every call, we were asked questions we had already answered, often multiple times. It felt as though our conversations and decisions were not being documented or remembered. Even on our wedding day, we were asked questions that should have been addressed and finalized well in advance.
One of the reasons couples choose a venue with an on-site coordinator is to have someone manage logistics, communicate with vendors, and ensure everything runs smoothly. Unfortunately, we handled nearly all communication with our vendors, including on our wedding day. When things were not coordinated properly, rather than stepping in to resolve issues, our coordinator often left us to handle them ourselves.
There were also several instances where our clearly communicated wishes were overlooked or disregarded. We had arranged for special chairs for our Hora, but they were not provided, leaving us feeling genuinely unsafe during what should have been one of the most joyful moments of our reception. Our piano player informed us that our coordinator had asked him not to play, despite that never being our instruction. We requested a quiet, private cake cutting but were instead directed to cut our cake in front of all our guests. We were also unexpectedly instructed to make an entrance to open the dance floor, something we never requested. Additionally, we were given incorrect information about the alcohol policy for our welcome bonfire, creating unnecessary confusion.
While some of these issues might seem minor individually, collectively they were incredibly frustrating. We spent months carefully planning our wedding, and it was disappointing to have so many details overlooked or decisions made that did not reflect our wishes. Most upsetting was feeling that we had to coordinate our own wedding, even on the day itself, rather than being able to relax and enjoy our celebration.
It's important to note that our coordinator was assigned by the venue. This was not someone we independently hired or selected, which made the experience particularly disappointing. We trusted the venue to provide someone organized, attentive, and capable of executing the plans we had worked so hard to put together.
That said, we genuinely do not want this experience to overshadow how wonderful the Interlaken Inn and the rest of its staff were. The venue is stunning, the atmosphere is incredible, and so many team members went above and beyond to make us and our guests feel welcome.
We would still recommend the Interlaken Inn, but strongly encourage future couples to document every detail, confirm arrangements, and be proactive about vendor communication. Our wedding was beautiful, and we will always cherish the memories we made there. We just wish the coordination had reflected the same care, professionalism, and hospitality demonstrated by the rest of the team.