Island Importer

LOVE this company! Our wedding outfits were perfect, very comfortable and well made. My husband's custom-made suit was phenomenal and fit perfectly! Highly recommended.

I would give zero stars if I could - this company is horrible to deal with. We ordered a pair of custom pants, which were not made to the proper measurements. Called to discuss a refund and employee Ryan was extremely rude, argumentative, and difficult to deal with. Refused to issue a refund and told me if I email he will not respond to me. Refused to let me speak to anyone else - continually interrupted me and hung up without any offers of resolution to our issue. Absolute WORST customer service I’ve ever experienced and now we have nothing for our wedding. DO NOT WASTE YOUR MONEY!!!

In the beginning, I really thought I'd be rating Island Importera 5. I looked at their men's items and sizing, but I decided to take measurements myself and send to customer service to double check. Much to my surprise, I actually received a phone call. The gentleman was polite and made his recommendation which for a pair of linen pants was larger than the usual size in my fiancé's closet. But ok- I'll take the advice. Receive the pants and they're too big. Ok- well that's unfortunate but not a big deal...I'll send them back. Get the next size down, and they're still too big. At this point, I'm questioning the size on the tag because they didn't even "match" that size of multiple pairs of pants in his closet. And again- this is a man's waist; pretty basic stuff. So I called customer service since they were so nice the first time. The guy sounded like he was calling from outside doing I don't know what and was stand-offish from the get go. I asked for advice on what I was experiencing and if it was a mistake or if I should send back for yet another size down. Keep in mind- we're now potentially 4 INCHES off what I was RECOMMENDED to purchase for a waist size on men's pants. Guy was extremely rude and basically scolded me on the fact that a size 32 pant wouldn't be like most size 32 pants and why on earth would I even think that. I reminded him of what I did in the beginning and that I was simply frustrated that I would have to spend another $15 on shipping. I don't think that's good customer service (I would have first ordered a 32 and probably would have just returned it the one time- no big deal). He then got confrontational and asked me for my name. I said- I simply wanted to ask advice and voice my concern at what I was told vs what was clearly the reality and if he didn't feel the need to make it right or apologize, there's nothing more to say. The clothing itself was great, but buyer beware if you ask for sizing advice as it may not be accurate.