About this vendor
For three generations, J. Brown Jewelers' continual focus has been to bring our customers exceptional jewelery, professional service, and the most competitive prices. We offer a vast assortment of fashion and bridal designers as well as a wide representation of Swiss timepieces. Come visit us today!
Details
Rings
- Engagement Rings
- Wedding Rings
Wedding Jewelry
- Bracelets
- Earrings
- Necklaces
- Rings
- Watches
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Reviews
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4.1
out of 5.013 reviews
Baltimore famous. My nephew is preparing to take the leap. I told my sister it's about time and make sure he goes to a reputable Jeweler and Brown is the place. From watches and va...
lentine day gifts they're the place. But for a life changing purchase don't go to some mall or other place that the sales person only knows the price. Buy from a reputable , knowledgeable store that has the merchandise the experts and the value. You only get what you pay for ? You'll get quality ,service and a piece that will be the envy of her friends.
I will never go to another jeweler. I won’t go into details but they completely stand behind their work. I had a problem with a repair and they went above and beyond to rectify th...
e issue. I am so grateful for everything that they did. I have bought from them in the past and would never consider going anywhere else. Definitely an ‘old school ‘business that truly cares about every customer.
If I could give this Jeweler 6 stars I would! The BEST customer service. Lynette helped my fiancé create my dream engagement ring from an estate diamond. The ring they created is m...
ore wonderful than I could have ever imagined. We loved them so much we both got our wedding bands from them. My future mother in law even sent her family jewelry to be fixed there because she also had so much trust in them. Awesome experience! Totally recommend, especially for engagement ring shopping!
We got our wedding bands from J Brown Jewelers. Lynette was so easy to work with and very knowledgable on the different types of bands and what we would be able to get in our price...
range. She listened to us when we explained what we liked and helped us find exactly what we wanted! She was never pushy and we felt very comfortable working with her. She kept in touch with us along the way and kept us updated on everything. We absolutely love our wedding bands!
I was at J. Brown's this week and dealt directly with Fred Brown (the owner). To say that I had a disgusting experience is not to say anything at all. All the ladys on staff were n...
ice but five minutes into my "experience" I got to watch Fred Brown yell and terrorize his mostly female (there was only one male besides the two guards out front) staff about 1 loop missing out of one of the multiple cases they have there. The awful encounter did not end there. He made me wait almost 30 minutes for a watch I came to pick up and at the end of it all, I still was not able to receive what I came for. PEOPLE, DO NOT GO THERE! Not only is he a rude person and an incredible j***k to deal with, he also will make you feel like trash if you do not have $10,000 or more to spend. I am amazed that he is still in business being such a rude person with an awful customer service side. You can tell whether a customer has a lot of money or a small budget based on how Mr. Brown treats them. There are plenty of jewelry places in Baltimore that treat their employees and customers better than J Brown and these places actually do your repairs instead of sending them out. Stay away from them...
My now husband and I shopped around for a long time before he proposed. My favorite setting was at J. Brown, and luckily that is where he purchased. We also purchased both of our...
wedding bands there. All of our experiences have been awesome - ask for Ashley or Lynette - they are amazing! I don't wear much jewelry, but I will be making all future purchases from them. Thanks again ladies :)
After our experience at J. Brown, my fiance and I will be taking a lifetime of business elsewhere. We had already purchased the stone, but went to J. Brown to look at engagement s...
ettings. I found a setting I liked, and we left the stone with them to send to the manufacturer to be mounted. My fiance was given a timeline of one month and he had begun preparing the proposal. Three weeks later, after not hearing any updates, my fiance called J. Brown to see what the status of the ring was. He was told that the had made a mistake and sent the stone, the largest purchase he had ever made, to an incorrect address and the stone had been lost in the mail for 3 weeks. They had no way of tracking where it was. Needless to say, my fiance was incredibly upset and worried, yet they wrote off all of his concerns and basically told him not to call and they would reach out to him. They never took responsibility for the error and never attempted to make it up to us in some fashion as I would have expected through perhaps a discount on a wedding ring in an attempt to keep our business. The entire process took over two months and my fiance nearly proposed without a ring. All and all, J. Brown maintains a pretentious atmosphere with little to no customer service.
Excellent collection of jewelry, quality finish. Got all my bridal jewelry from here!!
First of all I would like to thank you for delivering the jewelry to me well in time for my big day. The work on the jewelry was excellent. Will surely come back for more.
We had ordered our wedding jewelry from here and they delivered it as per their commitment. The quality was great and their service very professional.
Recently, we gave our daughter a beautiful necklace that we purchased at J. Brown's. Initially, they didn't have the necklace in store but went out of their way to get it in for us...
. When my daughter opened it, she exclaimed, "This is fab!" and she wore it out to dinner that evening. We also gave my cousin, the bride-to-be, the diamond necklace that was designed at J. Brown's using a family diamond. When she opened it, she proclaimed, "This is exactly what I wanted!" She immediately put it on, wore it to her first gown fitting, and never took it off. Thank you so much for your service and style advice!
I will NEVER go back to this place. I took my brand new (as of the night before) engagement ring to be resized. The woman who was "helping" me asked where the ring was from. I told...
her I didn't know since my fiance purchased it. She brought over an expert jeweler and told me point blank "We don't deal with fake rings. You will have to take your business elsewhere." I asked her what she meant and she said "these are not diamonds. We have only work with REAL diamonds" I explained to her that I knew the stones weren't diamonds (they are moissanite) but all I needed was it to be resized. She turned her back and walked away. I walked out and sat in the parking lot crying. What a hateful, evil woman. Silly me for thinking that a business actually wants to curry good favor with possible clients. I will be taking my business and "fake ring" elsewhere, please do the same
Our salesperson Kristy was absolutely amazing! We got EVERYTHING here!! High quality and great service!! Kristy went out of her way to make sure our experience was fabulous!!
Contact
1802 Reisterstown Road, Pikesville, MD
J. Brown Jewelers