JamesAllen.com

ontacted them to ask if there was an estimate and was told that there was no creation date known and they had major delays. Fair enough, they've been honest. So I ask to cancel and refund my order. Then.... they miraculously ship my cancelled order without my permission. Despite them not knowing when it may be created and having cancelled the order they mistakenly create and ship the ring. Okay, they can work it out with the courier and sort their mistake. But no, I have been waiting weeks for them to rectify their mistake and they refuse to refund the money until they can sort out their mistake. A wonderful life event ruined by multiple mistakes. AVOID if possible, there are better and cheaper outfits available if ordering from abroad. Strongly suggest doing your research as they are unable to get an order right.

ecomes loose so I can't wear the ring. I've visited Jared multiple times and also sent the ring to James Allen for repair. The last time I sent it in was November and it took a month and multiple follow-up calls/emails/reviews before I received any information from customer service about the repair status. A manager assured me that the ring would be fully fixed and I wouldn't have any more issues but, if I do, they would re-make my band and setting. Less than a month later (January), the diamond was loose and rattling in the setting again. When I reached out to that same manager, she told me there was no guarantee I would receive my ring repaired in time for my wedding in March. She also refused to refund the cost of my band so I could get the band and setting remade elsewhere in a timely manner before my wedding. This is the product quality and customer service you get when you pay tens of thousands for an engagement ring from James Allen.

o many similar reviews. Save yourself the headache with such an important purchase!

surance" and back to new without explanation (probably due to the ring not passing inspection) but with no indication as to what happened. This was going to cause a delay to my proposal plans until I called them and raised issue. Then they informed me what happened and tried to assist, but only after I called. The customer service rep I spoke to ARGUED with me about their lack of notifications or explanations. I spoke with their management and got it sorted. Then it finally shipped and I had issues there as well (not James Allen's fault but FedEx's). I proposed, she said yes, and the ring didn't fit perfectly. No problem, I sent it back for resizing. Got it back and the emerald is now chipped... I contacted customer service and they refuse to take responsibility for it (saying it was chipped when I originally bought it), despite my fiance not being able to wear the ring since purchase and it being in it's box whenever we've had it. It was perfect when I received it initially. Now I'm 3 days past my 30 day return date, despite James Allen having the ring for most of that time, and so far there is nothing I can do. I paid a lot of money for a damaged ring that they refuse to fix without charging me or even accepting responsibility for damaging. The link to the emerald preview showing no damage: https://www.jamesallen.com/gemstones/green-emerald/1.43-carat-oval-sku-36734 The ring is perfect in terms of design but the quality and customer service has been janky to say the least. Beware of buying from this company.

go with Blue Nile. Even in a pandemic, their customer service is strong and they've offered to make sure we have nearly-identical replacement rings by this weekend. They recognize that they need to make arrangements as a business to support ongoing customer demand. JA is operating standard 50% capacity and doesn't care. My fiancée and I spent tens of thousands on our rings at JA. She decided she didn't like her band, so I sent it back and requested that the diamond be returned. Despite James Allen receiving it last week and me following up twice to request timing and explain the importance of receiving the diamond back by Friday, no dice. Our engagement photos are supposed to be this weekend and if left to JA, she probably won't have her ring. We have been trying like mad to just get the diamond sent back to us to have it reset. We're out of town this weekend for my future MIL's bday (don't worry, we're social distancing and staying separately!). We had planned to have my brother wait at my place for the diamond, take it to a local jeweler to have it reset, and then drive two hours to get it to us. The local jeweler knew the situation and committed to helping. James Allen can't guarantee a date, despite escalating this to a supervisor. I don't know what to say other than "what the heck?!" Don't buy from here. Seriously. Don't. No matter how perfect you think the ring is, it's likely that you're going to need to have something changed. A quarter size difference or a different setting or a change of diamond...any number of things could come up. When you're newly engaged, the last thing you want is to send your ring away for weeks. Trust me when I say that your fiancée will be much happier with the customer service you get elsewhere. Literally, anywhere else.

ated it somewhat so I wasn’t too upset about that. My real issue with them comes from their billing practices and customer service. JA uses a partner called SplitIt to allow folks use that as a payment method, 3 payments over 3 months, no interest, they just hold the amount on your credit line. Sounds great in theory right? Until they double charge your last payment and claim they have no record. JA of course blamed SplitIt for over a month claiming it was on them, SplitIt turning back on JA and so on and so forth. But after 6 chat sessions of JA promising to have someone contact me back (lies), and failing to do so at all... I finally decided to lodge a complaint with the Better Business Bureau - to which JA claimed to have contacted me asking for information that they had been unable to obtain (yes, more lies) so I responded with read receipts and the very next day I was contacted by JA with a refund receipt from their credit card processor (JetPay) to refund the overpayment... so I guess their blame of SplitIt was another lie then too? I also received a very brief, glossed over apology that it “took so long” said they “dropped the ball” and were sorry their customer service “did not meet their standards.” The overcharged amount by the way? $1378. Not exactly pocket change so I’m sure you can understand why I might sound salty. TL;DR? Poor experience, I wanted to be a repeat customer but cannot in good conscience recommended this company.

ed numerous compliments on my engagement band (mostly asking whether it is vintage) and they've been surprised to hear that James Allen is online-only. The platform was very convenient for my husband to purchase from and he liked being able to pick out a diamond separately. It was such a smooth experience that we'd highly recommend them!

obligated to share (and hopefully get a response). So I chose a beautiful diamond and setting for my soon to be fiancé. It was gorgeous. Unfortunately, the inscription I requested to have put on the ring was something they would not do. It's not that they couldn't do it. They just chose not to do it based on one individual word that I had chosen (it is an inside, long-standing joke between me and my girlfriend...and I can assure you that the word is not vulgar). So, after some thought, I decided to cancel my order that was placed and paid for in full, 24 hours prior. Obviously there were no goods or services exchanged so there was no "return" involved, nor did they even start on the ring. I was Just due a refund of about $12,000 (that was wired to them in the beginning). Furthermore, I have an upcoming vacation to the Dominican Republic in which I am planning on proposing. Well, that vacation is coming up in 30 days. And I don't have a ring. I need to place an order with an alternative jeweler (that has no problem inscribing what I want on MY ring). Well, as you know, it takes time to make a ring, ship it, etc. I also have to pay for said ring. And unfortunately, I cannot at this time. That is because James Allen is refusing to issue me a check in a timely manner. I have received numerous excuses and reasons why they have not issued me a refund of my $12000. First I was told the check was sent out 8 days ago, then I'm being told it hasn't been written yet. They are telling me it takes 2-3 weeks to issue me a refund. I even asked to have it expedited. I bank wired them the money...and they still haven't written me my check. On top of it, they are being very deceptive about the whole refund. Why would it take 2-3 weeks to issue a check? I wired them the money and they had it instantly in their account. Now, I am running the risk of not having an engagement ring on the vacation that am proposing on! All because James Allen refuses to refund me my money. I thought this whole process was supposed to be fun and exciting. I was looking forward to it. Unfortunately, due to James Allen, the experience has been terrible. I will continue to leave reviews about my experience. I have already filed a complaint with the BBB regarding deceptive business practices. I will continue to tell my story to everyone I know. (I work in a big office, for a big company). I will discourage as many people as possible from doing business with James Allen. The sad part is, all of this could have been avoided. And...I will try to be the better person, if I get this resolved immediately, I will redact every review and complaint that I have filed. All I want is my money back...so that I can buy an engagement ring...so that I can propose to the most beautiful, best woman in the world.

gher than what we paid for it. The ring has been fantastic over the last year and has been commented on many times. We ended up getting our wedding bands for both of us from James Allen as well - will DEFINATELY recommend them to anyone looking for jewelry.

send it in and wait 3 weeks! No sympathy and horrible customer service!

in the first 6 months of owning the ring, it snapped apart right next to the setting. Thankfully the diamond was not harmed, but I had to send it in for a complete band replacement which took several weeks. The replacement ring they sent was sent back with the wrong band, so we were forced to send it back and wait another 3-4 weeks. Finally, after 6-8 weeks we received the fixed ring. With the new ring in hand, we assumed there would be no further issues. It has now been ~8 months since we got the new ring, and it has broken again! This time, the band has warped into a very weird shape, and one of the diamonds on the band fell off. As I paid a premium for a platinum band, it is shocking that it would break once every 6 months. It makes me extremely nervous that this ring will ever make it for the next year, let alone another 60 years of marriage! The quality of James Allen rings is much lower than I expected when I purchased, and my wife and I are extremely disappointed. I am nervous to even send it back in for replacement, knowing it will most likely break in another 6 months. Make sure to do all due diligence before buying from James Allen.

rom the 1920s but it flows and is a good match, for now. I plan to come back & look for a knife edge platinum ring to better match it.

nes. I am careful and take my ring off and store it properly. If you go with this company, make sure to invest in good jewelry insurance.

s Allen engagement ring. It's perfect and certified as internally flawless. Their customer service didn't pressure him into buying a ring with a diamond that costed more, even while he was considering to do so. They explained to him the one he chose is the best choice for my rose gold band due to the reflection in the light, etc. I'm not sure all the details but he was super satisfied with this company. I was so surprised and I couldn't be happier! My vintage band is unique and the diamond has so many gorgeous cuts & dimensions inside. It's mesmorizing! We plan to buy the matching wedding band from James Allen as well.

when delivered was so exciting and wonderful. They offered overnight delivery, free of charge, along with discount codes for future purchases. It was a great experience working with the James Allen company and I high recommend them!

t they had not received the payment, for which i had to fill out multiple forms with PayPal to confirm. I contacted 2 employees who were both very disinterested in fixing the situation, the first one I didn't get any information on the second was an hblank@jamesallen.com, who both stated that they showed that they had not received the money. I had to contact my bank and PayPal twice to confirmn payment, as my account was missing the 2300ish that I payed for the engagement ring. I was forced to email their PayPal department directly since I was receiving 0 help from the other customer service representatives that claimed that they would get back with me with information, which they did not. In the email I detailed that I would be activating PayPal s buyer protection, contacting the FBI for the crime of embezzlement across state lines, and contacting the better business beurea with a report of my situation. I did receive an email back stating that they were sorry, different representative this time, and that their PayPal department had left for the day, would not cancel my order, and would contact and tomorrow. I replied that was fine, but had lost faith that they would do the things that they said. Approximately 20 hours later I received a notice that they had received my money and would be sending my ring. It is quite lovely, but was not worth the experience that I had to go through to get the ring. There was no service recovery or apology or discount offered for their failures of basic math and my receiving the product approximately 7 days later than originally stated because of a screw up on their end. This feview was posted to bizrate and will be going to other sites as well at this time

st. We highly recommend James Allen for any jewelry needs.

My fiance and I just ordered our wedding bands, which has been a terrible experience. First, our order was delayed. We're still a few months from the wedding, so we thought it wasn't a huge deal. The problem is, the band that we ordered doesn't match my engagement ring. As it turns out, the matching wedding bands aren't listed with the rest of the wedding bands, which is where a normal person would look, right? That's what we did, but the one that we ordered that appeared to match my engagement ring didn't. Apparently they try to "make it easy" and they put the link to the matching wedding band on the page below the engagement ring and that's the only place you'll find it. I don't know about you, but my fiance would never in a million years remember that the link to the matching band was there. Unfortunately, we bought our rings during a sale, which ended the day before our order was delivered. Had our order not been delayed, we could've exchanged it for the right one and gotten the discount, but since the sale has ended, they will not honor the sale price on the exchange so we have to pay full price. My fiance and I both feel like this is a terrible policy, since we would've been able to get the discount had the order been delivered on time or the ring be listed in a less obscure location. I even tried talking to the supervisor in their call center, Maddie, who was extremely rude and did not care one bit. She actually said it was our fault that we ordered the wrong ring in the first place and that we should've known to check the page with the engagement ring. She wouldn't budge and kept repeating that it was our fault. Due to this, we're returning for refund and we will NEVER do business with them again. Do business with this company at your own risk. If you do, God forbid you need something, you won't get far.

ed. The customer service was top notch. His band was slightly too big and it was not problem to send it in to be adjusted. If you don't mind ordering online then this is the place to find your wedding rings!

d a 4.5mm option. That's his fancy/special occasion band (he has a Triton/white tungsten band for everyday wear.). Opted for the engraving and was a little annoyed that the number of characters was so limited. His tungsten band allowed for more and I liked the font better (but that was laser because it was tungsten). Overall happy with my purchase and experience!

s are competitively priced, and customer service was easy to deal with. The only con (which is not a very big concern to us) is that it did take one week more than expected to receive a diamond/ring but when we finally received it we were beyond pleased with the setting, quality and presentation. Highly recommended!