I would not recommend Jenna Cully Events based on my experience. I’m honestly surprised to see that nearly every review here is 5/5 stars, because my experience was very different....
I paid over $10,000 for full service wedding planning and unfortunately, I do not feel that I received anything close to full planning services. The list of services I expected to receive but ultimately had to handle myself is far too long to include in one review.
About halfway through the planning process, I had a meeting with the owner specifically to address how unhappy I was with the experience. At that point, I expressed that my biggest concern was that things would continue to get worse as we got closer to the wedding. Unfortunately, that is exactly what happened. Despite raising my concerns directly with the owner, there was no meaningful follow up later in the planning process to ensure things had improved.
Throughout planning thereafter, there were passive aggressive remarks during meetings, poor communication that repeatedly resulted in me having to step in and do the work myself, and interactions that made me feel talked down to rather than supported. At one point, I even had to email my planner after a vendor call to explain that I did not appreciate the way I was spoken to and that, moving forward, I expected she advocate for me rather than make me feel uncomfortable in conversations with my own vendors.
In addition, I was shocked when I brought up the fact that there were no cadence of scheduled phone or video calls throughout the entire planning process, to which they said was not necessary? There was very very little proactive email exchanging; all tasks, questions, ideas, vendor meetings, were initiated by me.
What was perhaps even more validating and upsetting was that I was not the only person who noticed the issues. Other vendors independently commented to me about my planner’s professionalism and told me that certain interactions with her made them uncomfortable. As a bride, the last thing I should have been worrying about was whether my planner was creating tension with the other professionals to make our wedding day successful.
I was a bride in my mid 20s with a very clear vision: a timeless, elegant lakeside wedding. I hired a full service planner because I wanted someone who could understand that vision, refine it, advocate for it, and take the stress of planning off my shoulders. Instead, I was the one driving the process, following up, solving problems, and making sure things actually got done.
I understand that no wedding or planning process is going to be completely perfect and I NEVER expected perfection. What I did expect, especially at this price point and for a service marketed as full planning, was professionalism, communication, attention to detail, advocacy, and a planner who made the process easier, not harder.
These are only very few examples of the issues I experienced throughout the planning process. Ultimately, I walked away feeling that the level of service I received did not come close to justifying what I paid. Wedding planning is such a personal experience, and choosing a planner requires an enormous amount of trust.
Based on my experience, I unfortunately would not recommend Jenna Cully Events for full service wedding planning.
I'm not sure if I've ever written a poor review on anything before, which sadly speaks to how disappointed I feel. I don’t want another bride to have the same experience I did.