4.8 out of 5 stars and 44 reviews
4.8
(44)Best of Weddings (2x).4601 Westown Parkway Suite 215, West Des Moines, IA
About this vendor
Fifth generation jewelers, Iowa Diamond has gained a national reputation for Bridal Jewelry. Chosen by Inc. Magazine for the Inc. 5000, we're famous for having more engagement ring styles than all the stores in a major mall combined and many are exclusive to Iowa Diamond!
Details
Rings
- Engagement Rings
- Ring Services
- Custom Designs
- Financing Available
- Ring Sizing
- Wedding Rings
Wedding Jewelry
- Rings
Awards and Affiliations
Reviews
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4.8
out of 5.044 reviews
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Unless you’d like poor customer service and frankly, bad products with diamonds falling out of your ring, I’d avoid Iowa Diamond like the plague. This review is a long time coming – I finally had the time to sit out and write our poor experience with them over the last decade.
It started in 2011 when we lived in Des Moines and together picked out a few settings/diamonds we liked. We were engaged in June 2012 and less than a month after wearing the ring on my finger, the first diamond fell out. We should have known then that this would be a long road of fighting Iowa Diamond for them to do the right thing.
They replaced the ring setting right away – using my original diamonds but having the manufacturer create a new version of the setting we purchased. But that product or customer service didn’t last long. Soon, months later, another diamond fell out. We took it in and they replaced the diamond.
However, over the last nine years, I have had diamonds fall out SIX different times – four of which took place in a four-month period. Let it be known that I don’t shower with my ring, sleep with my ring, swim or work out with my ring. I wear it during the day (I work in an office) and that is it.
Each time a diamond has fallen out, I have paid for them to get replaced out of my own pocket (approx. $90-$110 each time), but in 2020, I had enough and went to Gina (VP) to ask her to make it right.
Sadly, Iowa Diamond did not do the right thing. The only option they gave us was to pay $800+ to have a new setting created by the manufacturer. After much deliberation, we took the option because we thought that was all we had to work with.
I'm aware that the setting of my ring is pave, and that Iowa Diamond claims it "may be more prone to losing diamonds," but I have two main issues with that being used as an excuse. The first, is that when we met with our sales person, Pam Storey, she never once mentioned that would be something to be mindful of. In fact, the majority of the rings she showed us had that style. Secondly, my wedding band is also pave style (but from a different jeweler) - and I have NEVER had an issue with that ring, and I've had it for eight years.
I cannot and will not do this every eight years. It's not reasonable for us - I have zero friends or family members who have EVER had to have their diamonds replaced let alone the entire setting itself.
So beware before you purchase from Iowa Diamond. Because even if you do have a problem with them, they will not make it right and you’ll be paying for your ring over and over and over again.
They helped us design our perfect rings and I know we wouldn’t have gotten what we wanted with any other company. They were patient, informative, transparent and understood us when others didn’t. I love that they are still here for us and offer free rings cleaning for life!
Loved working with Iowa Diamond to select our wedding bands! They were so helpful in listening to our personal style / what we were looking for, and brought in tons of options for us to try out. We also used them for the engagement ring - I wasn't there for that but my husband thought they were great in helping him picking out a ring.
I absolutely loved working with Iowa Diamond. They have a vast variety of rings to choose from and listen to what you and your partner want. They don't push or rush you through the process. We enjoyed the process of picking out the engagement ring and wedding bands. They provide great customer service and are professional. Shout out to Tara who worked with us during this process and she is AMAZING! She genuinely cares for her clients and will have your best interest in mind. I recommend Tara and Iowa Diamond to all my friends who are considering getting engaged.
Iowa diamond is great. Not only do they have an amazing selection but they have a very personal staff. My engagement ring and our wedding bands were all purchased here and I recommend anyone going through this fun experience to go to Iowa Diamond. We specifically worked with Adam and he did an amazing job.
We loved working with Iowa Diamond! Our contact there DJ, really listened to me when I described what I was looking for in a ring and brought out some wonderful selections! We did not purchase my engagement ring that day, and checked out another regular jeweler. The experience there was sub-par, and we just enjoyed working at Iowa Diamond so much we decided to stick with them! We also got both my husband's and my wedding bands there and the experience was just as good! And the pricing is easily comparable to any other traditional jewelers, especially when you factor in the amazing customer service you receive! I would highly recommend Iowa Diamond to anyone in the Des Moines area!
Gina helped my husband custom design the engagement ring of my dreams! They found an elegant Celtic knot ring band and paired it with a stunning asscher cut diamond. Gina helped us coordinate our unique wedding bands and was phenomenal to work with. We love Iowa Diamond's relaxed, no pressure atmosphere and their lifetime cleaning and repair policy!
They bring you trays of rings to pick from, trays! It's awesome.
The engagement ring we bought here is absolutely gorgeous. No one I have shown it to has ever seen a ring quite like it before, which is what I love about this shop. You are always going to walk out with a unique piece of jewelry. The staff is so helpful and no pressure.
The staff is very courteous and great to work with. They make you feel like the only person in the place. Seems like endless ring options. We are in love with our ours rings turned out.
The experience I had shopping for a wedding band at Iowa Diamond was great. It was very low key and helpful. The rings look beautiful.
Iowa Diamond was by far the best place to work. We got both the engagement ring and wedding bands from them. They meet with you one on one in an office setting which is nice because you don't have other people walking around so they are focused on your questions. There were so many ring options to choose from, great experience (plus they have free cookies at the front desk!) Ask for JD too - wouldn't have gone anywhere else!
Our first trip to Iowa Diamond was a huge success. We met with a sales associate and found the perfect setting for a stone we already had. Our second trip to Iowa Diamond was less successful. Our associate was really pushy and couldn't find what we wanted for a wedding band.
I love my engagement ring and our original associate so much that I'd still recommend Iowa Diamond!
I have been to Iowa Diamond for both my engagement ring and my wedding band. We also got my husband's wedding band there. They have gorgeous rings that no one else can offer and there's no pressure to buy. They don't show you anything out of your budget. I have sent many friends and family members all who have purchased their wedding rings there!
My fiance surprised me with a beautiful engagement ring from Iowa Diamond. But two weeks later...a diamond fell out. They replaced the diamond and gave it back to me, but while driving home from picking it up, two more diamonds fell out! I was hysterical, but I met with the VP of Iowa Diamond and he told me he was going to make it right. He ordered a completely new ring from the manufacturer and let me keep my broken ring in the meantime so I didn't have to go without a ring for months while I waited for the new one to come in. It must have been a defected ring because I haven't had any issues with the new one. And, they even sent me a beautiful bouquet of flowers apologizing for the problem. Good job, Iowa Diamond! We are so glad we bought from you.
I absolutely loved Iowa Diamond. My husband got my ring there, so I don't know how that process went (although he said it was great), but when we went to get a band they let me try on all different types, styles, sizes etc. in the comfort of a private room. Every time I go there they are polite and clean my ring so it is SO beautiful! I've had so many compliments! Highly recommend them!
Go see Adam at Iowa Diamond! Super nice, knows his stuff, and will help you find what you're looking for!
I adore my engagement ring form Iowa Diamond! After having visited a variety of mall stores and being shown options completely different from what I'd wanted (a vintage-style yellow gold band with a pear cut diamond- unique, I know), we decided to make an appointment here.
Right away, the atmosphere was so different. We ate chocolate chip cookies while we waited and then were ushered into Adam's office. He asked what we were looking for and our budget, then brought back several trays of rings. We'd look at the settings and set ones we liked best in a separate tray.
After filtering through, I tried on the empty settings and if I particularly liked a ring, Adam would gently drop a diamond (in the right cut and quality for our budget) into it. When I really, really liked a ring, we walked out into the hallway to see it in the "fancier" lighting-- turns out, Iowa Diamond uses fluorescent lighting in their offices with the logic that if it looks good in the worst lighting, it will look spectacular in the best.
There was no pressure-- it felt like we were sitting down with an old friend. Adam actually pulled out other diamonds and stones to show us, just because he thought they were really cool and wanted to share them. He chatted with my fiance and asked for his opinions, rather than talking exclusively with the bride, a phenomenon we'd experienced at all the stores we'd visited before.
To me, there is absolutely no question about who to choose for jewelry needs in Iowa. With personal service, no pressure, cookies, ring cleaning for life, and employees who clearly love their jobs and want to help you find the ring of your dreams within your budget, Iowa Diamond is nothing short of the best. We're excited to go back and pick out our wedding bands soon!
Great customer service! We love Gina at IA Diamond. I really like our wedding sets. We had my husbands custom made from his dads ring and it is beautiful.
No-pressure sales staff will work with any budget, and they are just as excited to work with you as you are to get married. Beautiful selection of rings and diamonds. You know you're getting a high=quality ring if you go with Iowa Diamond! Gina was our salesperson and was very easy and fun to work with; highly recommended!
Adam at Iowa Diamond was great to work with! We bought our engagement ring and wedding bands at Iowa Diamond and we received high quality service from the beginning. My husband said that Adam made him feel comfortable right from the beginning. We didn't buy the biggest diamonds or highest priced rings, but we were treated like we did. We will be going to Iowa Diamond for all of our jewelry needs in the future.
Loved my ring and the people there are so kind and helpful!
My husband and I have been engaged for two years and when we went to get my engagement ring two years ago it was professional. I was very pleased with the pricing and selection of rings! They take you into an office and show the rings and bring more in if you don't like each selection they show you. Two years later we went in to pick our Wedding bands and they were still great. Their office moved but it was still a great place! Their staff is nice and polite and they do what you want and not force what they think is good for you. Our wedding bands were a great price and my engagement ring (with my wedding band) looks beautiful and they clean them. I highly recommend Iowa Diamond in Des Moines, IA! They are great!
Excellent service and quality!
Iowa Diamond is a great place if you are not satisfied with the mall experience. Their diamonds are crisp and clear and they sell amazing bands that timeless! After a long day of walking through the mall and not feeling satisfied with the selection, we went to Iowa Diamond and found the one almost immediately! They take time to ensure you are satisfied and we definitely were!
I went to Iowa Diamond with my hubby to be just to get an idea of what we wanted out of rings. There was no pressure to buy, and they showed us lots of options, but only presented a few at a time so it was not overwhelming. We wound up finding exactly what we wanted that day, and they held the stone for us while we figured out finances. I was very pleased with their service both before and after the sale. This is the only place I will take my ring for inspections and cleaning.
Our bands turned out beautiful and I love that I can get my wedding set cleaned whenever I want to!
The ONLY thing we can complain about, was their previous location of downtown Des Moines on the 13th floor of a building. BUT they've now moved, and it's SO MUCH BETTER/MORE CONVENIENT!
We had Gina as a consultant and she worked with our budget, was always in fantastic communication, and had a giant smile and enthusiastic attitude. She was genuinely SO EXCITED for us.
Of course, we couldn't be more happy with the selection and final choice of our beautifully stunning engagement ring/wedding bands!!!
Not your average jewelry store. With an office setting you get privacy which was really nice for me and my husband.
We got my ring and my husband's ring from Iowa Diamond. Their customer service is great and they have a huge selection. I'm constantly getting compliments on how unique and pretty my ring is.
We worked with Tim Hatling. He was awesome. He helped me find the ring of my dreams and the perfect one for my husband. He also helped my husband find the perfect set of pearl earrings, bracelet and necklace for me to wear on our wedding day! It was such a surprise and fit me so well! I can't imagine going anywhere else.
We were very happy with the selection and service that Iowa Diamond offered. The feel is much less like a traditional jewelry story, and much more personal.
We used Iowa Diamond for my engagement ring and our wedding bands. They are very easy to work with, provide very good customer service and we got everything we wanted plus more from them. Two thumbs up!
We had my wedding band specialy made. The entire process was excellent. The jeweler there met with me personally and I was able to explain my vision. When we picked it up, it was perfect! I love wearing it and get so many compliments
My husband went to Iowa Diamond for my engagement ring that I must say I was shocked when I saw it! It was absolutely beautiful with its tension settings and unlike anything I've seen before. He said their service was phenomenal and he was helped by Adam who I met once for sizing and was so happy with. My husband was allowed to look through hundreds of diamonds to find the right cut and clarity and was well informed of all of the different options. We still get a smile on our faces every time we here the Iowa Diamond commercials on the radio!
When my husband and I first discussed 'rings' we knew we didn't want to go to one of the mall shops. We decided to make an appointment with Iowa Diamond and glad we did so. You view the rings in a private office room with just you and the associate. To avoid the potential awkwardness, the sales associate brought my husband to the room first to discuss finances and then brought me in. She brought out trays and trays of rings in the price range while I set ones aside that I liked. I ended up deciding on about 10 of them and let my (now)husband to decide on "the one." His decision was perfect and I love the ring!
My fiance picked out the most beautiful ring! He told me that we was nervous about going and looking at rings but one of his friends told him about how at iowa diamond they help you every step of the way. He said that it was was a very relaxed environment and found everything he was looking for in the ring!
Iowa Diamond just provides a wonderful experience for finding a wedding ring. The staff was knowledgeable, not pushy and so helpful. I absolutely love my rings!
These guys are very accommodating and helpful. I love both my engagement and wedding ring that I got from them. Gorgeous selections. I love them!
Loved it!
I have tiny fingers and I'm really picky. My husband got my engagement ring here after he did LOTS of shopping. It had to be custom made for me, and we had to get a custom wedding band to go with it. They were wonderful to work with, answering my unending questions, and getting my ring to me quickly (we had a time crunch for the band). They were great. I was very pleased with the product and the service.
LOVE the staff that we worked with, huge selection, and great quality! Seemed like they had something for everyone!
Great selection, value and customer service.
Instead of the harsh environment of a typical retail environment, Iowa Diamond has their customers come in and sit in a private one-on-one setting. From there, they bring in tray after tray of rings to show you. I'm one of those girls who hates to feel like I may have missed something special, so I probably looked at every ring in there. They were so very patient with me and not only did we purchase my engagement and wedding ring there, but my husband's wedding band too. Finally, Iowa Diamond has a lifetime promise of cleaning your rings, so you never have to worry about any pesky fees. We looked at lots of jewelers, but we def fell in love with Iowa Diamond.
Contact
4601 Westown Parkway Suite 215, West Des Moines, IA
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Iowa Diamond
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