Vendors and brides BEWARE
As someone who works in the wedding industry, it takes a LOT for me to leave a negative review. I have never, in over 10 years in the industry, witnessed such outright disrespect towards a bride nor received such disr...espect myself.
-Staff was unorganized/giving contradicting information to vendors and couple.
-Venue was incredibly hot when we arrived. The bridal suite thermostat read 78º.
-Staff members were consistently rude to us as vendors as well as guests and even the bride. Specifically regarding the time the bride wanted introductions. While the bride and I were discussing the introduction plan, Deb and some young boy in dirty clothes interjected themselves into the conversation and began arguing with the bride, INCREDIBLY rudely, about what time they would take place. They insisted introductions needed to take place 15 minutes before dinner, rather than the 25 minutes the bride desired. They did eventually agree to start at 6:35 as the bride wished, and it worked out perfectly - finishing introductions, cake cutting, and speeches with 3 minutes before dinner started.
-When I politely requested a chair so my partner and I could sit together at dinner, I was told no. No explanation, no exception, just a flat no. When I inquired as to why, I was informed we were not allowed to sit or eat if we did not already have a chair. They claimed the couple did not include us in the count, when in fact, they had - and no additional chairs would be brought in unless the couple paid an additional fee for us. Knowing they already had, at this point I informed them I would go purchase food elsewhere. When I brought this to the bride's attention, she was mortified and incredibly apologetic - insisting she absolutely did pay for us. In addition to that, there were guests that did not attend so there actually should have been EXTRA meals. While this conversation was taking place in the hallway, the DJ and his wife were being served dinner, at their table.
-During the conversation mentioned above, Deb claimed we accused her of stealing from us, which is a blatant lie. Some of our items had been moved when we attempted to use them. They were later recovered in an area outside (where neither of us had visited). No accusation was made. Rather, it was an inquiry into if she had seen them or perhaps unintentionally relocated them.
-We did end up receiving chairs and food. I was served last by the dirty young boy who quite literally dropped my plate from so high up my vegetables bounced off of my plate and onto the table.
-My partner and videographer was standing near the back door towards the end of dinner when Emily, the officiant/coordinator/server approached him very rudely asking if he had a problem claiming he was staring at the young boy I mentioned above.
In summary, there was countless more issues that did not directly pertain to me that I have left out. This is our second wedding attended here and it will absolutely be the last. The first was not pleasant, but I gave them the benefit of the doubt and returned. I'm sure I will receive a reply full of excuses and dancing around the real issues rather than accepting responsibility and attempting to correct them.