Main Menu
  • Gifts & Favors
Find a CoupleCustomer Service
Planning Tools
Checklist
Budgeter
Wedding Vision
Guest List & RSVPs
Discover Your Vision
Take The Knot's Style Quiz
Take The Knot's Style Quiz
Vendors
Reception Venues
Wedding Photographers
Catering
Bridal Salons
Wedding Planners
Wedding Cakes
Rehearsal Dinners, Bridal Showers & Parties
DJs
Videographers
Wedding Rentals
Beauty Services
Florists
Wedding Bands
Officiants & Pre-marital Counseling
Photo Booths
Bar Services
Transportation
Jewelers
Soloists & Ensembles
Dance Lessons
Decor
Invitations
Favors & Gifts
Travel Specialists
Hotel Room Blocks
See All Categories
Are you a vendor? Start here
Build Your Vendor Team
  • Reception Venues
    Reception Venues
  • Wedding Photographers
    Wedding Photographers
Wedding Website
Explore Wedding Websites
  • Start a Wedding Website
  • Browse Website Designs
Find a Couple's Website
Check Out Top Designs
  • Modern Minimalist by Vera Wang
    Modern Minimalist by Vera Wang
  • Beloved Floral - Red
    Beloved Floral - Red
  • Romantic Calligraphy
    Romantic Calligraphy
  • Elegant Glow - Blue
    Elegant Glow - Blue
Invitations & Paper
Save the Dates
Change the Dates
Invitations
  • All Invitations
  • Wedding Invitations
  • RSVP Cards
  • Enclosure Cards
  • Envelope Liners
  • Bridal Shower Invitations
  • Rehearsal Dinner Invitations
Ceremony & Reception
  • All Ceremony & Reception
  • Programs
  • Place Cards
  • Menus
  • Table Numbers
  • Stickers
  • Gift Tags
  • Guest Books
Thank Yous
Shop by Style
  • All Styles
  • Floral
  • Classic
  • Rustic
  • Destination
  • Simple
  • Modern
  • Vintage
  • Bohemian
  • Beach
Shop The Knot Invitations
  • Vera Wang x The Knot
    Vera Wang x The Knot
  • Free Samples
    Free Samples
  • Foil Collection
    Foil Collection
  • Wedding Invitations
    Wedding Invitations
Registry
Start a Registry
Add Store Registries
Cash Funds
The Knot Charity Program
Find a Couple's Registry
Collections
Brands
Kitchen
  • All Kitchen
  • Appliances
  • Cookware
  • Bakeware
  • Knives & Boards
  • Tools & Gadgets
  • Storage & Organization
  • Coffee & Tea
  • Kitchen Linens
Tabletop
  • All Tabletop
  • Dinnerware
  • Flatware
  • Serveware
  • Drinkware & Bar
  • Table Linens
Home
  • All Home
  • Décor
  • Furniture
  • Cleaning & Organization
  • Laundry
  • Outdoor
  • Electronics
Bed & Bath
  • All Bed & Bath
  • Bed
  • Bath
Lifestyle
  • All Lifestyle
  • Luggage
  • Camping
  • Electronics & Gadgets
  • Pets
  • Fitness
Experiences
  • All Experiences
  • Gift Cards
  • Experiences
Shop The Knot Registry Store
  • Wedding Registry Essentials
    Wedding Registry Essentials
  • Registry Awards
    Registry Awards
  • JoJo Fletcher & Jordan Rodgers
    JoJo Fletcher & Jordan Rodgers
  • Get 20% off after your wedding
Attire & Rings
Wedding Dresses
  • All Wedding Dresses
  • A-Line Dresses
  • Ball Gown Dresses
  • Mermaid Dresses
  • Sheath Dresses
  • Short Dresses
Suits & Tuxedos
Bridesmaid Dresses
Mother of the Bride Dresses
Flower Girl Dresses
Engagement Rings
  • All Engagement Rings
  • Princess Cut
  • Asscher Cut
  • Cushion Cut
  • Emerald Cut
  • Pear Cut
  • Radiant Cut
  • Round Cut
  • Oval Cut
Wedding Rings
Wedding Jewelry
Wedding Accessories
Get Fashion Inspiration
  • Wedding Dresses
    Wedding Dresses
  • Engagement Rings
    Engagement Rings
  • Suits & Tuxedos
    Suits & Tuxedos
  • Bridesmaid Dresses
    Bridesmaid Dresses
Ideas & Advice
Engagement
  • All Engagement
  • Engagement Rings
  • Wedding Proposals
Ceremony & Reception
  • All Ceremony & Reception
  • Real Wedding Photos
  • Budget Advice
  • Invitations & Paper
  • Themes & Decor
  • Wedding Traditions
  • Music & Songs
Parties & Events
  • All Parties & Events
  • Engagement Party
  • Bach Parties
  • Wedding Shower
  • Rehearsal Dinner
Travel
  • All Travel
  • Destination Weddings
  • Honeymoons
Fashion
  • All Fashion
  • Couples Attire
  • Rings & Accessories
  • Wedding Party Attire
  • Guest Attire
Beauty & Wellness
  • All Beauty & Wellness
  • Hair
  • Makeup & Grooming
  • Health & Wellness
Gifts
  • All Gifts
  • Registry Advice
  • Gifts for Couples
  • Favors & Gifts
  • Gift Ideas
Sponsored
Groom's Men's Wearhouse
The Ultimate Guide to Wedding Day Style.
Sponsored by Men's Wearhouse
New York Jewelers
  • Photos
  • About
  • Details
  • Pricing
  • Reviews
  • Contact

JamesAllen.com

3.7
(39)

6 E 45th St, New York, NY

About This Vendor

Design Your Own Engagement Rings & Wedding Jewelry

JamesAllen.com makes it easy to design your engagement ring online with 360° HD imaging, customization, and 24/7 support every step of the way. James Allen is the fastest-growing online retailer of engagement rings, loose diamonds, wedding rings, and fine jewelry. Our advanced Diamond Display Technology presents each of our ring settings and 200,000+ conflict-free diamonds in magnified 360° HD. For help choosing the right diamond, request a Real-Time Diamond Inspection with one of our non-commissioned certified gemologists. In the neighborhood? Visit our Washington, D.C. location or make an appointment at our New York City showroom. The James Allen Guarantee: Hassle-Free Returns with 100% Money Back • Lifetime Warranty • Free Shipping Worldwide • Free Engraving • 24/7 Customer Service

Details

Rings
Engagement Rings, Ring Services, Custom Designs, Wedding Rings
Wedding Jewelry
Bracelets, Earrings, Necklaces, Rings

JamesAllen.com Reviews

Share your thoughts with other couples
Reviewed On 3/10/2022 by Jack T
James Allen looked great, until I gave them my money. At the order I saw a short creation date for an engagement ring. Great. After paying they extended this by a week, not so great but okay. As the date had passed the date kept increasing. I c...
ontacted them to ask if there was an estimate and was told that there was no creation date known and they had major delays. Fair enough, they've been honest. So I ask to cancel and refund my order. Then.... they miraculously ship my cancelled order without my permission. Despite them not knowing when it may be created and having cancelled the order they mistakenly create and ship the ring. Okay, they can work it out with the courier and sort their mistake. But no, I have been waiting weeks for them to rectify their mistake and they refuse to refund the money until they can sort out their mistake. A wonderful life event ruined by multiple mistakes. AVOID if possible, there are better and cheaper outfits available if ordering from abroad. Strongly suggest doing your research as they are unable to get an order right.
Reviewed On 2/06/2022 by Juliana O
Awful experience and quality -- do NOT purchase a ring from James Allen. I received a James Allen engagement ring 7 months ago. It's been in the shop for repair or out of commission for 20-30% of the time I've had it. The diamond continuously b...
ecomes loose so I can't wear the ring. I've visited Jared multiple times and also sent the ring to James Allen for repair. The last time I sent it in was November and it took a month and multiple follow-up calls/emails/reviews before I received any information from customer service about the repair status. A manager assured me that the ring would be fully fixed and I wouldn't have any more issues but, if I do, they would re-make my band and setting. Less than a month later (January), the diamond was loose and rattling in the setting again. When I reached out to that same manager, she told me there was no guarantee I would receive my ring repaired in time for my wedding in March. She also refused to refund the cost of my band so I could get the band and setting remade elsewhere in a timely manner before my wedding. This is the product quality and customer service you get when you pay tens of thousands for an engagement ring from James Allen.
Reviewed On 1/25/2022 by Kurt S
STAY AWAY!!! They look slick and professional on their web site but their actual business and customer support is a disaster. They say it takes weeks to ship a simple band but it's been a month with no updates or clear responses. I've seen s...
o many similar reviews. Save yourself the headache with such an important purchase!
Reviewed On 9/30/2020 by Greg G
Be very careful before you buy from this jeweler. I purchased an engagement ring in July and the issues started. Their "real time" tracking is a joke and they don't actually update you on what's happening. My ring went from "New" to "Quality As...
surance" and back to new without explanation (probably due to the ring not passing inspection) but with no indication as to what happened. This was going to cause a delay to my proposal plans until I called them and raised issue. Then they informed me what happened and tried to assist, but only after I called. The customer service rep I spoke to ARGUED with me about their lack of notifications or explanations. I spoke with their management and got it sorted. Then it finally shipped and I had issues there as well (not James Allen's fault but FedEx's). I proposed, she said yes, and the ring didn't fit perfectly. No problem, I sent it back for resizing. Got it back and the emerald is now chipped... I contacted customer service and they refuse to take responsibility for it (saying it was chipped when I originally bought it), despite my fiance not being able to wear the ring since purchase and it being in it's box whenever we've had it. It was perfect when I received it initially. Now I'm 3 days past my 30 day return date, despite James Allen having the ring for most of that time, and so far there is nothing I can do. I paid a lot of money for a damaged ring that they refuse to fix without charging me or even accepting responsibility for damaging. The link to the emerald preview showing no damage: https://www.jamesallen.com/gemstones/green-emerald/1.43-carat-oval-sku-36734 The ring is perfect in terms of design but the quality and customer service has been janky to say the least. Beware of buying from this company.
Reviewed On 9/02/2020 by Farrah M
Buyer beware: James Allen customer service leaves much to be desired. For a company selling diamonds, the customer service should be *at least* as good as Amazon's customer support and it sure isn't. I'm ready to cry. And my best advice is to...
go with Blue Nile. Even in a pandemic, their customer service is strong and they've offered to make sure we have nearly-identical replacement rings by this weekend. They recognize that they need to make arrangements as a business to support ongoing customer demand. JA is operating standard 50% capacity and doesn't care. My fiancée and I spent tens of thousands on our rings at JA. She decided she didn't like her band, so I sent it back and requested that the diamond be returned. Despite James Allen receiving it last week and me following up twice to request timing and explain the importance of receiving the diamond back by Friday, no dice. Our engagement photos are supposed to be this weekend and if left to JA, she probably won't have her ring. We have been trying like mad to just get the diamond sent back to us to have it reset. We're out of town this weekend for my future MIL's bday (don't worry, we're social distancing and staying separately!). We had planned to have my brother wait at my place for the diamond, take it to a local jeweler to have it reset, and then drive two hours to get it to us. The local jeweler knew the situation and committed to helping. James Allen can't guarantee a date, despite escalating this to a supervisor. I don't know what to say other than "what the heck?!" Don't buy from here. Seriously. Don't. No matter how perfect you think the ring is, it's likely that you're going to need to have something changed. A quarter size difference or a different setting or a change of diamond...any number of things could come up. When you're newly engaged, the last thing you want is to send your ring away for weeks. Trust me when I say that your fiancée will be much happier with the customer service you get elsewhere. Literally, anywhere else.
Reviewed On 5/20/2020 by Britnee D
I wanted to love James Allen, I found a great diamond at a great price. I ordered it, had some shipping delays, missed the estimated arrival date by almost 2 weeks, but I had read the reviews and knew this was a possibility and had even anticip...
ated it somewhat so I wasn’t too upset about that. My real issue with them comes from their billing practices and customer service. JA uses a partner called SplitIt to allow folks use that as a payment method, 3 payments over 3 months, no interest, they just hold the amount on your credit line. Sounds great in theory right? Until they double charge your last payment and claim they have no record. JA of course blamed SplitIt for over a month claiming it was on them, SplitIt turning back on JA and so on and so forth. But after 6 chat sessions of JA promising to have someone contact me back (lies), and failing to do so at all... I finally decided to lodge a complaint with the Better Business Bureau - to which JA claimed to have contacted me asking for information that they had been unable to obtain (yes, more lies) so I responded with read receipts and the very next day I was contacted by JA with a refund receipt from their credit card processor (JetPay) to refund the overpayment... so I guess their blame of SplitIt was another lie then too? I also received a very brief, glossed over apology that it “took so long” said they “dropped the ball” and were sorry their customer service “did not meet their standards.” The overcharged amount by the way? $1378. Not exactly pocket change so I’m sure you can understand why I might sound salty. TL;DR? Poor experience, I wanted to be a repeat customer but cannot in good conscience recommended this company.
Reviewed On 8/04/2019 by Mary Q
My now-husband purchased my engagement ring and matching wedding band from James Allen. I had originally found a setting I liked on their website and was unable to find a comparable design at other jewelry stores. Since he proposed, I've receiv...
ed numerous compliments on my engagement band (mostly asking whether it is vintage) and they've been surprised to hear that James Allen is online-only. The platform was very convenient for my husband to purchase from and he liked being able to pick out a diamond separately. It was such a smooth experience that we'd highly recommend them!
Reviewed On 3/18/2019 by Anna G
We got my engagement ring, wedding band & his wedding band from James Allen and have been impressed with the quality and service the whole time!
Reviewed On 3/08/2019 by Tony M
First off, I would like to say that the help I received in selecting my engagement ring was top notch. They were polite and helpful. I would also like to state that I have never reviewed anything...ever. This would be my first time. But I felt ...
obligated to share (and hopefully get a response). So I chose a beautiful diamond and setting for my soon to be fiancé. It was gorgeous. Unfortunately, the inscription I requested to have put on the ring was something they would not do. It's not that they couldn't do it. They just chose not to do it based on one individual word that I had chosen (it is an inside, long-standing joke between me and my girlfriend...and I can assure you that the word is not vulgar). So, after some thought, I decided to cancel my order that was placed and paid for in full, 24 hours prior. Obviously there were no goods or services exchanged so there was no "return" involved, nor did they even start on the ring. I was Just due a refund of about $12,000 (that was wired to them in the beginning). Furthermore, I have an upcoming vacation to the Dominican Republic in which I am planning on proposing. Well, that vacation is coming up in 30 days. And I don't have a ring. I need to place an order with an alternative jeweler (that has no problem inscribing what I want on MY ring). Well, as you know, it takes time to make a ring, ship it, etc. I also have to pay for said ring. And unfortunately, I cannot at this time. That is because James Allen is refusing to issue me a check in a timely manner. I have received numerous excuses and reasons why they have not issued me a refund of my $12000. First I was told the check was sent out 8 days ago, then I'm being told it hasn't been written yet. They are telling me it takes 2-3 weeks to issue me a refund. I even asked to have it expedited. I bank wired them the money...and they still haven't written me my check. On top of it, they are being very deceptive about the whole refund. Why would it take 2-3 weeks to issue a check? I wired them the money and they had it instantly in their account. Now, I am running the risk of not having an engagement ring on the vacation that am proposing on! All because James Allen refuses to refund me my money. I thought this whole process was supposed to be fun and exciting. I was looking forward to it. Unfortunately, due to James Allen, the experience has been terrible. I will continue to leave reviews about my experience. I have already filed a complaint with the BBB regarding deceptive business practices. I will continue to tell my story to everyone I know. (I work in a big office, for a big company). I will discourage as many people as possible from doing business with James Allen. The sad part is, all of this could have been avoided. And...I will try to be the better person, if I get this resolved immediately, I will redact every review and complaint that I have filed. All I want is my money back...so that I can buy an engagement ring...so that I can propose to the most beautiful, best woman in the world.
Reviewed On 12/26/2018 by Ryan D
Wow, amazing customer service and amazing product. Once I had my engagement ring picked out, ordered and in hand we went to a local GIA certified gemologist to make sure it was of the quality we were told. That it was! It appraised about 30% hi...
gher than what we paid for it. The ring has been fantastic over the last year and has been commented on many times. We ended up getting our wedding bands for both of us from James Allen as well - will DEFINATELY recommend them to anyone looking for jewelry.
Reviewed On 12/14/2018 by Grace T
We got my engagement ring and our wedding bands from James Allen and we love them!
Reviewed On 9/22/2018 by Kirsten C
My husband bought my engagement ring from here and after resizing it my diamonds came loose and fell out 3 days before my wedding! When I called to see what I could do since we had purchased insurance and a warranty they said all we could do is...
send it in and wait 3 weeks! No sympathy and horrible customer service!
Reviewed On 6/15/2018 by Hayley M
James Allen's website is fantastic! It allows you to pick your diamond and view it up close. The site is easy to navigate and has beautiful options. I'm so happy with my engagement ring and my wedding band!
Reviewed On 1/09/2018 by Matthew K
I bought my fiancé her engagement ring on JamesAllen.com. After going to the NYC showroom, reviewing all of the options, and speaking to a specialist I felt that I had chosen the perfect ring, and paid more than $15k for it. Unfortunately, with...
in the first 6 months of owning the ring, it snapped apart right next to the setting. Thankfully the diamond was not harmed, but I had to send it in for a complete band replacement which took several weeks. The replacement ring they sent was sent back with the wrong band, so we were forced to send it back and wait another 3-4 weeks. Finally, after 6-8 weeks we received the fixed ring. With the new ring in hand, we assumed there would be no further issues. It has now been ~8 months since we got the new ring, and it has broken again! This time, the band has warped into a very weird shape, and one of the diamonds on the band fell off. As I paid a premium for a platinum band, it is shocking that it would break once every 6 months. It makes me extremely nervous that this ring will ever make it for the next year, let alone another 60 years of marriage! The quality of James Allen rings is much lower than I expected when I purchased, and my wife and I are extremely disappointed. I am nervous to even send it back in for replacement, knowing it will most likely break in another 6 months. Make sure to do all due diligence before buying from James Allen.
Reviewed On 10/12/2017 by Mandie O
I bought my wedding band from them as they were the cheapest out there for a platinum ring. I had to get it resized and I had no issues during the ordering, receiving, reshipping and receiving again. My band isn't perfect for my Art Deco ring f...
rom the 1920s but it flows and is a good match, for now. I plan to come back & look for a knife edge platinum ring to better match it.
Reviewed On 10/10/2017 by Laura S
I have had 2 diamonds fall out of my halo setting in the 1.5 year I've had my engagement ring. They have fixed both times but this should not have happened at all. My ring is gorgeous, but I should not be scared to wear it in fear of losing sto...
nes. I am careful and take my ring off and store it properly. If you go with this company, make sure to invest in good jewelry insurance.
Reviewed On 9/04/2017 by a member
Excellent diamond with excellent service! My fiance said he spent countless hours online learning everything he could possibly learn about diamonds. It's actually quite impressive! Needless to say, he made his final decision to settle on a Jame...
s Allen engagement ring. It's perfect and certified as internally flawless. Their customer service didn't pressure him into buying a ring with a diamond that costed more, even while he was considering to do so. They explained to him the one he chose is the best choice for my rose gold band due to the reflection in the light, etc. I'm not sure all the details but he was super satisfied with this company. I was so surprised and I couldn't be happier! My vintage band is unique and the diamond has so many gorgeous cuts & dimensions inside. It's mesmorizing! We plan to buy the matching wedding band from James Allen as well.
Reviewed On 7/17/2017 by Carrie C
Both our wedding bands, and my engagement ring, came from James Allen Jewelers and I cannot say enough wonderful things about the quality and service that we had with this business. The diamonds were beautiful, and the presentation of the rings...
when delivered was so exciting and wonderful. They offered overnight delivery, free of charge, along with discount codes for future purchases. It was a great experience working with the James Allen company and I high recommend them!
Reviewed On 6/01/2017 by Morgon J
I'm sure I'm some kind of outlier, as the company generally has good reviews... That being said, I personally had a terrible experience. The short version was that their PayPal accounting department made a very large error, one that stated tha...
t they had not received the payment, for which i had to fill out multiple forms with PayPal to confirm. I contacted 2 employees who were both very disinterested in fixing the situation, the first one I didn't get any information on the second was an hblank@jamesallen.com, who both stated that they showed that they had not received the money. I had to contact my bank and PayPal twice to confirmn payment, as my account was missing the 2300ish that I payed for the engagement ring. I was forced to email their PayPal department directly since I was receiving 0 help from the other customer service representatives that claimed that they would get back with me with information, which they did not. In the email I detailed that I would be activating PayPal s buyer protection, contacting the FBI for the crime of embezzlement across state lines, and contacting the better business beurea with a report of my situation. I did receive an email back stating that they were sorry, different representative this time, and that their PayPal department had left for the day, would not cancel my order, and would contact and tomorrow. I replied that was fine, but had lost faith that they would do the things that they said. Approximately 20 hours later I received a notice that they had received my money and would be sending my ring. It is quite lovely, but was not worth the experience that I had to go through to get the ring. There was no service recovery or apology or discount offered for their failures of basic math and my receiving the product approximately 7 days later than originally stated because of a screw up on their end. This feview was posted to bizrate and will be going to other sites as well at this time
Reviewed On 5/18/2017 by Maiysha D
I ordered my wedding band from James Allen for my May 2017 wedding and it was perfect! I was looking for a good quality, simple band and found it on their site. I'm eager to browse and purchase more from them- I would highly recommend!
Reviewed On 5/14/2017 by Lecia M
My husband and I bought our wedding bands from James Allen and had a great experience. Ordering was very easy and customer service was very helpful. We ended up exchanging my first band for a different style and the return was also easy and fa...
st. We highly recommend James Allen for any jewelry needs.
Reviewed On 2/21/2017 by Kelly W
First, they have quality products, so if you order from them, you will receive an item that is beautiful. I'm giving such a low rating is because their customer service is horrible. My engagement ring is from them and I'm very happy with it. ...
My fiance and I just ordered our wedding bands, which has been a terrible experience. First, our order was delayed. We're still a few months from the wedding, so we thought it wasn't a huge deal. The problem is, the band that we ordered doesn't match my engagement ring. As it turns out, the matching wedding bands aren't listed with the rest of the wedding bands, which is where a normal person would look, right? That's what we did, but the one that we ordered that appeared to match my engagement ring didn't. Apparently they try to "make it easy" and they put the link to the matching wedding band on the page below the engagement ring and that's the only place you'll find it. I don't know about you, but my fiance would never in a million years remember that the link to the matching band was there. Unfortunately, we bought our rings during a sale, which ended the day before our order was delivered. Had our order not been delayed, we could've exchanged it for the right one and gotten the discount, but since the sale has ended, they will not honor the sale price on the exchange so we have to pay full price. My fiance and I both feel like this is a terrible policy, since we would've been able to get the discount had the order been delivered on time or the ring be listed in a less obscure location. I even tried talking to the supervisor in their call center, Maddie, who was extremely rude and did not care one bit. She actually said it was our fault that we ordered the wrong ring in the first place and that we should've known to check the page with the engagement ring. She wouldn't budge and kept repeating that it was our fault. Due to this, we're returning for refund and we will NEVER do business with them again. Do business with this company at your own risk. If you do, God forbid you need something, you won't get far.
Reviewed On 10/22/2016 by Molly W
My husband ordered my engagement ring from James Allen and then we loved it so much we decided to order our wedding bands from here as well. We are so impressed. He loved the ability to really look at the diamonds and decide on one that he want...
ed. The customer service was top notch. His band was slightly too big and it was not problem to send it in to be adjusted. If you don't mind ordering online then this is the place to find your wedding rings!
Reviewed On 7/21/2016 by Krissy Y
I purchased my husband's simple (comfort fit) platinum wedding band from James Allen during a Valentine's day promo earlier this year. He's not used to wearing rings and reacted somewhat poorly to a 5mm in a local store, so I liked that they ha...
d a 4.5mm option. That's his fancy/special occasion band (he has a Triton/white tungsten band for everyday wear.). Opted for the engraving and was a little annoyed that the number of characters was so limited. His tungsten band allowed for more and I liked the font better (but that was laser because it was tungsten). Overall happy with my purchase and experience!
Reviewed On 7/15/2016 by Andreia D
I am overall extremely happy with my James Allen experience, their website makes it easy to purchase a diamond, you can see each diamond, and magnify the diamond x 20 which makes it that much easier to choose an "eye clean" diamond. The diamond...
s are competitively priced, and customer service was easy to deal with. The only con (which is not a very big concern to us) is that it did take one week more than expected to receive a diamond/ring but when we finally received it we were beyond pleased with the setting, quality and presentation. Highly recommended!
Reviewed On 4/21/2016 by Rikki T
My fiancé bought my engagement ring from James Allen, and it is amazing! He really did his homework, and put a lot of care into picking out the diamonds and design. He created me a beautifully unique ring with conflict free diamonds! I defin...
itely plan on buying the wedding band they recommend to go with my unique ring. James Allen truly takes care of their customers!
Reviewed On 8/24/2015 by Caitlin L
My fiance had gotten my engagement ring through James Allen and I loved it so much I had to have the matching wedding band. This is an online store only so I went to a store in the mall to get sized. I ordered my wedding band only 20 days bef...
ore my wedding (and only 17 days before I left for my destination wedding) so I was nervous that it might not be ready in time. I spoke to customer service and they assured me that it would only take 10 days for the ring to be ready and then it would be shipped overnight. It arrived exactly when they said it would and was absolutely perfect. I was very pleased with the excellent customer service and would definitely use James Allen again.
Reviewed On 8/21/2015 by Sarah C
I bought a loose diamond from the website. Everything about the experience was great, and I loved that you could look at the diamonds on the site. Shipping was excellent. My diamond arrived one day after my wire transfer went through the bank i...
n a very secure, beautiful package. My diamond is gorgeous and just as pictured on the website. I highly recommend them!
Reviewed On 5/13/2015 by Kelly G
I've known for a long time I wanted an Emerald Cut Sapphire for my engagement ring. I'd had hopes of getting a stone found during a gem mining date cut and polished for this purpose. However, it seemed that the stones we had may not be gem qu...
ality and would end up looking like rocks. At first I was afraid that I would have to settle for a lab-created sapphire due to the cost. We searched for a natural sapphire and found one at James Allen. We had it set in a vintage band that looks like the infinity symbol. We also got the matching band. I absolutely love it! James Allen provided an excellent presentation, both rings arrived each in a red lacquer box in a larger display box along with the appraisal. Prior to setting, a new mold had to be cast to ensure the perfect mounting. They kept us informed throughout the process. Excellent company with excellent service.
Reviewed On 2/01/2015 by Sonja M
Both my engagement ring and wedding band were purchased from James Allen. We have both been married before so I had the luxury of picking out my engagement ring. I did my homework and checked local jewelry stores but ended up with James Allen...
because of the reviews. I liked the idea that I was able to pick out my diamonds for the settings. When I received my engagement ring I was so pleased that I went back and bought my wedding band from them. The only thing I was just a bit dismayed with is that my fiance is a larger man and the rings only seemed to go up to size 14. If they had his size we would of bought his ring from them as well. James Allen also has people standing by so that you can communicate with them with any questions that you may have. I will not hesitate to buy from them again in the future.
Reviewed On 10/07/2014 by Vicki G
I have a unique engagement ring and a wedding band to match.
Reviewed On 9/30/2014 by Marissa H
My husband ordered my engagement ring from James Allen and we went back later and ordered our wedding bands from James Allen as well. My husband was very please with his experience. He liked that they gave him so many personalization options ...
and that he could pick out the engagement band in any metal and then choose the diamond that would be set in the ring. He said that their Education Center was very helpful for getting information on how to pick out the perfect diamond. Their customer service was great as well. They spent the time to walk my husband through the entire process. My husband had a lot of back and forth with one of their reps and he said the rep was always so helpful. They also offer one free ring resizing for each ring, which was very helpful since I told my husband I was a 5.5 and I'm actually a 4.5... Even better, after we got the 4.5 ring back, I realized that I was allergic to the metal. They were kind enough to let us exchange it for a platinum ring and covered all the shipping costs even though they were not obliged to. They made the whole exchanging rings process so easy. After our whole engagement ring snafoo with the size and metal, there was no doubt that we would get our wedding bands from James Allen. The bands are so nice. We will definitely be shopping with James Allen again!
Reviewed On 7/27/2014 by Jennifer G
My husband got my beautiful engagement ring from James Allen after getting one from another online ring company, and not being satisfied. James Allen let him pick a specific diamond, and even see it up close. It turned out beautifully. Our wedd...
ing rings were just as amazing! And you can't beat the prices. There is no extra cost margin that you get when buying from a local jeweler. I would recommend using this service to anyone!
Reviewed On 7/18/2014 by Erin M
I wanted an oval diamond with a halo and it was so hard to find. James Allen had an oval setting at the best price we could find. I love my ring!
Reviewed On 9/18/2013 by Sunny K
I've had the BEST experience with James Allen. My ring is gorgeous, and I get compliments on it from complete strangers! The customer service is very helpful, and the quality of the jewelry is top notch in my opinion. I'm considering purchas...
ing a pair of diamond studs from them because the quality is so evident. I highly recommended this jeweler.
Reviewed On 8/27/2013 by Natalie G
Great price! I got a small simple band and it was about $200. They are strictly online. I liked that, but it may not be for everyone.
Reviewed On 8/27/2013 by Jennifer N
James Allen was a choice my husband made when searching for the best ring/diamond he could find for the best value... and what a great decision! The customer service was great, offering free ring sizing and returns since they are a solely onli...
ne company. The diamond is exactly as described, and they offered us 10% off wedding bands since my engagement ring was purchased from them. The bands came on time, and when we found a little scuff on my husband's, JA took it back and buffed it out before the big day.
Reviewed On 6/09/2013 by Heather B
We ordered my wedding band from James Allen, an online site. Same place where my hubby got my engagement ring. Arrived within 7 days of ordering, perfect size and engravement.
Reviewed On 12/18/2012 by Allean S
My fiancé picked out my engagement ring here (without any input from me) and it is completely stunning. He spoke with someone at James Allen a few times before he purchased my ring and said they quick and extremely helpful. I get compliments al...
l the time on my ring. When he got the ring he also got an appraisal with the ring that was more than he paid. It came overnight in a beautiful wood box and had one of those things jewelers use to look at diamonds with. I had to get my ring sized smaller, it was a quick and easy process. We couldn't be more pleased.

Contact Info for JamesAllen.com

6 E 45th St, New York, NY
(877) 826-9866

Wedding Vendors in New York

New York Bridal Salons
New York Beauty Salons
New York Caterers
New York DJs
New York Florists
New York Reception Venues
New York Videographers
New York Wedding Bands
New York Wedding Photographers
New York Wedding Planners
  1. Wedding Vendors
    /
  2. Jewelers
    /
  3. New York Jewelers
    /
  4. New York Jewelers
    /
JamesAllen.com
made withlove
Planning & Inspiration
Wedding Websites
Registry
Marketplace
Wedding Invitations
Wedding Planning App
Wedding Budget
Wedding Checklist
Wedding Guest List
Wedding Ideas & Etiquette
Engagement
Parties & Events
Wedding Dresses
Gifts
Real Wedding Photos
The Knot News
Community
The Company
The Knot Worldwide
About Us
The Knot Editorial
Careers
International
Press
National Advertising
Our Sponsors
Sister Sites
The Bump
The Guest
The Bash
How They Asked
Get Our Wedding Planner App On Your Mobile Device
Are you a vendor?
Sign up on The Knot to reach more couples and book more weddings!
Start Here
  • Privacy Policy
  • Terms of Use
  • Accessibility
  • Do Not Sell My Info
  • CA Privacy
  • Customer Service
©1997-2022 XO Group Inc.