Jade & Castle

ys a Jade & Castle bride!

ot work for you, and for that we apologize. Per our initial in-person conversation, we proceeded with the understanding that you preferred for us to funnel only critical information to you and for us to handle the rest of the wedding planning minutia. We made all executive decisions based on combined years of experience, close communication with our preferred vendors, and ultimately any and all conversations that the four of us had. This includes but is not limited to: Calculating exactly how much of each individual rental item would be needed: Specialty chargers, entree forks, entree knives, salad/dessert forks, entree plates, salad/dessert plates, dessert display platters, specialty linen napkins, dinner table linen, cocktail table linen, decorative votives, electric candles, wine glasses, water glasses, champagne glasses, dinner tables, cocktail tables, chairs, chair cushions, dance floor, floral wall, and more. Each of these items required research, phone calls, emails, some required specialty requests, and all were ordered and solidified in a timely manner. Any adjustments that were made (ex: tables), were fine tuning details and done solely for your benefit. Our goal was always to provide the best wedding day we could produce for you and your family. In this regard, we feel your 3 star rating and comments do not reflect our efforts and hard work. We have responded to each of your claims below and sincerely hope you take some to read our responses. THE GOOD: We are elated to hear that you were pleased with our design and execution. It took a lot of planning and revisions to bring your vision into reality. We even asked our rental vendor to make an investment in purchasing new flatware and linens that were the exact style and shades we needed for your reception space. We did everything we could to make sure the design was PERFECT, so we truly appreciate your kind words here. DAY OF: We are extremely sorry that you weren’t happy with the route you took down the aisle. We would like to clarify, however, that we made suggestions based on the information and wedding party at hand. All of which was discussed, practiced, and authorized on the day of your ceremony rehearsal. Additionally, your guest arrived early and are of a different culture than Abigail and I. In efforts of not being disrespectful, we did not move chairs around and ask your elderly guests to move. This would have been completely unprofessional and of poor taste. Had we been asked to move chairs directly by you or your groom, we 100% would have. This is not a decision we felt comfortable making on our own. In regards to catering, we informed you and your groom as soon as we believed it appropriate. Based on our experience, informing a bride and groom of terrible news such as this– before walking down the aisle or celebrating with after ceremony photos are not appropriate times. We are sorry that this decision was unsatisfactory to you. VENDOR RECOMMENDATIONS: Again, there are some inaccuracies here. Every vendor you requested from us was listed with preliminary estimates (which are subject to change) on our complimentary proposal: rentals, florals, and hair and makeup were all authorized by you before we signed our agreement. It was from this proposal that we agreed to work together. We absolutely did shop around for the best quality and pricing. All other requested vendor recommendations were provided with preliminary estimates, which are subject to change upon final event details. We provided estimates for transportation, 360 photobooth, hair and make up, all of which you found unsatisfactory and elected to source yourself. COMMUNICATION: We believed we had sent MC Bee a copy of our working timeline, we realized too late we had been sending it to the wrong address. You will have to excuse us in this regard. Strategically, we always have extra copies of the timeline for any vendor who might need one on the day of. MC Bee was given a copy onsite and felt prepared to move forward. Regarding hair and makeup, we were also disappointed with Bambi’s delayed response, however she did eventually get back to us and did keep 05/27 available for you. The ultimate reason you didn’t elect to go with our original MUA suggestion was due to her rates. We also sourced several other hair and makeup vendors to ensure you had options. You elected to have hair and make up done by another vendor. Thank you for your business and congratulations again to you and your groom. We hope that his message can clear some things up for you and provide a window to our hearts where you can see that all of our decisions were in best interest of you.