Jaded Events

We hired Jaded Events to coordinate our wedding, and they fell short in many aspects. We worked directly with the owner, Alexis. She canceled/rescheduled our 30 day meeting three times, usually at the last minute, citing inconsistent reasons. They showed up nearly an hour late on our wedding day. They didn't reach out to let us know they would be late. They did not apologize. They are now claiming their start time was half an hour later than we agreed upon- which is obviously untrue and would make no sense if you were to see our timeline, which they had a copy of. This is after shortening our package time from 12 hours to 10 hours and not letting us know until our final meeting. They were at our event a total of 9 hours when we were told we were purchasing 12. They did not communicate with our vendors prior to the wedding- even though we gave them a list of vendor contact information and they told us they would. They did not coordinate our timeline on the day of, only touched base with us one time when they arrived, and then were MIA for the rest of the event. We had to find them if we needed anything- when they were given a timeline and task list and should have known when and exactly what needed to be done. Their contract explicitly states that they would abide by the dress code of the event, however Alexis and McKenna arrived in sweatpants, tennis shoes, t shirts and jeans-- we had a cocktail to black tie event. Between their late arrival and how long they took to setup our charcuterie table, they did not complete any of the other setup tasks they were responsible for before the event began. When it was time for them to cut & serve the cake and I had to find them and ask them bring up the plates and help, they asked me to carry the cake back to the kitchen in my wedding dress! They were to do a slow tear down and all clean up of the event. Friends and family ended up doing 90% of it because Jaded Events clearly were not going to get it all done in time. Alexis was not apologetic or accommodating when it came to rescheduling our meeting, or about being nearly an hour late. We contacted her by email to express our disappointment to which Alexis replied with wildly untrue accusations of us treating her badly and took accountability for only a few of the tasks her team failed to execute on our wedding day and then blocked us. She's claiming we cussed her out and were disrespectful in texts, to which I have receipts proving that is completely untrue. I would not hire Jaded Events if you need vendor coordination or timeline management. If all you need is two buddies that can meticulously assemble a beautiful charcuterie table and your event is super casual, by all means hire them-- but I wouldn't trust them to coordinate an event or to treat you with respect. We would have been better off having friends and family do everything we hired Jaded Events to do- I mean, we ended up doing most of their work anyway. My only wedding regret is I wish I would have canceled after the initial red flags and relied on ANYONE else on my wedding day.